The Emporium Hotel Plovdiv - MGallery Collection 5 stars

Dear Mr. H., Thank you very much for your detailed and wonderful feedback. We are truly delighted to hear that you had such an enjoyable long weekend with us and that our team made such a positive impression on your stay. Your kind words about the attentiveness and dedication of our staff mean a great deal to us. We strongly believe that it is the small gestures that create memorable experiences, so we are especially pleased that our team’s effort to assist with the teabags was appreciated. Your recognition of our bar staff and bell team will certainly be shared with them. It is also fantastic to know that you enjoyed our convenient location for exploring the Old Town, as well as the comfort, cleanliness, and overall atmosphere of the hotel. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi connection speed. Please rest assured that your comments are valuable to us as we continuously work to improve our guests’ experience. Thank you once again for choosing The Emporium Hotel Plovdiv – MGallery Collection. We hope to welcome you and your friends back again very soon. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. I., Thank you very much for your excellent and detailed feedback following your family stay with us. We are truly delighted to hear that you rated all aspects of your experience so highly, from the arrival and check-in to accommodation, cleanliness, breakfast, WiFi, and our team’s service. It is especially rewarding to know that you appreciated our hotel’s sustainability efforts and initiatives, as well as the quality of our food and dining experiences across lunch, dinner, and room service. Your recognition of our team’s efforts means a great deal to us. We are also very pleased that you would recommend both our hotel and the ALL Accor loyalty program. Your kind words are a strong motivation for our entire team. We look forward to welcoming you and your family back again in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. W., Thank you very much for taking the time to share your detailed feedback following your recent business stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to hear that you enjoyed the warm welcome, the friendliness of our team, and the overall cleanliness and management of the hotel. It is especially rewarding to know that our reception team, bellman, and breakfast colleague contributed positively to your experience – your kind recognition will certainly be shared with them. At the same time, we truly appreciate your constructive feedback regarding the WiFi connection speed and aspects of the accommodation. Please rest assured that your comments are very important to us, and we will carefully review these areas to further improve our services. We are also sincerely grateful for your loyalty as a valued Diamond member of ALL – Accor Live Limitless. Thank you once again for your recommendation, and we look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. L., Thank you very much for taking the time to share your feedback following your recent business stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to learn that you had such a positive experience and that you particularly enjoyed our spa area, breakfast selection, and the service provided by our team. It is especially rewarding to know that all aspects of your stay – from arrival to departure – met your expectations. Your kind recommendation and perfect rating truly mean a lot to us and motivate our team to continue delivering memorable experiences for our guests. We sincerely appreciate your loyalty as a member of ALL – Accor Live Limitless and look forward to welcoming you back again on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to learn that you enjoyed your week with us while visiting Plovdiv and that you appreciated the comfort and cleanliness of your accommodation, as well as the smooth arrival experience. It is also wonderful to know that our Housekeeping team contributed positively to your stay — your kind recognition will certainly be shared with them. As a valued ALL – Accor Live Limitless Platinum member, we are especially pleased that you enjoyed your upgrade, welcome drink, and overall loyalty recognition. Providing memorable experiences for our loyal guests is very important to us. We also appreciate your comments regarding value for money and sustainability initiatives. Your feedback is extremely valuable and helps us continue improving the overall guest experience. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager