Dear Khun Panuwan, Thank you for sharing your feedback and for choosing Mövenpick Resort Khao Yai for your family getaway. We are pleased to hear that you enjoyed the atmosphere of our resort and appreciated the friendliness of our team. However, we sincerely apologize that the cleanliness of the floor did not meet your expectations. We also appreciate your feedback regarding the Secret Tower clue, and we understand that family activities should be enjoyable and accessible for children. Your suggestions will be shared with the relevant teams for further consideration. Additionally, we regret the inconvenience caused by the Wi-Fi security warning and connection issues. We will share your comments with our team for review and improvement. Thank you for your valuable feedback as an ALL Accor Gold member. We hope to have the opportunity to welcome you and your family back for a more enjoyable and seamless stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Suchada, Thank you so much for your wonderful review and perfect scores. We are delighted to hear that you and your child had such a memorable stay with us and enjoyed every aspect of your experience, especially our comfortable rooms, attentive service, and swimming pool. It is particularly rewarding to know that your child had so much fun in the pool and that the peaceful weekday atmosphere made your stay even more enjoyable. Your kind words are a great encouragement to our entire team and inspire us to continue creating exceptional experiences for our guests. Thank you once again for recommending our resort. We look forward to welcoming you and your child back for another relaxing and enjoyable family getaway. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.T., Thank you for sharing such a detailed and thoughtful review of your stay at Mövenpick Resort Khao Yai. We are delighted to hear that you enjoyed the beautiful scenery, spacious and well-maintained accommodation, and the facilities throughout the resort. Your kind recognition of our security team, golf cart drivers, and housekeeping colleagues means a great deal to us. We will be sure to share your compliments with the team, as feedback like yours is a wonderful encouragement to everyone. We are also pleased that you appreciated our breakfast selection, family-friendly facilities, and sustainability initiatives. Thank you as well for your valuable suggestions regarding accessibility and in-room filtered drinking water. Your feedback is important to us as we continuously look for ways to improve our guests’ experience. Although our location may require a little extra travel, we are truly grateful that the overall experience made your journey worthwhile and inspired you to consider returning. We look forward to welcoming you and your family back for another memorable stay at Mövenpick Resort Khao Yai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Daniel, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed our beautiful surroundings, found our booking process convenient, and appreciated the warm welcome from our reception team. However, we sincerely apologize for the disappointment regarding the welcome drink arrangements and for the maintenance and cleanliness issues you encountered with the toilet seat and elevator carpet. We understand that these details are important to your overall comfort, and we will share your comments with the relevant teams for follow-up and improvement. As a valued ALL Accor Gold member, we truly appreciate your loyalty and are grateful for your constructive feedback. We are delighted to know that, despite these concerns, you are considering returning to our resort. We look forward to welcoming you back and providing you with an even more comfortable and enjoyable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Natasya, Thank you for sharing such a wonderful review and for giving us a perfect score! We are delighted to know that you enjoyed our castle-inspired architecture, picturesque surroundings, and extensive breakfast selection. It is especially lovely to hear that our resort provided such a beautiful backdrop for your photo session and that you appreciated the peaceful atmosphere throughout your stay. We are also thrilled that you enjoyed our rich and delicious chocolate milk! Your kind words about our team are truly appreciated. At the same time, we sincerely apologize that the room floor was not cleaned to the standard you expected. Thank you for bringing this to our attention. Your feedback has been noted and will be shared with our housekeeping team to help us improve our attention to detail. It was a pleasure to have you stay with us, and we look forward to welcoming you and your partner back for another magical and memorable experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Siriwat, Thank you very much for taking the time to share your thoughtful feedback. We’re delighted to hear that you enjoyed our beautiful landscape, European-inspired architecture, and décor, as well as the overall service provided by our team. We also appreciate your comments regarding the condition of some areas in the room. Your feedback is valuable to us, and we will share it with the relevant team for further attention and maintenance. Thank you again for your kind recommendation and continued support. We look forward to welcoming you back for an even more comfortable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Makorn, Thank you very much for sharing your feedback with us. We’re delighted to hear that you enjoyed your stay and appreciated the pleasant and cozy atmosphere. It’s wonderful to know that you were also satisfied with our accommodation, breakfast, cleanliness, and the service provided by our team. We truly appreciate your kind recommendation and support. We look forward to welcoming you and your loved one back for another comfortable and enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Dr. L., Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not fully meet your expectations. We regret your disappointment regarding the suite upgrade. We understand that recognition and benefits are important to our ALL Accor Platinum members, and we are sorry that we were unable to meet your expectations on this occasion. We also apologize for the cleanliness concerns you experienced. This is not the standard we aim to provide, and your feedback has been shared with our Housekeeping team for further review and improvement. At the same time, we truly appreciate your positive comments regarding our team, breakfast, check-out, Wi-Fi, and overall loyalty programme experience. Your feedback is valuable to us as we continue working to improve our guest experience. Thank you again for your continued loyalty as an ALL Accor Platinum member. We hope to have the opportunity to welcome you back and provide you with a more satisfying stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Ian, Thank you very much for your wonderful feedback and, most importantly, for your continued visits to Mövenpick Resort Khaoyai. It is always a pleasure to welcome you back, and we’re delighted to hear that you continue to enjoy the peaceful atmosphere, beautiful outdoor surroundings, and the sense of space created by the golf course. We’re also pleased to know that you enjoyed the meals at both of our restaurants and were especially satisfied with the service provided by our team. Your kind words are a wonderful encouragement to everyone. We truly appreciate your continued loyalty as an ALL Accor Platinum member and look forward to welcoming you back for many more relaxing stays at Mövenpick Resort Khaoyai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Sorawit, Thank you very much for taking the time to share such detailed and thoughtful feedback following your stay with us. We are pleased to hear that you had a pleasant and memorable experience overall, and that you enjoyed our beautiful surroundings, comfortable room, and especially the birthday surprise and handwritten card prepared by our team. We are delighted that these personal touches helped make your stay special. At the same time, we sincerely apologize for the aspects of your experience that did not fully meet your expectations. Your comments regarding the presence of flies in the restaurant, the consistency of our Chocolate Hour offering, the bathtub drainage, and the level of personalized service are all very valuable to us. We have shared your feedback with the relevant departments so that these areas can be reviewed carefully and improvements can be made. We understand how important consistency and attention to detail are to the overall guest experience. Your comments will help us continue improving our service standards and ensuring that every guest feels genuinely welcomed and well cared for throughout their stay. Thank you once again for recognizing the efforts of our team and for sharing both the highlights of your stay and the areas where we can improve. We truly value your loyalty as an ALL Accor Gold member and sincerely hope to have the opportunity to welcome you back and provide you with an even more enjoyable and personalized experience. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Yudthana, Thank you very much for taking the time to share your detailed feedback following your recent stay with us. We are delighted to know that you enjoyed our beautiful scenery and excellent breakfast, and that our hotel complemented your morning running routine and dining preferences. We are also pleased to hear that you found the booking process easy and quick, and that you appreciated the service provided by most of our team members. At the same time, we sincerely apologize for the inconvenience you experienced with the housekeeping service. We understand how disappointing it must have been to return to your room after requesting cleaning and find that the service had not been completed, requiring you to contact Reception. We will share your feedback with our Housekeeping team to help prevent a recurrence. We also appreciate your comments regarding the security team and the difficulty you experienced when entering the hotel by car. Your feedback has been noted and will be shared with the relevant team for further attention. Thank you for your kind recommendation and for your continued support of ALL Accor Live Limitless. We hope to have the pleasure of welcoming you back and providing a smoother and more comfortable experience on your next visit. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr. Hassan, Thank you for sharing your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced regarding the cleanliness and presence of insects in the rooms. We are pleased that our reception team was able to assist with the room changes and that you appreciated the warm welcome. However, we regret that the response you received from one of our colleagues did not meet our expected standards of professionalism and empathy. Your feedback has been shared with the relevant team for further review and training. Please be assured that your concerns regarding cleanliness and pest control are being taken seriously and will be addressed with the appropriate departments. Thank you again for bringing this to our attention, and we sincerely hope to have the opportunity to restore your confidence in us. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Sasinath, Thank you very much for taking the time to share your feedback following your recent stay with us. We are delighted to hear that you enjoyed our quiet location, clean accommodation, and friendly service. It is wonderful to know that our team was able to assist with your requests and that you had a pleasant time with us. We are also pleased that you enjoyed our Concierge Service, bar, in-room dining, and the overall experience as an ALL Accor Live Limitless Gold member. Your kind comments are greatly appreciated and will certainly be shared with our team. We also value your feedback on the areas where we can continue to improve, as it helps us enhance our services and provide an even better experience for our guests. Thank you once again for recommending us, and we sincerely look forward to welcoming you and your partner back for another enjoyable stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Prangthip, Thank you very much for taking the time to share your feedback with us. We’re delighted to hear that you had an enjoyable stay and were particularly pleased with the friendliness and service of our team. It’s wonderful to know that you also had a smooth arrival, comfortable accommodation, and a positive overall experience with us. Your kind words are greatly appreciated and will certainly be shared with our team. Thank you for choosing to stay with us, and we look forward to welcoming you and your family back again in the future! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Joevic, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the stately atmosphere of our rooms, comfortable beds, and dining options. We also appreciate your positive comments regarding your overall stay and the service provided by our team. We understand your feedback regarding the range of activities available for vacationers, particularly your suggestions about the pools, game center, and opportunities to explore the surrounding area. Thank you for sharing these thoughts with us. We truly appreciate your feedback and your support as an ALL Accor member. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Germain, Thank you very much for your wonderful review and for giving us a perfect overall score! We are delighted to hear that you enjoyed our fantastic surroundings, well-maintained facilities, and the professional service provided by our team. We are also pleased to know that you had a positive experience as an ALL Accor Platinum member. We appreciate your feedback regarding the Wi-Fi connection speed and thank you for sharing this with us. Thank you once again for your kind recommendation and for choosing to stay with us. We look forward to welcoming you back for another enjoyable experience at Mövenpick Resort Khao Yai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Mr.Mansour, Thank you very much for your wonderful review and for giving us a perfect score! We are absolutely delighted to hear that you had such an amazing experience with us and enjoyed every aspect of your stay, from the room and cleanliness to our service and hospitality. It is especially heartwarming to know that our friendly and helpful team made you feel comfortable and truly welcomed. We sincerely appreciate your special mention of our colleagues from Reception, Security, Restaurant, Farm, and Housekeeping. We will be delighted to share your kind words with the entire team. Thank you for your heartfelt recommendation and for choosing to stay with us. We are thrilled to know that you would happily return, and we look forward to welcoming you back for another memorable stay! Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Nattiya, Thank you very much for your outstanding review and for sharing such wonderful and detailed feedback about your stay with us. We are delighted to hear that you enjoyed the peaceful atmosphere, scenic surroundings, and warm hospitality at Mövenpick Resort Khao Yai. It is especially wonderful to know that you had such an exceptional dining experience at Sapori Cucina and enjoyed our Italian cuisine. We are truly grateful for your special mention of Chef Ton, Khun Mod, and the entire team. We will be delighted to share your kind words with them, especially your appreciation of Chef Ton’s perfectly prepared steak and the team’s friendly service and recommendations. We are also pleased to know that you enjoyed your welcome drink and amenity and felt well recognized as an ALL Accor Platinum member. Thank you once again for your generous recommendation and continued support. We look forward to welcoming you and your partner back for another memorable experience at Mövenpick Resort Khao Yai. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai

Dear Khun Donphiphop, Thank you very much for taking the time to share your detailed feedback with us. We’re delighted to hear that you enjoyed our service, location, natural surroundings, and relaxing atmosphere. We’re also pleased to know that you would recommend our hotel to others looking for a peaceful retreat in nature. We sincerely apologize for the inconvenience caused by the presence of flies in our restaurants. While our natural surroundings are an important part of the experience we offer, we fully understand that this should not compromise our guests’ comfort, particularly during dining. Your feedback has been shared with our management and restaurant teams, and we will continue to take appropriate measures to improve this matter. We truly appreciate your valuable comments and continued support as an ALL Accor Platinum member. We hope to have the pleasure of welcoming you back and providing you with an even more enjoyable experience on your next stay. Warm regards, Warintinee Somboon Assistant Front Office Manager Movenpick Resort Khaoyai