Premier Residences Phu Quoc Emerald Bay | Géré par Accor 5 étoiles

Note Avis clients (Note ALL) 4.6/5 831 avis

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Premier Residences Phu Quoc Emerald Bay | Géré par Accor - Image 1
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Premier Residences Phu Quoc Emerald Bay | Géré par Accor - Image 4
Khem Beach, An Thoi Town, Phu Quoc, 920000 PHU QUOC, Vietnam

Description

Les plus de l'hôtel

  • Le resort a récemment ouvert ses portes

  • 745 chambres et suites avec différents types de restauration pour répondre à tous vos besoins

  • À 10 min du téléphérique Hon Thom

  • « À 25 min de l'aéroport de Phu Quoc »

  • « Resort au design coloré, contemporain et cosmopolite »

Nos hébergements

Réserver cet hôtel
Chambre 1

Localisation de l'hôtel

Premier Residences Phu Quoc Emerald Bay | Géré par Accor

Khem Beach, An Thoi Town, Phu Quoc
920000 PHU QUOC
Vietnam

GPS:10.035024, 104.027621

Téléphone
Fax +84 297 3927 778

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Navette
  • Restaurant
  • Accessible en fauteuil roulant
  • Centre de remise en forme
  • Wifi
  • Air conditionné
  • Petit-déjeuner
  • Bar
  • Salles de réunion
  • Etablissement entièrement non-fumeurs
  • Service en chambre

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.6/5  831 avis

Note TripAdvisor  4.6/5  950 avis

Certificat d'excellence 2024

Bof

Note TripAdvisor 3.0/5

Molecoach En famille - Avis TripAdvisor

Xin Chào Molecoach, Thank you for sharing your feedback with us. We're sorry to hear that your stay did not meet your expectations. We understand that the size of the resort and the location may not have suited your preferences, and we apologize if the breakfast experience felt crowded or underwhelming. Regarding the condition of the hotel, we deeply regret that you found the equipment aging and not well-maintained. We strive to keep our facilities in the best possible condition and will review your comments to address any areas that may need attention. We also appreciate your feedback about the clientele, and we understand that every guest has different preferences for their stay. We take your comments seriously and will work to improve our offerings and the overall guest experience. Thank you again for your input, and we hope to have the opportunity to provide you with a more satisfying stay in the future. Best regards, Premier Residences team.

Grosse déception

Note TripAdvisor 1.0/5

880mansb Avis TripAdvisor

Xin Chào 880mansb, Thank you for sharing your experience with us, and we sincerely apologize for the frustration and inconvenience you encountered during your stay. We deeply regret that the room you booked did not meet your expectations, and we understand how upsetting it must have been to deal with the situation, especially after a long trip with your children. We are very sorry for the misleading information about the room configuration. We also hope that the receptionist has made an effort to explain this issue to you more clearly and to assist the guest if the conditions allow We truly value your feedback, and we will address the concerns you raised with the team to improve our service and communication. We understand that your stay did not go as planned, and we hope that despite this experience, you will consider giving us another opportunity to provide the quality of service you deserve. Once again, we apologize for the inconveniences and thank you for bringing this to our attention. Best regards, Premier Residences team.

Recommandations pour un divorce rapide

Note TripAdvisor 1.0/5

Elcastellano Escapade entre amis - Avis TripAdvisor

Xin Chào Elcastellano, Thank you for taking the time to share your feedback. We deeply regret that your experience with us did not meet your expectations. We sincerely apologize for the issues you encountered during your stay, particularly regarding breakfast, the quality of communication with our staff, and the unpleasant odor in your room. We acknowledge the concerns you've raised about the breakfast experience, and we will certainly review our operations to improve the quality and organization, especially during peak times. We understand the importance of a peaceful and pleasant breakfast experience, and we are sorry that this was not the case for you. We also apologize for any difficulties you had communicating with our staff, and we will work to improve their language skills and customer service training. Furthermore, we will investigate the odor issue in your room to ensure that our rooms meet the highest standards of comfort and cleanliness. Your feedback is valuable, and we take it seriously as we strive to improve our services. Best regards, Premier Residences team

Bien situé personnel agréable

Note Avis clients 4.0/5

N. T. N. En famille - Avis confirmés ALL

Dear t. n. n., Thank you so much for your kind feedback! We are thrilled to hear that you continue to choose Premier Residences Phu Quoc as your preferred destination when visiting the island. It’s always a pleasure to welcome back our returning guests, and we’re delighted to know that you enjoy the hotel's location, security, and activities. Your satisfaction is our top priority, and we will continue to strive to maintain and improve the experience you’ve come to expect. We look forward to welcoming you again next year and ensuring another enjoyable stay. Warm regards,

Bel emplacement, chambre propre et confortable... formation personnel à revoir..

Note TripAdvisor 4.0/5

Paul T Avis TripAdvisor

Xin Chào Paul T, Thank you for taking the time to share your feedback about your recent stay at Premier Residences Phu Quoc Emerald Bay. We appreciate your loyalty as a Platinum member and value your opinion. Thank you for your positive comments regarding our location, cleanliness, and staff members like Mrs. Thuy Van. We understand your concerns regarding the staff's handling of your Platinum status benefits and the initial room assignment. While we strive to provide the best possible experience for our Platinum members, our breakfast policy does have certain exceptions. For the benefit of complimentary breakfast for all week, it can depend on the availability of lounge at each resort. As our resort does not have a lounge, we are unable to offer the traditional lounge breakfast. To make up for the breakfast benefit, we also offered you alternatives such as private transfer to the airport or to Sunset Town/An Thoi market. We are committed to providing exceptional service to all our guests, especially those with loyalty status. We will review our staff training and policies to ensure that member benefits are fully applied during the stay. Thank you again for your feedback Sincerely, The Premier Residence Team

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 793 avis 8.8/10 Site
  • 1 571 avis 7.9/10 Chambre
  • 1 790 avis 7.9/10 Service
  • 14 avis 9.3/10 Internet
  • 1 142 avis 9.4/10 Plage
  • 1 010 avis 9.4/10 Piscine
  • 981 avis 9/10 Petit déjeuner
  • 668 avis 7.2/10 Propreté

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Prix à partir de, pour 1 nuit pour 1 personne dans la catégorie de chambre visée à proximité du prix, hors prestation annexe, hors petit déjeuner. Il correspond au prix public toutes taxes comprises (Certaines taxes peuvent être à payer à l’arrivée à l’hôtel (par exemple, la taxe de séjour) selon la réglementation locale en vigueur.) le plus bas pour l'hébergement concerné, constaté sur le site https://all.accor.com/ ce jour, pour un séjour d'une nuit dans les 20 prochains jours. Variable selon la période et la disponibilité. Le prix n'est garanti qu'au moment de la réservation. Toute réservation (à l'étranger) est payable dans la devise du pays où se situe l'hôtel. Seul le montant confirmé lors de la réservation dans la devise du pays où se situe l'hôtel est garanti. Une estimation de la conversion dans votre devise peut vous être indiquée, mais elle n'est pas contractuelle. Au moment du paiement, votre banque peut être amenée à vous facturer des frais bancaires et ou des frais de change.