Mövenpick Grand Al Bustan Dubai 5 stars

Customer review rating 4.2/5 197 reviews

ALLSAFE approved hotel

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Mövenpick Grand Al Bustan Dubai
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+ 23 Services

Hotel extras

  • Our guest rooms and suites offer a range of amenities and space perfect for every traveller

  • Featuring modern contemporary interiors, free Wifi, dining options and meetings facilities.

  • Meetings and Events venues

  • Our guest rooms offer city and pool views, some with a balcony and direct access to the pool.

  • Some of our guest rooms and suites offer an exclusive access to our Executive Lounge.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 12h00

Paying

Services and practical information
  • Online check-in
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • Services for children
  • Air conditioned
  • DUBAI AIRPORT Paying
  • Languages spoken at the hotel
  • Reception open 24 hours a day
  • Laundry
  • Boutiques/shopping
  • Porter
  • Concierge
  • Room for hearing impaired guests
Leisure and activities
  • Swimming pool
  • Fitness centre
  • Well-being
  • Services for children
  • Tennis
  • Other sports activities
Catering
  • Breakfast Paying
  • 6 Restaurant(s)
  • 2 Bar(s)
  • Room service
Business services
  • 7 Meeting room(s)
  • Business centre
  • Copy/print service available Paying

Hotel location

Mövenpick Grand Al Bustan Dubai

Casablanca Road
Al Garhoud
Dubai Airport
30880 dubai
united arab emirates

Tel: +97142820000

Fax: (+971)4/2828100

Check-in from 14h00

Check out up to 12h00

  • BUSS :  T3 Dubai International Airport

  • METR :  Green Dubai International Airport

  • By plane

    DUBAI AIRPORT At 2km / 1 miles - Shuttle paying

  • By train

    DUBAI AIRPORT At 2km / 1 miles

GPS :25.2480387, 55.3453552

Our accommodation(s)

Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge Featuring contemporary warm interiors, city or pool views our guest rooms and suites are a true definition of luxury. Offering luxurious in room amenities, guests staying in executive rooms and suites enjoy direct access to our Executive Lounge

Our restaurants and bars

MAKAN RESTAURANT

Type of cuisine: International

Translated from Arabic as 'the place', Makan is an all-day dining restaurant and most certainly the place to enjoy cuisines from around the world. Located at the hotel's lobby level the restaurant is designed around a central buffet and cooking station.

HIBACHI RESTAURANT

Type of cuisine: Japanese

Let our expert chefs thrill you with a dazzling dining experience at Hibachi, our Japanese restaurant. In addition to the Teppanyaki experience, guests can also enjoy creations such as sushi, sashimi and maki rolls freshly prepared at our sushi bar.

GAZEBO LOUNGE

Type of cuisine: Cafe

Set underneath the architectural splendour of the domed atrium and commanding the most idyllic spot, Gazebo Lobby Lounge is a perfect venue in which to have a meeting and seal a deal. A selection of sandwiches, salads, cakes and snacks are served all day.

BAMBOODA THAI FUSION

Type of cuisine: Thai

Embark on a Thai culinary journey that is filled with traditional hospitality, exotic flavours and innovative cooking methods at Bambooda. Created by our skilled and award-winning chefs, the menu boasts of classical dishes from the tropical region.

RODA GRILL

Type of cuisine: Other cooking style

Discover an intimate dining experience nothing short of magical for lovers of steak and fish at the Roda Grill. The signature steak tartare is prepared at your table and an open kitchen adds to an unmissable dining experience where service is faultless.

MAKAN ALL DAY DINING

Type of cuisine: International

Translated from Arabic as 'the place', Makan is an all-day dining restaurant and most certainly the place to enjoy cuisines from around the world. Located at the hotel's lobby level the restaurant is designed around a central buffet and a cooking station.

RODA GRILL AND BAR

Discover an intimate dining experience, nothing short of magical for lovers of steak and fish at the Roda Grill. The signature steak tartare is prepared at your table and an open kitchen adds to an unmissable dining experience where service is faultless.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

ANEES POOL BAR

Join us at Anees pool bar located on the first-floor of the hotel to soak up city views and unwind. Offering al-fresco dining options for guests relaxing by the pool-side or those wanting to enjoy a refreshing drink post work-out or post-business meeting.

Non contractual photo

  • Monday
  • Tuesday
  • Wednesday
  • Thursday
  • Friday
  • Saturday
  • Sunday

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 7

  • Maximum size: 143

  • Maximum capacity: 1500 people

  • Maximum banquet capacity: 900 people

Find out more

Our guest reviews for
Mövenpick Grand Al Bustan Dubai

100% genuine reviews from our guests

Find out more

ALL Rating 4.2/5

197 reviews

TripAdvisor Rating 4.5/5

3,129 reviews

Great Short stay

Customer review rating 4.5/5

Ala Families - 09/09/2021 Confirmed reviews ALL

Good location Spacious rooms Comfy beds and pillows Good Housekeeping Attentive staff at reception, thanks to Ms. Melissa. Very good breakfast

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well located. Very nice and helpful staff

Customer review rating 4.5/5

Samer Couples - 08/09/2021 Confirmed reviews ALL

All was excellent

Dear Mr. H., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well located

Customer review rating 3.0/5

Dr. J. Friends - 08/09/2021 Confirmed reviews ALL

Nice general location with friendly and helpful staff.

Dear Mr. J., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Great hotel well cleaned but so old

Customer review rating 4.0/5

Anonymous Families - 08/09/2021 Confirmed reviews ALL

the hotel was perfect but it was soooo old

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Fantastic Stay

Customer review rating 5.0/5

Basim A. Couples - 07/09/2021 Confirmed reviews ALL

One of the best hotels I stay in. Every thing was perfect. Hotel and rooms are very clean. Staff are professional. I really like this hotel. Thanks.

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Pleasant Stay

Customer review rating 4.5/5

Safeena Families - 05/09/2021 Confirmed reviews ALL

Good experiance, despite its an old hotel it exceeded our

Dear Ms. C., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Well located

Customer review rating 4.5/5

Ben M. Families - 05/09/2021 Confirmed reviews ALL

Good and nice staff especially te kitchen staff

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Strong smoke smell in all rooms

Customer review rating 1.5/5

Jamie Friends - 03/09/2021 Confirmed reviews ALL

Strong smoke smell in many non-smoking rooms.

Dear Mr. Al Suood, Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Good stay

Customer review rating 5.0/5

Abraham M. Families - 03/09/2021 Confirmed reviews ALL

I am not a sort of guys who does surveys. I’ve been through a lot of hotels. Your facility may not be the most modern hotel I’ve stayed at, but for sure the best hotel service I’ve ever experienced. I will consider booking another holiday on your facility.

Dear Mr. M., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 3.0/5

Anonymous Business - 02/09/2021 Confirmed reviews ALL

Shuttle bus from DXB would be good Lack of itemised receipts at the restaurants and unwillingness to charge to room account Because I was long stay my room cleaning was late afternoon, but very good when completed I was in seven day quarantine, initially, so didn't fully make use of the facilities, but generally the stay was good.

Dear Mr. P., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Awesome stay

Customer review rating 5.0/5

Arsalan A. Families - 31/08/2021 Confirmed reviews ALL

Great luxurious facility and amazing facilities

Dear Mr. A., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

The doorman at the Lebanese restaurant should warn you about the steps before you fall flat on your face

Customer review rating 4.0/5

Margaret Solo - 31/08/2021 Confirmed reviews ALL

I went to the Lebanese restaurant one night, the entrance was dark as there was a belly dancer on stage. I tripped down one step because I couldn't see anything and managed to catch myself then tripped down a second step and just managed to grab the bar, scraping my arm in the process. The doorman then finally moved to catch me when I'm flat on my face on the bar with a bleeding arm. Any hotel or restaurant guides their customers when there are steps even when it isn't dark. As a Platinum member of the Accor loyalty programme I got an upgrade but wasn't happy when I saw that the toilet hadn't been flushed so I went back downstairs and talked to the duty manager Mohamad who gave me a decent upgrade to a suite which I was much happier with. I often get double upgrades and hotels should treat their Platinum members as nicely as they can especially when the hotel occupancy rate is low. Thanks to Mohamad giving me this upgrade, I cancelled a reservation elsewhere and extended my stay and ended up spending 4 nights there instead of just 1 night. If i hadn't got that upgrade I wouldn't have stayed longer. I have to give 5 stars to the housekeeping staff who were fantastic - executive housekeeper Corazon who came up to meet me, supervisor Sandy who made sure everything was to my liking in the suite and got me extra footstools and housekeeper Mahadev who did a wonderful job cleaning my room every day. It was a real pleasure to arrive in the evening and see what a great job he had done. I had to call engineering for a few issues, the curtain in the bedroom was hanging down and needed to be reattached, the minibar was broken and needed to be replaced and there were many light bulbs missing. The lighting system is a nightmare, either all the lights are on or they're all off so you can't read at night and if you want a more intimate atmosphere in the living room you can't switch the bright hall light off. There were no sockets by the bed so luckily I had brought an extension cable with me which is a must when you travel here as many hotels don't have sockets in the right places. The gym is probably the best one in the airport area, it's nothing fancy but has all the equipment you need for a decent workout. The pool is not so good, hexagon shape not suitable for swimming lengths and children everywhere. If they renovate the hotel one day, which they should, then hopefully they will enlarge the pool and have a lane for swimmers like at the Meridien next door.

Dear Ms. M., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Well located.

Customer review rating 4.0/5

Judit Solo - 30/08/2021 Confirmed reviews ALL

Very polite and willing staff.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager
Customer review rating 3.5/5

Aya Couples - 29/08/2021 Confirmed reviews ALL

The hotel is not crowded which is very nice The staff is good and helpful But the breakfast is not delicious at all so I regret booking with a breakfast

Dear Ms. S., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Poor service!

Customer review rating 2.0/5

Anonymous Solo - 28/08/2021 Confirmed reviews ALL

Even though I requested a non-smoking room, the room smelled like cigarettes. The receptionist was not very friendly either and the rooms were generally not nice.

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

The doorman at the Lebanese restaurant should warn you about the steps before you fall flat on your face

TripAdvisor rating 4.0/5

MargaretinParis 28/08/2021 TripAdvisor review

I went to the Lebanese restaurant one night, the entrance was dark as there was a belly dancer on stage. I tripped down one step because I couldn't see anything and managed to catch myself then tripped down a second step and just managed to grab the bar, scraping my arm in the process. The doorman then finally moved to catch me when I'm flat on my face on the bar with a bleeding arm. Any hotel or restaurant guides their customers when there are steps even when it isn't dark. As usual when I arrived, there wasn't a porter in sight but a female security guard called Ugyen came out to get my luggage and later brought it to my room. As a Platinum member of the Accor loyalty programme I got an upgrade but wasn't happy when I saw that the toilet hadn't been flushed so I went back downstairs and talked to the duty manager Mohamad who gave me a decent upgrade to a suite which I was much happier with. I often get double upgrades and hotels should treat their Platinum members as nicely as they can especially when the hotel occupancy rate is low. Thanks to Mohamad giving me this upgrade, I cancelled a reservation elsewhere and extended my stay and ended up spending 4 nights there instead of just 1 night. If i hadn't got that upgrade I wouldn't have stayed longer. I have to give 5 stars to the housekeeping staff who were fantastic - executive housekeeper Corazon who came up to meet me, supervisor Sandy who made sure everything was to my liking in the suite and got me extra footstools and housekeeper Mahadev who did a wonderful job cleaning my room every day. It was a real pleasure to arrive in the evening and see what a great job he had done. I had to call engineering for a few issues, the curtain in the bedroom was hanging down and needed to be reattached, the minibar was broken and needed to be replaced and there were many light bulbs missing. The lighting system is a nightmare, either all the lights are on or they're all off so you can't read at night and if you want a more intimate atmosphere in the living room you can't switch the bright hall light off. There were no sockets by the bed so luckily I had brought an extension cable with me which is a must when you travel here as many hotels don't have sockets in the right places. The gym is probably the best one in the airport area, it's nothing fancy but has all the equipment you need for a decent workout. The pool is not so good, hexagon shape not suitable for swimming lengths and children everywhere.

Dear Ms. Margaret, Thank you for your comments following your recent visit with us at Movenpick Grand Al Bustan Dubai. With utmost regret we read about the slip and fall and sincerely hope you recovered. Measures are in place to avoid re-occurrence. Please accept our sincere apologies for the inconvenience caused. I also want to thank you for your feedback regarding our facilities and services. Please know that your review is extremely valuable to us and we have taken your thoughts and recommendations to make changes wherever possible, so that we can deliver a better experience next time. Again, thank you for staying with us and we hope that you will give us the opportunity to welcome you again in the future. Best regards, Ian Rydin Cluster General Manager

Nice employers

Customer review rating 3.5/5

Dr.wissam A. Friends - 24/08/2021 Confirmed reviews ALL

clean hotel , breakfast should be better , taxi not always available

Dear Mr. A., Thank you for taking the time to tell us about your experience at the Mövenpick Grand Al Bustan Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mövenpick, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ian Rydin Cluster General Manager

Well located, great hospitality & good stay

Customer review rating 5.0/5

Ahmed E. Business - 24/08/2021 Confirmed reviews ALL

Very good hotel

Dear Mr. E., We very much appreciate your comments regarding your stay at the Mövenpick Grand Al Bustan Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ian Rydin Cluster General Manager

Empty Hotel with Courtious Staff

TripAdvisor rating 4.0/5

KSPILLAI Business - 05/12/2020 TripAdvisor review

Its Difficult time I was one of the only 12 guest at the hotel, the staff was courteous and offered a room with a view, however there was "mashawi night" Dinner with loud music playing it didn't stop till 23:00, was it pleasant, the staff again offered to change room but it was bit tedious when you already settled in the room. over all good, value for money even the breakfast was good.

Dear Mr. Pillai, Thank you very much for your review of your recent stay with us at Movenpick Grand Al Bustan Dubai on TripAdvisor. With much regret we learnt about the noise which impacted your stay. For future visits, we have updated your profile to allocate a room away from the restaurant. Our ultimate goal is not only to meet but exceed guests’ expectations and with your valued feedback we are again a step further. Thank you very much! Looking forward to welcoming you back to Movenpick Grand Al Bustan Dubai in the near future, we remain with kind regards Ian Rydin Cluster General Manager

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