The Emporium Hotel Plovdiv - MGallery Collection 5 stars

Customer review rating (ALL Rating) 4.8/5 125 reviews

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Description

Hotel extras

  • 5 star luxury hotel in the heart of ancient Plovdiv

  • Unique design- a rebirth of an iconic building

  • Gourmet restaurant- Premio- the culinary hotspot in Plovdiv

  • Bespoke service, a memorable experience to share and remember

  • ALLSAFE by SGS Certified Hotel

Our accommodation(s)

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Room 1

Hotel location

The Emporium Hotel Plovdiv - MGallery Collection

Kapitan Raycho Str 66
4000 PLOVDIV
Bulgaria

GPS:42.142292, 24.758001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.8/5  125 reviews

Customer review rating 5.0/5

Sercan K. Friends - Confirmed reviews ALL

Dear Mr. K., Thank you very much for taking the time to share your wonderful feedback. We are truly honored to read that your stay with us was one of the best experiences you have ever had. Such kind words are the greatest reward for our entire team and motivate us to continue delivering the highest standards of hospitality. It is especially rewarding to know that you appreciated our team's service, the quality of our accommodations, the cleanliness, and our breakfast experience. We are also grateful for your recommendation and your perfect overall rating. Thank you once again for choosing The Emporium Hotel Plovdiv – MGallery Collection. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another exceptional stay. Kind regards, Dimitar Tsolyov Front Office Manager

Customer review rating 5.0/5

Natalia M. Friends - Confirmed reviews ALL

Dear Ms. M., Thank you very much for taking the time to share your wonderful feedback and for giving us such an excellent rating. We are delighted to hear that you had an excellent stay with us and that every aspect of your experience, from the arrival and accommodation to the breakfast, service, and overall comfort, met your expectations. It is especially rewarding to know that you would highly recommend us to your friends and family. Your kind words and continued trust as an ALL – Accor Live Limitless member are truly appreciated. We look forward to welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection for another memorable experience in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Customer review rating 2.0/5

Yoanna P. Business - Confirmed reviews ALL

Dear Ms. P., Thank you for taking the time to share your honest and detailed feedback following your stay with us. We are pleased to hear that you found our team friendly and helpful. Our colleagues always strive to provide warm, attentive service, and we truly appreciate your recognition of their efforts. At the same time, we are sorry that certain aspects of your experience did not fully meet your expectations. Regarding the windows, as part of the Accor family, our hotel follows international safety standards and regulations regarding room window design. For guests who prefer the possibility of enjoying fresh air directly from their room, we have intentionally created a selection of rooms with balconies, providing an additional connection with the outdoors. We understand that having an opening window is an important personal preference for some guests, and we would be happy to assist with selecting the most suitable room category for any future stay. We also appreciate your comments regarding our breakfast experience. We understand that an à la carte concept may sometimes be perceived as more limited due to the structured menu options. However, we would like to assure you that our restaurant team is always available to personalize the experience by adjusting ingredients, removing certain items, or combining dishes from the available selections according to guests’ preferences. One of the main reasons we have chosen this concept is our commitment to freshness and sustainability. By preparing dishes individually upon request, we ensure that guests receive freshly made meals of the highest quality while reducing food waste, rather than having food displayed for extended periods as is often the case with traditional buffet setups. That being said, we value your feedback and understand that we can improve how we communicate these possibilities to our guests. We will continue working with our team to ensure that guests are aware of the flexibility available and can enjoy the breakfast experience to its fullest. Thank you again for your valuable feedback. We truly appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back to The Emporium Hotel Plovdiv – MGallery Collection and provide you with an experience that better reflects the standards we aim to deliver. Kind regards, Dimitar Tsolyov Front Office Manager

Customer review rating 5.0/5

Tobias W. Business - Confirmed reviews ALL

Customer review rating 5.0/5

Mads T. Business - Confirmed reviews ALL

Dear Mr. T., Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that you felt at home during your stay at The Emporium Hotel Plovdiv – MGallery Collection. It is especially rewarding to know that our team made such a strong impression on you and contributed so positively to your overall experience. While we are pleased that you enjoyed the rooms and food, your recognition that it is our staff who made your stay special means the most to us and will be shared with the entire team. We sincerely appreciate your kind words and look forward to welcoming you back again in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Other web-users rate our hotel

  • 67 reviews 9.5/10 Location
  • 125 reviews 8.7/10 Room
  • 203 reviews 9.6/10 Service
  • 93 reviews 9.9/10 Vibe
  • 81 reviews 9.2/10 Breakfast
  • 65 reviews 9.2/10 Food
  • 54 reviews 9.2/10 Amenities
  • 48 reviews 8.5/10 Comfort

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