Excellent stay with plenty of good food.

I like the design, really nice and impressive. The restaurant is big but buffet counter quite small and not diverse. Staff are nice and help me quickly when I need them. Fruit in buffet are bland, not sweet event, not many types.

Kids all love the large swimming pool

Receptionist friendly, check in faster, the room was fantastic

A beautiful hotel with luxurious furniture, impressive architecture and a premium appearance — but unfortunately, luxury ends at the décor. We stayed for two nights due to a Harley-Davidson event, and despite the impressive physical appearance of the property, the overall experience was extremely disappointing. For a hotel carrying the Mövenpick name and positioned at this level, I expected far better service, attention to detail and basic guest management. Check-in was unnecessarily slow and frustrating. We were the only guests checking in at the time, yet the Front Office process took an incredibly long time. Instead of making the arrival smooth and efficient, the staff spent far too much time repeating unnecessary information and asking irrelevant questions. After travelling from Kuala Lumpur and going directly to Phan Thiet, we were exhausted and simply wanted to get to our rooms. Unfortunately, the check-in experience did little to make us feel welcomed. The room was clean, but basic functionality was disappointing. The air-conditioning in my room was practically uncontrollable. No matter how many times I adjusted the temperature, it kept returning to 27°C. The fan was no better. I tried both level 3 and level 1, but the airflow was so weak that my portable fan performed considerably better. Because we were out for most of the day attending the Harley-Davidson event, I unfortunately did not have the opportunity to report this until checkout. Then came another issue with housekeeping. After using the dressing gown provided in the room, housekeeping removed it and did not replace it. In my experience of staying at many hotels, dressing gowns are normally removed when guests check out — not during the stay. This immediately raised a concern: what if I had not noticed it and subsequently been charged for a missing item that I had never taken? I had to raise the matter with the Front Office myself to clarify that I had not removed it. That is not the level of attention to detail I would expect from a premium international hotel. The balcony situation was simply unacceptable.There was rubbish scattered all over the area below the balcony, presumably thrown down by guests staying on higher floors. Regardless of who was responsible, the hotel should be aware of the condition of its property and take appropriate action. A balcony is supposed to be a place where guests can sit, relax and enjoy the surroundings. Instead, I had to look at rubbish scattered below. It was an eyesore and completely ruined the experience. Breakfast was the biggest disappointment. I deliberately went after the peak period, yet finding a table was still extremely difficult because of the high occupancy. The breakfast area appeared poorly controlled, with little apparent management of the flow of guests. More concerning was the standard of behaviour allowed inside the restaurant. Guests walking around in swimsuits is simply unacceptable for a hotel of this calibre. There were also children running around while other guests were shouting at the top of their voices. This was not a relaxed premium hotel breakfast experience. It felt chaotic. Tables were not being cleared quickly enough, and food replenishment was slow. With the hotel's high occupancy, these issues should have been anticipated and properly managed. High occupancy should never be used as an excuse for poor service. In fact, high occupancy is precisely when a hotel needs stronger operational control, additional staffing and better guest management. One positive — the Front Office Supervisor I would, however, like to acknowledge the Front Office Supervisor on duty during our checkout on 23 August. Unlike some of the other aspects of our stay, he was willing to listen to my feedback, acknowledged the issues I raised and responded with a positive and professional attitude. His willingness to hear the guest out was genuinely appreciated. Unfortunately, one good interaction at checkout cannot compensate for the overall experience. I have stayed at many hotels over the years and have experienced properties across different countries and international hotel brands. I therefore have a fairly good understanding of what should constitute a premium hotel experience. Sadly, this was one of the most disappointing hotel stays I have experienced from a major and prestigious international hotel brand. The irony is that the property looks luxurious. The furniture is beautiful. The architecture is impressive. Everything appears premium at first glance. But luxury is not just about marble, furniture and beautiful interiors. Luxury is about service, efficiency, cleanliness, attention to detail, guest comfort, proper management and maintaining standards throughout the guest journey. Unfortunately, those are precisely the areas where this hotel fell short. Beautiful property. Premium price. Mövenpick name. But unfortunately, very little of the class and service that should come with it. Based on this experience, I would not recommend this hotel and would not choose to stay here again. I sincerely hope management takes this feedback seriously, because the property clearly has the potential to be excellent — but the operational standards need significant improvement.

We did enjoy our short vacation at your hotel. From warm welcome to technical support in midnight. I love the family suite room with a tent for my kids. The staffs (from the spa, lobby check in, and lovely staffs in 9th lounge…) really cares of my family ❤️

During my stay in Room 8029, I noticed a few issues that I hope can be improved: 1. There was no hand soap provided. The bottle next to the bathroom sink was body lotion instead, and its pump was broken, so the lotion could not be dispensed. 2. The two bottles by the bathtub were body wash and shampoo. This meant that after taking a bath, I had to walk over to the sink to use the body lotion, and whenever I wanted to wash my hands at the sink, I had to use the body wash from the bathtub instead because there was no hand soap. 3. The bidet spray in the toilet was extremely powerful and quite uncomfortable to use. The water pressure seemed more suitable for cleaning the floor than for personal use. Other than these three issues, everything else about the hotel was excellent. I had a wonderful stay and really appreciated the overall service and facilities. P.S. I believed the hotel did not provide hand soap until my checkout day, when I used the restroom on the 2nd floor and found that hand soap was available there. That’s when I realized it was likely an oversight in the setup of my room rather than a hotel policy.

Everything was at top quality but there was no 24/7 in room service. Despite the hotel location was very remote

Poor service! Poor equipments eventhought I purchase the executive option! Movenpick need to review local staff and training for better service, procedures.

Great stay at Mövenpick Resort Phan Thiết. Comfortable beds, excellent facilities, and very friendly and helpful staff. The service was outstanding, and we had a relaxing and enjoyable experience. Highly recommended!

The room and hotel restaurant were top-notch. I would highly recommend a stay in the Executive Suite with Bunk Bed to any family of four (parents and 2 children). However, we did encounter the following issues with the check-in process: 1. Both access cards were not coded to open the room, requiring a trip back to the check-in desk to rectify. I do recall that the check-in folder was half-prepared by one staff and then handed to another staff to complete. Each staff most likely assumed the other would code the cards. 2. The staff at the check-in counter advised, when we asked, that only VIP guests of Platinum level or higher can access the Executive Lounge on Level 9. This access was actually promised in the benefits of the room type that we booked. We went to use this lounge anyway and was welcomed by the lounge staff upon being advised of our room number.

The staff went above and beyond for my daughter’s birthday and the hotel was incredibly beautiful.

Comfortable stay - but half board dishes is not good

Very short stay to celebrate friend’s birthday before heading to next destination but hotel did all the best to accommodate us. We appreciate every surprise things that they did in our stay. In other hand, as also coming from brand Movenpick, I expect the Signature Chocolate hour should have more selection of sweets. In overall, this is a very short but good stay. Hope to have chance to comeback

Warmly welcome by staffs. Friendly and useful. Excellent service

I booked a twin room via Agoda, and although it is categorized as a twin room, Agoda provided two options: either two separate beds or one large bed. I selected one large bed, and this preference is clearly reflected in my booking details. However, upon check-in, I was assigned a room with two separate single beds. After a long journey with luggage, I was very tired and just wanted to rest, so I did not go back down to reception to request a room change, especially considering I would have had to move rooms and carry my luggage again. Nevertheless, for a 5-star resort, this shows that your staff are inattentive and do not sufficiently care about guest preferences. I am an Agoda VIP Diamond member, which means I have spent many nights in resorts and high-end hotels both in Vietnam and internationally. I have never encountered a situation where I selected a large bed but was assigned a room with two separate beds upon arrival. This is the first time I have experienced such an issue, and it is disappointing that it happened at Mövenpick Resort, especially as this was my first time trying your brand. Additionally, the staff demonstrated a lack of knowledge regarding the resort’s services. My booking included a full-board package (breakfast, lunch, and dinner). I checked in around 2 PM and had already had lunch beforehand, so I asked the receptionist whether I could use the lunch benefit the following day after check-out. He did not know the answer and initially ignored my question, which I found disrespectful and unprofessional. He only mentioned breakfast hours (6:30 to 10:00) and chocolate hour, without addressing my question about lunch. I had to ask again whether I could have lunch the next day after check-out or if I needed to use it on the day of check-in. He then had to consult another receptionist nearby because he did not know the answer himself. This reflects Movenpick's inadequate staff training. I also experienced unprofessional behavior from the restaurant staff. During chocolate hour, I could not find the forks because they were covered under a napkin, and I initially thought they were spoons. When I asked a female staff member nearby, she responded in a disrespectful tone, as if I was bothering her. The following day, after finishing lunch and leaving the restaurant, a staff member passed by without saying “thank you.” In a 5-star resort, such basic courtesy should be standard. Furthermore, I was charged a holiday rate for my stay from May 3 to May 4, even though the holiday period had already ended. This resulted in a price that was nearly double the normal rate. Given the level of service and professionalism I experienced, I do not believe the stay was worth the price charged. Overall, I am very disappointed with the lack of attentiveness, professionalism, and service quality at your resort. As an Agoda VIP Diamond member, I always provide honest and detailed reviews based on my actual experiences. Following my recent stay at Mövenpick Resort Phan Thiết, I will be sharing a full and transparent review on Agoda to reflect the level of service and overall experience I encountered.

We had a great time doing half board in the movenpick phan thiet. The pool is perfect for little kids and the course menu changed each night for dinner. The only problem for us was that we kept running out of the bottled water and didn’t have easy access to any shops near by as there isn’t a lot of stores near by the hotel that we could find,

We gave our stay a 6/10. While the experience was good, it didn't quite live up to the high standards we’ve come to expect from the Mövenpick brand. As frequent guests at your Cam Ranh and Phu Quoc properties, we found this location a step down in terms of both atmosphere and amenities. On the positive side, the staff were generally amazing, and I have to give a big shout-out to Thuan, one of your managers, who was incredibly helpful in resolving issues during our stay. However, the breakfast service was inconsistent, with some staff appearing to be agency workers who were largely inattentive and unhelpful. The resort layout felt poorly allocated. It seems heavily focused on kids' areas, leaving little space for adults. The pool felt too small and overcrowded, the large ship feature in the center isn't particularly functional, and the beach was dirty and unswimmable. The 24-hour gym is fantastic, though keeping it open around the clock seems like an unnecessary energy waste that isn't very eco-friendly. It was a decent trip, but compared to what you offer at your other locations, this stay lacked the true "resort" feel we were hoping for.

great stay with family - very nice service. I want to especially mention Kevin from the F&B dept - he has been serving us with great professionalism and a super personal touch! well done!