Mövenpick Resort Waverly Phu Quoc

There were sooooo many kinds of food at the breakfast buffet and every dish was very amazing! TOT kindly taught us each food that I had never tried. Unfortunately the weather was not nice while I was staying here but I really enjoyed the gym with the full of equipment I normally use. Would definitely like to come back here again

We have been to Vietnam 3 times now, but this was our first visit to Phu Quoc. We were so surprised at how nice the resort was that we extended our stay by 4 days. We have had nothing but fantastic service for the duration of our stay. Linh has looked after us very well also.

Nice and chick property with amazing staff. We just loved this place, it’s somewhat far away from market areas and no convenience stores nearby but you can book a grab to go anywhere. Buffet breakfast was indeed very good and great was they accepted our request for vegetarian dishes. The only issue I found in rooms was that there is no lock for bathroom and was quite a hassle for family with kids. Bell boy KHUONG FO was amazing with full of energy and was very eager to help you. Night manager ANDY was also a great help for information regarding Vinwonders and vinpearl safari shuttle. Amazing pool side with a very nice beach. Everything was just club class. Will surely go again on any given day and will recommend to anyone. Money saving hack : we found all the resorts provide free airport shuttle to and fro. If any one is staying at two or three properties in Phu quoc he should take this advantage and transfer freely to another resort almost free of cost.

- check-in/check-out: relativement long et bruyant (lobby fortement fréquenté a cette periode). nous avions egalement paye pour un late check out qui n'a finalement pas pu etre accorde a notre arrivee a l'hotel. - room cleaning: des oublis reguliers concernant l'entretien des chambres avec du staff qui ne venait parfois qu'en toute fin de journee. - beaucoup trop de monde au petit dejeuner, nous contraignant a faire la queue pendant plusieurs minutes a l'exterieur du restaurant. - le service restauration a ete deplorable (staff non anglophone, beaucoup de commandes oubliees, les enfants servis tardivement, buffets de mauvaise qualite et a des prix totalement injustifies, mauvais suivi clientele pendant les repas). Cependant, nous comprenons aussi la situation post covid et les challenges que peuvent rencontrer les hotels en cette periode de forte affluence (Lunar New year). Neanmoins il conviendrait de reduire le nombre de bookings en cas d'equipes limitees afin de privilegier la satisfaction/experience client. L'hotel en lui-meme est excellent pour des vacances en famille et nous recommenderons l'endroit a notre entourage. Nous retentons certainement l'experience mais plutot en basse saison.

Vraiment rien a dire ! Tout est à la hauteur de ce qui est attendu ! Prestations haute gamme, service impeccable, le personnel est souriant, à l’écoute et très réactif . Buffet du petit déjeuner remarquable … il ne manquerait que des yaourts plus variés … mais là j’exagère ! Hôtel remarquable merci au DG pour son sens du détail … qui fait toute la différence et bravo à toute l’équipe