Dear Mohammed, Thank you for taking the time to share your feedback following your recent stay with us. We are pleased to hear that you enjoyed our convenient location and that you were satisfied with your arrival, the cleanliness of the hotel, and the WiFi. However, we are sorry to hear that the breakfast did not meet your expectations. We also apologise for the inconvenience experienced at check-out, particularly regarding the lack of priority and the issue with your room key card. We appreciate your valuable feedback and will share your comments with the relevant teams as we continue to improve our breakfast offering and overall guest experience. Thank you again for your feedback and for being a valued ALL Gold member. We hope to have the opportunity to welcome you back for a much-improved stay. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Chère Madame D., Nous vous remercions d'avoir pris le temps de partager vos commentaires concernant votre récent séjour parmi nous. Tout d'abord, veuillez accepter nos plus sincères excuses pour le fait que votre expérience n'ait pas répondu à vos attentes. Je suis sincèrement désolé d'apprendre que vous avez trouvé votre chambre excessivement humide, en particulier alors que vous étiez quatre à l'occuper. Je comprends à quel point cela a dû être inconfortable, notamment avec la condensation qui se formait sur les vitres. Le confort de nos clients est une priorité, et je regrette que nous n'ayons pas pu vous offrir un environnement plus agréable durant votre séjour. Soyez assurée que j'ai transmis vos commentaires à notre équipe de maintenance afin qu'elle puisse inspecter la chambre et vérifier le bon fonctionnement de notre système de climatisation et de ventilation. Nous procéderons également à une inspection complète de la chambre afin de déterminer si des travaux supplémentaires sont nécessaires. Nous vous remercions sincèrement d'avoir porté cette situation à notre attention. Vos commentaires nous permettent d'améliorer continuellement la qualité de nos installations et de nos services. Encore une fois, veuillez accepter nos plus sincères excuses pour les désagréments rencontrés. Nous espérons avoir le plaisir de vous accueillir de nouveau et de vous offrir une expérience bien plus agréable. Cordialement, Abraham Mathew Novotel Perth Murray Street

Dear Guest, Thank you for sharing your feedback. We’re pleased to hear you found the hotel well located, comfortable, and meeting your expectations, and we appreciate your kind rating on cleanliness. We’re sorry for the inconvenience caused by the door closing noise. Your comment is noted, and we will review this to improve our guests’ comfort. Thank you again for your feedback and for your loyalty. We hope to welcome you back soon. Sincerely, Sammy Assistant Manager Novotel Perth Murray Street

Cher Etienne B., Nous vous remercions pour votre retour positif concernant votre séjour. Nous sommes ravis que vous ayez trouvé notre emplacement idéal pour explorer Perth. Votre satisfaction est notre priorité et nous espérons vous accueillir de nouveau bientôt. Cordialement, Novotel Perth Murray Street

Dear Guest, Thank you for sharing your feedback following your stay at Novotel Perth Murray Street. We are delighted to hear that you appreciated our central location and found your experience generally positive. We also note your comments regarding the accommodation, cleanliness, and team service, and we will use this feedback to continue improving our guest experience. Your loyalty as a Platinum member is very much appreciated, and we hope to provide an even better stay for you next time. We look forward to welcoming you back to Novotel Perth Murray Street. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Chère Soarilina J., Je vous remercie beaucoup pour vos aimables commentaires. Nous sommes ravis d'apprendre que vous avez passé un excellent séjour parmi nous et que vous avez trouvé notre hôtel bien situé, propre, confortable et soutenu par un service excellent de notre équipe. Il est particulièrement gratifiant de savoir que vous nous considérez comme une "valeur sur laquelle vous pouvez compter" — cela signifie beaucoup pour nous. Nous apprécions également vos commentaires positifs concernant notre offre de petit-déjeuner et nos initiatives de durabilité, y compris l'approvisionnement local et la réduction des plastiques à usage unique. Il est formidable de savoir que ces efforts ont contribué positivement à votre expérience. Merci encore d'avoir pris le temps de partager votre avis. Nous espérons sincèrement avoir le plaisir de vous accueillir à nouveau bientôt pour un autre séjour impeccable. Cordialement, Novotel Perth Murray Street

Cher Bernard G., Nous vous remercions sincèrement pour vos commentaires positifs. Nous sommes ravis d'apprendre que vous avez apprécié votre séjour et que notre emplacement vous a plu. Votre fidélité est très appréciée, et nous espérons vous accueillir à nouveau bientôt. Cordialement, Novotel Perth Murray Street

Dear guest, Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the comfort of your room, our central location, and the friendliness of our staff, especially the gentleman you mentioned at the entrance. However, we sincerely apologize for the inconvenience you experienced during check-out regarding the restaurant charge. Please rest assured that this matter is being investigated thoroughly to understand how the $85 charge appeared on your account. It is certainly not our standard for guests to be left without a resolution, and we understand how this situation caused you discomfort. Your experience is very important to us, and we are committed to rectifying this. Thank you for your patience, and we look forward to welcoming you back to Novotel Perth Murray Street on your next visit to Perth. Warm regards, Sammy Assistant Manager Novotel Perth Murray Street

Dear Thi L. B., Thank you for your positive feedback regarding our location, the cleanliness of the hotel, and the attentiveness of our staff. We hope to welcome you back soon. Kind Regards, Janesh Thiru Assistant Manager Novotel Perth Murray Street

Cher Alain L., Nous vous remercions pour vos commentaires positifs concernant notre emplacement ainsi que le professionnalisme de notre service. Votre satisfaction est notre priorité et nous sommes ravis que votre séjour ait été agréable. Warm Regards, Novotel Perth Murray Street

Dear Yamina B. T., We sincerely thank you for your positive feedback regarding our location. We are delighted to learn that you appreciated the proximity to points of interest. Kind Regards, Janesh Thiru Assistant Manager Novotel Perth Murray Street

Dear Très bon séjour, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Novotel Perth Murray Street

Thank you very much for your positive comments. We are delighted that you enjoyed our location, our architecture, and the comfort of our rooms. We hope to welcome you again soon. Sincerely, Novotel Perth Murray Street

Dear Gerzldine, Thank you for your feedback, and we’re glad to hear you found the hotel’s location convenient. However, we are truly sorry to hear that your experience with our staff and the overall atmosphere didn’t meet your expectations. We strive to provide a welcoming and helpful environment for all of our guests, and we apologize that you didn’t feel this warmth during your stay. Your comments will be shared with our team so we can work on improving the level of service and initiative to ensure future guests feel more valued and well-cared for. Regarding the household and dishes, we will address this with our housekeeping team to make sure everything is cleaned thoroughly and to your satisfaction. Thank you for bringing these points to our attention. We appreciate your feedback and will take steps to enhance our service moving forward. Kind Regards, Janesh Thiru Novotel Perth Murray Street

Dear Jean-Christophe H., We very much appreciate your comments regarding your stay at the Novotel Perth Murray Street. We’re glad you enjoyed our central location and nice room. We appreciate your comments regarding the pool and breakfast, as well as the room noise. We’re happy to hear that, despite these aspects, you had an overall good stay Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Novotel Perth Murray Street

Dear Christelle, Thank you for taking the time to share your feedback. We sincerely apologize for the inconvenience caused by the room setup and amenities during your stay. We understand how important it is to have enough space and proper accommodations for all guests, especially when traveling with family. We regret the confusion regarding the bedding arrangement and the towels. Our team will review the room configurations to ensure that they better meet the needs of guests traveling with three people, and we will ensure that the correct number of towels is provided in the future without needing to be requested. Your feedback is invaluable to us, and we will take immediate steps to address these issues. Best regards, Novotel Perth Murray Street