Mercure Sheffield Kenwood Hall & Spa 4 stars

Lovely stay in a nice hotel. Good breakfast. Comfortable room.

Room was on floor 1. Broken tolite seat and resting wall lights in bathroom. Drain must have been blocked as Bath filled while using shower and failed to drain efficiently. Loud noise ? Arcón unit outside window - even with window closed. Bathroom cistern also cracked and had been glued back together. Bathroom not clean as dust and dirty around Bath fitting. Very poor compated to rest of hotel.

Convenient location. Upgraded room was nice touch but sliding doors very difficult to open and patio needed a clean up. Nespresso machine in room but no pods provided. Breakfast ok - coffee was very strange and came out of a machine (fresh coffee is a must have!) only fruit available was banana no fruit salad/prunes - bread was basic sliced/no specialty/artisan bread - we have stayed at another Mercure in Sheffield and the breakfast was much better. The pool Wasn’t open despite asking this question on booking. Appreciate that COVID has affected things but most places are getting back to normal. Staff at check in and breakfast were very good. Would be good to see how things progress.

Dying wasps all over my room, the hallway, moisture damage on the walls, internet way too slow, no bottled water on site…..

Whilst we had got our booking dates mixed up the staff were more than helpful and although the hotel was full they were able to sort it Thank you

Check in good. Spa treatments very good. Privilege room good size but windows so dirty could not really see through them. Bathroom very shabby needs full refurbishment. Function in dining room so had to dine in Laura Ashley Tea Room. Food was good but had cooled by time taken from kitchen to reach us.

Always lovely staff at reception, very helpful. Good room and lovely view of the gardens and lake.

Well received on arrival by Nicky who took care of us from arrival to departure. Booked a King Junior Suite and although the room was clean and well presented the patio door was difficult to open and the patio had not been cleaned since we were there a month ago. Maybe due to the current climate but the hotel soon needs to get back to it’s usual standard. Booked D,B&B and although a restricted menu when mix and matched with the lounge bar menu the food was superb and well presented. The buffet breakfast is second to none.

Room was a good size, but quite dated. The bathroom had visible rotten wood and again quite dated overall. Location for my needs was great, and reception staff were efficient.

Every now and then the toilet system flushed itself - annoying when awake and torturous when it woke me during the night. The room was ‘tired’. The sink didn’t empty properly. However, great shower, helpful staff

Reception was slow to appear on arrival but friendly & helpful. Room tired, dull lighting & decoration, bathroom in need of updating too. Didn’t feel welcoming at all in the room. All clean though which is important especially in these times. Bit surprised it was a buffet service for breakfast with everyone handling same cutlery to dish up. Lovely grounds & much better reception & restaurant areas. Expect better rooms for the price charged. Picked it for convenience & have stayed here before for same reason but would choose somewhere else if there was much choice nearby. Shame as it’s a lovely setting.

We had a "red letter day gourmet stay voucher" to use from last Christmas and we wanted to visit Chatsworth House so the Kenwood was on the list and within a half hour drive so we used this hotel. The room was adequate and functional but the furniture and decor needed a modern uplift. Whilst the breakfast was fine we were disappointed with the evening meal. The food lacked flavour and the menu was restricted. The staff were very helpful and attentive throughout our stay.

Although we had multiple issues before arriving for our stay, the stay itself was pleasant, the staff welcoming and the food delicious.

Really well looked after, beautiful peaceful view over the lawns from our room, great breakfast. Really what we needed. Thank you!

Excellent room...friendly obliging staff...great breakfast....lovely hotel...just one downfall..dogs being allowed here..they were noisy and we did notice dog faeces on the grass near the lake.