Mövenpick Resort Khao Yai 5 stars

Dear Khun Puwadon, Thank you very much for taking the time to share such a detailed and positive review. We are truly delighted to hear that you had a “Perfect Stay” and that our entire team—from Reservations and F&B to Housekeeping—provided prompt and attentive service throughout your visit. Your kind recognition of our Italian restaurant team and Housekeeping staff is especially appreciated, and we will be sure to share your compliments with them. We’re also very pleased that you enjoyed your overall experience, including your accommodation, cleanliness, check-in and check-out process, Wi-Fi, sustainability efforts, and the recognition received as an ALL Accor Platinum member. At the same time, we appreciate your feedback regarding the breakfast selection and will share this with our culinary team for further review and improvement. Thank you again for your support and for recommending us so highly. We look forward to welcoming you back for another exceptional stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.O., Dear Mr. O., Thank you for sharing your detailed feedback following your recent stay with us. We are delighted to hear that you enjoyed the resort's beautiful grounds, comfortable accommodation, dining experiences, and the warm hospitality of our team. Your kind recognition of Khun Oat, Khun Noon, Rayne, and our Sapori Cucina colleague is greatly appreciated, and we will be sure to share your compliments with them. We also value your constructive feedback regarding the room lighting, bath amenities, and the spa closure. Your comments help us identify opportunities to further enhance our guest experience. Thank you for your loyalty as an ALL Gold member and for your recommendation. We are thrilled to know you are considering a return visit, and we look forward to welcoming you—and your pups—to our pet-friendly villas in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Tienchai, Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, particularly the presence of insects in your room and the disturbance caused during the staff’s attempt to resolve the situation. This is certainly not the level of comfort and cleanliness we aim to provide, and we sincerely apologize for the inconvenience and discomfort caused, especially as it affected your rest. We also regret the inconvenience regarding the welcome set and appreciate your understanding that our team responded promptly once the issue was identified. However, we understand that this still impacted your overall experience. Please be assured that we take your comments very seriously. We will review our pest control procedures and housekeeping inspection processes to prevent such occurrences in the future, as well as ensure better handling of guest requests to minimize disruption. We truly value your feedback as it helps us improve, and we hope we may have the opportunity to welcome you back for a more comfortable and seamless stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Y., Thank you for your wonderful review and for choosing to stay with us. We are truly delighted to hear that your experience exceeded your expectations and that you enjoyed your stay with us. It is especially rewarding to know that you were pleased with our accommodation, cleanliness, service, and overall hospitality. We also appreciate your feedback regarding the breakfast selection, as it helps us identify opportunities to further enhance our guest experience. Thank you once again for your kind recommendation and for your loyalty as A. ALL Gold member. We look forward to welcoming you back for another memorable stay in the near future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. L., Thank you very much for taking the time to share your detailed feedback following your recent family stay with us. We are delighted to know that you were happy and very satisfied overall, and that our team contributed positively to your experience. We sincerely appreciate your kind recognition of our staff, breakfast selection, WiFi service, and our sustainability efforts. Your positive comments are truly encouraging for our team. At the same time, please accept our sincere apologies for the confusion regarding your second booking payment. We understand how the “PAID” status displayed on the Accor ALL App could have caused misunderstanding and inconvenience upon arrival. Thank you for your understanding, and we appreciate your patience while our receptionist assisted you in clarifying the matter. We also regret the cleanliness concerns you encountered in the outdoor dining area and at the breakfast buffet. Please be assured that your feedback has been shared with the relevant departments for immediate attention and improvement, as maintaining the highest standards of hygiene and guest comfort remains our priority. Thank you once again for your valuable feedback and for choosing Mövenpick Resort Khao Yai. We truly value your loyalty as an ALL Accor Gold member and look forward to welcoming you and your family back again for an even more seamless and enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai