The Emporium Plovdiv - MGallery Open since June 2022

The Emporium Plovdiv - MGallery Open since June 2022

Customer review rating (ALL Rating) 4.8/5 8 reviews

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Hotel extras

  • 5 star luxury hotel in the heart of ancient Plovdiv

  • Unique design- a rebirth of an iconic building

  • Gourmet restaurant-Torro Premio- the culinary hotspot in Plovdiv

  • Bespoke service, a memorable experience to share and remember

  • ALLSAFE by SGS Certified Hotel

ALLSAFE approved hotel

Hotel location

The Emporium Plovdiv - MGallery Open since June 2022

Kapitan Raycho Str 66
4000 PLOVDIV
Bulgaria

GPS:42.142292, 24.758001

Access and transport

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible hotel
  • Air conditioning
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

Our accommodation(s)

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.8/5  8 reviews

TripAdvisor Rating  4.5/5  6 reviews

Customer review rating 3.5/5

Grégory B. Couples - Confirmed reviews ALL

i am just a bit dissapointed that nothing was done for my birthday since i spent it on the hotel. Other than that the stay was pleasant.

Dear Gregory B., Thank you for taking the time to tell us about your experience at The Emporium Plovdiv - MGallery. I am truly sorry to hear that we missed your birthday; please allow me to express my sincerest apologies. We strive to provide a superior service experience for every customer; therefore, your feedback is very important to us. Please rest assured that your feedback has been shared with all our team and we are taking the appropriate measures to prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to welcome you back and fulfil your expectations during your next stay. Sincerely, Ivan Ivanov /Guest Experience Manager/

Design and lighting

Customer review rating 5.0/5

Skye Solo - Confirmed reviews ALL

The room was so much fun, exploring the different lights to create different moods. Had the best sleeps. Staff extremely helpful and friendly. Central location and great breakfasts

Dear Skye O., We very much appreciate your comments regarding your stay at the The Emporium Plovdiv - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Ivanov /Guest Experience Manager/

Very modern

Customer review rating 4.5/5

M Couples - Confirmed reviews ALL

Luxury hotel, modern and appealing. The Head of the front desk is an real asset for the company. We had a room with a spectacular inner yard terrace.

Dear Mihai C., We very much appreciate your comments regarding your stay at the The Emporium Plovdiv - MGallery . It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Ivan Ivanov /Guest Experience Manager/

Neues Hotel mit Kinderkrankheiten

TripAdvisor rating 4.0/5

Ramses1976 Business - TripAdvisor review

Das Hotel ist neu in guter Lage mit einem guten Restaurant. Die Zimmer sind toll und nagelneu (Upgrade, da Accor Platinum). Nette Bar. Leider klappen Check-in und Check-out noch nicht reibungslos. Generell Probleme mit der Kartenzahlung. Hier muss schnell etwas getan werden! Reklamationsmanagement vorbildlich, sehr netter Kontakt per Mail. Hotel kann ich sehr empfehlen!

Dear Ramses1976, I would like to thank you for taking the time to share with us your feedback of your recent experience. The feedback that you have provided has been humbly reviewed so that we can take any according action in order to enhance our guests' journey through the hotel. It has been our pleasure to have you as our Guest at The Emporium Plovdiv - MGallery! Kind regards, Ivan Ivanov /Guest Experience Manager?

Beautiful and nice, but not practical

TripAdvisor rating 4.0/5

raealand Couples - TripAdvisor review

The Emporium Plovdiv was a beautiful hotel from the moment you arrive. The staff is friendly and welcoming. It's brand new and the rooms are high-tech and luxurious. It was great for a night or two, but not practically designed to stay much longer. The rooms and bathrooms are very dark and it's hard to get ready in the bathroom with little light. There was also very little counter space in the bathrooms. Overall, we had a positive experience but likely wouldn't stay here again if we're staying for longer.

Dear Raeland, Thank you for taking the time to share your experience on Tripadvisor. We are pleased that you enjoyed your stay overall and it is wonderful to read of your kind comments regarding the team at The Emporium Plovdiv - MGallery. Kind regards, Ivan Ivanov /Guest Experience Manager/

In partnership with TripAdvisor

Other web-users rate our hotel

  • 9 reviews 10/10 Location
  • 10 reviews 8.9/10 Room
  • 20 reviews 9.6/10 Service
  • 11 reviews 10/10 Vibe
  • 7 reviews 10/10 Amenities
  • 5 reviews 10/10 Comfort

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