Mantra Mackay 4 stars

Customer review rating (ALL Rating) 4.4/5 1,231 reviews

Mantra Mackay - Image 1
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Mackay Harbour, 40 Mulherin Road, 4740 MACKAY, Australia

Description

Hotel extras

  • Relax and take in the picturesque views of the harbour.

  • Only 8mins from the Mackay CBD and a short walk to the beach. Perfect for business or leisure.

  • Perfect for weddings and conferences with unrivalled waterfront views and natural lighting.

Our accommodation(s)

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Hotel location

Mantra Mackay

Mackay Harbour, 40 Mulherin Road
4740 MACKAY
Australia

GPS:-21.1121, 149.224

Telephone
Fax +61 7 4955 4400

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

LATITUDE 21

The versatile Latitude 21 offers a casual, yet elegant dining experience. Choose between al fresco dining or dining in air conditioned comfort. Please contact hotel for hours of operation as they are limited at this time.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,231 reviews

TripAdvisor Rating  4.0/5  170 reviews

Certificate of excellence 2024

Relaxing stay with helpful and polite staff

TripAdvisor rating 5.0/5

Laura K TripAdvisor review

We had a splendid 4 nights at Mantra Mackay. The staff were very helpful, caring and friendly. Many thanks especially to Julie, who organised breakfast for us on one of the days when we had to leave the hotel at 6am for an early tour. The reception staff were polite and always available to help and provide us with additional amenities and directions within the locality. The rooms were clean and spacious with plenty of natural light and a lovely view of the marina, coral sea and swimming pool, which made for a relaxing swim on a hot afternoon. The town's centre was an easy drive within a 10 minutes' from the hotel.

Top Spot by the Sea

TripAdvisor rating 5.0/5

CQ68 Couples - TripAdvisor review

We stayed in one of the front 1 bedroom apartments. Had a beautiful view of the marina and everything we required in the room, including a full laundry, separate lounge with a small kitchenette. It was perfect for our few days away. The restaurant offered good meals of which we partook and enjoyed. There were also a few other food places nearby if you wanted something different. However, there was not much else there, apart from other apartment blocks. The manager and staff were helpful and friendly. Would go back again.

Getting old

Customer review rating 1.0/5

Arnie Business - Confirmed reviews ALL

Great location and views. Has started to become run-down more recently. Eg. bathroom is old and air conditioner didn't work etc.

Dear William A., Thank you for taking the time to tell us about your experience at the Mantra Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Not happy, put in lower class room than paid for due to booked out

Customer review rating 1.0/5

Anonymous Couples - Confirmed reviews ALL

Booked basic room and guy on phone upsold me superior room with water front view (marina). checked in and got room, walked in room and looked the back road and no water view. Went down to complain and change rooms to get told they are booked out and sorry I got the wrong room. So paid extra and got no water view which he sold me.

Dear Brad D., Thank you for taking the time to tell us about your experience at the Mantra Mackay. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Beautiful hotel and location perfect

Customer review rating 5.0/5

Tammie M. Families - Confirmed reviews ALL

Extremely friendly staff on arrival and allowed into our room before 2pm which suited due to our engagements in Mackay.

Dear Tammie M., We very much appreciate your comments regarding your stay at the Mantra Mackay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

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Other web-users rate our hotel

  • 270 reviews 8.8/10 Location
  • 661 reviews 7.8/10 Room
  • 545 reviews 9/10 Service
  • 279 reviews 8/10 Food
  • 274 reviews 5.9/10 Cleanliness
  • 114 reviews 5.3/10 Amenities
  • 85 reviews 8.9/10 Breakfast
  • 70 reviews 5.8/10 Value

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See the hotel
All our hotels in Mackay

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.