The Emporium Hotel Plovdiv - MGallery Collection 5 stars

Dear Mr. W., Thank you very much for taking the time to share your detailed feedback following your recent business stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to hear that you enjoyed the warm welcome, the friendliness of our team, and the overall cleanliness and management of the hotel. It is especially rewarding to know that our reception team, bellman, and breakfast colleague contributed positively to your experience – your kind recognition will certainly be shared with them. At the same time, we truly appreciate your constructive feedback regarding the WiFi connection speed and aspects of the accommodation. Please rest assured that your comments are very important to us, and we will carefully review these areas to further improve our services. We are also sincerely grateful for your loyalty as a valued Diamond member of ALL – Accor Live Limitless. Thank you once again for your recommendation, and we look forward to welcoming you back for an even more seamless and enjoyable stay in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. L., Thank you very much for taking the time to share your feedback following your recent business stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to learn that you had such a positive experience and that you particularly enjoyed our spa area, breakfast selection, and the service provided by our team. It is especially rewarding to know that all aspects of your stay – from arrival to departure – met your expectations. Your kind recommendation and perfect rating truly mean a lot to us and motivate our team to continue delivering memorable experiences for our guests. We sincerely appreciate your loyalty as a member of ALL – Accor Live Limitless and look forward to welcoming you back again on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. B., Thank you very much for taking the time to share your feedback following your recent stay at The Emporium Hotel Plovdiv – MGallery Collection. We are delighted to learn that you enjoyed your week with us while visiting Plovdiv and that you appreciated the comfort and cleanliness of your accommodation, as well as the smooth arrival experience. It is also wonderful to know that our Housekeeping team contributed positively to your stay — your kind recognition will certainly be shared with them. As a valued ALL – Accor Live Limitless Platinum member, we are especially pleased that you enjoyed your upgrade, welcome drink, and overall loyalty recognition. Providing memorable experiences for our loyal guests is very important to us. We also appreciate your comments regarding value for money and sustainability initiatives. Your feedback is extremely valuable and helps us continue improving the overall guest experience. Thank you once again for choosing to stay with us. We truly hope to have the pleasure of welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Klaus G. O., Thank you very much for taking the time to share your wonderful feedback following your stay at The Emporium Hotel Plovdiv - MGallery Collection. We are delighted to learn that you enjoyed our quiet location, the brand-new feel of the hotel, and the friendliness of our team. It is especially rewarding to know that you appreciated the proximity to Plovdiv’s Old Town and that you would choose to stay with us again in the future. Your comments regarding Wi-Fi and the loyalty programme are also highly valued, as they help us continue to refine and improve the overall guest experience. It would be a true pleasure to welcome you back on your next visit to Plovdiv. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. G., Thank you for sharing your feedback regarding your stay at The Emporium Hotel Plovdiv - MGallery Collection. We sincerely apologize for the technical issue with the “fireplace” in your room, which disrupted your comfort. Our night-shift colleague did offer a room change, but we understand that you preferred to stay, as your visit was only for one night. The issue has now been fully resolved to ensure it does not happen again. We truly value your feedback and hope to have the opportunity to provide you with a flawless stay on your next visit to Plovdiv. Warm regards, Dimitar Tsolyov Front Office Manager