Banyan Tree AlUla 5 stars

Customer review rating (ALL Rating) 4.5/5 188 reviews

Banyan Tree AlUla - Image 1
Banyan Tree AlUla - Image 2
Banyan Tree AlUla - Image 3
Banyan Tree AlUla - Image 4
Wadi Ashar, Tabuk Road, AlUla 43, Saq District, 43562 ALULA, Saudi Arabia

Description

Hotel extras

  • This beautiful luxury tented resort is situated in an eco-tourism region

  • A short flight from either Jeddah or Riyadh

  • Just 15km from Hegra, Saudi's first UNESCO World Heritage Site

  • Complimentary WIFI throughout the resort

Our accommodation(s)

Hotel location

Banyan Tree AlUla

Wadi Ashar, Tabuk Road, AlUla 43, Saq District
43562 ALULA
Saudi Arabia

GPS:26.7555749, 37.862875

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  188 reviews

Customer review rating 5.0/5

Ksenia L. Friends - Confirmed reviews ALL

I absolutely adored this stay - planned it as a girls trip & a birthday gift to my friend. We were utterly fascinated with the location and the attentiveness from staff. Once we reached the villa I felt absolute happiness - private, beautiful, everything you can dream of. I'd definitely recommend Banyan Tree to all my friends - it's a bucket list experience.

Dear Ms. L., Thank you so much for sharing such a beautiful and heartfelt review. We are truly delighted to hear that your girls’ trip and birthday celebration were such a special and memorable experience. Thank you for recommending Banyan Tree AlUla and for considering it a bucket list experience. We sincerely hope to welcome you and your friends back again for many more magical moments in the future. Sincerely, Andrea Salazar

Customer review rating 2.0/5

Taezar T. Families - Confirmed reviews ALL

Pricey for what it offers - I had been to many hotels under Accor and the best experience was with Rixos Tersane Istanbul, the staff at Rixos are respectful, helpful and are very sweet, last foods provided there are unfortunately. I was expecting more from Banyan Tree and when I was there, I feel unwelcome. I feel like I was staying there with their mercy. The food are not good and provide very few options. The view and environment seems worth only if you decide to stay in hotel without going out. The worst is transportation, we had to spend around 575 SAR everyday for going out. I feel like robbery.

Customer review rating 2.0/5

Dan N. Families - Confirmed reviews ALL

We loved the hotel. However the check in process was less than smooth. After 1 1/2 hours of staff confusion - thy changed the name on my reservation- they were finally able to take us to the rooms. Upon check out there were also many issues with the bill which we are still sorting through. If you can get past this, the resort itself is beautiful. One other item is the infamous pool was closed during our visit over Christmas due to falling rocks, which we understand for security reasons. However no one could give an estimate on when it would be reopened.

Dear Mr. N., Thank you for sharing your feedback regarding your recent stay at Banyan Tree AlUla. It is disappointing to hear about the challenges you encountered during both the check-in and check-out processes. We strive for efficiency in our services, and I regret that we fell short in this instance. Your comments regarding the reservation confusion and billing issues will be reviewed internally to ensure we improve our procedures. I am pleased to know that you appreciated the beauty of our resort. Regarding the pool closure, safety is our utmost priority, and we apologize for any inconvenience this may have caused. Please know that we are actively working on solutions and hope to provide clearer updates in the future. Thank you once again for your valuable insights. We hope to have the opportunity to welcome you back for an improved experience. Sincerely, Andrea Salazar.

Customer review rating 5.0/5

Rene J. Families - Confirmed reviews ALL

Very serene stay in fantastic villa with wonderful staff

Dear Mr. Rene J., Thank you for choosing us once again and for your kind words regarding your recent stay. We are delighted to hear that you enjoyed the serenity of our villa and appreciated the service provided by our staff. Your feedback is invaluable to us and we will be sure to share it to our teams. We look forward to welcoming back for another memorable experience . Sincerely, Andrea Salazar

Customer review rating 4.5/5

Fuhong P. Couples - Confirmed reviews ALL

One of the best luxury i have ever stayed. Staff are nice and helpful, dining experiences are nice, gorgeous view and room design

Dear Fuhong P., Thank you for your kind words regarding your stay at Banyan Tree AlUla. We are delighted to hear that you enjoyed our service, the views, and the design of our facilities. Your appreciation motivates our team to continue delivering exceptional experiences. Sincerely, Andrea Salazar.

Other web-users rate our hotel

  • 218 reviews 8.8/10 Location
  • 362 reviews 8.8/10 Room
  • 620 reviews 8.2/10 Service
  • 271 reviews 8/10 Food
  • 213 reviews 9.3/10 Vibe
  • 147 reviews 6.1/10 Pool
  • 116 reviews 9/10 Comfort
  • 114 reviews 8.5/10 Breakfast

Powered by Trustyou

Our other establishments nearby

Shaden Resort 4 stars

Customer review rating (ALL Rating) 4.1/5 (243 reviews)

At 14.241 km

See the hotel
All our hotels in Madinah

Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.