Novotel Liverpool Paddington Village

Novotel Liverpool Paddington Village 4 stars

Customer review rating (ALL Rating) 4.7/5 21 reviews

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Hotel extras

  • The highest hotel in the city with great views

  • Fully-equipped gym on site

  • Modern restaurant and coffee lounge

  • Hotel rooms and long-stay apartments available

  • Excellent flexible meeting spaces

Hotel location

Novotel Liverpool Paddington Village

3 Paddington Village
L7 3FA Liverpool
United Kingdom

  • EDGE LANE:  Edge Lane

  • LIVERPOOL LIME STREET:  Liverpool Lime Street

  • By plane

    JOHN LENNON At 12km / 7 miles

  • By car

    M62 At 8km / 5 miles

  • By train

    LIME STREET At 1km / 1 miles

GPS:53.407111, -2.959996

Hotel services

Check-in from - Check out up to

In summary
On site
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
Near the property
  • Car park

Kensington Restaurant & Bar Non contractual photo

Restaurant

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.7/5  21 reviews

Good stay

Customer review rating 4.0/5

Mrs W. Families - Confirmed reviews ALL

This hotel is decorated beautifully. On arrival we discovered there was only one extra bed in our family room instead of 2. This was rectified by the time we returned to the room later that evening. The beds are very firm. The fan in the bathroom didn’t stop when the light was switched off, in fact it stayed on all night. We arrived at 9.15 for breakfast and the breakfast area was very busy. After queuing for the cooked breakfast we found although they offer a good selection they had ran out of a few items. There was a lady refilling the dishes as fast as she could but as the queue was always long we didn’t fancy joining it again to get the bacon and mushrooms we missed out on. There was no self serve coffee machine but 2 insulated jugs of ready made coffee which wasn’t to our taste unfortunately. All the staff we came into contact with were very pleasant and helpful. Overall with a few tweaks this hotel could be fantastic, just a few little niggles stop it from being a 10.

Dear Lindsey , We very much appreciate your comments regarding your stay at the Novotel Liverpool Paddington Village. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We will take on board all your feedback regarding the slight issues at breakfast , and use this as a training tool with the team to improve quality of service . Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cheers Amanda,

Good location, not far from Anfield if want to see match.

Customer review rating 4.0/5

Rina Families - Confirmed reviews ALL

Good Stay , breakfast was ok . Every time went to get something, example juice jar was finished , no milk no plates near toast . Cooked breakfast line so long , then no bacon or mushrooms. Need someone to keep a eye on this and top up straight away .

Dear RIna, We very much appreciate your comments regarding your stay at the Novotel Liverpool Paddington Village. Thank you for highlighting the issues at breakfast, we apologize if we were not at our best that morning, but rest assured , we will use the feedback as a training tool to ensure this does not reoccur again Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kindest regards Amanda,

Nice friendly Hotel

Customer review rating 5.0/5

Chris Families - Confirmed reviews ALL

Nice clean and friendly hotel, perfect for the family.

Dear Christopher, We very much appreciate your comments regarding your stay at the Novotel Liverpool Paddington Village. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Cheers Amanda

Didn't start welll....

Customer review rating 4.0/5

Javad J. Families - Confirmed reviews ALL

We arrived at the hotel at 19.30 only to be told our room was not ready. Having driven 200 miles with 2 tired kids, this was very disappointing (baring in mind, check in is 15.00 we). By Eventually, room was given to us at 20.30, which meant that we could not go for dinner where we had planned as it was too late for the kids. Finn and Philipe were both very apologetic and offered us a refund on our breakfast and a free dinner to make up for the issue. They were both great and every time they saw us, they made sure we were ok. Even the Operations Manager (at breakfast) had heard of what had happened and asked how everything was and if she could do anything The stay didn't start of great but both Philippe and Finn when the extra mile to have our issue sorted and yes, we would stay there again. Highly recommended

Hi Javad. We really appreciate your valued feedback from your recent stay with us. I am really pleased to hear that although your stay did not start well , with your room not being ready, Felipe and Finn managed yo resolve your issues and went above and beyond to put things right. I will make sure I share your lovely feedback with them both. We look forward to welcoming you back again in the near future. Kind regards Amanda

Pleasant stay

Customer review rating 4.5/5

A M. Business - Confirmed reviews ALL

Stayed at the hotel only 3 weeks after opening, as expected very clean and welcoming.

Hi there Thank you so much for sharing your lovely feedback from your recet stay.We are so pleased you loved our fab new hotel and found the team very welcoming. We hope you choose to stay again soon. Cheers Amanda

Other web-users rate our hotel

  • 29 reviews 6.8/10 Location
  • 56 reviews 8/10 Room
  • 67 reviews 9.7/10 Service
  • 30 reviews 8.2/10 Comfort
  • 29 reviews 9.8/10 Vibe
  • 26 reviews 7.3/10 Breakfast
  • 24 reviews 9.6/10 Cleanliness
  • 24 reviews 8.4/10 Amenities

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