Banyan Tree AlUla

Customer review rating (ALL Rating) 4.5/5 97 reviews

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Description

Hotel extras

  • This beautiful luxury tented resort is situated in an eco-tourism region

  • A short flight from either Jeddah or Riyadh

  • Just 15km from Hegra, Saudi's first UNESCO World Heritage Site

  • Complimentary WIFI throughout the resort

Our accommodation(s)

Hotel location

Banyan Tree AlUla

Wadi Ashar, Tabuk Road, AlUla 43, Saq District
43562 ALULA
Saudi Arabia

GPS:26.7555749, 37.862875

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Restaurant
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  97 reviews

Customer review rating 5.0/5

Dr. A. A. S. Families - Confirmed reviews ALL

Beautiful facility combined with excellent services and a welcoming staff made our stay memorable

Dear Dr. A. A. S., Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon. Sincerely, Hakam Tahboub Banyan Tree Alula

Utter incompetence.

Customer review rating 1.5/5

Anonymous Families - Confirmed reviews ALL

Amazing location, but staff was completely disorganized and insufficiently trained.

Dear Andras K., Thank you for choosing Banyan Tree AlUla and for taking the time to share your feedback with us. Our guest’s well-being and satisfaction are of utmost importance to ensure our service standards are carried out/implemented at all times. Please accept our sincere apologies for any inconsistency you have experienced during your stay and allow us to share your comments with our team for immediate investigation. Unfortunately, your experience does not reflect the standard of services we provide at Banyan Tree AlUla. We hope to welcome you again very soon and demonstrate our true level of service. Sincerely, Hakam Tahboub Banyan Tree Alula

Top location, amazing staff, very welcoming and very good hospitality, excellent hygiene

Customer review rating 5.0/5

K. D. Families - Confirmed reviews ALL

Amazing experience staying there, extra credits to Mr. Nikos and Miss Evi for elevating our experience to a complete different level and taking good care of my family. Nothing negative to say about our stay. Top food, one of the cleanest and stunning hygienes i have ever experienced in a hotel. Thanks a lot to everyone.

Dear K. D., Thank you for choosing Banyan Tree Alula and for taking the time to share your positive feedback. We are delighted to read that you enjoyed your stay and overall experience with us. We look forward to welcoming you back soon! Sincerely, Hakam Tahboub Banyan Tree Alula

Customer review rating 2.0/5

Adham B. Friends - Confirmed reviews ALL

The receptionist are not educated and they are not to the standards

Dear Mr. Adham Bokari, Thank you for choosing Banyan Tree AlUla and for taking the time to share your feedback with us. Our guest’s well-being and satisfaction are of utmost importance to ensure our service standards are carried out/implemented at all times. Please accept our sincere apologies for any inconsistency you have experienced during your stay and allow us to share your comments with our management for immediate investigation. Unfortunately, your experience does not reflect the standard of services we provide at Banyan Tree AlUla. We hope to welcome you again very soon and demonstrate our true level of service, i would be more than happy to personally ensure your stay will be most memorable and feel free to reach out to me personally on my email Ha… Hakam Tahboub Banyan Tree Alula

Perfection in the desert

Customer review rating 5.0/5

John W. Families - Confirmed reviews ALL

The Banyan Tree in Al Ula is perfection in the Arabian desert. The location is stunning. The complex is in a remote valley surrounded by rock mountains, yet offering a luxurious and safe stay. The villas are very well designed and appointed, spaced out to provide privacy. Maintenance and cleanliness is assured, and done with discretion. The facilities, including the spa and the two restaurants are superb. To top all of this the service is of the highest quality. Needless to say we loved our stay, despite visiting at the height of the summer heat. Thank you to all at the Banyan Tree. Shokran.

Dear John W., We very much appreciate your comments regarding your stay at the Banyan Tree AlUla. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Andrea Salazar.

Other web-users rate our hotel

  • 133 reviews 9.1/10 Location
  • 203 reviews 9/10 Room
  • 313 reviews 7.7/10 Service
  • 104 reviews 9.3/10 Vibe
  • 79 reviews 6.9/10 Pool
  • 72 reviews 8.1/10 Amenities
  • 71 reviews 4/10 Value
  • 67 reviews 9.3/10 Comfort

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