Staff are very welcome, rooms are clean and tidy and linen is spotless

Booked an overnight stay for 6 People to attend the Gala Dinner. One room became flooded in the bathroom and took from 15.30 until 1900 hours to sort the problem. On attending the Gala Dinner we find that the room had a severe lack of decoration. The 1st course only arrived after we asked when it was coming. The 2nd course arrived about and hour after we finished the 1st course. This was appalling. It was overcooked and almost devoid of Vegetables which where almost inedible. The 3rd course also took an hour to arrive which was about as good as a pub meal serving. I'm afraid to say that the final course did not arrive at all. There was a total lack of Management control. We went to the bar and advised we had not reived our tee/coffee and were promptly over charged for these items I discussed all problems with reception and was advised an email had been sent to sales and to the General Manager, neither of whom have yet bothered to contact me. There are additional issues to do with 1. A trojan attached to the initial email sent to me by sales and then causing a second visit and then a third visit in order to deliver the menu and make a final payment which I could not due to my computer being sent to a specialist to be sorted. The Gala Dinner was totally overpriced and we will not be returning again.

Friendly staff giving a welcoming atmosphere. Nice large room with beautiful (but muddy grounds)

I am sure you have had a tough 2 years and this may account for a feeling that the hotel is in need of tlc. We were disappointed of the lack of prunes and tinned fruit at breakfast and the fact that breakfast stopped at 9.30 during a holiday period between Xmas and New Year. The other main negative was that dirty linen was left in the corridors. Some of it really did not smell pleasant, particularly in one corridor. This felt pretty unsanitary. We stay every year for 3 or 4 nights at this time. The staff are always so friendly and helpful. Lovely,

Due to an error in booking, christmas dinner was not included. Manager did nothing to remedy this and did not offer compensation. Even when a space became available for Boxing day lunch we were only told of this when we ourselves enquired. We found reception and management inflexible and unhelpful.

As above

Love the common areas, gorgeous grounds, great breakfast, however the room was old and tired, WiFi terrible.

Was a bit disappointed the morning before we left as went to go to leisure swim spa n everything was closed apart from that was a good night

Lovely hotel and the grounds are a delight. We always stay here when we visit family in Sheffield. Special mention for Nicky on reception who despite being incredibly busy made time to chat to every guest and made us feel very welcome after an extremely long drive. She is an asset to the hotel. All staff were very busy (understaffed?) but were friendly & happy to help. The only downside are the bedrooms which are very “tired” and need freshening up and the breakfast buffet wasn’t that good - packet scrambled eggs - yuck! Only one coffee machine, so big queue. Not a lot of choice. Despite this we enjoyed our stay and will be back.

My room was dirty , I had to change rooms . There was lots of damp stains plus there was limited lighting in the room

Staff lovely, apart from one very rude lady who ‘was only doing her job’ but in a very rude way. Also staff unable to control two homeless travellers who were abusive, drunk and could not control their dogs.

Staff are generally nice and very attentive. When mistakes were made however staff become rude and unaccomadating.

Very cold took 2 days to get a heater. TV remote broken. Money taken out of my bank without letting me know.Christmas dinner appalling, red hot plates and cold meal, very unappetising to look at £170 wasted complained but nothing was done will not be staying again

the atmosphere on Xmas day was brilliant the food on xmas day was absolutely horrible, cold and unappetising I had one sprout on my plate, the pudding was the best bit. Boxing day lunch was delicious, hot and tasty. Breakfast was excellent and the staff in the dining room were fantastic. The room was comfortable if a bit shabby and not very clean there were dead flies on the window ledge and the bathroom mirror was very dirty. Also I was emailed that my final bill was £345 but was charged an extra £100 when paying I showed the email to reception but she said it was wrong. At the bar we asked for an advertised hot chocolate and Baileys for £4.95 but they had run out of Baileys and they suggested Tia Mia which we accepted but we were charged £3.70 each for the chocolate and £4 each for the Tia Mia!

The hotel and room were excellent. The grounds were very picturesque. Breakfast was really good Saturday and Sunday, I love buffet style. Disappointed that it was plated on Monday, some excuse they didn't want to waste food as the number of guests was low. Only other criticism was the SAS yomp from reception to my Junior Executive suite, especially with our bags.