Pullman Singapore Hill Street bintang 5

Dear Benny Saputra, Thank you for taking the time to share your feedback following your recent stay with us. We are delighted to know that you enjoyed our central location, surrounded by many of Singapore’s popular attractions, and especially that you felt the warmth of our hospitality during your time at Pullman Singapore Hill Street. Hearing that sense of warmth from our guests is always a meaningful compliment to our Heartists. We are also pleased that you enjoyed a smooth booking experience and appreciated the variety of choices available through ALL. Thank you as well for your positive ratings for your arrival, departure, Wi-Fi experience, and our sustainability efforts. It is wonderful that you noticed our filtered drinking water system in the guestroom. Providing filtered drinking water directly from a dedicated tap allows our guests convenient access to drinking water while helping us reduce our reliance on single-use plastic bottles—an initiative we are proud to have as part of our sustainability journey. At the same time, we note from your ratings that there are areas where we could have made your stay even better. We truly appreciate your feedback and will continue working towards providing a more consistent and memorable experience across every touchpoint. Thank you once again for choosing Pullman Singapore Hill Street. We hope to have the pleasure of welcoming you back and sharing even more of our Pullman warmth with you on your next visit to Singapore! Warm regards, Mazen Abilmona General Manager

Dear Wilyvia N., Thank you for taking the time to share your wonderful review and for rating your stay so highly. We are truly delighted to know that you had a comfortable and enjoyable experience with us. It is especially heartwarming to hear that our receptionist was helpful in ensuring your comfort throughout your stay. While we regret that we were unable to catch her name, we truly appreciate your kind recognition and we will certainly share your compliments with the Front Office team. We are also pleased to know that you found the booking process easy, enjoyed the cleanliness of the room, and appreciated the complete facilities provided. Your positive feedback motivates us to continue delivering memorable experiences to all our guests. Thank you as well for your continued support as a valued Gold member of ALL. We are honoured by your recommendation and look forward to welcoming you back again for another wonderful stay with us soon. Warm regards, Mazen Abilmona General Manager

Dear Riko T., Thank you for sharing your recent experience with us and for your continued loyalty as a valued Platinum member. We are delighted to know that you appreciated our central location, the comfort of your room and air conditioning, and the warm hospitality extended by our team. At the same time, we are truly sorry to learn of the shortcomings that affected your overall impression of your stay. Please accept our sincere apologies for the disturbance caused by other guests late at night. We recognize how important a restful night’s sleep is, and we have reminded our team to act swiftly in managing such situations to ensure a more peaceful environment for our guests. We also regret the inconvenience you encountered with the broken sink at El Chido rooftop bar and for the absence of napkins in the Executive Lounge and Madison’s breakfast area. Your feedback is greatly appreciated, and we have already shared these points with the relevant departments to ensure timely corrective action. While we strive to embrace sustainable practices throughout the hotel, we fully understand the need to balance this with guest comfort and hygiene, and we will review additional solutions to better address this. Your thoughtful observations will assist us in improving both our facilities and services. It is always our aim to provide every guest—and especially our loyal members such as yourself—with a seamless and enjoyable experience. We truly hope to have the opportunity to welcome you back soon and to provide a stay that exceeds your expectations. Yours sincerely, Mazen Abilmona General Manager

Dear S. Sumardi, Thank you for taking the time to share your experience at Pullman Singapore Hill Street. We are truly sorry to hear that your stay was unpleasant and that you were unable to rest comfortably due to noise disturbances from neighbouring rooms. We fully understand how essential a quiet and restful environment is, and we regret that we fell short in ensuring this during your visit. While we are glad to note your comments on cleanliness and your arrival and departure experiences, we sincerely apologize that the accommodation did not meet your expectations. Please be assured that we are reviewing the soundproofing concerns you raised, and our team will also reinforce measures to better manage noise disruptions. As a valued Silver member, your feedback is important to us, and we truly regret that we did not deliver the comfortable stay you rightfully expected. We hope you might consider giving us another opportunity in the future to restore your confidence in Pullman Singapore Hill Street. Warm regards, Farah Dinah Guest Experience & Quality Manager