Novotel Yogyakarta International Airport Kulon Progo 4 stars

Customer review rating (ALL Rating) 4.5/5 198 reviews

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Novotel Yogyakarta International Airport Kulon Progo - Image 1
Novotel Yogyakarta International Airport Kulon Progo - Image 2
Novotel Yogyakarta International Airport Kulon Progo - Image 3
Novotel Yogyakarta International Airport Kulon Progo - Image 4
Jl Wates Purworejo KM 10 95, 55654 YOGYAKARTA, Indonesia

Description

Hotel extras

  • Accor's first midscale hotel in Kulon Progo

  • Spacious ballroom and equipped with videotron for your successful events

  • Stunning view of Menoreh Hill and greenery ricefield from Eight Bar and Food Exchange terrace

  • Within 5 minutes drive to Yogyakarta International Airport and the airport railway station

  • Easy access to Jalan Nasional that is connecting between provinces

Our accommodation(s)

Book this hotel
Room 1
See availabilities

Room

Superior room - 2 single beds

Photo out of - Superior room - 2 single beds

Measuring 26 m², our Superior Room can accommodate up to 2 persons. Facilitated with 2 single beds (100x200 cm per bed), free WIFI, safe deposit box, hairdryer, tea and coffee making facilities, as well as hand and rain shower in the bathroom.

Max. number of persons
3
Area
From 26 m² / 279 sq ft

Bedding

Single bed(s) x2

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
  • 3 pers. max
  • 26 m² / 279 sq ft
  • Bedding 2 x Single bed(s)
See availabilities

Take some time to unwind in our Executive Room, measuring 30m² and equipped with king size bed (180x200 cm). Complimentary minibar, bluetooth speaker and Novotel gift are available in the room to complete your stay.

Max. number of persons
3
Area
From 30 m² / 322 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

This bright 40m² Junior Suite is perfect for your stay, equipped with 1 king size bed and seating area. The extra facilities of bathrobes,bathroom amenities,espresso machine,bluetooth speaker,complimentary minibar, and Novotel gift are also included.

Max. number of persons
3
Area
From 40 m² / 430 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

The 50m² Suite is perfect for your business trips or leisure stays, equipped with 1 king size bed and living room.The extra facilities of bathrobes, espresso machine, bathroom amenities, bluetooth speaker, and complimentary minibar.

Max. number of persons
3
Area
From 50 m² / 538 sq ft

Bedding

King size bed(s) x1

Food And Beverage

Food And Beverage Facilities

  • Coffee/tea making facilities
  • Mini Bar
  • Free in Room Mineral Water

Bathroom

Bathroom Facilities

  • Accessible bathroom
  • Bathroom doors 32 inches wide
  • Hair dryer in bathroom

Media And Technology

Internet Facilities

  • RJ 11 Outlet
  • Wireless internet in your room

Phone Facilities

  • Direct dial telephone

Tv Facilities

  • Dedicated Sports Channel beIN Sports
  • Satellite TV (Bouquet TV Canal+ and Canalsat)
  • Satellite/cable colour TV
  • Web TV

Service And Equipment

Accessibility And Security

  • Audible smoke alarms in rooms
  • Dead bolt in rooms
  • Emergency info in rooms
  • Keycard-operated door locks
  • Safe deposit box in room
  • Security Peephole
  • Smoke alarm in room
  • Sprinkler in room

Comfort Features

  • Turn Down Services

Electric Facilities

  • 220/240 V AC

Room Services

  • Operator wake up call

Temperature Air Control

  • Air Conditioning
  • Air cooling system

Working Area

  • Business Desk
See availabilities

Hotel location

Novotel Yogyakarta International Airport Kulon Progo

Jl Wates Purworejo KM 10 95
55654 YOGYAKARTA
Indonesia

GPS:-7.88664, 110.07273

Telephone
Fax +62 274 7727878

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • YOGYAKARTA INTL APT
  • YIA

Accessibility

Wheelchair accessible hotel

In hotel

Hotel informations

  • 194 rooms
  • 2 rooms for people with reduced mobility
  • 21 connecting rooms
  • 166 non-smoking rooms
  • 11 floors

Languages spoken at the hotel

  • English
  • Indonesian

Reduced mobility Facilities

Laundry / Valet Services

  • Dry cleaning / Ironing

Wi-Fi

  • High Speed internet
  • High Speed WiFi
  • WiFi at the hotel
  • WiFi in the communal areas

Air conditioning

  • Air Conditioning

Concierge

  • Concierge

Porter

  • Porter

Catering

One Restaurant

2 Bars

Breakfast

  • Express
  • Buffet
  • Breakfast à la carte
  • Room service

Business

5 Meeting rooms

Well-being

Pool

  • Outside
  • On site

Fitness center

  • On site
  • On site
  • Indoor parking
  • Public

Private enclosed outdoor parking

Parking information

  • On site
  • Enclosed outdoor parking
  • Private

Outdoor private parking

Parking information

  • On site
  • Outdoor parking
  • Private

Well-lit parking

Parking information

  • On site
  • Indoor parking
  • Private

Public outdoor parking

Parking information

  • On site
  • Outdoor parking
  • Public

Private indoor parking

Parking information

  • On site
  • Indoor parking
  • Private

Bus/coach parking area

Parking information

  • On site
  • Indoor parking
  • Private

FOOD EXCHANGE

Photo out of - FOOD EXCHANGE

Food Exchange by Novotel offers International and local cuisine, buffet and a la carte are available. Stylish ambience enable you to feel European and Asian influences. Located on the highest level, offers you an exceptional view of Menoreh Hill.

Cooking style
International
Capacity
194
Accessibility
Accessible service
55654 Yogyakarta, Indonesia

Other informations

Services

  • Air conditioning
  • Wheelchair access
  • Non Smoking Area
  • Terrace
  • Exceptional View
  • Thematic parties and animation

Payment

  • Cash
  • Credit card

Accommodate food

  • Brunch
  • Children menu
  • Light menu
  • Gluten-free menu
  • Halal menu
  • Kosher menu
  • Salt-free menu
  • Vegetarian menu

Food Exchange by Novotel offers International and local cuisine, buffet and a la carte are available. Stylish ambience enable you to feel European and Asian influences. Located on the highest level, offers you an exceptional view of Menoreh Hill.

GOURMET BAR

Savor a unique gastronomical experience at our bar at the lobby with our creative cocktails, special dishes of the day, epic burgers, addictive tapas and delicious pastries, with Grab and Go concept.

Bask in the refreshing outdoor pool and soak up the warm sunshine

Get fit and stay active in our fitness center. Equipped with modern facilities, it offers a range of exercise options to suit your fitness goals.

Comprehensive selection of facilities to suit your specific wedding needs and make your special event unforgettable.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  198 reviews

Customer review rating 5.0/5

Jing B. T. Solo - Confirmed reviews ALL

Dear Mr. Jing B. T., Thank you very much for choosing Novotel Yogyakarta International Airport Kulon Progo for your first stay and for taking the time to share such a wonderful review. It is truly rewarding to know that your experience exceeded your expectations and that our team was able to create those special “wow” moments during your stay. Providing warm, genuine, and attentive hospitality is something we continuously strive for, and your feedback means a great deal to all of us. On behalf of the entire Novotel Yogyakarta International Airport Kulon Progo family, thank you for your recommendation and, most importantly, for recognizing the people behind your experience. We certainly hope that your next visit will be for more than just one night, so you can take more time to relax, enjoy our facilities, discover the beautiful surroundings of Kulon Progo, and experience even more of what our team has to offer. It was our pleasure having you with us, and my team and I look forward to personally welcoming you back very soon. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Gunawan S. Families - Confirmed reviews ALL

Dear GUNAWAN S., Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta International Airport Kulon Progo. I am sorry that your experience did not meet your expectations related wifi connection, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Jonathan R. Solo - Confirmed reviews ALL

Dear JONATHAN R., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 2.5/5

Riechie W. Business - Confirmed reviews ALL

Dear RIECHIE W., Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta International Airport Kulon Progo. We sincerely apologize for the multiple inconveniences you experienced during your stay. We are particularly concerned to learn that you found an insect on the bedsheet in your first room, which resulted in you having to move to another room. We also regret that the replacement room was not properly prepared, with shower gel missing from the bathroom. This is not the standard of cleanliness and room readiness we expect to provide. Furthermore, we apologize for the poor internet connection and TV signal, which prevented you from enjoying the in-room entertainment facilities. Your feedback has been shared with our Housekeeping, Front Office, and Engineering teams for immediate evaluation. We will reinforce our room inspection procedures and review the internet and TV connectivity to prevent similar issues from recurring. We truly regret that these issues affected your stay. Thank you for bringing them to our attention and giving us the opportunity to improve. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Nelly C. S. Solo - Confirmed reviews ALL

Dear NELLY C. S., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We are delighted to know that, despite the hotel being fully occupied, our team was able to make your stay enjoyable and that you were able to stay in your favorite room. Your kind recognition of our staff's dedication to keeping every guest comfortable and well cared for is truly appreciated and will be shared with the entire team. We also sincerely thank you for sharing your candid thoughts regarding our sustainability initiatives. We understand that you have concerns about the effectiveness and practicality of certain environmental practices adopted within the hospitality industry. Your observations regarding water-saving fixtures, bathroom amenities, cleaning products, and drinking water systems are valuable and provide us with an important guest perspective. At Accor, we are committed to continuously improving our sustainability efforts while maintaining guest comfort, hygiene, and safety. Feedback such as yours helps us evaluate our practices and identify opportunities for improvement, and we will be sure to share your comments with the relevant teams for further review. Thank you once again for your thoughtful feedback and for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Gunawan Widodo General Manager

Dear Mr. Jing B. T., Thank you very much for choosing Novotel Yogyakarta International Airport Kulon Progo for your first stay and for taking the time to share such a wonderful review. It is truly rewarding to know that your experience exceeded your expectations and that our team was able to create those special “wow” moments during your stay. Providing warm, genuine, and attentive hospitality is something we continuously strive for, and your feedback means a great deal to all of us. On behalf of the entire Novotel Yogyakarta International Airport Kulon Progo family, thank you for your recommendation and, most importantly, for recognizing the people behind your experience. We certainly hope that your next visit will be for more than just one night, so you can take more time to relax, enjoy our facilities, discover the beautiful surroundings of Kulon Progo, and experience even more of what our team has to offer. It was our pleasure having you with us, and my team and I look forward to personally welcoming you back very soon. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 4.0/5

Gunawan S. Families - Confirmed reviews ALL

New Hotel and Clean

Dear GUNAWAN S., Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta International Airport Kulon Progo. I am sorry that your experience did not meet your expectations related wifi connection, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Jonathan R. Solo - Confirmed reviews ALL

I really like this hotel as the staff are outstanding and very friendly all the way from check in and in the restaurant. They go out of their way to make your stay special.

Dear JONATHAN R., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 2.5/5

Riechie W. Business - Confirmed reviews ALL

Bad internet, can't watch Tv

Dear RIECHIE W., Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta International Airport Kulon Progo. We sincerely apologize for the multiple inconveniences you experienced during your stay. We are particularly concerned to learn that you found an insect on the bedsheet in your first room, which resulted in you having to move to another room. We also regret that the replacement room was not properly prepared, with shower gel missing from the bathroom. This is not the standard of cleanliness and room readiness we expect to provide. Furthermore, we apologize for the poor internet connection and TV signal, which prevented you from enjoying the in-room entertainment facilities. Your feedback has been shared with our Housekeeping, Front Office, and Engineering teams for immediate evaluation. We will reinforce our room inspection procedures and review the internet and TV connectivity to prevent similar issues from recurring. We truly regret that these issues affected your stay. Thank you for bringing them to our attention and giving us the opportunity to improve. Sincerely, Ulysses Jeffrey General Manager

Customer review rating 5.0/5

Nelly C. S. Solo - Confirmed reviews ALL

In spite of a full house (and still having reserved my favorite room) all staff did their utmost to keep everybody happy, well fed and pleased.. Especially me

Dear NELLY C. S., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We are delighted to know that, despite the hotel being fully occupied, our team was able to make your stay enjoyable and that you were able to stay in your favorite room. Your kind recognition of our staff's dedication to keeping every guest comfortable and well cared for is truly appreciated and will be shared with the entire team. We also sincerely thank you for sharing your candid thoughts regarding our sustainability initiatives. We understand that you have concerns about the effectiveness and practicality of certain environmental practices adopted within the hospitality industry. Your observations regarding water-saving fixtures, bathroom amenities, cleaning products, and drinking water systems are valuable and provide us with an important guest perspective. At Accor, we are committed to continuously improving our sustainability efforts while maintaining guest comfort, hygiene, and safety. Feedback such as yours helps us evaluate our practices and identify opportunities for improvement, and we will be sure to share your comments with the relevant teams for further review. Thank you once again for your thoughtful feedback and for choosing to stay with us. We look forward to welcoming you back for another enjoyable stay in the near future. Sincerely, Gunawan Widodo General Manager

Customer review rating 5.0/5

Spencer T. Families - Confirmed reviews ALL

Booked a junior suite to celebrate my birthday and Mother’s Day. Was pleasantly surprised by the thoughtful setup. Staff were friendly and pleasant. Appreciate the complimentary shuttle to the airport. A pity we only had 1 night in this hotel. Looking forward to returning.

Dear SPENCER T., Thank you very much for choosing to celebrate your birthday and Mother's Day with us at Novotel Yogyakarta International Airport Kulon Progo. We are truly honored to have been part of such meaningful occasions. We are delighted to hear that you enjoyed the Junior Suite and that the special room setup made your celebration even more memorable. Your kind words about our friendly team and our complimentary airport shuttle service mean a great deal to us. Although your stay was only for one night, we are pleased that we could contribute to a memorable experience. We truly look forward to welcoming you back for a longer stay in the near future. Until then, we wish you good health, happiness, and many more wonderful celebrations ahead. Sincerely, Gunawan Widodo General Manager

Customer review rating 4.5/5

Sigit N. Families - Confirmed reviews ALL

Outstanding guest experience. As warm as home even membership status is downgrading. Keep it up Accor group..!

Customer review rating 4.5/5

Rosniyati A. Friends - Confirmed reviews ALL

Front desk was friendly and attentive. So r the porters and driver tat drives the shuttle to the airport!

Dear ROSNIYATI A., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Gunawan Widodo General Manager

Customer review rating 4.5/5

Prasetio K. Business - Confirmed reviews ALL

Located near the airport , lobby was spacious, room and bed comfortable as standard of Novotel Breakfast was ok, need to improve on their egg station ( abit slow and miss some of the order) Over all was good expreince

Customer review rating 1.5/5

Sondang S. Business - Confirmed reviews ALL

1 we complain for the ac and engineers come to fix - nothing improve - they move us to other room still we face the same problem with ac -ln this hot summer day ac only 21.5 C for the coolest - mostly wind only without ac - finally they answer sorry we can not do anything more 2 the drain at the bathroom so dirty - shampoo and soap to runny 3 staff at breakfast area specially at the egg corner don’t how to do and don’t understand the type of eggs to be cooked I don’t think they have been trained 4 the ac at breakfast area so hot 26 C people sweating while having breakfast

Customer review rating 3.0/5

Thi O. N. Business - Confirmed reviews ALL

Toilet is smelling There is no comb, hair dryer, ironing inside the room

Customer review rating 5.0/5

Ram P. G. Solo - Confirmed reviews ALL

I think my stay was pretty good as everything was clean and tidy , food upstairs was good , service was nice and amenities were good.

Customer review rating 2.0/5

Slamet N. Business - Confirmed reviews ALL

The bed its dusty, and the bathroom is dirty, need to have inspection before they serve to the guest

Dear Slamet N., Thank you for taking the time to tell us about your experience at the Novotel Yogyakarta International Airport Kulon Progo. I am sorry that your experience did not meet your expectations, please allow me to express my sincerest apologies. At Novotel, we strive to provide a superior service experience for every customer, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Gunawan Widodo General Manager

Customer review rating 4.0/5

Fathiyah H. S. Families - Confirmed reviews ALL

The location is great, they have free shuttle to and from the airport, and the staff is friendly. The restaurant and breakfast needs many improvements on the peak season (at Eid Al-Fitr) and faster check-ins

Customer review rating 5.0/5

Wahyu S. Families - Confirmed reviews ALL

Staff nya mulai di resepsionis, resto, house keeping very nice

Customer review rating 5.0/5

Nuri N. Families - Confirmed reviews ALL

thankyou

Customer review rating 4.5/5

Amrit G. Business - Confirmed reviews ALL

There was nobody helping with luggage at the time of arrival. The guy (security personnel?) was directing/instructing where vehicle needs to move......there was literally no other cars in the driveway....all he did was waive at the driver and did not bother to offer any help to guests with the luggage. Square pillows (with kidney shaped pillow attached) and pillowcases in the room were dirty and stained. Appeared like these were used by prior guests and not changed. Sink in bathroom was clogged. There were lot of long hairs on the bathroom floor. Drinking Water provided in the jug/carafe in room that is taped with a sticker - no one in the right frame of mind who is taking an international flight will risk drinking this. From a hygiene perspective it's too much of a risk to drink and hop on a long flight abroad (how long has the water been in there and how safe is it/free from cross contamination?). Went to have dinner upstairs in the restaurant and when I asked to charge/post to the room - the knee jerk reaction from the Cashier/Host was "You do not have a deposit and thus need to pay". He contacted the Front Desk team member and she mentioned the same verbiage like the cashier in the restaurant!! The reason a guest provides a credit card at the time of check-in is to "establish credit/method of payment" for accommodation + incidental charges and to make it easier for guests to consume or charge for incidentals (various outlets - restaurant, bar, laundry, room service etc. ).....unless the hotel does not want guests to spend in hotel outlets/inside the hotel! Also why is room & tax already charged at the time of check-in instead of only taking an authorization for 'room & tax + incidentals'? Is the hotel afraid of guest leaving without paying?! The process and system are so archaic and lack common sense. Entire billing could be easily settled at the time of departure like it's done all over the world. Went to have quick breakfast following day before leaving for airport. There were two (2) team members sitting on the floor behind the Cashier/Host area and one (1) team member/Host leaning on the table and all talking........the ones sitting on the floor did not bother to get up even when guest arrived and saw them......it felt very weird!! Breakfast buffet for guests who are not from Indonesia is really sad.....there is not much one can eat. For international guests who are taking a flight from Yogyakarta International airport hotel should at least have the basic breakfast offering. There was no guest/s in the restaurant at that time......there was also nobody looking after the buffet or the kitchen/the so-called live station.....wanted to order scrambled eggs but there was no one around. Told the gentleman who was at the Cashier/Host stand, he said he will tell the cook to take the order. For more than 5 plus minutes did not see any cooks around......while the Cashier also disappeared. When the scrambled eggs came after a long wait......it did not look nor tasted like scrambled eggs.....it was full of oil, as if a 7 year old kid made those eggs!! The whole experience was pathetic. Audi at the Front Desk was quick & efficient. He was pro-active and communicated well apologetically that 0700 hours shuttle will be full & occupied by crew members and asked me if I could take the shuttle @ 0730 hours which was fine for me. This experience at the time of departure was the only positive experience I can think of.

Dear Mr. Amrit G., Thank you for taking the time to share such detailed feedback regarding our guest experience. I would like to personally apologize for the issues raised, including the arrival process, luggage assistance, room and bathroom cleanliness, and the restaurant experience, which did not meet the standards we strive to deliver. Your observations are invaluable, and we view them as an important opportunity to improve our service. We also take note of your concerns regarding billing procedures and in-room facilities such as drinking water. These will be carefully reviewed with the team to ensure clearer, safer, and more guest-friendly processes moving forward. On a positive note, we are grateful for your recognition of Audi at the Front Desk. It is encouraging to know he was proactive and communicative, and we will share your acknowledgment with him as motivation for the team. Once again, please accept my sincere apologies for the less-than-ideal experience. I am committed to addressing these points, and we hope to provide a far better experience for our guests in the future. Best Regards, Yopi Restiawan Duty Manager

Customer review rating 4.5/5

Zahari B. M. Y. Solo - Confirmed reviews ALL

Ok

Dear ZAHARI B. M. Y., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We're delighted to hear that you had a positive experience with our helpful staff and that you enjoyed your stay with us. We hope to welcome you back again soon for another great stay at Novotel Yogyakarta International Airport Kulon Progo. Best Regards, Gunawan Widodo General Manager

Customer review rating 4.0/5

Sharifah S. A. Families - Confirmed reviews ALL

Its located very near the international airport. So it is very good if you have an early flight. They provide free shuttle to the airport as well But there is nothing surrounding the hotel. Yogya town is 1 hr away

Dear Sharifah S. A., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We are pleased to know that you found our location convenient, especially for guests with early flights, and that you were able to enjoy our complimentary airport shuttle service. Thank you as well for sharing your feedback regarding the surrounding area. While the hotel is designed to provide easy access to Yogyakarta International Airport, we understand that the city center is about an hour away. Your comments are valuable for us and for future travelers when planning their stay. We truly appreciate your feedback and hope to welcome you again for another comfortable stay at Novotel Yogyakarta International Airport Kulon Progo. Best Regards, Gunawan Widodo General Manager

Customer review rating 4.5/5

Abram V. M. Business - Confirmed reviews ALL

This is a very serviceable hotel very close to the new Yogjakarta airport. Good restaurant on the top floor. Comfortable rooms and bed. (The pillows are hard as rocks.) The staff is extremely pleasant and accommodating.

Dear Abram V. M., We very much appreciate your comments regarding your stay at the Novotel Yogyakarta International Airport Kulon Progo. We’re delighted to hear that you enjoyed our top-floor restaurant, found your room comfortable, and appreciated the friendly and accommodating service from our team. Your kind words truly mean a lot to us. We sincerely apologize for the inconvenience caused by the hard pillows. Your feedback has been shared with our team to ensure we pay closer attention and make improvements for a more restful experience. We look forward to welcoming you back soon and providing an even more enjoyable stay. Best Regards, Gunawan Widodo General Manager

Other web-users rate our hotel

  • 196 reviews 8.5/10 Location
  • 400 reviews 8.9/10 Room
  • 473 reviews 9/10 Service
  • 10 reviews 8.5/10 WiFi
  • 201 reviews 8.9/10 Cleanliness
  • 155 reviews 7.9/10 Breakfast
  • 139 reviews 9.1/10 Vibe

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