ibis Styles Mayotte Aéroport 3 stars

Customer review rating (ALL Rating) 4.2/5 461 reviews

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Description

Hotel extras

  • Conveniently located at the airport

  • Magnificent view of the lagoon

  • Relaxation areas with swimming pool and fitness room

  • Spacious rooms for up to 4 people

  • Modern, new hotel

Our accommodation(s)

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Room 1

Hotel location

ibis Styles Mayotte Aéroport

5, Rue Gnoumakouni
97615 PAMANDZI
Mayotte

GPS:-12.8, 45.28

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property

Breakfast

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Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.2/5  461 reviews

Customer review rating 2.5/5

Florian A. Business - Confirmed reviews ALL

Dear Mr. A., Thank you for taking the time to share your feedback following your stay at ibis Styles Aéroport Mayotte. We are pleased to read that you appreciated the friendliness of our team as well as the efficiency of your check-in and check-out experience. Your kind comments have been shared with our team, who will be delighted to receive your recognition. However, we are sincerely sorry that your stay did not fully meet your expectations. We regret that the room allocated did not correspond to the one you expected and apologize for any disappointment this may have caused. We also understand your remarks regarding the absence of in-room amenities such as a kettle with tea and coffee. Your feedback has been noted as we continue to enhance our guest experience. Regarding the view from your room, the works you observed are part of the hotel's roof restoration following the damage caused by **Cyclone Shido**. These essential repair works are temporary and are being carried out to restore the property while ensuring the comfort and safety of our guests. We sincerely apologize for any inconvenience these works may have caused during your stay. We also appreciate your comments regarding the value for money and the breakfast offering. Your feedback is important to us and will help us continue improving the quality of our services. We hope to have the pleasure of welcoming you back once the restoration works have been completed, so that you can enjoy the full experience our hotel aims to provide. Kind regards, Kevin Fontaine-Abdelkrim General Manager Ibis Styles Aéroport Mayotte

Customer review rating 2.5/5

Paul B. Business - Confirmed reviews ALL

Dear Guest, Thank you for taking the time to share your experience with us. We are sincerely sorry for the difficulties you encountered during your stay. We particularly regret the room allocation errors you described. Such situations do not reflect the level of service we strive to provide, and we fully understand the inconvenience caused by being assigned an occupied room and the subsequent duplication of room allocation. Regarding your departure, we would like to clarify that our reception desk opens at 6:30 a.m. In addition, invoices can be sent by email whenever necessary, allowing guests to receive their documents without having to wait at the front desk. We regret that this solution was not implemented in your case and understand the impact this had on your schedule and your ability to attend your meeting on time. Please be assured that your feedback has been taken seriously and will be shared with the relevant teams in order to reinforce our procedures and prevent similar situations from occurring in the future. Once again, please accept our sincere apologies for the inconvenience caused. We hope to have the opportunity to welcome you back and restore your confidence in our services. Kind regards, Kevin Fontaine-Abdelkrim General Manager Ibis Styles Aéroport Mayotte

Customer review rating 4.5/5

Jean D. Families - Confirmed reviews ALL

Customer review rating 3.0/5

Glen E. Couples - Confirmed reviews ALL

Customer review rating 4.0/5

Odile K. Business - Confirmed reviews ALL

Other web-users rate our hotel

  • 218 reviews 9.6/10 Location
  • 281 reviews 6.2/10 Room
  • 335 reviews 8.7/10 Service
  • 10 reviews 7.1/10 WiFi
  • 96 reviews 5.3/10 Cleanliness
  • 81 reviews 7.2/10 Breakfast
  • 76 reviews 7.9/10 Pool
  • 70 reviews 3.2/10 Value

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