Swissôtel Al Murooj Dubai

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Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 531 reviews

ALLSAFE approved hotel

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Description

Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

  • BUS STOP:  DUBAI MALL

  • By plane

    DUBAI INT L AIRPORT At 12.6km / 7.83 miles - Shuttle paying

  • By train

    DIFC METRO STATION At 1.3km / 0.81 miles

GPS:25.2031987, 55.2777975

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews

Our guest reviews for
Swissôtel Al Murooj Dubai

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  531 reviews

TripAdvisor Rating  4.5/5  5,666 reviews

Certificate of excellence 2022

Comfortable stay

Customer review rating 4.0/5

Joy D. Business - Confirmed reviews ALL

Stay was comfortable and the staff very helpful. Disappointed with two things: 1. Breakfast menu is almost same every day 2. My points were not added to my account after the stay was over even though I am a member

Old facility furniture ,should be reduced to be 4 stars rather than 5 stars rating

Customer review rating 2.0/5

Dr S. A. S. Business - Confirmed reviews ALL

Ok not all good ,did not like to old rooms furniture some smells on the carpets,very old facility

Well located

Customer review rating 4.0/5

Monique M. Families - Confirmed reviews ALL

The staff where extreme helpful and accommodating, the pool area was well manned and very well serviced by the pool bar cafe, loved the double decker pub with 30% discount on beverages from midday to 8 pm.

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Perfect Location and Excellent Service

Customer review rating 5.0/5

Dr C. Families - Confirmed reviews ALL

This was perhaps my favourite stay with an Accor property. The reception check in was outstanding and the staff were so helpful every step of the way. Hats off to the restaurant staff and chefs who were excellent in every facet of their operation. The morning chefs were particularly outstanding at their craft. The executive staff (Yvette) was simply amazing - so warm and accommodating every day of our stay.

Dear Mr. C., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Perfect stay

Customer review rating 5.0/5

Lea Business - Confirmed reviews ALL

I loved the room the checkin process and the kindness of the staff especially rita and elias. Although my stay was during the fire but thank god it was handled perfectly. My favorite hotel in Dubai.

Dear Ms. A., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Great holiday start at Swissotel Al Murooj

Customer review rating 5.0/5

Eugene S. Solo - Confirmed reviews ALL

The second time I started my holiday staying at Swissotel Al Murooj and will do so again. Swissotel Al Murooj is well located with very friendly staff that makes staying a pleasure.

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Excellent

Customer review rating 5.0/5

H.d. Friends - Confirmed reviews ALL

Walking destination to Dubai Mall . Shushi place , and tubuli restaurant we loved , Service great. Monica solves any issues with smiles. PCR son promises.

Dear Ms. D., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Nothing special

Customer review rating 3.0/5

Tttt Couples - Confirmed reviews ALL

I booked a king-size bed, but I got 2 twin gathered together, so the electric plugs were right over our head, not nice. I'm a gold member, but be treated not like a gold member. At the time of check-in, the front desk was not so friendly perhaps he was sleepy.

Dear Ms. T., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Well located

Customer review rating 4.0/5

Anonymous Couples - Confirmed reviews ALL

Good service especially the room service team and the kitchen staff. The food is the best I have ever had. Made me eat dinner in my room daily

Dear Ms. M., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Enjoyable stay in the heart of the city

Customer review rating 4.0/5

Martın B. Families - Confirmed reviews ALL

Family holiday in good location. Would stay again

Dear Mr. b., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Good stay

Customer review rating 4.5/5

Sophia O. Families - Confirmed reviews ALL

I had the best experience with my entire family, I would visit agai..

Dear Ms. Soyemi, We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Great location

Customer review rating 4.0/5

Krista Couples - Confirmed reviews ALL

The location is great, walkable distance from Dubai Mall and Burj Khalifa. Breakfast and lunch buffet choices were rich and service was good too. The bed was comfortable, rooms are huge. The only thing is that the hotel amenities seemed a little outdated but did not affect the quality of our stay.

Dear Ms. L., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Both well located and Good to stay

Customer review rating 5.0/5

Polina S. Families - Confirmed reviews ALL

It was not my first visit to UAE but the best one. Thank You for making my trip to Dubai full of bright moments and memories.

Dear Ms. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Good Experience

Customer review rating 5.0/5

Khuram S. Families - Confirmed reviews ALL

We had very good experience , closest to Dubai mall and Burj Khalifa. Staff was very helpful and good room services we had , whenever requested .

Dear Mr. S., We very much appreciate your comments regarding your stay at the Swissôtel Al Murooj Dubai. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Sami Ishak Cluster Director of Finance

Excess charge

Customer review rating 3.0/5

Abby Families - Confirmed reviews ALL

Hi. As much as I love to go back to Swissotel Al Murooj, I definitely not going back again. I had paid with trust, knowing this hotel is 5* and everything is handle accordingly. However, I got some free time to check and compare my final price from Booking.com to the rate charged to me and there was a price difference of 70AED plus. I discussed it with the reception and complained everything. They said it was a system error, however this incident is not acceptable. If I hadnt do any comparison at that time, I would never know the excess charge or maybe cause me more hassle if we already check out. This vacation is for family time but cause us distress and hassle.

Dear Ms. C., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

Customer review rating 3.0/5

Ayman Business - Confirmed reviews ALL

Helpful staff (concierge, waiter/waitresses, business center). Slow front desk.. Should invest in lobby/cafe - set up for coffee and short business meetings.

Dear Mr. S., Thank you for taking the time to tell us about your experience at the Swissôtel Al Murooj Dubai. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Swissôtel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Sami Ishak Cluster Director of Finance

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