Mövenpick Resort Phan Thiet 5 stars

Very short stay to celebrate friend’s birthday before heading to next destination but hotel did all the best to accommodate us. We appreciate every surprise things that they did in our stay. In other hand, as also coming from brand Movenpick, I expect the Signature Chocolate hour should have more selection of sweets. In overall, this is a very short but good stay. Hope to have chance to comeback

Warmly welcome by staffs. Friendly and useful. Excellent service

I booked a twin room via Agoda, and although it is categorized as a twin room, Agoda provided two options: either two separate beds or one large bed. I selected one large bed, and this preference is clearly reflected in my booking details. However, upon check-in, I was assigned a room with two separate single beds. After a long journey with luggage, I was very tired and just wanted to rest, so I did not go back down to reception to request a room change, especially considering I would have had to move rooms and carry my luggage again. Nevertheless, for a 5-star resort, this shows that your staff are inattentive and do not sufficiently care about guest preferences. I am an Agoda VIP Diamond member, which means I have spent many nights in resorts and high-end hotels both in Vietnam and internationally. I have never encountered a situation where I selected a large bed but was assigned a room with two separate beds upon arrival. This is the first time I have experienced such an issue, and it is disappointing that it happened at Mövenpick Resort, especially as this was my first time trying your brand. Additionally, the staff demonstrated a lack of knowledge regarding the resort’s services. My booking included a full-board package (breakfast, lunch, and dinner). I checked in around 2 PM and had already had lunch beforehand, so I asked the receptionist whether I could use the lunch benefit the following day after check-out. He did not know the answer and initially ignored my question, which I found disrespectful and unprofessional. He only mentioned breakfast hours (6:30 to 10:00) and chocolate hour, without addressing my question about lunch. I had to ask again whether I could have lunch the next day after check-out or if I needed to use it on the day of check-in. He then had to consult another receptionist nearby because he did not know the answer himself. This reflects Movenpick's inadequate staff training. I also experienced unprofessional behavior from the restaurant staff. During chocolate hour, I could not find the forks because they were covered under a napkin, and I initially thought they were spoons. When I asked a female staff member nearby, she responded in a disrespectful tone, as if I was bothering her. The following day, after finishing lunch and leaving the restaurant, a staff member passed by without saying “thank you.” In a 5-star resort, such basic courtesy should be standard. Furthermore, I was charged a holiday rate for my stay from May 3 to May 4, even though the holiday period had already ended. This resulted in a price that was nearly double the normal rate. Given the level of service and professionalism I experienced, I do not believe the stay was worth the price charged. Overall, I am very disappointed with the lack of attentiveness, professionalism, and service quality at your resort. As an Agoda VIP Diamond member, I always provide honest and detailed reviews based on my actual experiences. Following my recent stay at Mövenpick Resort Phan Thiết, I will be sharing a full and transparent review on Agoda to reflect the level of service and overall experience I encountered.

We had a great time doing half board in the movenpick phan thiet. The pool is perfect for little kids and the course menu changed each night for dinner. The only problem for us was that we kept running out of the bottled water and didn’t have easy access to any shops near by as there isn’t a lot of stores near by the hotel that we could find,

We gave our stay a 6/10. While the experience was good, it didn't quite live up to the high standards we’ve come to expect from the Mövenpick brand. As frequent guests at your Cam Ranh and Phu Quoc properties, we found this location a step down in terms of both atmosphere and amenities. On the positive side, the staff were generally amazing, and I have to give a big shout-out to Thuan, one of your managers, who was incredibly helpful in resolving issues during our stay. However, the breakfast service was inconsistent, with some staff appearing to be agency workers who were largely inattentive and unhelpful. The resort layout felt poorly allocated. It seems heavily focused on kids' areas, leaving little space for adults. The pool felt too small and overcrowded, the large ship feature in the center isn't particularly functional, and the beach was dirty and unswimmable. The 24-hour gym is fantastic, though keeping it open around the clock seems like an unnecessary energy waste that isn't very eco-friendly. It was a decent trip, but compared to what you offer at your other locations, this stay lacked the true "resort" feel we were hoping for.