Mercure Rockhampton 4 stars

Customer review rating (ALL Rating) 4.0/5 434 reviews

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Description

Hotel extras

  • Located in the heart of Rockhampton CBD adjacent to the Fitzroy River.

  • Well-equiped guest rooms provide views of the Fitzroy River and Rockhampton City

  • Hotel style rooms, all with balconies

  • Enjoy your Leisure time with Pool and Gym located on site.

  • 6 versatile conference spaces to create your ideal meeting or special event.

Our accommodation(s)

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Room 1

Hotel location

Mercure Rockhampton

86 Victoria Parade
4700 ROCKHAMPTON
Australia

GPS:-23.3736, 150.5101

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Restaurant
  • Fitness center
  • Wi-Fi
  • Breakfast
  • Meeting rooms

Riverside Restaurant

Riverside Restaurant & Bar overlooks the beautiful Fitzroy River. Open for breakfast 7 days and dinner 6 days.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  434 reviews

Customer review rating 1.5/5

Rosanne M. Business - Confirmed reviews ALL

Dear Rosanne, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. Please allow me to express my sincerest apologies for the lift outage and any inconvenience this may have caused during your stay. I am so pleased that you found our team went above and beyond to assist you. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short in several areas. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 3.5/5

Benjamin H. Business - Confirmed reviews ALL

Dear Benjamin, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. Please allow me to express my sincerest apologies for the lift outage and any inconvenience this may have caused during your stay. At Mercure, we strive to provide a superior service experience for every guest; so I do apologise for the lack of communication in regards to a discount. Someone from our team will reach out to discuss this with you. We truly value your feedback and we hope to welcome you back again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 2.0/5

Paul B. Business - Confirmed reviews ALL

Dear Paul, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. Please allow me to express my sincerest apologies for the lift outage and any inconvenience this may have caused during your stay. At Mercure, we strive to provide a superior service experience for every customer; therefore I am so pleased that you found our staff great, especially our restaurant team. I will make sure to pass on your words. We appreciate your sharing your thoughts, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 1.5/5

Stephen W. Couples - Confirmed reviews ALL

Dear Stephen, Thank you for taking the time to tell us about your experience at the Mercure Rockhampton. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every guest; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you have raised and to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Customer review rating 4.0/5

Keith C. Business - Confirmed reviews ALL

Dear Keith, Thank you for taking the time to review your stay at the Mercure Rockhampton. We are glad that you found your room comfortable and enjoyed your meal at the restaurant. We hope to see you again soon. Sincerely, Shona Kapernick Duty Manager Mercure Rockhampton

Other web-users rate our hotel

  • 251 reviews 8.5/10 Location
  • 526 reviews 5.9/10 Room
  • 307 reviews 8.2/10 Service
  • 6 reviews 9.3/10 WiFi
  • 248 reviews 5.3/10 Comfort
  • 233 reviews 5.5/10 Cleanliness
  • 134 reviews 3.6/10 Amenities
  • 99 reviews 6.9/10 Breakfast

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