SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.2/5 3,140 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
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SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.2/5  3,140 reviews

Customer review rating 0.5/5

Danah M. A. A. Families - Confirmed reviews ALL

There was an ant infestation in the bed, and the situation was handled poorly in an unexpected manner.

Dear Danah M. A. A., Thank you for your feedback. We sincerely apologize for the inconvenience you experienced during your stay. Your concerns regarding cleanliness are noted, and we will ensure that our team addresses such issues with the utmost care in the future. Goodbye, SLS Dubai Hotel & Residences

Customer review rating 2.0/5

Matthew S. Couples - Confirmed reviews ALL

We stayed at the SLS recently and we expected to have a high service level given the rating and cost of the hotel. We arrived at 1pm and we told our room wasn't available, we were told to wait a while until it'd be ready. We had a spa treatment scheduled for 4pm and expected to get into our rooms prior to that, obviously things happen and sometimes room availability is delayed. We ultimately didn't get into our rooms until after the spa treatment nearly 6pm. We also requested our bags prior to the spa treatment so we could put on our swim suits and enjoy the pool prior to the spa treatment, but that took nearly 25 min and we barely had time before the treatment. I was told to expect a welcome letter from AMEX when I checked in, but they didn't have it available but would give it to me later when we checked in. When we checked in, we were told the letter wasn't available but someone would bring it up to our room. Hours later, I called to find out if someone was going to bring the letter up to me, and I was told someone was on their way and I could even wait outside my room for someone to bring it. Nobody ever brought the welcome letter. The next day I asked the front desk about the welcome letter and they told me actually there was a "system error" and that they couldn't give it to me but they could explain my benefits. I overall was displeased with how long this took, how I was promised the welcome letter multiple times and ultimately it was never given. The hotel itself is very nice, the room was nice, the restaurant was very good and the breakfast was good. But some of the service issues we experienced were troubling and make me think of not staying here in the future if I were to come back to Dubai.

Dear Matthew S., Thank you for taking the time to share your feedback regarding your recent stay at SLS Dubai Hotel & Residences. We sincerely apologize for the inconveniences you experienced during your visit, particularly with regard to room availability and the delays in receiving your bags. We understand that these issues can significantly impact your overall experience, especially when you have scheduled activities such as your spa treatment. We also regret that you did not receive your welcome letter as expected. While we strive to provide all guests with essential information about their benefits, it seems we fell short in this instance due to a system error. Please know that your comments will be taken into consideration as we continuously seek to enhance our service levels. We appreciate your kind words about the hotel and amenities. Your insights are invaluable, and we hope you will reconsider staying with us in the future, as we are committed to delivering a more seamless experience. Goodbye, SLS Dubai Hotel & Residences

Customer review rating 2.5/5

Muhammad A. H. M. H. Couples - Confirmed reviews ALL

AVERAGE

Dear Muhammad A. H. M. H., Thank you for sharing your feedback regarding your recent experience. We regret that our welcome did not meet your expectations compared to your previous stays at other establishments. Your insights are valued as we continuously strive to enhance our guest experiences. Goodbye, SLS Dubai Hotel & Residences

Customer review rating 5.0/5

Edeline P. A. Couples - Confirmed reviews ALL

If your are looking for excellent skyline of Dubai with direct of of the Burj Khalifa, that’s your hotel! Service is excellent, I was shocked of the fact that we were provided new toothbrushes everyday of our stay. It’s super clean and turned down service every evening….the infinity pool with view of the Burj Khalifa was breathtaking…. Would definitely go back there.

Dear Edeline P. A., Thank you for sharing your wonderful experience at SLS Dubai Hotel & Residences. We are delighted to hear that you found our accommodations to be clean and comfortable, and that our service met your expectations. It is gratifying to know that you enjoyed the breathtaking views of the Burj Khalifa and appreciated the thoughtful touches such as the daily provision of new toothbrushes and evening turn-down service. Your kind words motivate our team to continue providing exceptional experiences. We look forward to welcoming you back in the future. Best regards, SLS Dubai Hotel & Residences

Customer review rating 0.5/5

Suliman M. Friends - Confirmed reviews ALL

Disappointed because I used to enjoy my stay at SLS. The service was not as the usual, the room wasn’t clean even the kitchen (cups/spoons), after housekeeping service every thing should be replaced specially the used items like (toothbrush/ sleepers/ Ear sticks) , I had to order them every day. The kitchen sink floated in one day also there was bad smell in the room in the entire stay. Small bugs all over the room. So we decided that this stay will be our last one here since we didn’t enjoyed our stay.

Other web-users rate our hotel

  • 611 reviews 8.3/10 Location
  • 1,707 reviews 7.9/10 Room
  • 2,837 reviews 8.2/10 Service
  • 10 reviews 5.3/10 WiFi
  • 744 reviews 9.3/10 Vibe
  • 526 reviews 5.4/10 Comfort
  • 489 reviews 7/10 Cleanliness
  • 269 reviews 8.4/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.