Dear Mr C., We are truly sorry to hear that your experience at Palazzo Tirso did not fully meet your expectations, particularly in terms of the cleanliness of the room and the service provided. Thank you for bringing these matters to our attention. We will carefully verify the points you have raised with the relevant teams, as maintaining the highest standards of cleanliness and hospitality is extremely important to us. We are pleased that you appreciated our location and the rooftop views, and we sincerely hope to have the opportunity to welcome you back and provide you with an experience that is more in line with the standards you have come to expect from MGallery. Kind regards, Guest Relations Manager

Dear Mrs S., Thank you for sharing your feedback with us. We are truly sorry to learn that your recent experience did not fully meet the standards of service and hospitality you have come to expect from us. Please accept our sincere apologies for the inconveniences encountered during your stay, including the delays in service. Regarding your request for a late check-out, we would like to explain that during the days of your stay, our hotel was operating at approximately 90% occupancy. Unfortunately, due to the high occupancy and the logistical requirements involved in preparing rooms for arriving guests, it was not possible to accommodate your request. Had circumstances allowed, we would have been more than happy to offer you this possibility. We take your comments very seriously and will share your feedback with the relevant teams to better understand the issues raised and identify areas for improvement, ensuring that we continue to enhance the quality of our service. We sincerely appreciate your loyalty and the trust you have placed in our hotel over time. Once again, please accept our apologies. Should you decide to return and renew your trust in us, it will be our pleasure to ensure that you are welcomed with the care and attention you deserve, allowing you to feel at home with us once again. Kind regards, Guest Relations Manager

Dear Marilyn M., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Mr. Nicholas G., Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the hotel, the cleanliness of our spaces, and especially the quality of our food at breakfast and at Terra. It is also wonderful to know that our team made a positive impression on you overall. We are, however, truly sorry for the lack of clarity you experienced on Friday evening regarding our rooftop bar. We completely understand how frustrating this must have been, especially as you had arranged to meet there and had a table reserved. We will certainly look into what happened that evening with our team, as we always strive to ensure clear and consistent communication with our guests. We will do our best to make sure that a similar situation does not happen again in the future. Thank you again for sharing your experience with us. We hope to have the pleasure of welcoming you back to Palazzo Tirso on your next visit to Cagliari. Best regards, Guest Relations Manager

Dear Drifa H., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Simon C., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Jonathan P., Thank you very much for sharing your experience with us and, above all, for your wonderful words about our Concierge, Demetrio. We are truly delighted to hear that his professionalism, helpfulness and attentive service made a difference during your stay. We will be very pleased to share your kind appreciation with him. We are sorry, however, that you were not able to fully enjoy our rooftop and swimming pool. Unfortunately, during the days of your stay, some private events were taking place, which temporarily limited access to these facilities. We fully understand your disappointment, especially as these services were among the main reasons you chose our hotel. Should you wish to visit us again, it would be a real pleasure for us to welcome you back to Palazzo Tirso, giving you the opportunity to fully enjoy the services and facilities that, on this occasion, you did not have the chance to experience. We sincerely hope to have the pleasure of welcoming you back soon. Warm regards, Guest Relations Manager

Dear Stein S., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Mr Ronny R., Thank you for taking the time to share your detailed feedback following your stay at Palazzo Tirso. We are pleased to hear that you appreciated the friendliness of our team, the quality of your room, as well as your experience at our Spa and with our massages. We are also glad that our central location contributed positively to your visit. At the same time, we are truly sorry that some aspects of your stay did not fully meet the expectations you would reasonably have of a five-star hotel. Your comments regarding the limited vegetarian options, the availability of hot water and the in-room information are particularly valuable. We regret the inconvenience caused by the outdated room service information and by the difficulty in obtaining hot water for tea. We will certainly share your feedback with the relevant departments to improve both the information provided to our guests and the overall service. We also appreciate your comments regarding the outdoor areas and the view from your room. While some aspects are inevitably influenced by the historic urban setting of our property, we understand how important these details can be to the overall experience. Your feedback helps us identify areas where we can do better, and we sincerely hope to have the opportunity to welcome you back and provide you with a more complete and satisfying experience. Warm regards, Guest Relations Manager

Dear Guest, Thank you for taking the time to share your detailed feedback with us. We are genuinely sorry to learn that your stay did not live up to your expectations, particularly on such an important occasion as your 25th wedding anniversary. We are especially disappointed to hear that, despite having informed our team of your celebration, you did not feel that this special milestone was sufficiently acknowledged. We fully understand that these gestures can make an important difference when celebrating a meaningful occasion. Regarding your room, we would like to clarify that, although the hotel may not have appeared fully occupied, our room inventory and availability did not allow us to offer an upgrade during your stay. We regret if this created an expectation that could not be fulfilled and, more importantly, that we did not find another appropriate way to make your anniversary feel special. With regard to your dinner at Cielo, we are equally sorry that the table allocation did not reflect the importance of the occasion you had communicated to us. We understand your disappointment, particularly as this was planned specifically as part of your anniversary celebration. Your feedback has been shared with the relevant teams so that we can reflect on how special occasions are identified and handled more thoughtfully across the guest journey. We regret that these aspects affected your overall impression of Palazzo Tirso. A 25th anniversary is a significant milestone, and we are sorry that we did not succeed in making your stay as memorable as it should have been. Kind regards, Guest Relations Manager

Dear Ann F., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Glen S., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Garry B., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Charlotte B., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Maria B. D., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Petra M., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Matthew H., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager