Banyan Tree AlUla

Customer review rating (ALL Rating) 4.6/5 86 reviews

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Wadi Ashar, Tabuk Road, AlUla 43, Saq District, 43562 ALULA, Saudi Arabia

Description

Hotel extras

  • This beautiful luxury tented resort is situated in an eco-tourism region

  • A short flight from either Jeddah or Riyadh

  • Just 15km from Hegra, Saudi's first UNESCO World Heritage Site

  • Complimentary WIFI throughout the resort

Our accommodation(s)

Hotel location

Banyan Tree AlUla

Wadi Ashar, Tabuk Road, AlUla 43, Saq District
43562 ALULA
Saudi Arabia

GPS:26.7555749, 37.862875

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  86 reviews

beautiful landscape

Customer review rating 4.0/5

Mash Friends - Confirmed reviews ALL

I would appreciate if you add WhatsApp communication with guests through a designated butler as experienced in other Banyan Tree properties.

It was ok

Customer review rating 2.5/5

Anonymous Solo - Confirmed reviews ALL

Hello, My stay was ok. I arrived and the room was not ready. They said it would be in an hour or so. It was not ready until 3:40pm (I arrived at 1pm at the hotel). I finally got to the room, and it was not finished (no welcome fruits or deserts like the other rooms). Even after I expressed my dissatisfaction with my arrival, it was like no one cared. No GM or Property Manager to be seen anywhere around or to check in with a guest paying a fortune and receiving a poor welcome. To add insult to injury, I asked for a buggy to leave my room and was promised 10-15 minutes. It took 40 minutes for me to leave my villa. It was a disaster. You need to give each guest keys and his own buggy. Having 3 drivers for 50+ guests is not a luxury experience. Overall, the experience was poor, and it’s unfortunate because Al Ula is such a lovely place and Banyan Tree Resort is a beautiful property. But guest experience and quality is still missing from the company culture. Shame because it tarnished my impression of what could have been the most magical place and a most magical experience. Instead it was overshadowed by a sun optimal overpriced hotel experience.

Dear Mr. S. Thank you for choosing Banyan Tree AlUla and for taking the time to share your feedback with us. Our guest’s well-being and satisfaction are at the core of our brand; we strive to receive comments that will help us improve our guests’ experiences. We have shared your valuable observations our management to make sure these points don’t reiterate in the future. We hope, nevertheless, to welcome you back soon Sincerely, Hakam Tahboub Banyan Tree Alula

Excellent experience

Customer review rating 4.5/5

Anonymous Friends - Confirmed reviews ALL

Was amazing to stay there, but we had problems many times with golf cars, we waited a long time in the reception and the wellness area.

Dear Mr. Alghamdi, Thank you for choosing Banyan Tree AlUla and for taking the time to share your feedback with us. Our guest’s well-being and satisfaction are at the core of our brand; we strive to receive comments that will help us improve our guests’ experiences. We have shared your valuable observations with our team to make sure these points don’t reiterate in the future. We hope, nevertheless, to welcome you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula

Real Luxury in the most unique landscape

Customer review rating 5.0/5

Anonymous Couples - Confirmed reviews ALL

Excellent Experience. Brand new facilities, great breakfast and dinner, great service. Would absolutely recommend this resort over the other one in AlUla.

Dear AOBEI C., Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula

景色惊艳 服务欠佳

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

While I was very impressed with the beautiful scenery and overall ambiance, there were two unfortunate incidents that affected my experience. Firstly, upon check-in, my room key was not successfully issued, which caused me to wait under the sun for a while until the staff brought a new key card.Secondly, despite my booking confirmation clearly stating a checkout time of 1:00 PM, I was asked to check out earlier than expected on the morning of the second day. I believe that such issues should not occur at a hotel of Banyan Tree’s high reputation and caliber.

Dear 景色惊艳 服务欠佳, Thank you for choosing Banyan Tree AlUla and for taking the time to share your feedback with us. Our guest’s well-being and satisfaction are at the core of our brand; we strive to receive comments that will help us improve our guests’ experiences. We have shared your valuable observations with our management to make sure these points don’t reiterate in the future. We hope, nevertheless, to welcome you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula

Other web-users rate our hotel

  • 118 reviews 8.6/10 Location
  • 171 reviews 8.8/10 Room
  • 271 reviews 8.3/10 Service
  • 88 reviews 9.3/10 Vibe
  • 72 reviews 8/10 Pool
  • 55 reviews 8.7/10 Comfort
  • 45 reviews 7.9/10 Breakfast
  • 19 reviews 9.3/10 Cleanliness

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Shaden Resort 5 stars

Customer review rating (ALL Rating) 4.4/5 (56 reviews)

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See the hotel
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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.