Mercure Samarinda 4 stars

Bapak Arie R. yang terhormat, Salam Hangat dari Mercure Samarinda Terima kasih atas tanggapan positif yang diberikan terkait kunjungan terbaru Bapak di Mercure Samarinda. Merupakan suatu kebanggaan bagi kami dapat memberikan kenyamanan dan pelayanan yang menyenangkan selama masa menginap. Apresiasi khusus untuk tim kami Ms. Astrid, juga akan kami sampaikan. Kami akan terus berupaya menjaga dan meningkatkan kualitas layanan kami agar setiap kunjungan selalu memberikan pengalaman terbaik. Segenap tim Mercure Samarinda menanti kehadiran Bapak dan Keluarga untuk kembali lagi dengan pengalaman yang lebih menyenangkan. Salam Hangat, Seto Marsono General Manager

Dear Ms. Fitri I., Warmest regards from Mercure Samarinda, Thank you very much for taking the time to share your wonderful feedback regarding your recent stay with us. We are truly delighted to know that you enjoyed your overall experience, from the excellent service provided by our team, the friendliness of our staff, and the cleanliness of our hotel, to the comfort of your room. It is also a pleasure to hear that you appreciated the delicious food options, the comfortable bed, the beautiful room view, and the reliable hot water facilities. Your kind words are greatly appreciated and will be shared with our team as motivation to continue delivering memorable experiences for all our guests. We sincerely thank you for your recommendation and look forward to welcoming you back for another pleasant stay in the future. Kind regards, Seto Marsono General Manager

Dear Ms. Rina S., Warmest regards from Mercure Samarinda, Thank you very much for your continued trust and loyalty in choosing to stay with us, and for taking the time to share your feedback. We are delighted to know that you find our hotel comfortable, enjoy the rooms, and appreciate our location. It is especially rewarding to hear that you have stayed with us five times and feel a sense of home during your visits. We also appreciate your honest comment that your experience has not been flawless. Your feedback is very important to us and will be shared with the team as we continuously strive to improve our services and facilities. We truly value your support and look forward to welcoming you back for many more comfortable stays in the future. Kind regards, Seto Marsono General Manager

Dear Mr. Henry T., Warmest regards from Mercure Samarinda, Thank you very much for sharing your kind feedback regarding your recent stay with us. We are delighted to know that you had a pleasant experience and that you found the room clean, comfortable, and well-maintained. It is also wonderful to hear that our team contributed positively to your stay, and that the check-in and check-out process was smooth and efficient. Your special recognition of Ms. Amel is truly appreciated, and we are pleased to know she delivered outstanding service. We will certainly share your kind words with her and the entire team, including our security colleagues who were also glad to assist you during your stay. Your feedback is highly valued, and it serves as motivation for us to continue delivering excellent service to all our guests. We look forward to welcoming you back for another pleasant stay in the near future. Kind regards, Seto Marsono General Manager

Dear Mr. Erick C., Warmest regards from Mercure Samarinda, Thank you very much for sharing your wonderful review and for choosing to stay with us during your family trip. We are delighted to know that you enjoyed your two-night stay, particularly our friendly and helpful staff, clean and comfortable rooms, delicious breakfast selection, and our convenient location close to the city center. Your comments regarding the television channels have been shared with the relevant team for further review and improvement. We are pleased to inform you that Sky House has resumed operations and reopened on 22 June. We hope to have the opportunity to welcome you there on your next visit to enjoy the stunning city views and dining experience. Whether work or leisure, we do look forward to welcoming you back to Mercure Samarinda in the near future. If we can be of any booking assistance, please do let us know. Kind regards, Seto Marsono General manager