Mercure Macae 4 stars

Customer review rating (ALL Rating) 4.1/5 676 reviews

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Description

Hotel extras

  • Located 4km from the Bus Terminal.

  • 17 minutes from Macaé Airport (MCE)

  • 5.4km from the Port of Macaé

  • We are 150 meters away from the beach.

  • We are 4.5 km away from the Plaza Macaé Mall.

Our accommodation(s)

Hotel location

Mercure Macae

27934600 Macae
Brazil

GPS:-22.4018, -41.7948

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

MERCURE MACAE

Great cuisine, varieties for breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.1/5  676 reviews

TripAdvisor Rating  4.5/5  132 reviews

Certificate of excellence 2025

Customer review rating 5.0/5

Monica A. Business - Confirmed reviews ALL

Otima estadia

Prezada Monica, Agradecemos sinceramente por suas amáveis palavras. É muito gratificante saber que sua estadia foi positiva e que você recebeu um bom atendimento. Esperamos ter a honra de receber-lhe novamente em uma futura visita. Atenciosamente, Mercure Macaé

Customer review rating 0.5/5

Andres E. A. Business - Confirmed reviews ALL

The staff was rude, they didn’t provide enough towels, I’ve asked multiple times for my past-stay points to be credited, and the room was in very poor condition and poorly maintained

Dear Andres E. A., Thank you for your feedback. We regret to learn about your experience with our staff, the condition of your room, and the issues regarding your past-stay points. The housekeeping and front desk supervisors are envolved and taking care of the mentioned matters to sort them out. Your comments are important to us as we continually strive to improve our services. Best regards, Mercure Macaé

Customer review rating 5.0/5

Nicolas F. C. Business - Confirmed reviews ALL

I stay in many hotels in MAcae and abroad and I've never experienced such a relaxed crew with everything and always willing to solve issues and make customer happy. I am surprisingly happy about Mercure Macae. The best hotel in the region BY FAR! I have spent 30 days at the Hyatt with bad experience and daily headaches while that hotel is under maintanance. Decided to change...... chosen Mercure by chance and regret not done the move earlier. Congrats to the team.

Dear Nicolas, Thank you for your wonderful feedback regarding your recent stay at Mercure Macae. We are thrilled to hear that you found our staff to be relaxed and attentive, as we strive to provide exceptional service to all our guests. Your kind words affirm our commitment to creating a welcoming atmosphere. We appreciate your decision to choose us and are delighted that your experience surpassed your expectations, especially after your previous accommodations. Thank you once again for your compliments to our team. We look forward to welcoming you back in the future. Best regards, Mercure Macaé Staff

Customer review rating 4.5/5

Rodolfo G. O. Business - Confirmed reviews ALL

Hospedagem tranquila

Prezado Rodolfo, Ficamos felizes por ter escolhido o nosso o Mercure Macaé durante a sua recente estada em Macaé e agradecemos muito sua avaliação. Esperamos rever-lhe em breve. Equipe Mercure Macaé

Tudo de bom, 10 dias parecem 20...

TripAdvisor rating 5.0/5

Gustavo M TripAdvisor review

Hotel bonito de frente para praia, otima estrutura, equipe super atenciosa, atendimento profissional, bife, café da manhã, tudo nota 11, com certeza voltarei!

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Other web-users rate our hotel

  • 80 reviews 9.4/10 Location
  • 340 reviews 5.7/10 Room
  • 275 reviews 8/10 Service
  • 16 reviews 4.3/10 WiFi
  • 140 reviews 5/10 Comfort
  • 110 reviews 4.9/10 Breakfast
  • 100 reviews 4.1/10 Food
  • 89 reviews 5.4/10 Cleanliness

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