Movenpick Ambassador Hotel Accra 5 stars

Customer review rating (ALL Rating) 4.5/5 1,551 reviews

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Independence Avenue, Ridge, PMB CT 343, PMBCT343 ACCRA, Ghana

Description

Hotel extras

  • Located within the Central Business District

  • Free WiFi

  • 5-star hotel in Accra

  • Largest in the city state-of-the-art meetings facilities

  • Pool, Spa and Fitness Centre

Our accommodation(s)

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Hotel location

Movenpick Ambassador Hotel Accra

Independence Avenue, Ridge, PMB CT 343
PMBCT343 ACCRA
Ghana

GPS:5.554834, -0.202581

Telephone
Fax +233 30 261 1001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • Room service

THE PHOENIX RESTAURANT

The Phoenix Restaurant, our vibrant all-day dining destination serves an enticing array of dishes from across the globe. Guests can indulge in a rich blend of international cuisine, authentic African specialties, and the freshest local seafood.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.5/5  1,551 reviews

Customer review rating 3.0/5

Yan J. Business - Confirmed reviews ALL

Location is good, view of pool is good. However, the room is old and had several problems during my stay. (i) for the first 2 nights out of my 4 night stay, a large area of floor was wet. The hotel sent some one to fix it (he said it was caused by air conditioner issue), but the floor was still wet after he left. I had to sleep in a very humid, presumably unhealthy air for the night and very uncomfortable. I reported the issue again, and the problem was fixed on my third day. (ii) the hotel only has one restaurant with limited food choice and very expensive price. We went to the nearby Kempinski twice to have meals and found they have 3 restaurauts with more menu choices, good quality food and at a much lower price than Movenpick. (iii) when I checked in, I found the bath tub had some spots looked like stains and a hair. The safe box didn't work either. The air conditioner temperature adjustment didn't work. I called the hotel, they came and fixed the safe box, adjusted the temperature to a warmer degree, but not the bath tub. I later realized the bath tub "stain" was like small cuts so not removable, but it looks a bit disgusting. (iv) I checked in the morning around 10 and was asked to pay one extra full day for the room. My colleague then talked to the hotel staff and he agreed that we pay an extra half day rate and that extra half day rate will also cover the late check out (until 6pm) on the day of our departure (since we have a late night flight back to the US.). However, when we checked out, we were told to pay an extra half day for early check in and another extra half day for late check out. The hotel staff insisted on this despite we telling them what we agreed with the hotel when we checked in. The hotel staff insisted that normally Movenpick would charge an extra full day rate for morning check in, which really didn't sound reasonable. Movenpick is a World Bank contracted hotel and we booked it through World Bank travel service. We were not informed that Movenpick would charge extra day for a morning check in. Also most of the hotels we stayed in would give some flexibilities for regular customers such World Bank staff who travels often (I myself stayed in Movenpick more than 10 years ago when I traveled to here). Anyway, not a fully satisfactory experience this time.

Dear Yan J., Thank you for taking the time to share your feedback. While we wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, we can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Isaac Adjei General Manager

Customer review rating 5.0/5

John O. O. Business - Confirmed reviews ALL

Very high customer relations and superb and fantastic restaurant

Dear John O. O., Thank you for your kind words regarding your recent experience at our hotel. We are pleased to know that you found value in your stay and appreciated our customer relations and dining options. Your feedback is greatly valued. Best regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Mia N. G. Families - Confirmed reviews ALL

The staff here are so incredibly friendly. It's my second time and they always go above and beyond in making sure my stay is a good one.

Dear Mia N. G., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff consistently enhances your experience with their friendly service. We look forward to welcoming you back for another wonderful stay. Best regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Arnetta A. M. Business - Confirmed reviews ALL

Stayed at 3 hotels while in Ghana, and this was the absolute best. Service, rooms, location, property, food, and amenities were top tier.

Dear Arnetta A. M., Thank you for taking the time to share your wonderful experience at Movenpick Ambassador Hotel Accra. We are delighted to know that you found our service, rooms, and amenities to be outstanding. Your kind words inspire us to continue providing exceptional hospitality. Kind regards, Isaac Adjei General Manager

Customer review rating 5.0/5

Roshunda W. S. Couples - Confirmed reviews ALL

The staff here was absolutely amazing, including the front desk, porters, and restaurant staff. We would stay here again!

Dear Roshunda W. S., Thank you for your kind words regarding your recent stay. We are delighted to hear that our staff made a positive impact on your experience. Your appreciation will certainly be shared with the team. Best regards, Isaac Adjei General Manager

Other web-users rate our hotel

  • 232 reviews 9.6/10 Location
  • 503 reviews 6.4/10 Room
  • 1,320 reviews 9.2/10 Service
  • 16 reviews 7.3/10 WiFi
  • 235 reviews 5.4/10 Cleanliness
  • 231 reviews 9.4/10 Breakfast
  • 6 reviews 8.6/10 Beach

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