Mövenpick Resort Khao Yai 5 stars

Dear Value Guest, Thank you for taking the time to share your feedback. We are sorry to hear about the issues you experienced during your stay, particularly with the internet, telephone service, and the boutique shop assistance. Please accept our sincere apologies for the inconvenience caused. This is not the level of service we aim to provide, and your comments have been shared with the relevant teams for immediate review and improvement. We also appreciate your feedback regarding the food and overall facilities, as it helps us identify areas where we can do better. We hope we may have the opportunity to welcome you back in the future for a much improved experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Abegail Garciano, Thank you very much for taking the time to share such a detailed and wonderful review. We are truly delighted to know that you had such a memorable and relaxing stay with us. It is especially rewarding to hear that the complimentary room upgrade made your experience even more special and that you enjoyed the beautiful ambiance, comfortable room, breakfast, pool, and the attentive service from our team. We also sincerely appreciate your constructive feedback regarding the air conditioner dust and WiFi speed. Please rest assured that your comments have been shared with the relevant teams so we can continue improving our guest experience. It was our pleasure to recognize you as an ALL Silver member, and we truly value your loyalty and recommendation. We look forward to welcoming you back again soon for another exceptional stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Afrah A., Thank you very much for your wonderful review and for choosing to stay with us at Mövenpick Resort. We are delighted to hear that you and your family had such a memorable experience and enjoyed the peaceful green surroundings, spacious room, cleanliness, and beautiful balcony views. It truly means a lot to know that the surprise birthday cake arranged by our Front Office team made your wife’s celebration even more special. Creating memorable moments for our guests is always our greatest pleasure. We also sincerely appreciate your recognition of our team, facilities, sustainability efforts, and ALL loyalty program experience. Your kind recommendation and support encourage us to continue delivering exceptional hospitality. We look forward to welcoming you and your family back again soon for an even longer and more relaxing stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Kitayote, Thank you for your kind feedback. We’re happy to hear you and your family had a relaxing stay and enjoyed our activities for kids. Your kind words for Khun Kate will be shared with her. We also appreciate your suggestions on kids’ facilities, breakfast, and WiFi, and will work on improving these areas. We hope to welcome you and your family again soon. Warm regards, Warintinee Somboon, Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.S., Thank you for sharing your feedback with us. We are pleased to know you had a wonderful overall experience and appreciated the hotel’s architecture. We also take note of your comments regarding the location and the condition of certain areas, and we will consider these carefully for future improvements. We truly appreciate your time and hope to have the opportunity to welcome you back again. Warm regards, Warintinee Somboon, Assistant Front Office Manager Movenpick Resort Khaoyai