Mövenpick Resort Khao Yai 5 stars

Dear Khun Pubeth, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you and your family enjoyed your stay at Mövenpick Khao Yai and that our team was able to make your experience special, particularly by arranging a room with a beautiful view. We truly appreciate your kind recognition of our Front Desk and Security teams. It is wonderful to know that you found them helpful, attentive, and reassuring throughout your stay. We sincerely apologize for the inconvenience regarding the missing shower cap and the bidet sprayer that was not functioning properly. Your feedback has been shared with the relevant teams so that these items can be checked and addressed to ensure a more comfortable experience for our guests. Thank you again for your valuable feedback and kind support. We are grateful for your recommendation and look forward to welcoming you and your family back to Mövenpick Khao Yai for another memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Karnjana, Warm greetings from Mövenpick Resort Khao Yai. My name is Pui, Rooms Division Manager of the resort. I am writing to sincerely thank you for taking the time to share your valuable feedback with us following your recent stay. I tried to reach you by phone earlier today, as I would have appreciated the opportunity to speak with you personally, acknowledge your feedback, and apologize for the aspects of your stay that did not meet your expectations. Unfortunately, I was unable to reach you, so I would like to follow up with you by email instead. Please accept my sincere apologies for the disappointment you experienced during this stay. We truly appreciate your continued support and the fact that you have considered Mövenpick Resort Khao Yai your “second home.” Therefore, we take your comments very seriously, as they help us understand where we need to improve and ensure that we continue to deliver the standards and warm service that you have come to expect from us. I would also like to assure you that we have taken note of your room preferences, particularly regarding the Executive Room setup, and this has been shared with the relevant team for your future stays so that we can better meet your expectations. Your feedback regarding the room condition, amenities, noise, telephone line, breakfast experience, and service response has also been noted and will be followed up with the respective departments. At the same time, I am very pleased to hear that our Reservation, Bellman, and Restaurant teams continued to provide you with good service. I have shared your kind words with them, and they greatly appreciated your recognition. Once again, thank you for your continued loyalty as an ALL Accor Platinum Member and for giving us the opportunity to improve. We sincerely value your continued support and hope that on your next visit, we can provide you with the experience that reminds you why Mövenpick Resort Khao Yai has always felt like your second home. We are very much looking forward to welcoming you back. Should you require any further assistance, please feel free to contact me directly at any time, and I will be more than happy to assist you. Best regards, Pui - Rooms Division Manager 08… ph…

Dear Mr. Ian, Thank you very much for your wonderful feedback and for returning to stay with us once again. We are truly delighted to know that our idyllic location, magnificent grounds, comfortable accommodation, food, and service continue to make your visits so relaxing. It is especially rewarding to hear that you consider us one of the most relaxing places you visit. We sincerely appreciate your kind recognition of our team and are pleased that you enjoyed the welcome amenity and the recognition provided as an ALL Accor Platinum member. We also apologize for the inconvenience with the air-conditioning and Wi-Fi connection. We understand how important both are for a comfortable stay, and your comments have been shared with the relevant teams for further investigation and improvement. Thank you again for your continued loyalty and for taking the time to share your experience. We look forward to welcoming you back for your next relaxing escape. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Ms. Fatima, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed your stay and appreciated our location, cleanliness, Wi-Fi, sustainability efforts, and especially the service provided by our team. We are particularly pleased to hear that our team member at check-in made a positive impression and contributed to your satisfaction. Although you could not recall his name, we will certainly share your kind feedback with our team. We also appreciate your suggestion regarding carpet flooring in the room. Your preference has been noted and will be shared with the relevant team for consideration. Thank you once again for recommending us to your family and friends and for being a valued ALL – Accor Live Limitless member. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai