Mercure Telford Centre Hotel 4 stars

Customer review rating (ALL Rating) 3.9/5 586 reviews

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Mercure Telford Centre Hotel - Image 1
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Mercure Telford Centre Hotel - Image 4
Forge Gate, Telford Centre, TF3 4NA TELFORD, United Kingdom

Description

Hotel extras

  • Town centre location with easy access to M54 motorway

  • Large and versatile meeting space for up to 400 people

  • Pet-friendly

  • Leisure facilities including swimming pool, jacuzzi and gym

  • Contemporary restaurant and bar showing live sports channels and an area with pool tables

Our accommodation(s)

Hotel location

Mercure Telford Centre Hotel

Forge Gate, Telford Centre
TF3 4NA TELFORD
United Kingdom

GPS:52.68128, -2.446585

Telephone
Fax +44 1952 217681

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Iron Masters

Our onsite restaurant prides itself on its choice of quality dishes, many using the finest British ingredients. Tuck into regional favourites using produce from sustainable sources, or choose from various vegetarian, gluten-free and children's options.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  3.9/5  586 reviews

TripAdvisor Rating  4.0/5  350 reviews

Certificate of excellence 2024

Your only staying

TripAdvisor rating 4.0/5

DDBKent TripAdvisor review

Clean quiet hotel. With a good breakfast. Reason I gave 4 not 5 - bar area is hectic, we queued to get a drink then asked for cocktails and was asked if we would mind waiting another 10 minutes whilst they served the people behind us to bring the queue down! Seriously do not offer cocktails if you haven’t staff. They had a function going on - but clearly not enough staff. Dinner took forever! We were refused entry into the pool as we hadn’t booked a slot- again who knew you had to book & why were we not told on booking. They cater for spa days, so didn’t have space for hotel guests!

Nice hotel, great staff. Food is reasonable

TripAdvisor rating 4.0/5

Guide06802579053 Solo travel - TripAdvisor review

Chris and Yuen were very attentive. Food came out quickly, I had a chicken ceaser salad. it was very nice and reasonably priced. …………………….,,,,,….., …………………….,,,,,….., …………………….,,,,,….., …………………….,,,,,….., …………………….,,,,,….., …………………….,,,,,…..,

Great value stay for a reunion

Customer review rating 4.5/5

Steve J. Friends - Confirmed reviews ALL

Room basvery comfortable, decent shower, comfy bed. Breakfast was also very good, good choice and plenty on offer.

We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

Not what you expect from a 4star hotel

TripAdvisor rating 2.0/5

kimcarinaS TripAdvisor review

We were generally disappointed by the hotel. We selected this hotel over other local ones due to the facilities as we celebrated our anniversary. Unfortunately the pool area was quite outdated, we felt quite uncomfortable with the changing room and pool area as it didn’t seem the cleanest. We had one look at the steam room and refused to set foot in there as it looked grubby. The pool offers swimming lessons for kids, but we haven’t seen this mentioned on the website, you are only informed at checkin. as the pool was so small, we decided not to use it as it wouldn’t have been a relaxing experience. Some parts of the hotel seem refurbished but we were disappointed with our room lacking ventilation. After showering, the steam stays in the bathroom. The mold in the bathroom was shocking, but maybe we had false expectations for a 4 star hotel. There was a lot of condensation on our windows due to the issue of having no bathroom fan. We stayed in cheaper premier inn/travelodge hotels and in regards to cleanliness and mold, they had higher standards. Breakfast was ok, but nothing special. The hotel, apart from the mold and pool, was generally ok-ish, but we do regret we didn’t go somewhere else

Dear KimcarinaS, Thank you for taking the time to tell us about your experience at the Mercure Telford Centre Hotel. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kyle Griffiths, General Manager

Smiley Face

TripAdvisor rating 5.0/5

paulwN2982CF TripAdvisor review

Steph the Manager on the front desk has great meet and greet skills. Very helpful and smiley. Well done Mercure, a pay rise I feel.

Dear paulwN2982CF, We very much appreciate your comments regarding your stay at the Mercure Telford Centre Hotel. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Kyle Griffiths, General Manager

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Other web-users rate our hotel

  • 627 reviews 9.3/10 Location
  • 1,379 reviews 6.4/10 Room
  • 1,234 reviews 8.7/10 Service
  • 26 reviews 4.8/10 WiFi
  • 630 reviews 5.7/10 Cleanliness
  • 497 reviews 7.5/10 Breakfast
  • 200 reviews 6/10 Wellness Area
  • 181 reviews 6.2/10 Pool

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Price from: 1 night for 1 person in the room category identified within the same price range, excluding additional services and breakfast. This refers to the lowest public price, including all taxes (VAT and tourist tax included) for the accommodation concerned, found on https://all.accor.com/ site today, for a one-night stay in the next 20 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All bookings (foreign) are payable in the local currency where the hotel is situated. Only the amount confirmed during the booking in the hotels local currency is guaranteed. An estimated conversion in your local currency may be given for reference but is not part of the contract. Your bank may charge you bank fees and/or exchange fees at the time of payment.