Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 4.0/5 366 reviews

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Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  366 reviews

Customer review rating 2.5/5

Clive E. Business - Confirmed reviews ALL

Considering the price, the room is very poor compared to many other hotels in Rockhampton. No microwave, minimal hangers for clothes, no milk in fridge. Won’t be recommending this hotel to anyone. I stayed at Mantra Gladstone the nights before and was cheaper with far better quality room, appointments and customer service.

Dear Clive, Thank you for your review, we appreciate you taking the time to let us know your thoughts. At Mercure Rockhampton, we strive to ensure each of our guests have the best possible stay and we want them to feel comfortable and welcome, however it's apparent in this case that we fell short. I do apologise that your room did not have a microwave but I am pleased to see that we were able to provide one for you. We could have provided additional hangers if there were not enough in the wardrobe, our team is available 24 hours and happy to assist. Thank you for your valuable feedback and we hope to have the opportunity to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 1.0/5

Andrew C. Couples - Confirmed reviews ALL

Wasn’t worth the money

Dear Andrew, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. As you stayed during the Rockynats weekend, prices reflected such a large event happening in the area so it is certainly disappointing that found it not worth the money. Thank you for your valuable feedback and we hope to welcome you back again soon. Kind regards, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

John Z. Families - Confirmed reviews ALL

A short stay. Very easy check-in and check-out ably assisted and attended to by Ariane.

Dear John, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 5.0/5

Vicky L. Business - Confirmed reviews ALL

Great restaurant, check in and check out quick and easy

Dear Vicky, Thank you so much for your wonderful review! We’re delighted to hear that you enjoyed our restaurant and it is especially rewarding to know that our staff made your check-in and check-out quick and easy. We truly appreciate your kind words and hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 1.5/5

Shannon K. Families - Confirmed reviews ALL

Mecure Rockhampton was well positioned for what we needed however that's where the "good" ends. Entering the foyer you are hit with an overbearing smell of what I can only describe as toilet freshener hiding decades of damp. Our room was tidy, however certainly not sound proof, you can hear everyone walking down the hallway and showering in the neighbouring rooms. The mould on the ceiling and crispy towels cemented my "never to return" to Mecure Rockhampton.

Other web-users rate our hotel

  • 243 reviews 8.1/10 Location
  • 499 reviews 5.5/10 Room
  • 286 reviews 8.2/10 Service
  • 6 reviews 9.5/10 WiFi
  • 240 reviews 5.3/10 Comfort
  • 208 reviews 5.1/10 Cleanliness
  • 127 reviews 3/10 Amenities
  • 97 reviews 7.1/10 Breakfast

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