Hotel ibis Singapore on Bencoolen bintang 3

Good hotel actually. easy to access, good location Clean room I love the laundry set / (iron/ironing board) provided in the room. Breakfast quite nice and very various kind of food Staff are all helpful

Friendly, helpful staff. Taxis easily accessible at the hotel. Central location, walking distance to fabulous malls. A cash exchange machine in the lobby which was very useful. A 7/11 shop right next door.

I was almost satisfy with my stay, starting form check-in, no more plastic bottle in the room, water provides at L3, nice breakfast. Unfortunately, 15 minutes before 12pm, I encounter the inconvenient incident. Can't open my room three times (going back to receptionist 2 times). Waste my Breath and my time. WHY on earth did your system block my Card before 12pm (check-out) time? What happen, if I am with my 82yrs old mother? And your receptionist didn't even care for any APOLOGY. NOT NICE for Asian type of people who were supposed to be humble.

I am a very regular client of accor hotels around the world and i must admit that i was very disapointed by the service that i received at the Beecolen hotel. A lot of issues to resolve. The housekeeping service was very very slow etc

3 of us with the same membership status checked in together with one of them have special welcome pack and another with 2 bottles of water in glass bottles while I have nothing except the usual 2 bottles of mineral water in plastic bottles. This ain't the first time we are treated differently though we are of the same membership status. Hope equality and fairness can be considered.

Due to a lost passport at the airport, we hadn't book prior therefore caught a taxi to the Ibis... Staff were amazing and we were booked into a room immediately after such a stressful 4 hours at the airport... Thank you to all the wonderful staff... We will stay there again next time.. Regards Evan & Lee Australia

Rooms toilets not clean , sparse toiletries refreshment not refilled . Poor facing - facing a temple Accord Priority check in desk as not attended no courtesy to advise We did not get our choice of stay at Mercure at Stevens Road concierge staff on phone say not available fro free night and free night could only be redeemed at Ibis Bencoolen

The hotel is good for spending few nights only. The room was quite small, the bathroom as well. We booked a STANDARD ROOM WITH QUEEN BED. We did not have much space to move around in the room. However it was very clean and tidy. Service was very good. Location is good as well. Around 8 mins by bus or car to Orchard St. Around 8 mins walk to Bugis shopping mall.

We booked a room with additional benefits. The additional benefits include free minibar + cellphone with unlimited data. The minibar is one coke and one sprite. Cellphone not available + when I told them they said ups we are sorry but can’t do anything about it. I insisted that they at least should have told us at the first day. They said they don’t have it since October now and then I asked them why they even still have an ad in their own elevator and the answer was we can’t remove it because we have no other thing to put in there. After discussing for 10 min they offered us one breakfast (we are a couple) and said that’s all they could do. After half an hour they offered me to give me round about 50€ back (not close to what I paid in addition to the normal room) and I never actually got those 50€ until now. (5 days later) But they charged the full price. Horrible service, poor customer care and very unfriendly personal at the reception. I would definitely not go there again!!!

Excellent location and close to Bugis Junction shopping centres. Easy walking distance and handy to vegetarian restaurants at Fortune Centre and hawker food stalls. Friendly staff, nice clean room and comfortable beds. Short Walking distance to Bencoolen MRT station and travel two MRT stations to conveniently reach China Town shopping centres.

Value for money, good location, room is clean and quite, close to shopping mall and hawker centre, national library too. I will stay in this hotel in my next visit. Online checkin service is good too, save time to queue up.

Some years since my last stay, but the Ibis Bencoolen continues to provide excellent service and value for money from a convenient location. Only a short walk to our favourite Tikka Centre, not too far from Arab Street, and with two MRT stations nearby, it is a perfect budget hotel option if you can cope with the small, but quite manageable, room size. Service from staff was first rate.

Room was very small, but the bed is okay very soft. Bathroom also very small and the shower head is very bad, insufficient water pressure Chose the room only because Accor discount sale, if full price may not choose this room

Fuss free nice hotel, with superb location. Special shout out to housekeeping staff Ms. Amy, for her impeccable eye for details and for me, who spends life out of a suitcase, seeing those origami's made of towel, once you walk into the room, especially made by day. Thanks once again for your hospitality.

all in all met expectations. Check in slow and they did not have the IT systems to know i am an Accor Live member. Room basic functional. Coffee machine without any milk. CHeck out was quicker. Typical they make you write 200 letters as if that rule adds any value. Very French