Dear Mr. D., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. I am sincerely sorry that your experience was so disappointing and that we did not meet the standards you expected from a five-star Mövenpick property. Your concerns regarding the booking process and the rate presented upon arrival are particularly concerning. You contacted the hotel in advance to clarify the room price and did not receive a response. Subsequently, at check-in, you were presented with a rate that you felt was significantly higher than the published price and, furthermore, without breakfast despite your having specifically requested a rate including breakfast. I fully understand how frustrating and unsettling this must have been. Clear and accurate communication regarding rates and inclusions is fundamental, and you should not have been placed in a position where you had to question the terms of your stay upon arrival. As Hotel Manager, I take ownership of this experience and will ensure that your feedback regarding the booking and rate communication is reviewed with the relevant teams. We must ensure that enquiries are responded to promptly and that the information provided to guests is consistent and transparent from the initial booking through to check-in. I am equally sorry that our breakfast did not meet your expectations. Your rating and comments clearly indicate that we have significant room for improvement in both the quality and overall offering. We will continue to review our breakfast standards to ensure they are aligned with the level expected of a five-star property. I also acknowledge your comments regarding cleanliness and the overall value of the experience. While I appreciate that you found some aspects of our team service, accommodation, Wi-Fi, and arrival experience positively, I fully recognize that these elements did not compensate for the issues you encountered. As a valued ALL Accor Silver member, we particularly regret that we did not deliver the level of consistency and recognition you should expect from our brand. Your feedback is an important reminder that every stage of the guest journey must be handled with care and professionalism. Please accept my sincere apologies for the inconvenience and disappointment caused. We would greatly appreciate the opportunity to regain your confidence and demonstrate that your concerns have been taken seriously. Warm regards, Kamila Siedlecka Hotel Manager Mövenpick Grand Al Bustan Dubai

Dear Mr. Laurent J. C., Thank you for sharing your wonderful feedback and for choosing Mövenpick Grand Al Bustan Dubai for your stay. We are thrilled to hear that your late-night arrival was seamless and that you were able to settle into your room quickly. It is rewarding to know that our location, accommodations, and team contributed to such a smooth experience for you and your family. Your perfect ratings and kind words encourage our team to continue providing efficient and welcoming service to all our guests. We look forward to welcoming you back to Dubai on your next visit. Warm regards, Guest Relations Team

Dear Mr. Mohammed A. N. A. A., Thank you for sharing your feedback following your stay at Mövenpick Grand Al Bustan Dubai. We are pleased to hear that you had A. good stay and that our team, accommodation, cleanliness, and services met your expectations. Your kind comments and high ratings, including your loyalty as an ALL Silver member, are greatly appreciated and motivate us to continue providing excellent guest experiences. We look forward to welcoming you back on your next visit to Dubai. Kind regards, Guest Relations Team.

Dear Valued Guest, Thank you for taking the time to share your detailed feedback with us. We sincerely regret to learn that your arrival experience and certain aspects of your stay did not meet your expectations, particularly regarding the reception experience, the lack of response to your emails, and the technical and maintenance issues in your room. Please accept our apologies for any inconvenience caused. At the same time, we are pleased to know that you found the room clean and spacious and that you enjoyed the comfort of the bedding. Your comments regarding the lighting sensors, coffee machine, bathroom finishing, and noise levels have been noted and shared with the relevant teams for immediate review and corrective action. Your feedback is very valuable to us as it helps us identify areas where we must improve to better reflect the standards expected of our brand. We truly hope to have the opportunity to welcome you again in the future and provide you with a much improved and more seamless experience. Warm regards,

Dear Valued Guest, Thank you for taking the time to share your feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. We are pleased to know that you enjoyed your check-in experience, cleanliness, breakfast, and the recognition as an ALL Silver member. At the same time, we sincerely regret the issue you experienced with the shower temperature and the discomfort in the bar area. Your comments have been shared with our Engineering and Food & Beverage teams for immediate review, as guest comfort and satisfaction are our top priorities. We appreciate your constructive feedback and hope to have the opportunity to welcome you back for a more seamless and enjoyable stay in the future. Warm regards,

Dear Valued Guest, Thank you for taking the time to share your feedback regarding your recent stay at Mövenpick Grand Al Bustan Dubai. We sincerely regret to hear that your experience did not meet your expectations. Please accept our apologies for the issues you encountered with the condition of the room, cleanliness, and breakfast, as well as the inconvenience with transportation. Your comments have been shared with our management and relevant teams for immediate review, as maintaining high standards in accommodation and service is very important to us. We take your feedback seriously and will use it to guide improvements and ensure a better experience for future guests. We appreciate your honest feedback and hope you might consider giving us another opportunity to provide a stay that better reflects our standards. Warm regards,

Dear Alexandra C. L., Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience and disappointment you experienced during your stay. It is certainly not the standard we aim to provide, and we deeply regret that your suite did not accommodate your family as expected and that our reception service fell short of your expectations. Please be assured that your comments have been shared with the relevant teams to ensure that such situations are prevented in the future. Your comfort and satisfaction are very important to us, and we are committed to making improvements based on your experience. We hope you might consider giving us another opportunity to provide you and your family with the seamless and comfortable stay you should have received. With sincere apologies,

Dear Mr. C., Thank you very much for taking the time to share your experience following your recent stay at Mövenpick Grand Al Bustan Dubai. We are delighted to know that you enjoyed the warm welcome, the upgrade, and your dining experience at our Asian restaurant. It is wonderful to hear that our Reception team and the Restaurant Director contributed positively to your stay. Your kind words will certainly be shared with them. We also sincerely appreciate your loyalty as an ALL – Accor Live Limitless Diamond member, and we are pleased that your stay met your expectations. We look forward to welcoming you back again soon for another enjoyable experience. Warm regards,

Dear Mr. L., Thank you very much for your continued trust and for sharing such kind words following your second stay with us. We’re truly delighted to know that you feel increasingly “at home” with each visit and that our team’s care and attentiveness contributed to another pleasant experience. Your loyalty and encouraging feedback mean a great deal to us, and we look forward to welcoming you back soon for yet another enjoyable stay. Kind regards,

Dear Mr. A., Thank you for taking the time to share your detailed feedback following your recent stay at Mövenpick Grand Al Bustan Dubai. We are pleased to know that you appreciated the warm welcome from our reception team and enjoyed the pool view from your room. At the same time, we regret that certain aspects of your experience, particularly the condition of the bathroom fittings, carpet cleanliness, and Wi-Fi speed, did not fully meet your expectations. Please rest assured that your valuable comments have been shared with the concerned departments for immediate review and improvement. As a valued ALL – Accor Live Limitless Gold member, your comfort and satisfaction are very important to us, and we truly appreciate your constructive feedback which helps us enhance our guest experience. We hope to have the pleasure of welcoming you back again, with improvements that will reflect the high standards we strive to maintain. Warm regards,

Dear Mr. D., Thank you for sharing your feedback. We are delighted to hear that you enjoyed your stay and appreciated our décor and services. We also appreciate your note regarding the bathroom partition, and we will review this to improve the guest experience. Your kind mention of Osama has been shared with him—he will be thrilled to hear your recognition. We hope to welcome you back soon for another memorable stay. Warm regards,

Dear Valued Guest Thank you for your kind words! We’re so happy to hear that our receptionist made such a positive impact on your early arrival and helped make your stay more comfortable. We understand how important it is to rest after a long journey, and we’re glad we could assist you in doing so. We’ll be sure to pass along your thanks to the team, and we look forward to welcoming you back for another wonderful stay! Warm regards, Front Office

Dear Valued Guest Thank you for sharing your feedback, and we sincerely apologize for the inconvenience caused by the pool being closed for renovations. We understand how important amenities like the pool can be during your stay, and we regret that this was not communicated to you earlier. We appreciate your patience and understanding, and we will certainly take your comments into account to improve communication moving forward. We truly value your feedback and hope to have the chance to welcome you back for a more enjoyable stay. Kind Regards Front Office

Dear Mr. Andres Thank you so much for your wonderful feedback! We\'re thrilled to hear that you had a pleasant layover experience with us, and that our proximity to the airport was convenient for you. It\'s great to know that our professional and friendly team made an impression on you. We\'re also happy that your loyalty program status allowed for an upgrade to a beautiful suite. We look forward to welcoming you again on your next visit to Dubai. Best Regards Front Office

Dear Mr. B. Thank you very much for taking time to submit your review. Your insight about your experience is important to us in our efforts to improve our services to all of our guests. We sincerely apologize for the inconvenience endured during your stay. Rest assured that we are working on improving the areas that have been pointed out. We hope that we can still welcome you back in the near future. Kind regards, The Management