Swissôtel Al Murooj Dubai

Swissôtel Al Murooj Dubai 5 stars

Customer review rating (ALL Rating) 4.2/5 829 reviews

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Hotel extras

  • Ambience of a resort-style hotel with outdoor swimming pool in a city location.

  • Offers a vibrant place for any business or social event

  • Wide range of dining options

  • Sauna and massage services are available for relaxation

  • Extensive facilities with tennis court and squash court

ALLSAFE approved hotel

Hotel location

Swissôtel Al Murooj Dubai

Al Mustaqbal Steet, Opposite The Dubai Mall, Downtown Dubai
117546 DUBAI
United Arab Emirates

GPS:25.2031987, 55.2777975

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Each of the 251 rooms and suites has either a city or complex view including Executive Floor guest rooms. Interconnecting rooms add greater flexibility for family accommodation in Dubai.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  829 reviews

TripAdvisor Rating  4.5/5  5,820 reviews

Amazing and Safe

TripAdvisor rating 5.0/5

846sajida Business - TripAdvisor review

I stayed at this hotel for about 1 week iguess. The staff, food and hotel itself is amazing. The staff here is the sweetest specially the receptionist ritah and jociel and the girl in the cafe rajita i guess and the guy mehdhi MAN!! And and the girl who’s checksin yoi when you arrive at the restaurant. Every single one is soo sweet. Most importantly this hotel is safe for female solo travellers.

Dear Ms. Sajida, We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers. We are looking forward to welcoming you back soon. Best regards, Sami Ishak Cluster Director of Finance

Thanks

TripAdvisor rating 5.0/5

Iinenpaper Families - TripAdvisor review

House keeping comes on time and they do a great job. Thank you to Hasib and Sylvester. Their supervisor Mr. Ajard Salim. The cleaning is thoroughly done. The maintain team is also good. They come 24/7z

Dear Valued Guest, It is indeed very heart-warming to receive positive comments such as yours. We have a great team at the hotel and constantly strive to ensure that our guests have the best possible experience and I am so pleased to read that you did. We are all looking forward to welcoming you back at Swissotel Al Murooj Dubai. Best regards, Sami Ishak Cluster Director of Finance

Disappointed

TripAdvisor rating 1.0/5

bityb2021 Couples - TripAdvisor review

I don’t know what happened to the hospitality where you are warmly welcomed, we checked in at 11pm with one man in the reception who was apparently annoyed that wr made him work at that time so we felt like he gives us the worst room ever we did not complain about even though that we found empty bottles of milk in the mini bar a lot of hair in the washroom. The next day in the restaurant for diner the pizza was not acceptable we could not even continue the first slice when we report it to the manager his answer was this is the first time we never receive complain and he even mentioned that he had the same pizza at 4pm like we are supposed to like it as he did at the end he applied 20% discount on the bill as a compensation when we requested to change it with another meal even though that we have 50% discount already on food and beverage we did not want to complain again because we were tired of this miscommunication. The big drama happened on the departure day the lady in the morning was kind she gives us late checkout at 3pm.

Dear Ms. Bityb, On behalf of our team and myself at Swissotel Al Murooj Dubai, we wish to thank you immensely for taking the time to convey your comments about your experience during your stay with us. Please allow me to express my deepest apologies for the inconveniences that you experienced and we understand your frustration as we failed to provide you with the degree of service you expected from Swissotel Al Murooj Dubai. All of your comments related to attitude of our staff, housekeeping services and culinary offers have been forwarded to the relevant department heads and the training manager for immediate remedy and to avoid reoccurrence. We truly appreciate your valuable and constructive feedback which will help us to constantly improve. Once again, we truly thank you for your time and feedback. We hope that you will give us the opportunity to better serve you in the future. We look forward to welcoming you back to our Hotel. Kindest regards, Sami Ishak Cluster Director of Finance

The best family outing

TripAdvisor rating 5.0/5

Jhenrian13 Families - TripAdvisor review

The place Is very nice ..people are accomodating especially ms Josephine and the Filipino guy in the reception...they are amazing ..the scenery was also good . A place we will come back with family and friends

Dear Ms. Jhenrian, Thank you for sharing your experience with our online family. We strive to offer a memorable experience and are glad to see that it reflected on your last visit. Hope to see you again soon. Best regards, Sami Ishak Cluster Director of Finance

Mr

TripAdvisor rating 5.0/5

635dares Business - TripAdvisor review

Good hospitality from Merta and EKA. The cleaning service is good and they change all the linings. The both parties work in good team to clean all my apartment and I wish to see them again. The residence is good

Dear Mr. Dares, We take pride in knowing that you have had an enjoyable stay at Swissotel Al Murooj Dubai. Thank you for staying with us and for sharing your experience with other travelers. We are looking forward to welcoming you back soon. Best regards, Sami Ishak Cluster Director of Finance

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Other web-users rate our hotel

  • 3,023 reviews 9.7/10 Location
  • 2,783 reviews 8/10 Room
  • 4,969 reviews 9.4/10 Service
  • 33 reviews 7.4/10 WiFi
  • 820 reviews 7.1/10 Cleanliness
  • 784 reviews 8.8/10 Food
  • 710 reviews 8.6/10 Breakfast

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