ibis Brussels Centre Châtelain 3.5 stars

Customer review rating (ALL Rating) 4.5/5 789 reviews

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Description

Hotel extras

  • An ALLSAFE NSF certified hotel

  • Modern rooms and studios for business and leisure

  • Trendy bar and restaurant with 24/7 service

  • Easy connection to the heart of the city

  • Just 20 minutes from Brussels International Airport

Our accommodation(s)

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Hotel location

ibis Brussels Centre Châtelain

Chaussee De Vleurgat 191
1050 BRUXELLES
Belgium

GPS:50.821462, 4.36635

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Breakfast
  • Bar
  • 100% Non Smoking Property
Near the property
  • Car park

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  789 reviews

TripAdvisor Rating  4.0/5  46 reviews

Fijn verblijf

Customer review rating 4.0/5

Angela Business - Confirmed reviews ALL

Very nice and attentive staff. Fully contribute to a pleasant stay at the hotel. Clean and comfortable.

Dear Angela, Thank you for your kind feedback on your stay. We are delighted to hear that our attentive staff contributed positively to your experience at ibis Brussels Centre Châtelain, and that you found your stay clean and comfortable. We regret to hear that the room size did not fully meet your expectations for a two-person stay. While our rooms are designed to optimize space and comfort, we understand that preferences vary, and we are always seeking ways to enhance our guest's experience. Additionally, we apologize for any inconvenience caused by the confirmation process. Accuracy in guest communication is something we constantly aim to perfect, and your feedback is instrumental in this effort. Although you did not notice our sustainable development initiatives, we want to assure you that we are committed to environmentally friendly practices, such as using paper straws and changing towels upon guest request to conserve water. We will endeavor to make our eco-friendly efforts more visible to our guests in the future. We truly hope that you will return for yet another memorable experience. All the best, Marion GHYSSELINCKX, General Manager

Well located 10

Customer review rating 5.0/5

Lela G. Business - Confirmed reviews ALL

I recently stayed at the Ibis hotel and had a fantastic experience. The location was excellent, offering easy access to city attractions. The rooms were cozy and comfortable, perfect for a relaxing stay. The breakfast served was delicious, and the professional team made my stay even more enjoyable. I highly recommend the Ibis hotel for a pleasant and convenient stay.

Dear Lela, Thank you for this kind feedback concerning your visit. We are thrilled to hear that our central location greatly contributed to the enjoyment of your stay, providing convenient access to the city's attractions. It is gratifying to know that the comfort of our rooms, featuring our Sweet Bed by ibis, enhanced your visit, allowing you to unwind and feel at home. Our team takes great pride in offering a delectable breakfast selection and is pleased that this was a highlight for you. The dedication of our staff to professional service is something we are very proud of, and we are happy that this made your experience even more enjoyable. Thank you again; we hope to welcome you back soon. Kind regards, Marion GHYSSELINCKX, General Manager

Perfect location

Customer review rating 4.0/5

Xavier Families - Confirmed reviews ALL

Nice & quiet rooms, although small

Dear Xavier, Thank you for taking the time to share your review. We are delighted to hear that you found our location perfect and appreciated the cleanliness and quietness of our rooms. We regret to hear about the challenges you faced with the room size and facilities not meeting your expectations. Our hotel is designed to offer a compact, efficient space with all the essential amenities, and we are sorry if this aspect did not fully satisfy. Regarding the temperature, we have individual climate controls in each room, and we apologize for any inconvenience you experienced. We assure you that this is not indicative of our usual standards. It is disappointing to learn that there was confusion about the availability of connecting rooms, and we understand how this might have caused frustration. Your feedback on the room pricing and the absence of staff at the front desk upon your departure has been noted. We strive to ensure that our pricing reflects the quality and services we provide, and we regret that your experience did not meet these expectations. Please rest assured that our reception is typically attended at all times, and we apologize if you encountered an unusual circumstance. We hope to have the pleasure of seeing you in the near future. Many thanks, Marion GHYSSELINCKX, General Manager

Location is quite good, caring staff, room has all one might need, cleaning was also ok

Customer review rating 4.5/5

Anonymous Solo - Confirmed reviews ALL

When visiting Brussels again, I'd probably sleep there again as the hotel basically met my expectations, and I'm satisfied with my stay there.

Dear Guest, Thank you for providing us with your candid feedback. We are delighted to hear that our prime location, attentive staff, and room amenities contributed to a pleasant experience, and that you found the level of cleanliness to be satisfying. It is always encouraging to learn that guests are considering a return stay, as it is indicative of our commitment to service excellence. We have noted your comments regarding the need for wall maintenance and will certainly look into this matter. It is our endeavor to ensure that all aspects of our hotel meet the high standards we set for ourselves. Furthermore, we acknowledge your suggestion for a richer assortment. While we are proud of our current selection, we are always looking for ways to enhance our offerings to better cater to our guests' tastes. Your satisfaction is our priority, and we are pleased that you were content with your overall experience at our hotel. We look forward to seeing you again in the future. Kind regards, Marion GHYSSELINCKX, General Manager

Cleanliness, facilities and convenient location

Customer review rating 5.0/5

Anita C. Business - Confirmed reviews ALL

A very good stay. Ms. Layla especially and other staff members were very helpful taking the time out to give directions and suggestions for places to visit. We had initially made an error in the booking and that was quickly rectified. I will highly recommend the place.

Dear Anita, Thank you very much for this kind review of your stay. We are delighted to hear that our staff, particularly Leyla, provided exceptional service and were able to assist with directions and suggestions, enhancing your stay in Brussels. Our team is dedicated to making our guests feel welcome and it's gratifying to know we succeeded. We're also pleased that the issue with your booking was resolved promptly, reflecting our commitment to guest satisfaction. Our central location, close to Avenue Louise and numerous attractions, is indeed one of the aspects our guests appreciate the most. Thank you for highlighting it. We look forward to welcoming you back. Best wishes, Marion GHYSSELINCKX, General Manager

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