Novotel Yogyakarta International Airport Kulon Progo 4 stars

Customer review rating (ALL Rating) 4.6/5 235 reviews

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Description

Hotel extras

  • Accor's first midscale hotel in Kulon Progo

  • Spacious ballroom and equipped with videotron for your successful events

  • Stunning view of Menoreh Hill and greenery ricefield from Eight Bar and Food Exchange terrace

  • Within 5 minutes drive to Yogyakarta International Airport and the airport railway station

  • Easy access to Jalan Nasional that is connecting between provinces

Our accommodation(s)

Hotel location

Novotel Yogyakarta International Airport Kulon Progo

Jl Wates Purworejo KM 10 95
55654 YOGYAKARTA
Indonesia

GPS:-7.88664, 110.07273

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange by Novotel offers International and local cuisine, buffet and a la carte are available. Stylish ambience enable you to feel European and Asian influences. Located on the highest level, offers you an exceptional view of Menoreh Hill.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  235 reviews

Customer review rating 2.0/5

Slamet N. Business - Confirmed reviews ALL

The bed its dusty, and the bathroom is dirty, need to have inspection before they serve to the guest

Dear Slamet N., Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta International Airport Kulon Progo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

Customer review rating 4.0/5

Fathiyah H. S. Families - Confirmed reviews ALL

The location is great, they have free shuttle to and from the airport, and the staff is friendly. The restaurant and breakfast needs many improvements on the peak season (at Eid Al-Fitr) and faster check-ins

Customer review rating 5.0/5

Wahyu S. Families - Confirmed reviews ALL

Staff nya mulai di resepsionis, resto, house keeping very nice

Customer review rating 5.0/5

Nuri N. Families - Confirmed reviews ALL

thankyou

Customer review rating 4.5/5

Amrit G. Business - Confirmed reviews ALL

There was nobody helping with luggage at the time of arrival. The guy (security personnel?) was directing/instructing where vehicle needs to move......there was literally no other cars in the driveway....all he did was waive at the driver and did not bother to offer any help to guests with the luggage. Square pillows (with kidney shaped pillow attached) and pillowcases in the room were dirty and stained. Appeared like these were used by prior guests and not changed. Sink in bathroom was clogged. There were lot of long hairs on the bathroom floor. Drinking Water provided in the jug/carafe in room that is taped with a sticker - no one in the right frame of mind who is taking an international flight will risk drinking this. From a hygiene perspective it's too much of a risk to drink and hop on a long flight abroad (how long has the water been in there and how safe is it/free from cross contamination?). Went to have dinner upstairs in the restaurant and when I asked to charge/post to the room - the knee jerk reaction from the Cashier/Host was "You do not have a deposit and thus need to pay". He contacted the Front Desk team member and she mentioned the same verbiage like the cashier in the restaurant!! The reason a guest provides a credit card at the time of check-in is to "establish credit/method of payment" for accommodation + incidental charges and to make it easier for guests to consume or charge for incidentals (various outlets - restaurant, bar, laundry, room service etc. ).....unless the hotel does not want guests to spend in hotel outlets/inside the hotel! Also why is room & tax already charged at the time of check-in instead of only taking an authorization for 'room & tax + incidentals'? Is the hotel afraid of guest leaving without paying?! The process and system are so archaic and lack common sense. Entire billing could be easily settled at the time of departure like it's done all over the world. Went to have quick breakfast following day before leaving for airport. There were two (2) team members sitting on the floor behind the Cashier/Host area and one (1) team member/Host leaning on the table and all talking........the ones sitting on the floor did not bother to get up even when guest arrived and saw them......it felt very weird!! Breakfast buffet for guests who are not from Indonesia is really sad.....there is not much one can eat. For international guests who are taking a flight from Yogyakarta International airport hotel should at least have the basic breakfast offering. There was no guest/s in the restaurant at that time......there was also nobody looking after the buffet or the kitchen/the so-called live station.....wanted to order scrambled eggs but there was no one around. Told the gentleman who was at the Cashier/Host stand, he said he will tell the cook to take the order. For more than 5 plus minutes did not see any cooks around......while the Cashier also disappeared. When the scrambled eggs came after a long wait......it did not look nor tasted like scrambled eggs.....it was full of oil, as if a 7 year old kid made those eggs!! The whole experience was pathetic. Audi at the Front Desk was quick & efficient. He was pro-active and communicated well apologetically that 0700 hours shuttle will be full & occupied by crew members and asked me if I could take the shuttle @ 0730 hours which was fine for me. This experience at the time of departure was the only positive experience I can think of.

Dear Mr. Amrit G., Thank you for taking the time to share such detailed feedback regarding our guest experience. I would like to personally apologize for the issues raised, including the arrival process, luggage assistance, room and bathroom cleanliness, and the restaurant experience, which did not meet the standards we strive to deliver. Your observations are invaluable, and we view them as an important opportunity to improve our service. We also take note of your concerns regarding billing procedures and in-room facilities such as drinking water. These will be carefully reviewed with the team to ensure clearer, safer, and more guest-friendly processes moving forward. On a positive note, we are grateful for your recognition of Audi at the Front Desk. It is encouraging to know he was proactive and communicative, and we will share your acknowledgment with him as motivation for the team. Once again, please accept my sincere apologies for the less-than-ideal experience. I am committed to addressing these points, and we hope to provide a far better experience for our guests in the future. Best Regards, Yopi Restiawan Duty Manager

Other web-users rate our hotel

  • 200 reviews 8.7/10 Location
  • 434 reviews 8.9/10 Room
  • 484 reviews 8.7/10 Service
  • 8 reviews 8.5/10 WiFi
  • 212 reviews 8.4/10 Cleanliness
  • 177 reviews 7.7/10 Breakfast
  • 173 reviews 9.1/10 Amenities
  • 156 reviews 9.1/10 Vibe

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