SLS Dubai Hotel & Residences 5 stars

Customer review rating (ALL Rating) 4.3/5 3,014 reviews

SLS Dubai Hotel & Residences - Image 1
SLS Dubai Hotel & Residences - Image 2
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SLS Dubai Hotel & Residences - Image 4
Marasi Drive, Business Bay, 124862, 124862 DUBAI, United Arab Emirates

Description

Hotel extras

  • Contemporary, sleek interiors, artworks and accents

  • Each rooms and residences feature exquisite design and private balcony

  • Six celebrated culinary brands and lifestyle venues

  • Two rooftop infinity pools, with incomparable views of Dubai skyline

  • A chic day lounge and signature rooftop nightlife venue

Our accommodation(s)

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Hotel location

SLS Dubai Hotel & Residences

Marasi Drive, Business Bay, 124862
124862 DUBAI
United Arab Emirates

GPS:25.18492, 55.29227

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.3/5  3,014 reviews

Good stay but had an issue

Customer review rating 2.5/5

Hamoud A. Business - Confirmed reviews ALL

Laundry service messed up my pants. It was white when I gave it to them and when I received it, the color changed to light blue

Dear Hamoud Ali A., Thank you for sharing your feedback. I sincerely apologize for the issue with your pants and understand how frustrating this must have been. Our team strives to handle laundry with the utmost care, and I regret that we fell short in this instance. Please let me know about your next stay, so I make sure to restore your confidence in our services. Regards, Spencer Wadama General Manager

Very bad experience that I will never repeat it again

Customer review rating 0.5/5

Reem A. Families - Confirmed reviews ALL

I had a very bad experience with SLS hotel that I will never repeat it again, first of all when I reach the hotel to make check in I have been waiting for not less than 30 minutes to finalized it, when I reach to the receptionists I remind her that I have sent early email to the hotel requesting to prepare a simple decoration in the room and provide a complementary small cake since we are coming to celebrate my husband birthday also I have requested to make sure that the room provided should be far away from the construction work since I saw some reviews regarding this concern, the receptionist replied to me that this is subjected to room availability during check in and the day which we checked in the hotel was fully occupied as per her information to us so she has advised us to stick to the booked room for now and on the second day they will be providing us with a nice room I was reminding her that please make a proper arrangement to make it memorable to both of us , when we went down the second day I went back to the receptionist requesting again the room and they replied to me that the room will not be available till 2:00 pm, when we come back they have provide us with the room with no decorations or even small plate of fruits if the cake was expensive to them, I was shocked and I couldn’t talk in front of my husband since it was a surprise and nothing of my plan was made they have destroyed all the plan Also to let you know when we went for breakfast my husband requested for boiled egg and when we went to the buffet to grab some we have notice the the production date was on September and the expired date was on December keeping in consideration we are in November month so this mean it is a short expiration, we have informed the restaurant manager that this is not acceptable for 5 star hotel to keep a product with short expiration period especially it is egg and when my husband open the egg it was really in bad condition and so smelly that he couldn’t eat I got some pictures if you would like me to share it with you, please let me know I have raised all my complain to the restaurant supervisor which noted down all my comments and she told me that she will raise it up for the hotel manager when we are about to do check out , no one even come to apologies for what happened on this stage I have requested to contact the manager since I want to raise up all my complains to him , he came to me and listen to all my complains and provide me with his business card with no more serious actions I am frankly saying I wouldn’t come back to this hotel and I wouldn’t recommend it for any of my friend or relative Also I would like to raise that the housekeeping service is very bad and slow to request for small thing it will take from 10 to 15 min to reach also during my two nights stay they didn’t clean our room even though the first day we left the room at 8:15 and come back around 1:30pm and the do not disturb sign was not pressed, the room left dirty and no one come and clean it I am here writing to sticky requesting a refund for my stay with you since it was a bad experience that will never repeat it again

Dear Reem A., Thank you for taking the time to share your detailed feedback regarding your recent stay with us. I am truly sorry to hear about the multiple inconveniences you faced during your visit, especially as you were celebrating such a special occasion. Your experience does not reflect the high standards of service we strive to provide, and I deeply regret that we fell short in making your stay memorable. Please rest assured that your concerns about the room arrangements, breakfast quality, and housekeeping have been shared with our management team for review and corrective action. I hope you'll give us another chance in the future for the better experience. Warm regards, Spencer Wadama

Excellent stay as always life time customer

Customer review rating 5.0/5

Yasin Couples - Confirmed reviews ALL

as always 10/10

Dear mohammed c., Thank you very much for your kind review. Great to hear that you enjoyed your experience. We look forward to welcoming you back again soon. Best wishes, Spencer Wadama General Manager

Well located and we were well looked after during our stay!

Customer review rating 5.0/5

Sandra Friends - Confirmed reviews ALL

Our stay here was very lovely and we were treated like royalty the whole time! We also had breakfast included with our stay and there was so much to choose from every day! The views from our room, restaurants and rooftop swimming pool were stunning!

Dear Sandra Mohammed H., Thank you very much for your kind review. Great to hear that you enjoyed your experience. We look forward to welcoming you back again soon. Best wishes, Spencer Wadama General Manager

all good

Customer review rating 5.0/5

Jean S. Business - Confirmed reviews ALL

great experience

Dear Jean S., Thank you very much for your kind review. Great to hear that you enjoyed your experience. We look forward to welcoming you back again soon. Best wishes, Spencer Wadama General Manager

Other web-users rate our hotel

  • 555 reviews 8/10 Location
  • 1,529 reviews 7.7/10 Room
  • 1,843 reviews 7.5/10 Service
  • 10 reviews 3.8/10 WiFi
  • 552 reviews 9/10 Vibe
  • 474 reviews 5.2/10 Comfort
  • 390 reviews 6.4/10 Cleanliness
  • 274 reviews 7.8/10 Breakfast

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (Some taxes may be payable on arrival at the hotel (for example, tourist tax), depending on current local regulations.) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.