Mercure Perth On Hay 4 étoiles

Note Avis clients (Note ALL) 3.6/5 1 484 avis

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417 Hay Street, 6000 PERTH, Australie

Description

Les plus de l'hôtel

  • Une situation centrale idéale et les grands sites de Perth à vos pieds

  • Terrasse extérieure animée pour des cocktails et des en-cas au soleil

  • Détails de l'hôtel Mercure dans chaque chambre et dans les espaces publics

  • Restaurant prisé sur place et salles de réunion modulables

  • Kiosques pour un check-in et un check-out

Nos hébergements

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Localisation de l'hôtel

Mercure Perth On Hay

417 Hay Street
6000 PERTH
Australie

GPS:-31.955858, 115.865691

Téléphone
Fax 000000

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Parking
  • Animaux non admis
  • Restaurant
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

HOP & HUDDLE

Les viandes fumées préparées avec des épices et de l'âme sont la signature de Hop & Huddle, un restaurant populaire de l'hôtel Mercure dans le CBD de Perth. Réservez une table pour deux ou savourez des milk-shakes et des smoothies ou des schnitzels.

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  3.6/5  1 484 avis

Note TripAdvisor  2.5/5  42 avis

Not the best accommodation

Note TripAdvisor 3.0/5

Tevita N Avis TripAdvisor

Hi there, I’d like to provide some feedback regarding my recent stay at Mercure perth on Hay The hotel felt outdated and was located off the main area, with rooms below standard. After a full day at a conference, facilities like a gym or pool would have been appreciated. Additionally, the customer service across housekeeping, front desk, and dining was unsatisfactory, with staff unable to assist with basic requests. Very poor ***

Terrible experience

Note TripAdvisor 1.0/5

Passenger64463563898 Avis TripAdvisor

진짜 최악...........ㅎㅎㅎㅎ 10년 넘게 해외여행 다니며 최악의 숙소였습니다. 방 상태나 방음 잘 안되는 건 물론이었구요. 입실할 때, 디파짓 개념으로 카드 요청하며 1불 정도 묶일 거라고 직원에게 안내를 받았습니다. 근데 숙박 중에 갑자기 그 카드로 숙박비가 결제가 되었더라구요? 다음날 리셉션에 가 보니 실수로 지불이 되었고 환불 진행될 거다 라고 매니저한테 안내를 받았습니다. 체크아웃 때, 안내해준 직원한테 환불되는 거 맞냐 한 번 더 물어보고 영수증 hard copy 및 soft copy 둘다 증빙용으로 받았는데요. 바로 사과도 안 하셨어요...제가 왜 이 일이 일어났냐고 몇 번 물어보니 그제서야 사과하시더라구요^;; 또 환불이 안돼서 이메일도 보냈는데 답 없고 제 카드 은행에도 문의를 해 보니 환불 처리가 없다고 했습니다. 그래서 10일이 지난 후에 Mercure CS팀에 전화를 해보니 환불이 누락되어 방금 처리했으니 늦어도 다음주 쯤에는 돈이 지급이 될거라고 하더라구요. 이런 일이 4성급 호텔에서 일어날 수 있는지........ 디파짓도 아니고 직원의 실수로 돈을 잘못 지불해놓고 이렇게 일이 처리가 되는 게 너무 어이가 없었습니다. 현장 직원이 두 번이나 확인했는데 누락되는 일이 있을 수 있는지요? 다른 나라를 가거나 여행 할 때 mercure 라인은 아예 쳐다도 안 볼 거 같습니다.

Great location that sadly the hotel didn’t match up to.

Note TripAdvisor 2.0/5

TheRedun Avis TripAdvisor

Arriving in Perth on a late night flight, it was gone midnight when we checked in. Had to wait what seemed like ages for the night receptionist to come to the door, but was probably only a couple of minutes, but when you’re tired… Managed to make it to breakfast 15 minutes before it finished, we were not met with a good morning or other such friendly greeting but “breakfast finish’s in 15 minutes.” Upon examining the food congealed scrambled eggs, baked bean mush and crispy pastries were among the delicacies on offer. Barely a glass for the depleted fruit juice or a cup for the coffee were to be seen. The following day, we made breakfast 2 hours earlier, but alas, the same congealed eggs and beans were on offer. Along with a not so, but nearly depleted supply of glasses & cups. On one of the days of our stay, we were off on an excursion early so asked for a takeaway breakfast, we were offered a choice and asked what we wanted. We selected a cheese sandwich and egg sandwich, or so we thought. What we actually got was a single sandwich with two fried eggs, clearly prepared the night before! I will add that on the day we departed, the breakfast area was well stocked, eggs not so congealed, beans no so mushy, pastries no so crispy, staff more welcoming. The rooms and corridors looked tired and needed a lick of paint, the doors were thin meaning we could hear the conversation of guests returning/leaving rooms throughout the night. Housekeeping outside the rooms was tardy, with a set of eating utensils left outside a room for over 48 hours and glasses I assumed once contained drinks from the bar, left in the corridor for equal periods of time. 10 minute walk from Elizabeth quay & the train station, 5 minutes from the Royal mint, good location. If and when I return to Perth though, I won’t be staying at the Mercure Perth on Hay street.

We loved it here at Mecure on Hay.

Note TripAdvisor 5.0/5

roberte854 Avis TripAdvisor

The bed was comfortable. The rooms were clean and made up every day. The free breakfast was fantastic. Staff were wonderful. We couldn't fault our stay here. We would definitely stay here again. Perfect location. The Hop and Huddle was great for dinner. Meals were very yummy. We highly recommend this hotel.

Dear Robert, Thank you for your wonderful review! We are thrilled to hear that you had such a fantastic stay with us at Mercure on Hay. It’s great to know you found the bed comfortable, the rooms well-kept, and that you enjoyed our breakfast. We are especially proud to hear our team made a positive impression, and that you had a delightful dining experience at Hop and Huddle. Your recommendation means a lot to us, and we look forward to welcoming you back for another perfect stay! Kind Regards, Stephanie Netto General Manager

Not remotely a 'Mercure' hotel

Note TripAdvisor 2.0/5

Ian_Pratt Avis TripAdvisor

I stayed at the Mercure on Hay for 4 nights as part of a business trip to Perth. I booked this as a Mercure hotel without giving it much thought. I stay in the Mercure brand fairly regularly as a generally affordable option which offers consistent quality. This is not the case at the Mercure on Hay. Front desk was unmanned, which means using (trying to use) a barely functioning self check in. Rooms are dated but OK, while bathrooms look like a visit to grandma's house before you talked her into finally getting that renovation done. Frankly, the bathroom was gross. Noise levels are fairly high, with each banging door and corridor conversation echoing through the place. The helicopter arriving to the hospital across the road sounded like it was in the room with you. It tended to arrive at about 3am. Barista at the coffee shop downstairs randomly overcharged me for my coffees. No idea why that irritated me so much. Honestly, this isn't what you're looking for. There are another 10 or so hotels within a few minute's walk - choose one of those.

Dear Ian, Thank you for taking the time to share your feedback following your stay with us. I’m truly sorry to hear that your experience didn’t meet the standards you’ve come to expect from the Mercure brand, and I appreciate your honest comments. Our Express Check-in Kiosk is designed to provide a quicker, more efficient arrival process for our guests, allowing you to get settled into your room without delay. We understand it may feel different compared to traditional check-ins, but rest assured, we’re always here to assist whenever needed. Regarding the condition of the bathrooms and the overall noise levels, I appreciate you bringing these issues to my attention. We are actively reviewing our facilities, including plans for future renovations, to ensure a more comfortable and modern experience for our guests. I was also disappointed to hear about your experience at Hop & Huddle restaurant, especially the overcharge. Please know that this will be addressed with the team to prevent it from happening again. Your feedback is invaluable in helping us make improvements, and while I regret that we didn’t meet your expectations on this occasion, I hope you might reconsider us in the future. We would love the chance to provide you with a much-improved experience. Kind Regards, Stephanie Netto General Manager

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 773 avis 8.2/10 Site
  • 1 361 avis 4.7/10 Chambre
  • 1 038 avis 7.1/10 Service
  • 15 avis 7.3/10 Internet
  • 643 avis 3.7/10 Propreté
  • 625 avis 5.1/10 Confort
  • 303 avis 2.8/10 Ambiance
  • 302 avis 5.9/10 Petit déjeuner

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