The Emporium Hotel Plovdiv - MGallery Collection 5 stars

Dear Mr. T., Thank you very much for your wonderful feedback and for sharing your experience with us. We are truly delighted to hear that you felt at home during your stay at The Emporium Hotel Plovdiv – MGallery Collection. It is especially rewarding to know that our team made such a strong impression on you and contributed so positively to your overall experience. While we are pleased that you enjoyed the rooms and food, your recognition that it is our staff who made your stay special means the most to us and will be shared with the entire team. We sincerely appreciate your kind words and look forward to welcoming you back again in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. H., Thank you very much for taking the time to share your feedback following your stay with us. We are pleased to hear that your overall experience was satisfactory and that you found our team, accommodation, cleanliness, and service at a good level. Your comments are valuable to us and help us understand where we can further improve. We also appreciate your constructive note regarding the internet connection speed, as well as your feedback on the breakfast selection. Please be assured that your remarks will be shared with the relevant departments for review and improvement. We hope to have the opportunity to welcome you back in the future and provide you with an even better experience. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. G., Thank you very much for your kind and detailed feedback. We are delighted to hear that you enjoyed your stay with us from arrival to departure and that you appreciated our breakfast, spa facilities, and the warm and caring attitude of our team. It is especially rewarding to know that you felt well looked after as an ALL Accor Diamond member, including the late check-out and welcome amenities. Your recognition of our team’s service and hospitality truly means a lot to us. We also appreciate your constructive suggestion regarding Chromecast functionality on the TV. Feedback like yours is very valuable as it helps us improve our guest experience. We hope to have the pleasure of welcoming you back again soon for another excellent stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. H., Thank you very much for your detailed and wonderful feedback. We are truly delighted to hear that you had such an enjoyable long weekend with us and that our team made such a positive impression on your stay. Your kind words about the attentiveness and dedication of our staff mean a great deal to us. We strongly believe that it is the small gestures that create memorable experiences, so we are especially pleased that our team’s effort to assist with the teabags was appreciated. Your recognition of our bar staff and bell team will certainly be shared with them. It is also fantastic to know that you enjoyed our convenient location for exploring the Old Town, as well as the comfort, cleanliness, and overall atmosphere of the hotel. At the same time, we sincerely appreciate your constructive feedback regarding the WiFi connection speed. Please rest assured that your comments are valuable to us as we continuously work to improve our guests’ experience. Thank you once again for choosing The Emporium Hotel Plovdiv – MGallery Collection. We hope to welcome you and your friends back again very soon. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. I., Thank you very much for your excellent and detailed feedback following your family stay with us. We are truly delighted to hear that you rated all aspects of your experience so highly, from the arrival and check-in to accommodation, cleanliness, breakfast, WiFi, and our team’s service. It is especially rewarding to know that you appreciated our hotel’s sustainability efforts and initiatives, as well as the quality of our food and dining experiences across lunch, dinner, and room service. Your recognition of our team’s efforts means a great deal to us. We are also very pleased that you would recommend both our hotel and the ALL Accor loyalty program. Your kind words are a strong motivation for our entire team. We look forward to welcoming you and your family back again in the future. Kind regards, Dimitar Tsolyov Front Office Manager