Dear Khun Yudthana, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our beautiful scenery and excellent breakfast, and that our hotel complemented your morning running routine and dining preferences. We are also pleased to hear that you found the booking process easy and quick, and that you appreciated the service provided by most of our team members. At the same time, we sincerely apologize for the inconvenience you experienced with the housekeeping service. We understand how disappointing it must have been to return to your room after requesting cleaning and find that the service had not been completed, requiring you to contact Reception. We will share your feedback with our Housekeeping team to help prevent a recurrence. We also appreciate your comments regarding the security team and the difficulty you experienced when entering the hotel by car. Your feedback has been noted and will be shared with the relevant team for further attention. Thank you for your kind recommendation and for your continued support of ALL Accor Live Limitless. We hope to have the pleasure of welcoming you back and providing a smoother and more comfortable experience on your next visit. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Hassan, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced regarding the cleanliness and presence of insects in the rooms. We are pleased that our reception team was able to assist with the room changes and that you appreciated the warm welcome. However, we regret that the response you received from one of our colleagues did not meet our expected standards of professionalism and empathy. Your feedback has been shared with the relevant team for further review and training. Please be assured that your concerns regarding cleanliness and pest control are being taken seriously and will be addressed with the appropriate departments. Thank you again for bringing this to our attention, and we sincerely hope to have the opportunity to restore your confidence in us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Sasinath, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our quiet location, clean accommodation, and friendly service. It is wonderful to know that our team was able to assist with your requests and that you had a pleasant time with us. We are also pleased that you enjoyed our Concierge Service, bar, in-room dining, and the overall experience as an ALL Accor Live Limitless Gold member. Your kind comments are greatly appreciated and will certainly be shared with our team. We also value your feedback on the areas where we can continue to improve, as it helps us enhance our services and provide an even better experience for our guests. Thank you once again for recommending us, and we sincerely look forward to welcoming you and your partner back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Prangthip, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you had an enjoyable stay and were particularly pleased with the friendliness and service of our team. It’s wonderful to know that you also had a smooth arrival, comfortable accommodation, and a positive overall experience with us. Your kind words are greatly appreciated and will certainly be shared with our team. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back again in the future! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Joevic, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the stately atmosphere of our rooms, comfortable beds, and dining options. We also appreciate your positive comments regarding your overall stay and the service provided by our team. We understand your feedback regarding the range of activities available for vacationers, particularly your suggestions about the pools, game center, and opportunities to explore the surrounding area. Thank you for sharing these thoughts with us. We truly appreciate your feedback and your support as an ALL Accor member. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Germain, Thank you very much for your wonderful review and for giving us a perfect overall score! We are delighted to hear that you enjoyed our fantastic surroundings, well-maintained facilities, and the professional service provided by our team. We are also pleased to know that you had a positive experience as an ALL Accor Platinum member. We appreciate your feedback regarding the Wi-Fi connection speed and thank you for sharing this with us. Thank you once again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience at Mövenpick Resort Khao Yai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Mansour, Thank you very much for your wonderful review and for giving us a perfect score! We are absolutely delighted to hear that you had such an amazing experience with us and enjoyed every aspect of your stay, from the room and cleanliness to our service and hospitality. It is especially heartwarming to know that our friendly and helpful team made you feel comfortable and truly welcomed. We sincerely appreciate your special mention of our colleagues from Reception, Security, Restaurant, Farm, and Housekeeping. We will be delighted to share your kind words with the entire team. Thank you for your heartfelt recommendation and for choosing to stay with us. We are thrilled to know that you would happily return, and we look forward to welcoming you back for another memorable stay! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Nattiya, Thank you very much for your outstanding review and for sharing such wonderful and detailed feedback about your stay with us. We are delighted to hear that you enjoyed the peaceful atmosphere, scenic surroundings, and warm hospitality at Mövenpick Resort Khao Yai. It is especially wonderful to know that you had such an exceptional dining experience at Sapori Cucina and enjoyed our Italian cuisine. We are truly grateful for your special mention of Chef Ton, Khun Mod, and the entire team. We will be delighted to share your kind words with them, especially your appreciation of Chef Ton’s perfectly prepared steak and the team’s friendly service and recommendations. We are also pleased to know that you enjoyed your welcome drink and amenity and felt well recognized as an ALL Accor Platinum member. Thank you once again for your generous recommendation and continued support. We look forward to welcoming you and your partner back for another memorable experience at Mövenpick Resort Khao Yai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Donphiphop, Thank you very much for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our service, location, natural surroundings, and relaxing atmosphere. We’re also pleased to know that you would recommend our hotel to others looking for a peaceful retreat in nature. We sincerely apologize for the inconvenience caused by the presence of flies in our restaurants. While our natural surroundings are an important part of the experience we offer, we fully understand that this should not compromise our guests’ comfort, particularly during dining. Your feedback has been shared with our management and restaurant teams, and we will continue to take appropriate measures to improve this matter. We truly appreciate your valuable comments and continued support as an ALL Accor Platinum member. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience on your next stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Anthony, Thank you very much for taking the time to share such a wonderful and detailed review of your recent stay at Movenpick Resort Khaoyai. We are absolutely delighted to know that you had an incredible experience with us and that your anniversary celebration was made even more special by the upgrade to our Two-Bedroom Suite and the welcome amenities prepared for you. It is wonderful to hear that you enjoyed the personalized welcome and check-in experience with Ming. We are also pleased that you and your family enjoyed exploring our European castle-inspired resort and the many facilities and activities available. We are especially happy to hear that your daughter had such a memorable time at our mini zoo. Your special recognition of Ming and Joe is sincerely appreciated. We will certainly share your kind words with both of them, as we know this recognition will be a wonderful encouragement. We are also grateful that you appreciated the personal attention from our General Manager during your departure. It is particularly rewarding to know that you were fully satisfied with the recognition received as an ALL Accor Diamond member, including your room upgrade and welcome amenity. We are delighted that these touches contributed to making your anniversary stay truly memorable. Thank you once again for your generous recommendation and for considering Movenpick Resort Khaoyai a must-stay destination when visiting Khao Yai. We sincerely hope your next visit will be longer, allowing you and your family even more time to enjoy everything our resort has to offer. We look forward to welcoming you and your family back for another exceptional experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Vikrant, Thank you very much for your wonderful feedback. We are delighted to hear that you and your family had such a memorable stay and enjoyed our location, property, and the warm hospitality of our team. It is especially heartwarming to know that our team took the time to entertain your little one and enjoy colouring together, allowing you and your wife to relax and enjoy your dinner. We are very happy that our team could make your family’s experience even more enjoyable. Thank you for recommending us to your friends and family. We truly appreciate your support and look forward to welcoming you and your family back again soon. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Yasinee, Thank you so much for your heartwarming review and for choosing to celebrate your 50th birthday with us at Mövenpick Resort Khao Yai! We are absolutely thrilled to hear that you had an awesome experience and that our team could make your special day truly memorable with the room upgrade, balloon decorations, and birthday cake. It is wonderful to know that our staff made you feel right at home with their warm smiles and hospitality. A special thank you for highlighting Nong Amp at the front desk and Khun Ming the manager we will be sure to pass along your wonderful compliments to them and the rest of the team! At the same time, we appreciate your constructive feedback regarding the Wi-Fi connection speed, as well as your notes on the welcome drink and amenity experience. We will certainly review these areas to ensure everything is polished for your next visit. Thank you once again for your loyalty as an ALL Gold member and for your high recommendation. We cannot wait to welcome you and your family back for another relaxing getaway soon! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Duangruthai, Thank you so much for your glowing review and for taking the time to share your wonderful experience at Mövenpick Resort Khao Yai! We are absolutely thrilled to hear that you and your family had such a fantastic stay with us. It is wonderful to know that you enjoyed the complimentary upgrade to our 3-bedroom room, and that our team's warm hospitality, cleanliness, and comfortable accommodations made your trip extra special. Thank you for your high recommendation and your kind words. We cannot wait to welcome you and your family back for another memorable stay in the future! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Young, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that you and your partner enjoyed a truly relaxing getaway and found our surroundings, design, and photo spots so memorable. It is also fantastic to know that our dining experiences hit the mark and that every member of our team made you feel well cared for throughout your stay. A special thank you for your kind mention of our Front desk manager we will certainly pass along your praise to them! As a valued ALL Diamond member, we are especially glad to hear that your recognition met your expectations and that your welcome amenity exceeded them. Thank you once again for choosing Mövenpick Resort Khao Yai and for your high recommendation. We truly look forward to welcoming you back for another relaxing escape in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mrs.Eng H. C., Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the deeply disappointing experience you and your family had during your stay in the Ozone Suite. We are truly sorry for the significant shortcomings you encountered—from the missing kitchen utensils to the oversight with your requested housekeeping, towel replenishment, and toiletries. It is completely unacceptable that your room was not serviced after you took the time to request it at reception, and we are especially distressed to hear that our team did not handle this situation with the care and apology you deserved. This falls far short of the standards of hospitality we strive to provide. We have shared your feedback directly with our Housekeeping and Front Office management teams to address these lapses immediately and ensure such a breakdown in communication and service does not happen again. We deeply regret that we let you down on this occasion, and we hope you will give us another opportunity in the future to provide you with the seamless and welcoming stay you and your family should have experienced. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Obul, Thank you very much for choosing Movenpick Resort Khaoyai and for sharing such a detailed and heartfelt review. We are truly delighted to know that you and your family had a wonderful stay and were impressed by the warm, professional, and attentive service provided by our team. We are especially grateful for your generous recognition of Ms. Julie. It is wonderful to hear that her warmth, kindness, and genuine care made your stay more memorable. We will certainly share your appreciation with her, as your kind words will mean a great deal to her and the entire team. We also sincerely appreciate your honest feedback regarding the anniversary room decoration. We understand that such a special occasion deserves thoughtful and memorable details, and we apologize that the arrangement did not meet your expectations. Your comments will be shared with the relevant team as we continuously look for ways to enhance our celebration experiences. We also appreciate your suggestion regarding Wi-Fi connection speed and will share this with our team for further improvement. Thank you once again, Mr. Obul, for your kind words and valuable feedback. It was our pleasure to have you and your family with us, and we look forward to welcoming you back to Movenpick Resort Khaoyai for another exceptional stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Suttha, Thank you very much for choosing Movenpick Resort Khaoyai and for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our beautiful surroundings, spacious grounds, and the warm and attentive service provided by our team. It is especially heartwarming to know that our team was able to make your anniversary celebration more special and that you enjoyed the delicious food and excellent service at our Italian restaurant. We will certainly share your kind compliments with the team. It was a pleasure to have you celebrate this special occasion with us, and we truly appreciate your kind words. We look forward to welcoming you back to Movenpick Resort Khaoyai for another memorable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Mikael, Thank you very much for staying with us at Movenpick Resort Khaoyai and for taking the time to share your valuable feedback. We are delighted to know that you had an overall enjoyable experience with us. We sincerely appreciate your suggestions regarding the swimming pool temperature and our breakfast juice selection. We understand how these details can enhance the overall guest experience, and we will share your feedback with the relevant teams for further consideration and improvement. Thank you again for your kind recommendation and for helping us identify areas where we can improve. We hope to have the pleasure of welcoming you and your partner back to Movenpick Resort Khaoyai for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai