Catatan tamu Avis 4.8/5 3.462 ulasan
Hotel yang disetujui ALLSAFE
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Gratis: Daftar sebagai anggota
Saat memesan di hotel ini:
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Re-opened in August 2019 after an extensive, h istorically sensitive restoration
Situated in the heart of the city, just steps from Marina Bay, City Hall, Chinatown and more
All-suite accommodation with 24-hour Raffles B utler service
Nine new restaurants and bars with celebrity c hef concepts
Check-in dari 15h00
Check out sampai 12h00
1 Beach Road
189673 raffles shenzhen
Email kontak :
Check-in dari 15h00
Check out sampai 12h00
Masing-masing suite khas ini terbagi menjadi empat ruangan: ruang tamu dan area makan yang menuju ke kamar tidur, ruang rias, dan kamar mandi dalam. Cahaya alami bersinar melewati jendela beranda. Semua jendela dapat dibuka untuk mengalirkan udara segar ke dalam kamar.
Jumlah ruang pertemuan: 4
Ukuran maksimal: 483 m²
Kapasitas maksimal: 300 orang
Kapasitas perjamuan maksimal: 30 orang
Ulasan tersertifikasi 100% oleh tamu yang menginap bersama kamiCari tahu selengkapnya
Beyond what i've expected
wilometravels 07/04/2021 Ulasan TripAdvisor tersertifikasi
The hotel didn't inspire confidence at first, given the replies before payment. Wrong dates given in emails, slow replies. After payment, it was as though another team took over completely, and replies were speedy. Replies after the stay seem to have slowed down. This was the only inconsistent thing about Raffles, which makes me feel like quality service is only for the people who have paid up for their trip. That being said, I still found my experience with Raffles pleasant. I arrived at Raffles and a photo was taken for us at the grand lobby. I expected to be sold the photo, but it was printed for us and left in the suite's table during the turn down service. The service staff also escorted me and my guests to the suite, which they felt was a personal touch as well. Staff also knew us by names, which was pretty amazing. What made the experience for me was the butler service. I've never seen such a quick response to my requests at other hotels under Accor. I made requests for - Breakfast outside my room (delivered under 30 minutes, they need to setup the entire set menu) - Extra bathrobes (delivered in 10-15 minutes) - Inclusion of my family members on the history tour - Ice Bucket (delivered in 10-15 minutes) - Wine Bucket with Ice (delivered in 10-15 minutes) and there wasn't a time where i ever doubted if they would deliver. I was upgraded to the Personality Suite (booked Palm Court Suite) and really appreciated it. The Personality Suite was in a more secluded area, so it was good for us. The history tour was amazing too ! They helped us to take photos so we did not have to worry about it. Lastly, I wished that it was clearer to Accorplus members on their privileges. Raffles is under Accor, but i was not sure if having Accor status (Gold) made my experience any more rewarding. They do their best for everyone, which is a good thing in itself, but i might be tempted to book over 3rd party sites over Accor, if the privileges are not made clear.
anggastef 07/04/2021 Ulasan TripAdvisor tersertifikasi
Although we made a very last-minute booking, the hotel managed to get the room ready for about an hour. Our butler, Sue Xian was excellent. The staff were very welcoming and efficient housekeeping service. Check-in and check-out process was very smooth. Despite being in the city, our room was quiet. kids love to stay here.
The Best Hotel Ever
AndrewFromAustralia Couples - 23/05/2017 Ulasan TripAdvisor tersertifikasi
This is without doubt the best service I have ever experienced anywhere! I'll be back whenever I'm in Singapore. The hotel is under renovation now but, it makes little difference unless, your Raffles experience is dependant on the Long Bar experience. It's still that Raffles Tradition & Service. An experience like Raffles is Pricy but, the Raffles quality is worth every penny. The Suites are not spectacularly flashy, they are spectacularly classy! Excellent Stay at an exceptional Hotel with incredible staff. Thanks Raffles.
sewingladyCotswolds Couples - 16/04/2017 Ulasan TripAdvisor tersertifikasi
We visited Raffles as the culmination of our ruby wedding celebrations. Every aspect of the care we received was top class, from the huge airy room, the excellent meals we enjoyed to the superb attention each member of staff gave us, always remembering our names and the details of our drinks, food etc. From our first Singapore Sling with Kim , Vanessa at breakfast to the lovely French sommelier and Reuben at dinner, our stay was perfect. Thank you all so much.
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