Shaden Resort 5 stars

Customer review rating (ALL Rating) 4.3/5 42 reviews

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Shaden Resort - Image 1
Shaden Resort - Image 2
Shaden Resort - Image 3
Shaden Resort - Image 4
Hail Street Alula 43515 Ksa, 43563 AL ULA, Saudi Arabia

Description

Hotel extras

  • 21 km from the Airport in AlUlla - 10 minutes

  • 5 km from elephant rock area

  • 20 km from AL Hajer (Madan Saleh) Historical area

  • 5 km from the heart of Al Ulla city

  • Surrounded by mountains, farms, and wonderful tranquility

Our accommodation(s)

Hotel location

Shaden Resort

Hail Street Alula 43515 Ksa
43563 AL ULA
Saudi Arabia

GPS:26.663848, 37.962698

Telephone

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Breakfast
  • Room service

SHADEN RESTAURANT

This elegant restaurant serves international and Middle Eastern cuisine, either through the varied buffet variety, or through the à la carte menu. The restaurant is located on the front of the resort, and guests receive daily breakfast, lunch and dinner.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  42 reviews

Amazing location but a bit pricy

Customer review rating 4.0/5

Ddp Families - Confirmed reviews ALL

The booking process went wrong as I have asked only for breakfast but being changed for half board (dinner or lunch) which I both didn’t need/use due to activities already booked in the area. Only last day I had finally clarified that an only-breakfast stay is not possible. If I would have known it at the booking time I would have not stayed.

Dear guest, Thank you for taking the time to share your valuable feedback with us. We appreciate your positive feedback about our location, room cleanliness and staff service, especially Mr. Yessh was thrilled to serve you. Regarding your notes about prices, reservation, room service and breakfast buffet, we have forwarded them to the concerned departments, as we continuously strive to provide excellent service. We look forward to welcoming you again soon. Sincerely,

Not up to expectations

Customer review rating 1.5/5

Omar H. Business - Confirmed reviews ALL

Hi i have few comments, the toilet in room 149 had a bad smell beside the sink, the shower is too close to the wall. the location of the AC is facing the beds very annoying, the internet doesnt reach the toilet, the spa in below average (jacuzzi very small and low heat), the matress is not soft, light cant be blocked properly if i slept after sun rise.... too many comments to count

Dear Omar, Thank you for your kind feedback. It helps us improve our service for a better experience. We considered your comment about room smell, bathroom cleanliness, smell, air conditioner, internet services, hotel facilities, room amenities and it has been directed to the concerned department. We look forward to the opportunity to serve you again and provide you with an exceptional experience. Sincerely,

My second good stay here

Customer review rating 4.5/5

Stephane Business - Confirmed reviews ALL

Nice and quiet hotel in an amazing place. See you soon

Dear Stephane, Thank you for taking the time to share your valuable feedback with us. We appreciate your positive feedback. Regarding your notes about the reservation, payment process, complimentary services and room amenities, we have forwarded them to the concerned departments, as we continuously strive to provide excellent service. We look forward to welcoming you again soon. Sincerely,

Beautiful location

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Beautiful location and surroundings, extremely peaceful. Very friendly and helpful staff. Fantastic breakfast options. I loved staying here. Best place I've stayed in AlUla so far. I would recommend to give guests a small map when they arrive, as it can be hard to find your cabin by yourself, and the Health Club is hidden away.

Acceptable

Customer review rating 2.5/5

Khalid A. Business - Confirmed reviews ALL

It’s below expectations, low quality of the materials and equipment inside the room, very weak “unprofessional” facility maintenance team. On other hand, the receptionist team are great and helpful.

Dear Khalid Hossain A., Thank you for taking the time to tell us about your experience at the Shaden Resort. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Accor, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely,

Other web-users rate our hotel

  • 106 reviews 8.8/10 Location
  • 132 reviews 6.7/10 Room
  • 166 reviews 7.6/10 Service
  • 86 reviews 5.1/10 Food
  • 39 reviews 6.5/10 Cleanliness
  • 31 reviews 9.1/10 Breakfast
  • 19 reviews 6.1/10 Pool
  • 13 reviews 4.6/10 Wellness Area

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Customer review rating (ALL Rating) 4.6/5 (73 reviews)

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See the hotel
All our hotels in Al Ula

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.