Novotel Yogyakarta International Airport Kulon Progo 4 stars

Customer review rating (ALL Rating) 4.6/5 247 reviews

Novotel Yogyakarta International Airport Kulon Progo - Image 1
Novotel Yogyakarta International Airport Kulon Progo - Image 2
Novotel Yogyakarta International Airport Kulon Progo - Image 3
Novotel Yogyakarta International Airport Kulon Progo - Image 4

Description

Hotel extras

  • Accor's first midscale hotel in Kulon Progo

  • Spacious ballroom and equipped with videotron for your successful events

  • Stunning view of Menoreh Hill and greenery ricefield from Eight Bar and Food Exchange terrace

  • Within 5 minutes drive to Yogyakarta International Airport and the airport railway station

  • Easy access to Jalan Nasional that is connecting between provinces

Our accommodation(s)

Hotel location

Novotel Yogyakarta International Airport Kulon Progo

Jl Wates Purworejo KM 10 95
55654 YOGYAKARTA
Indonesia

GPS:-7.88664, 110.07273

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms

FOOD EXCHANGE

Food Exchange by Novotel offers International and local cuisine, buffet and a la carte are available. Stylish ambience enable you to feel European and Asian influences. Located on the highest level, offers you an exceptional view of Menoreh Hill.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.6/5  247 reviews

Customer review rating 0.5/5

Kotchanach R. Business - Confirmed reviews ALL

My bed sheet hadn't been changed. There are stains and some people's hair on my bed sheet and pillows. I made a call to the housekeeping and the front 3 times but no one picked up. It was very gross and disappointed experience with Novotel. Also, the food in the restaurant was very disappointed. Nothing looked like in the menu and they took an hour to make them. The quality was very far from 'hotel restaurant'.

Dear Kotchanach R, Thank you for taking the time to share your feedback regarding your recent stay at Novotel Yogyakarta International Airport Kulon Progo. We sincerely apologize for the inconvenience you experienced. We deeply regret the issues you encountered with the cleanliness of your bed sheets and the lack of response from our housekeeping and front desk teams. This is certainly not the standard of service we aim to provide, and we understand how frustrating it must have been for you. Please rest assured that your comments have been shared with our management team for immediate review and improvement. Regarding your experience in our restaurant, we are equally disappointed to hear that the food quality and service did not meet your expectations. We take your comments seriously and will be addressing this with the team to ensure that we improve both our food preparation times and the consistency of the dishes served. We appreciate your patience and understanding, and we hope to have the opportunity to welcome you back to provide the seamless and attentive service you rightfully expect from us. Kind regards, Gunawan Widodo General Manager

Customer review rating 2.0/5

Wahyu T. K. W. Families - Confirmed reviews ALL

regarding airport shuttle service—was disappointing. I contacted the hotel via calls and messages two days in a row before arrival to arrange airport pickup but received no response. When I finally reached the receptionist by phone, I was told there is always a shuttle car on standby at the arrival and departure area. However, upon arrival, there was no clear pickup point, and I couldn’t find the shuttle. I had to call the receptionist again, and only then did they arrange for the driver to pick me up. It was exhausting due to inconsistent information. When I finally met the driver, she said I should have booked the pickup one day before arrival—which I actually did, but never received confirmation. The receptionist also didn’t proactively ask whether I needed airport pickup when I called before arriving. This whole experience could have been much smoother with better internal communication.Overall, the stay was okay—not very memorable, but not a major problem either. The main issue was staff coordination and communication, especially regarding airport pickup and information consistency. With better internal systems and clearer communication, the experience could be significantly improved.

Dear Wahyu T. K. W., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. Thank you for taking the time to share your experience with us, and we sincerely apologize for the inconvenience you encountered during your recent stay. We deeply regret the service lapses you experienced—especially regarding the airport shuttle service and the breakfast offerings. This is certainly not the standard we strive for, and we truly appreciate your patience in addressing these matters directly with our staff on-site. Your feedback is incredibly valuable and will be shared with our teams for evaluation and improvement to ensure this does not happen again. We are reviewing our internal communication and coordination procedures to enhance the guest experience, particularly for services like airport pickup. We hope to have the opportunity to welcome you back and provide the seamless and attentive service you rightfully expect from us. Best Regards, Gunawan Widodo General Manager

Customer review rating 4.0/5

Endah B. P. Families - Confirmed reviews ALL

Suitable for those with activities mostly around Kulon Progo and airport area. Maybe good for transit from and to airport. Room was clean, amenities were adequate. Breakfast was good but I think you should add Yogya menus like gudeg or krecek as options too. Bathroom curtain sometimes gave insecure feeling as it still has spaces through the room. Perhaps the glass divider between shower and room could be more distinct.

Dear Ms.Endah We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We’re glad to hear that you had an overall good experience, and we appreciate your kind words about our food menu We sincerely apologize for the inconvenience regarding our bathroom. Your feedback has been shared with our team for immediate improvement and closer attention to detail. We hope to have the opportunity to welcome you back for an even better stay in the future. Best Regards, Gunawan Widodo General Manager

Customer review rating 5.0/5

Yao H. H. Business - Confirmed reviews ALL

Good Food, great location, but i ask for a morning call at 4:30am, but didnt get a morning call at all. luckly i made to airport on time.

Dear Yao H. H., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We're delighted to hear that you had a positive experience with our helpful staff and that you enjoyed your stay with us. We hope to welcome you back again soon for another great stay at Novotel Yogyakarta International Airport Kulon Progo. Best Regards, Gunawan Widodo General Manager

Customer review rating 4.5/5

Rina H. Families - Confirmed reviews ALL

Happy, nice and comfortable stay

Dear Ms. Rina H. We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We're delighted to hear that you had a positive experience with our helpful staff and that you enjoyed your stay with us. We hope to welcome you back again soon for another great stay at Novotel Yogyakarta International Airport Kulon Progo. Best Regards, Gunawan Widodo General Manager

Other web-users rate our hotel

  • 198 reviews 8.7/10 Location
  • 450 reviews 9.1/10 Room
  • 494 reviews 8.9/10 Service
  • 9 reviews 8.1/10 WiFi
  • 221 reviews 9.1/10 Cleanliness
  • 171 reviews 7.8/10 Breakfast
  • 160 reviews 9.1/10 Vibe
  • 92 reviews 9.2/10 Value

Powered by Trustyou

Our other establishments nearby

All our hotels in Yogyakarta