Day time reception team were helpful, although not particularly expedient. Restaurant staff very accommodating and Saturday evening meal was delicious. Unfortunately our room was directly above a live band for someone else’s function with the patio doors open below, making it even louder. We WhatsAppd the number provided for help but received no reply. My husband went down to reception at 11.30 to ask the same to be told “this is a convention centre not a hotel” which was disappointing. We really slept poorly as the kids wouldn’t settle and it sadly did tarnish our lovely event the following day. The reception team the next morning suggested feeding back this way in the hope of improving someone else’s experience. I felt the amount we paid to not sleep was excessive.

The "Do" we were attending was delayed in starting because of a previous event. The lighting in the main bedroom is pathetic. The heating was on and needed turning off at 3am. Too be far the staff were lovely!

Room was very dated - old carpets, curtains, furniture etc. Cracked bathroom tiles and barely any lighting in the room. Pool and jacuzzi were fine - nice for a dip with the family and kids but think I would be disappointed if I booked this hotel for a 'spa night'. However wedding itself was great, very smooth and well run. Wedding food was lovely. Large family dinner the night before the wedding was also very smooth and the staff were very patient with us settling up on multiple separate bills.

After care was poor

Lovely amenities including the grounds, spa and game room. We also enjoyed the breakfast which had a great variety and was of a good quality. The rooms are ok but slightly tired, there was a random fruit salad left in the fridge we presumed from the previous guests which isn’t something I would expect !