Shaden Resort 4 stars

Customer review rating (ALL Rating) 4.0/5 281 reviews

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Description

Hotel extras

  • 49 km from the Airport in AlUla

  • 5 km from elephant rock area

  • 20 km from AL Hajer (Madan Saleh) Historical area

  • 5 km from the heart of Al Ulla city

  • Surrounded by mountains, farms, and wonderful tranquility

Our accommodation(s)

Hotel location

Shaden Resort

Hail Street Alula 43515 Ksa
43563 AL ULA
Saudi Arabia

GPS:26.663848, 37.962698

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.0/5  281 reviews

Customer review rating 1.0/5

Alec L. Business - Confirmed reviews ALL

very expensive, poor service

Dear Alec L., Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations regarding value and service quality. Your comments are valuable to us as we continually strive to enhance our guest experiences. Best Regards, Shaden Resort

Customer review rating 5.0/5

Mohammed A. A. Business - Confirmed reviews ALL

The whole experience is amazing especially the staff and how there are delaing with teh request of the customer special thanks to Mr Mohamed AbUlSalam, Mr. Abdullah , Ms Ashwaq , Ms Malak , Ms Manar, Chef Mohamed , Mr. Saber,........

Dear Dr. Mohammed A. A., Thank you for your kind words about your experience at Shaden Resort. We are delighted to hear that our staff made a positive impact during your stay. Your appreciation will be shared with the team, especially Mr. Mohamed Abulsalam, Mr. Abdullah, Ms. Ashwaq, Ms. Malak, Ms. Manar, and Chef Mohamed. Best wishes, Shaden Resort

Customer review rating 2.5/5

Abdullah A. Friends - Confirmed reviews ALL

The hotel’s location is excellent, centrally positioned between many attractive areas, and the mountain views are beautiful and unique. However, the room quality was below expectations. The furniture felt more like that of a furnished apartment rather than a hotel room, and the noise from the refrigerator was disturbing during the night. In addition, the way the staff handled complaints was not satisfactory and could be improved. Overall, the location is a strong advantage, but the room quality and service need significant improvement.

Dear Abdullah A., Thank you for sharing your insights regarding your recent stay at Shaden Resort. We appreciate your positive feedback about our prime location and the stunning mountain views that enhance our guests' experience. However, I am truly sorry to learn that the quality of your room did not meet your expectations. We strive to provide a comfortable environment, and your comments have been noted. Additionally, we are committed to improving our service standards and addressing any concerns brought up by our guests. Your feedback is invaluable as we continually seek to enhance our offerings. Thank you once again for your review, and we hope to have the opportunity to welcome you back in the future. Best regards, Shaden Resort

Customer review rating 1.5/5

Raghad A. Families - Confirmed reviews ALL

The service was extremely slow, level of cleanliness was poor, and the food was tasteless. Overall, the resort needs a lot of improvement.

Dear Raghad A., Thank you for sharing your feedback. We regret to learn that your experience did not meet your expectations regarding service, cleanliness, and dining options. Your comments are valuable, and we will use them to enhance our offerings. Best Regards, Shaden Resort

Customer review rating 0.5/5

Abdullah A. Couples - Confirmed reviews ALL

So many issues

Dear Abdullah a., Thank you for sharing your feedback with us. We regret that your experience did not meet your expectations and acknowledge your concerns regarding value and satisfaction. Your comments will be taken into account as we continuously strive to enhance our guest experience. Best Regards, Shaden Resort

Other web-users rate our hotel

  • 269 reviews 9/10 Location
  • 327 reviews 5.8/10 Room
  • 543 reviews 8.4/10 Service
  • 5 reviews 2.9/10 WiFi
  • 106 reviews 9.2/10 Breakfast
  • 96 reviews 4.4/10 Value
  • 76 reviews 5.6/10 Cleanliness
  • 69 reviews 7.3/10 Pool

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