Gentile Signora M., La ringraziamo per aver condiviso la Sua esperienza e per le belle parole dedicate al soggiorno, alla nostra camera e al servizio. Siamo lieti di sapere che ha trovato tutto impeccabile e che ha apprezzato la pulizia e l’attenzione ai dettagli. Per quanto riguarda la colazione, desideriamo precisare che la tariffa di €27 a persona è in linea con i prezzi generalmente applicati dalle strutture di categoria cinque stelle. La nostra proposta prevede un buffet ricco e variegato, con un’ampia selezione di prodotti freschissimi e di alta qualità realizzati da noi. Sono inoltre disponibili diverse proposte espresse, preparate al momento secondo le preferenze dei nostri ospiti. Siamo consapevoli che il prezzo possa non incontrare le esigenze o le aspettative di ogni ospite ma riteniamo tuttavia che la tariffa sia pienamente commisurata alla qualità, alla varietà e alla freschezza dell’offerta proposta. Speriamo di poterLa accogliere nuovamente, insieme alla Sua famiglia, in occasione di un prossimo soggiorno. Cordiali saluti, Responsabile Relazioni Clienti

Dear Mr. Peter A., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Jean M. D. C., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Nicholas S., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Mr R., Thank you for taking the time to share your feedback. We are pleased to hear that you enjoyed your room and found our staff to be friendly and welcoming. We are sorry to hear about your disappointment regarding access to the sauna. We would like to clarify that our Spa, the Spa by L’Occitane, and the fitness area are two distinct services within the hotel. The Spa operates as a separate wellness experience, with its own facilities and treatments, and therefore access to the sauna is subject to the Spa’s dedicated access conditions and fees. We nevertheless appreciate your feedback regarding post-workout recovery and will certainly take your comments into consideration as we continue to improve our guests’ experience. We hope to have the pleasure of welcoming you back to Palazzo Tirso in the future. Kind regards, Guest Relations Manager

Dear David Z., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Stephan A., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Mrs B., thank you very much for taking the time to share such detailed feedback following your stay with us. We are truly delighted to know that you considered Palazzo Tirso one of the nicest hotels you have stayed in, and that you appreciated our central location, the comfort and quietness of your room, as well as the cleanliness and the warm, helpful attitude of our team. Your kind words mean a great deal to us. We are, however, sorry that our breakfast offering did not fully meet your expectations as a vegan guest. We understand your disappointment, particularly as you had informed our breakfast team of your dietary preferences and were expecting to be offered a cooked alternative during the following days. While we do offer a selection of vegan products at our buffet, we acknowledge that our choice could be broader and that we should have been more attentive in following up on your request. Your suggestion regarding a cooked vegan option, such as avocado toast or tofu, is very valuable and will be shared with our Food & Beverage team for consideration. We sincerely apologise that, on this occasion, we did not provide the level of personalised service you would rightly expect from a five-star hotel. Thank you once again for helping us improve. We hope to have the pleasure of welcoming you back to Palazzo Tirso and providing you with an even more complete experience. Warm regards, Guest Relations Manager

Dear Jeroen G., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It's always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Guest, Thank you for taking the time to share such detailed feedback about your stay with us. We are pleased to hear that, overall, you found your stay comfortable and that you particularly appreciated the friendliness, professionalism and helpfulness of our team. Your kind words are truly appreciated and will be shared with our colleagues. At the same time, we sincerely apologise for the inconveniences you experienced. We are sorry that the noise coming from the rooftop affected your first night. We understand how important a good night's sleep is, and we regret that the movement of chairs and the resulting noise disturbed your rest. We will share your comments with the relevant team so that we can pay closer attention to this aspect, particularly during the evening hours. Regarding breakfast, we are pleased that our team handled the situation professionally, but we fully understand your frustration at having to wait around 20 minutes. During particularly busy periods, the demand can exceed the available seating capacity, and we are continuously working to manage these moments as smoothly as possible. We are particularly concerned to read about the difference you noticed between the amount on your booking confirmation and the final bill. We completely understand your concern and agree that any difference in the amount due should be clearly explained to the guest. We apologise if this was not properly clarified at check-out. Your comments are very valuable to us, as they highlight areas where we need to be more attentive and ensure that the experience consistently reflects the standards expected from an MGallery hotel. Thank you once again for your appreciation of our team and for your constructive feedback. We hope to have the opportunity to welcome you back and provide you with a smoother and more relaxing experience. Warm regards, Guest Relations Manager

Dear Maria S. M., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Rinat D., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Markeruge P., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Jonkyhan D., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Marko Zenker, We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Menze Kwint, We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Esther Y. A., Thank you very much for taking the time to share such a detailed and thoughtful review of your stay at Palazzo Tirso. We are delighted to hear that you enjoyed your experience with us and that you appreciated the warm welcome from our team, the comfort of your room, and our gluten-free offerings at breakfast and at Terra Restaurant. We are especially pleased that, as a guest with celiac disease, you found the selection and service there to be excellent. We are, however, sorry that the size of our swimming pool did not meet your expectations. As an urban hotel, our pool is designed primarily as a space to relax and cool off rather than as a full-size swimming pool. Nevertheless, we understand that the presentation of the hotel may have led you to expect something different, and we appreciate your feedback. We are also very sorry about your experience at the pool bar. While our gluten-free options there are more limited, we absolutely agree that our team should have made every effort to assist you, understand your needs and suggest suitable alternatives. This is particularly important when dealing with celiac disease, and we will share your comments with the team to ensure greater attention and care in the future. Thank you once again for your kind words and for recommending our hotel despite these points. We truly hope to have the pleasure of welcoming you back to Palazzo Tirso for an even more enjoyable stay. Warm regards, Guest Relations Manager

Dear Hector C., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager

Dear Khrystyna K., We very much appreciate your comments regarding your stay at the Palazzo Tirso Hotel Cagliari - MGallery Collection. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Guest Relations Manager