Mercure Singapore Bugis bintang 4

Catatan tamu Avis (Peringkat ALL) 4.3/5 4.451 ulasan

Jaminan Harga
Terbaik
Mercure Singapore Bugis - Image 1
Mercure Singapore Bugis - Image 2
Mercure Singapore Bugis - Image 3
Mercure Singapore Bugis - Image 4
122 Middle Road, 188973 SINGAPURA, Singapura

Deskripsi

Keistimewaan hotel

  • Terletak di jantung kawasan perbelanjaan, seni, dan budaya Singapura

  • Ballroom dan ruang pertemuan dengan cahaya alami ideal untuk bisnis, sosial, atau pernikahan.

  • Strategis, 5 menit dari stasiun MRT Bugis, Bencoolen, dan Bras Basah

  • Dekat Raffles City Convention Centre, Suntec, Marina Bay Sands, 15 menit jalan kaki ke Orchard

  • WiFi gratis, akses gym 24 jam, Sky Deck, dan kolam renang infinity

Akomodasi kami

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Lokasi hotel

Mercure Singapore Bugis

122 Middle Road
188973 SINGAPURA
Singapura

GPS:1.299523, 103.853104

Telepon
Fax +65 6822 8901

Akses dan Transportasi

Layanan hotel

Check-in dari - Check out sampai

Di properti
  • Kolam renang
  • Parkir
  • Restoran
  • Dapat diakses kursi roda
  • Pusat kebugaran
  • Wi-Fi
  • Air conditioner
  • Sarapan
  • Bar
  • Ruang rapat
  • Properti 100% Bebas Rokok
  • Room service

Ulasan tamu kami

Ulasan tamu kami

Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kami

Cari tahu selengkapnya

Peringkat ALL  4.3/5  4.451 ulasan

Peringkat TripAdvisor  3.8/5  1.803 ulasan

Very Disappointed regarding the Check-in Experience – Mercure Bugis

Catatan Tripadvisor 1.0/5

Jihan M Ulasan TripAdvisor tersertifikasi

Dear Management Team, I am writing to formally express my deep disappointment regarding the very unpleasant experience my family and I had during our check-in at Mercure Hotel Bugis on Christmas Day. We had planned to celebrate Christmas at your hotel as a family, and this was our first time staying at Mercure, especially with our son. Unfortunately, the experience was ruined due to the unprofessional handling of our check-in by your staff member, Mr. Kenny Tay. During check-in, Mr. Kenny Tay insisted on seeing a physical NRIC. As residents of Singapore, we are now using the digital NRIC via Singpass, which is an official government application and widely accepted. Despite explaining this, he refused to acknowledge or consider the digital ID, which was very disappointing and unreasonable. What made the situation worse was his response. Instead of offering a solution or providing assistance—such as allowing us to check in first and requesting the physical ID later—he told us to cancel our booking simply because we did not have the physical card at that moment. This is unacceptable. A hotel staff member should be trained to assist guests, not dismiss them. Furthermore, his attitude lacked sincerity, empathy, and professionalism. There was no proper explanation, no effort to resolve the issue, and no apology. His behavior left a very poor impression of Mercure Hotel and completely ruined what was supposed to be a joyful Christmas celebration with our family. In the end, we were forced to cancel our reservation, and we will not be returning to Mercure Hotel if this is the level of service provided to guests. I sincerely hope that management will take this matter seriously, review your check-in procedures, and provide proper customer service training to your staff so that other guests will not experience the same disappointment. Thank you for your attention to this matter.

Highly recommended and great value for money

Catatan Tripadvisor 5.0/5

Neil F Ulasan TripAdvisor tersertifikasi

Extremely comfortable bed, probably the best shower I have ever taken and very conveniently located. Staff were kind and professional allowing us a very early check in.

Great service from Mr Ryan from the Bar.

Catatan Tripadvisor 5.0/5

Nomad59207949716 Ulasan TripAdvisor tersertifikasi

I brought my friend to have drinks at level one bar. We met Ryan who serve us. He realised that is my friend first time to this hotel and he extended a warm welcome to my friend. Mr Ryan check on us regularly to see if we required any addition service from time to time. My friend is very impress with his excellent service level. My friend did ask me to arrange for another session soon at this same place with some of our former office staff. We will be back soon for more drinks. Thank you Ryan

A great hotel strategically located in the middle of everything any foreigner would need!

Catatan Tripadvisor 5.0/5

ALMIRA D Ulasan TripAdvisor tersertifikasi

The location is very strategic. I loved it there! I hope you could give me a great discount should I come there again with my kids. No other place, hostel, or hotel would I choose, only Mercure Bugis. Best differentiating factor is your Asst. Manager, Royston Christopher Wu. He is the best! He is an expert in his field, knows the pulse of every nationality he speaks with. He deserves a promotion.

Dear 305almirad, Thank you for sharing the wonderful review and your loyalty to Mercure Singapore Bugis. We are delighted to know you and your family receive our warm hospitality, and we truly appreciate your kind words about our Assistant Front Office Manager, Royston. We look forward to welcoming you back for another great stay.

Good service

Catatan Tripadvisor 5.0/5

Bernard T Ulasan TripAdvisor tersertifikasi

Ryan at the bar has provided us a very good experience and services. Top notch service and I definitely will be back again.

Dear X5459MYbernardt, Thank you for sharing your experience, highlighting Ryan whom made your visit exceptional. We look forward to welcoming you back soon.

Dalam Kemitraan dengan TripAdvisor

Pengguna web lain yang memberikan peringkat untuk hotel kami

  • 2.670 ulasan 9.8/10 Lokasi
  • 3.122 ulasan 5.7/10 Kamar
  • 2.348 ulasan 8.3/10 Pelayanan
  • 40 ulasan 9/10 Internet
  • 1.688 ulasan 3.1/10 Kenyamanan
  • 1.023 ulasan 7.7/10 Kebersihan
  • 809 ulasan 6/10 Fasilitas
  • 728 ulasan 6.9/10 Sarapan

Diberdayakan oleh Trustyou

Properti kami yang lain di sekitar

Semua hotel kami di SINGAPURA

Harga awal, untuk 1 malam dan 1 orang di kategori kamar yang harganya mendekati harga tersebut, tidak termasuk layanan tambahan, tidak termasuk sarapan. Harga tersebut sesuai dengan harga publik terendah termasuk semua pajak (Beberapa jenis pajak mungkin dapat dibayar saat check-in di hotel (misalnya pajak kota) sesuai dengan peraturan setempat.) untuk akomodasi yang bersangkutan, yang ditemukan di situs https://all.accor.com/ hari ini, untuk menginap satu malam dalam 20 hari berikutnya. Variabel tergantung pada periode dan ketersediaan. Harga hanya dijamin pada waktu pemesanan. Semua pemesanan (di luar negeri) harus dibayar dalam mata uang negara tempat hotel berada. Jumlah yang dijamin hanya jumlah yang dikonfirmasi pada saat pemesanan dalam mata uang negara tempat hotel berada. Perkiraan konversi ke dalam mata uang Anda mungkin ditunjukkan kepada Anda, tetapi jumlah tersebut tidak mengikat. Pada saat pembayaran, bank Anda mungkin mengenakan biaya bank dan/atau biaya konversi.