The Emporium Hotel Plovdiv - MGallery Collection 5 stars

Dear Mr. B., Thank you very much for taking the time to share such a thoughtful, detailed, and genuinely personal review of your stay with us. Your words about our team mean an enormous amount to us. We are particularly happy that, after such a long journey, it was the people you met at The Emporium who ultimately shaped your impression of the hotel. Your recognition for me(Dimitar), Svetlin, Diana, and Vesi (Correct spelling) is truly appreciated, and we will make sure your kind words reach each of them personally. We also appreciate the honesty in the less positive parts of your review. Feedback like yours is extremely useful because it gives us a much clearer picture of the guest experience beyond a score. We will certainly share your comments regarding Torro Grande restaurant, the sushi offering, outdoor dining, and the breakfast experience with our respective teams. We are especially sorry that your dining experience did not reach the standard you expected. Please keep in mind Torro Grande is not part of the hotel, it is the restaurant in closest proximity. Regarding our breakfast and sustainability efforts, we completely understand that our approach may raise questions. The Emporium Hotel Plovdiv is the first MGallery Collection hotel to move from a traditional buffet to an entirely à la carte breakfast concept. This was a conscious decision based not only on the quality and freshness of the food we serve, but also on our efforts to significantly reduce food waste. We are particularly proud that, alongside introducing this concept, we received our Green Key certification, which recognizes our broader environmental practices. Since implementing the à la carte breakfast, we have achieved a reduction of more than 50% in food waste. We certainly do not expect every guest to prefer an à la carte breakfast over a buffet, and we respect your perspective. Nevertheless, we wanted to share the measurable results behind the decision, as sustainability is something we take very seriously and continue to work on every day. I would love to have a chat with you about all of our sustainability practices if you are interested and hopefully prove to you what we are doing is not ''greenwashing''. Your comments about the room are also well understood. As part of the MGallery Collection, we have had the privilege of transforming a historic building in the heart of the city, while preserving its original structure and architectural character. This means that the existing "skeleton" of the building has remained, and our rooms have been thoughtfully designed to make the best possible use of the spaces available to us. At the same time, we fully understand that room layouts and personal space preferences are different for every guest. Should you visit us again, we would be delighted to show you some of our other room categories, where you may find a layout that offers more personal space and better suits your preferences. Most importantly, we are genuinely grateful that despite the points you felt could be improved, you would stay with us again "in a heartbeat." That is perhaps the greatest compliment you could give us. Thank you again for your honesty, your generosity in recognizing our colleagues, and for sharing your experience in such a memorable way. We hope to have the pleasure of welcoming you back to Plovdiv and giving you an even stronger reason to return. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Mr. K., Thank you very much for taking the time to share your wonderful feedback. We are truly honored to read that your stay with us was one of the best experiences you have ever had. Such kind words are the greatest reward for our entire team and motivate us to continue delivering the highest standards of hospitality. It is especially rewarding to know that you appreciated our team's service, the quality of our accommodations, the cleanliness, and our breakfast experience. We are also grateful for your recommendation and your perfect overall rating. Thank you once again for choosing The Emporium Hotel Plovdiv – MGallery Collection. It was a pleasure to have you as our guest, and we sincerely look forward to welcoming you back for another exceptional stay. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Ms. M., Thank you very much for taking the time to share your wonderful feedback and for giving us such an excellent rating. We are delighted to hear that you had an excellent stay with us and that every aspect of your experience, from the arrival and accommodation to the breakfast, service, and overall comfort, met your expectations. It is especially rewarding to know that you would highly recommend us to your friends and family. Your kind words and continued trust as an ALL – Accor Live Limitless member are truly appreciated. We look forward to welcoming you back to The Emporium Hotel Plovdiv – MGallery Collection for another memorable experience in the future. Kind regards, Dimitar Tsolyov Front Office Manager

Dear Ms. P., Thank you for taking the time to share your honest and detailed feedback following your stay with us. We are pleased to hear that you found our team friendly and helpful. Our colleagues always strive to provide warm, attentive service, and we truly appreciate your recognition of their efforts. At the same time, we are sorry that certain aspects of your experience did not fully meet your expectations. Regarding the windows, as part of the Accor family, our hotel follows international safety standards and regulations regarding room window design. For guests who prefer the possibility of enjoying fresh air directly from their room, we have intentionally created a selection of rooms with balconies, providing an additional connection with the outdoors. We understand that having an opening window is an important personal preference for some guests, and we would be happy to assist with selecting the most suitable room category for any future stay. We also appreciate your comments regarding our breakfast experience. We understand that an à la carte concept may sometimes be perceived as more limited due to the structured menu options. However, we would like to assure you that our restaurant team is always available to personalize the experience by adjusting ingredients, removing certain items, or combining dishes from the available selections according to guests’ preferences. One of the main reasons we have chosen this concept is our commitment to freshness and sustainability. By preparing dishes individually upon request, we ensure that guests receive freshly made meals of the highest quality while reducing food waste, rather than having food displayed for extended periods as is often the case with traditional buffet setups. That being said, we value your feedback and understand that we can improve how we communicate these possibilities to our guests. We will continue working with our team to ensure that guests are aware of the flexibility available and can enjoy the breakfast experience to its fullest. Thank you again for your valuable feedback. We truly appreciate your comments as they help us improve, and we hope to have the opportunity to welcome you back to The Emporium Hotel Plovdiv – MGallery Collection and provide you with an experience that better reflects the standards we aim to deliver. Kind regards, Dimitar Tsolyov Front Office Manager