Dear Mr.Vikrant, Thank you very much for your wonderful feedback. We are delighted to hear that you and your family had such a memorable stay and enjoyed our location, property, and the warm hospitality of our team. It is especially heartwarming to know that our team took the time to entertain your little one and enjoy colouring together, allowing you and your wife to relax and enjoy your dinner. We are very happy that our team could make your family’s experience even more enjoyable. Thank you for recommending us to your friends and family. We truly appreciate your support and look forward to welcoming you and your family back again soon. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Yasinee, Thank you so much for your heartwarming review and for choosing to celebrate your 50th birthday with us at Mövenpick Resort Khao Yai! We are absolutely thrilled to hear that you had an awesome experience and that our team could make your special day truly memorable with the room upgrade, balloon decorations, and birthday cake. It is wonderful to know that our staff made you feel right at home with their warm smiles and hospitality. A special thank you for highlighting Nong Amp at the front desk and Khun Ming the manager we will be sure to pass along your wonderful compliments to them and the rest of the team! At the same time, we appreciate your constructive feedback regarding the Wi-Fi connection speed, as well as your notes on the welcome drink and amenity experience. We will certainly review these areas to ensure everything is polished for your next visit. Thank you once again for your loyalty as an ALL Gold member and for your high recommendation. We cannot wait to welcome you and your family back for another relaxing getaway soon! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Duangruthai, Thank you so much for your glowing review and for taking the time to share your wonderful experience at Mövenpick Resort Khao Yai! We are absolutely thrilled to hear that you and your family had such a fantastic stay with us. It is wonderful to know that you enjoyed the complimentary upgrade to our 3-bedroom room, and that our team's warm hospitality, cleanliness, and comfortable accommodations made your trip extra special. Thank you for your high recommendation and your kind words. We cannot wait to welcome you and your family back for another memorable stay in the future! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Young, Thank you so much for your wonderful review and for taking the time to share your experience with us. We are thrilled to hear that you and your partner enjoyed a truly relaxing getaway and found our surroundings, design, and photo spots so memorable. It is also fantastic to know that our dining experiences hit the mark and that every member of our team made you feel well cared for throughout your stay. A special thank you for your kind mention of our Front desk manager we will certainly pass along your praise to them! As a valued ALL Diamond member, we are especially glad to hear that your recognition met your expectations and that your welcome amenity exceeded them. Thank you once again for choosing Mövenpick Resort Khao Yai and for your high recommendation. We truly look forward to welcoming you back for another relaxing escape in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mrs.Eng H. C., Thank you for taking the time to share your feedback with us. Please accept our sincerest apologies for the deeply disappointing experience you and your family had during your stay in the Ozone Suite. We are truly sorry for the significant shortcomings you encountered—from the missing kitchen utensils to the oversight with your requested housekeeping, towel replenishment, and toiletries. It is completely unacceptable that your room was not serviced after you took the time to request it at reception, and we are especially distressed to hear that our team did not handle this situation with the care and apology you deserved. This falls far short of the standards of hospitality we strive to provide. We have shared your feedback directly with our Housekeeping and Front Office management teams to address these lapses immediately and ensure such a breakdown in communication and service does not happen again. We deeply regret that we let you down on this occasion, and we hope you will give us another opportunity in the future to provide you with the seamless and welcoming stay you and your family should have experienced. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Obul, Thank you very much for choosing Movenpick Resort Khaoyai and for sharing such a detailed and heartfelt review. We are truly delighted to know that you and your family had a wonderful stay and were impressed by the warm, professional, and attentive service provided by our team. We are especially grateful for your generous recognition of Ms. Julie. It is wonderful to hear that her warmth, kindness, and genuine care made your stay more memorable. We will certainly share your appreciation with her, as your kind words will mean a great deal to her and the entire team. We also sincerely appreciate your honest feedback regarding the anniversary room decoration. We understand that such a special occasion deserves thoughtful and memorable details, and we apologize that the arrangement did not meet your expectations. Your comments will be shared with the relevant team as we continuously look for ways to enhance our celebration experiences. We also appreciate your suggestion regarding Wi-Fi connection speed and will share this with our team for further improvement. Thank you once again, Mr. Obul, for your kind words and valuable feedback. It was our pleasure to have you and your family with us, and we look forward to welcoming you back to Movenpick Resort Khaoyai for another exceptional stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Suttha, Thank you very much for choosing Movenpick Resort Khaoyai and for sharing your wonderful feedback with us. We are delighted to hear that you enjoyed our beautiful surroundings, spacious grounds, and the warm and attentive service provided by our team. It is especially heartwarming to know that our team was able to make your anniversary celebration more special and that you enjoyed the delicious food and excellent service at our Italian restaurant. We will certainly share your kind compliments with the team. It was a pleasure to have you celebrate this special occasion with us, and we truly appreciate your kind words. We look forward to welcoming you back to Movenpick Resort Khaoyai for another memorable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Mikael, Thank you very much for staying with us at Movenpick Resort Khaoyai and for taking the time to share your valuable feedback. We are delighted to know that you had an overall enjoyable experience with us. We sincerely appreciate your suggestions regarding the swimming pool temperature and our breakfast juice selection. We understand how these details can enhance the overall guest experience, and we will share your feedback with the relevant teams for further consideration and improvement. Thank you again for your kind recommendation and for helping us identify areas where we can improve. We hope to have the pleasure of welcoming you and your partner back to Movenpick Resort Khaoyai for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Keerati, Thank you very much for taking the time to share such a detailed and thoughtful review of Mövenpick Resort Khao Yai. We are delighted to know that you enjoyed the beautiful surroundings, peaceful atmosphere, comfortable accommodations, and the excellent service provided by our team. We especially appreciate your kind comments regarding our Concierge Service, ALL Platinum member recognition, and the attentiveness of our team. Your constructive feedback regarding the room information and photos on the Accor ALL App, water heater consistency, buggy service, breakfast selection, and dining experiences is equally valuable. We will share your comments with the relevant teams for their consideration and continuous improvement. Thank you again for your recommendation and continued loyalty as an ALL Platinum member. It was our pleasure to welcome you, and we sincerely look forward to having the opportunity to make your next stay even more memorable. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Kabir, Thank you very much for taking the time to share your detailed feedback following your family stay with us. We are pleased to know that you appreciated the service provided by our team, as well as your check-out experience and Wi-Fi service. We sincerely apologize that our breakfast selection did not sufficiently meet your dietary requirements as a Muslim traveler. We understand how important it is to have suitable and clearly identifiable options when dining during a stay. Your comments are greatly appreciated, and we will share them with our Food & Beverage team for consideration as we work to provide a more inclusive and enjoyable breakfast experience for all our guests. Thank you again for your valuable feedback and for choosing Mövenpick Resort Khao Yai. We hope to have the pleasure of welcoming you and your family again and providing an improved experience on your next visit. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Thikhamporn, Thank you very much for taking the time to share your detailed feedback following your family stay at Mövenpick Khao Yai. We are delighted to hear that you enjoyed our beautiful 3-bedroom pool villa, spacious and clean accommodation, peaceful surroundings, friendly team, and breakfast selection. We sincerely apologize for the inconvenience you experienced with our buggy service. We understand how important convenient transportation around the property is, particularly when staying in one of our pool villas. Your feedback has been shared with the relevant team for review and improvement, and we will continue working to enhance this service for a smoother and more comfortable guest experience. We also appreciate your feedback regarding the breakfast selection and our service. Your comments are valuable to us and help our team identify opportunities to further improve. Thank you once again for your kind words, constructive feedback, and continued support as an ALL Accor member. We hope to have the pleasure of welcoming you and your family back to Mövenpick Khao Yai for an even more enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Pubeth, Thank you very much for taking the time to share your wonderful feedback with us. We are delighted to hear that you and your family enjoyed your stay at Mövenpick Khao Yai and that our team was able to make your experience special, particularly by arranging a room with a beautiful view. We truly appreciate your kind recognition of our Front Desk and Security teams. It is wonderful to know that you found them helpful, attentive, and reassuring throughout your stay. We sincerely apologize for the inconvenience regarding the missing shower cap and the bidet sprayer that was not functioning properly. Your feedback has been shared with the relevant teams so that these items can be checked and addressed to ensure a more comfortable experience for our guests. Thank you again for your valuable feedback and kind support. We are grateful for your recommendation and look forward to welcoming you and your family back to Mövenpick Khao Yai for another memorable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Karnjana, Warm greetings from Mövenpick Resort Khao Yai. My name is Pui, Rooms Division Manager of the resort. I am writing to sincerely thank you for taking the time to share your valuable feedback with us following your recent stay. I tried to reach you by phone earlier today, as I would have appreciated the opportunity to speak with you personally, acknowledge your feedback, and apologize for the aspects of your stay that did not meet your expectations. Unfortunately, I was unable to reach you, so I would like to follow up with you by email instead. Please accept my sincere apologies for the disappointment you experienced during this stay. We truly appreciate your continued support and the fact that you have considered Mövenpick Resort Khao Yai your “second home.” Therefore, we take your comments very seriously, as they help us understand where we need to improve and ensure that we continue to deliver the standards and warm service that you have come to expect from us. I would also like to assure you that we have taken note of your room preferences, particularly regarding the Executive Room setup, and this has been shared with the relevant team for your future stays so that we can better meet your expectations. Your feedback regarding the room condition, amenities, noise, telephone line, breakfast experience, and service response has also been noted and will be followed up with the respective departments. At the same time, I am very pleased to hear that our Reservation, Bellman, and Restaurant teams continued to provide you with good service. I have shared your kind words with them, and they greatly appreciated your recognition. Once again, thank you for your continued loyalty as an ALL Accor Platinum Member and for giving us the opportunity to improve. We sincerely value your continued support and hope that on your next visit, we can provide you with the experience that reminds you why Mövenpick Resort Khao Yai has always felt like your second home. We are very much looking forward to welcoming you back. Should you require any further assistance, please feel free to contact me directly at any time, and I will be more than happy to assist you. Best regards, Pui - Rooms Division Manager 08… ph…

Dear Mr. Ian, Thank you very much for your wonderful feedback and for returning to stay with us once again. We are truly delighted to know that our idyllic location, magnificent grounds, comfortable accommodation, food, and service continue to make your visits so relaxing. It is especially rewarding to hear that you consider us one of the most relaxing places you visit. We sincerely appreciate your kind recognition of our team and are pleased that you enjoyed the welcome amenity and the recognition provided as an ALL Accor Platinum member. We also apologize for the inconvenience with the air-conditioning and Wi-Fi connection. We understand how important both are for a comfortable stay, and your comments have been shared with the relevant teams for further investigation and improvement. Thank you again for your continued loyalty and for taking the time to share your experience. We look forward to welcoming you back for your next relaxing escape. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Ms. Fatima, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to know that you enjoyed your stay and appreciated our location, cleanliness, Wi-Fi, sustainability efforts, and especially the service provided by our team. We are particularly pleased to hear that our team member at check-in made a positive impression and contributed to your satisfaction. Although you could not recall his name, we will certainly share your kind feedback with our team. We also appreciate your suggestion regarding carpet flooring in the room. Your preference has been noted and will be shared with the relevant team for consideration. Thank you once again for recommending us to your family and friends and for being a valued ALL – Accor Live Limitless member. We hope to have the pleasure of welcoming you and your family back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai