Mövenpick Qassim 5 stars

Customer review rating (ALL Rating) 4.5/5 305 reviews

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Mövenpick Qassim - Image 1
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King Khaled Road, Po box 31001, 51497 BURAYDAH, Saudi Arabia

Description

Hotel extras

  • In the city centre

  • 3 restaurant outlets

  • Health club with kid's room

  • Ballroom for up to 900 guests

Our accommodation(s)

Hotel location

Mövenpick Qassim

King Khaled Road, Po box 31001
51497 BURAYDAH
Saudi Arabia

GPS:26.3581, 43.967981

Telephone
Fax +966 16 325 3134

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • Room service

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  305 reviews

Customer review rating 5.0/5

Mahmoud A. S. Business - Confirmed reviews ALL

I have never enjoyed a hotel stay anywhere in the world as much as I have enjoyed my stay at this distinguished hotel. The warm welcome, represented by the محترم General Manager Mr. Suleiman, along with the reception team—especially Mr. Bassam—was truly exceptional. I would also like to commend everyone responsible for the breakfast buffet for the excellent quality and wonderful variety of food they provide. In addition, the staff in charge of the hotel services and the outstanding sports club deserve sincere appreciation. Wishing all the best to the hotel management and everyone working there.

Dear Mr. Mahmoud A. S., We very much appreciate your comments regarding your stay at the Mövenpick Qassim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Customer review rating 2.0/5

Pandu W. Families - Confirmed reviews ALL

We paid for non-smoking room for our infant and children, but the room has terrible cigarette smell. Booked two rooms. Both has strong smell. Room was changed once, but one room still have a strong cigarette smell. We woke up feeling dizzy.

Dear Mr. Pandu Thank you for sharing your feedback. Please accept our sincerest apologies for the discomfort your family experienced; the well-being of our guests, especially the little ones, is our top priority. We hope to have the opportunity to provide you with a much improved and flawless stay in the future Hotel Management

Customer review rating 4.0/5

Osamah A. Families - Confirmed reviews ALL

Good

Customer review rating 5.0/5

Christopher B. Business - Confirmed reviews ALL

Stayed during a work trip and enjoyed the location and staff

Dear Christopher B., We very much appreciate your comments regarding your stay at the Mövenpick Qassim. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Hotel Management

Customer review rating 2.5/5

Adrian C. Couples - Confirmed reviews ALL

We arrived at the hotel and, despite being well past the check-in time, had to wait approximately 30 minutes for our room to be prepared. Upon finally accessing our room, we were somewhat disappointed by its overall quality. While the bedroom itself was acceptable, the shower was extremely poor. The space was so cramped that maneuvering in and out safely was a challenge—risking scratches from the taps or the inward-opening door. The shower’s size made it nearly impossible to move comfortably, even to adjust one’s head under the water stream. This experience was far below the standard we expected from a hotel of Mövenpick’s reputation.

Dear Guest, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience for our guests. I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely, Hotel Management.

Other web-users rate our hotel

  • 87 reviews 9.3/10 Location
  • 151 reviews 7.9/10 Room
  • 454 reviews 9.6/10 Service
  • 9 reviews 1.9/10 WiFi
  • 79 reviews 9.5/10 Food
  • 79 reviews 9.1/10 Cleanliness
  • 33 reviews 3/10 Value
  • 30 reviews 6.7/10 Breakfast

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