Mercure Sheffield Kenwood Hall & Spa 4 stars

Customer review rating (ALL Rating) 3.8/5 1,368 reviews

ALLSAFE approved hotel

Mercure Sheffield Kenwood Hall & Spa
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+ 16 Services

Hotel extras

  • Pet-friendly accommodation and facilities throughout

  • Meeting, Events and Wedding Suites available

  • Family-Friendly with our NEW Games Room Available for all hotel residents

  • Set in 12 acres of beautiful grounds, 1 mile from Sheffield City Centre. Perfect for relaxing.

  • Complimentary on-site Car Parking

This hotel participates to Planet 21 and is acting in favour of Positive Hospitality.

Hotel location

Mercure Sheffield Kenwood Hall & Spa

Kenwood Road
S7 1NQ sheffield
united kingdom

Fax: (+44)114/2554744

Check-in from 15h00

Check out up to 12h00

  • By plane

    DONCASTER At 41.84km / 26 miles

  • By plane

    EAST MIDLANDS At 74.03km / 46 miles

  • By boat

    HULL At 107.83km / 67 miles

  • By car

    J33 At 12.87km / 8 miles

  • By train

    SHEFFIELD At 2.9km / 1.8 miles

  • By train

    SHEFFIELD At 2.9km / 1.8 miles

GPS:53.364547, -1.49091

Hotel services

Check-in from - Check out up to

In summary
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Wi-Fi
  • Breakfast
  • Bar
  • Meeting rooms

LAKEVIEW

Enjoy great British favourites as well as a selection of modern cuisine whilst overlooking our grounds. Our menu's are designed by our experienced Chef's who carefully source the best fresh and local produce.

Our accommodation(s)

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 9

  • Maximum size: 95

  • Maximum capacity: 80 people

  • Maximum banquet capacity: 70 people

Find out more

Our guest reviews for
Mercure Sheffield Kenwood Hall & Spa

100% genuine reviews from our guests

Find out more

ALL Rating 3.8/5

1,368 reviews

TripAdvisor Rating 3.5/5

2,094 reviews

Spacious and secluded

TripAdvisor rating 4.0/5

Anthony F 17/01/2022 TripAdvisor review

We stayed in a Junior suite which had an external balcony. It was lovely to be able to open the doors to get fresh air - a facility most hotels these days don't have. Although it was too cold to sit outside, it would have been a lovely spot on a sunny summer day. The room was spacious, chairs comfortable and the reception staff were very helpful. We would definitely stay here again.

Customer review rating 5.0/5

Anonymous Business - 14/01/2022 Confirmed reviews ALL

I was upgraded automatically, and given a room with black out blinds, having requested a dark room, it was perfect.

Convenient comfortable stay

Customer review rating 4.0/5

Derek Families - 11/01/2022 Confirmed reviews ALL

Comfortable quiet room in reasonable condition & clean. Lovely grounds to look out on & stroll around. Stay here several times a year visiting family & rooms generally could do with money spent sprucing up, some are in better condition than others. This one was much better than the last room I had which had very dim lighting & damaged bathroom fittings.

Disappointing stay for wife's 50th after after a great stay previously.

Customer review rating 2.0/5

K P. Families - 11/01/2022 Confirmed reviews ALL

We had booked a Junior Suite for my wife's 50th birthday, for 2 adults and our daughter. Checked in was fine on arrival in the room, really nice touch as a card had been left with a couple of drinks vouchers included. I noticed that there was only a double bed but no sofa bed so I returned to reception to inform the reception team of this but was told there was (rather than taking my word for things). I then spoke to my wife who confirmed I wasn't seeing things (or not seeing things). I returned to the reception to be told we would be moved rooms. 2nd room was better as had a sofa bed (hurray) but this time there no bedding or towels for the sofa bed or 3rd occupant. Spoke to reception again and I was told this would be rectified while we had dinner and drinks in the bar, upon arrival back to our room unfortunately still no bedding so had to call reception (again) to be fair representative came to room with bedding and towels so then all good. After a great stay with you only in November we had purposely thought this would be a great place to stay for my wife's celebrations but felt somewhat underwhelmed since returning home.

Freezing

Customer review rating 2.5/5

Pete Families - 09/01/2022 Confirmed reviews ALL

Totally inadequate heating in ‘superior’ room. Draught through window and delay with staff finding portable heater.

Great stay

Customer review rating 4.0/5

Edwina Solo - 06/01/2022 Confirmed reviews ALL

Staff are very welcome, rooms are clean and tidy and linen is spotless

(GALA DINNER- NEW YEAR) WHAT AN ABSOLUTELY DISGUSTING SHAMBLES

Customer review rating 0.5/5

Alan W. Friends - 03/01/2022 Confirmed reviews ALL

Booked an overnight stay for 6 People to attend the Gala Dinner. One room became flooded in the bathroom and took from 15.30 until 1900 hours to sort the problem. On attending the Gala Dinner we find that the room had a severe lack of decoration. The 1st course only arrived after we asked when it was coming. The 2nd course arrived about and hour after we finished the 1st course. This was appalling. It was overcooked and almost devoid of Vegetables which where almost inedible. The 3rd course also took an hour to arrive which was about as good as a pub meal serving. I'm afraid to say that the final course did not arrive at all. There was a total lack of Management control. We went to the bar and advised we had not reived our tee/coffee and were promptly over charged for these items I discussed all problems with reception and was advised an email had been sent to sales and to the General Manager, neither of whom have yet bothered to contact me. There are additional issues to do with 1. A trojan attached to the initial email sent to me by sales and then causing a second visit and then a third visit in order to deliver the menu and make a final payment which I could not due to my computer being sent to a specialist to be sorted. The Gala Dinner was totally overpriced and we will not be returning again.

Quiet hotel for a lovely Christmas getaway

Customer review rating 5.0/5

Ce Couples - 03/01/2022 Confirmed reviews ALL

Friendly staff giving a welcoming atmosphere. Nice large room with beautiful (but muddy grounds)

always friendly

Customer review rating 3.0/5

Simon S. Couples - 03/01/2022 Confirmed reviews ALL

I am sure you have had a tough 2 years and this may account for a feeling that the hotel is in need of tlc. We were disappointed of the lack of prunes and tinned fruit at breakfast and the fact that breakfast stopped at 9.30 during a holiday period between Xmas and New Year. The other main negative was that dirty linen was left in the corridors. Some of it really did not smell pleasant, particularly in one corridor. This felt pretty unsanitary. We stay every year for 3 or 4 nights at this time. The staff are always so friendly and helpful. Lovely,

Excellent restaurant staff, but poor service at reception

Customer review rating 2.5/5

L. Families - 03/01/2022 Confirmed reviews ALL

Due to an error in booking, christmas dinner was not included. Manager did nothing to remedy this and did not offer compensation. Even when a space became available for Boxing day lunch we were only told of this when we ourselves enquired. We found reception and management inflexible and unhelpful.

Was the usual comfortable and welcoming stay

Customer review rating 4.5/5

Brian C. Families - 03/01/2022 Confirmed reviews ALL

As above

Great location

Customer review rating 4.0/5

Anonymous Families - 02/01/2022 Confirmed reviews ALL

Love the common areas, gorgeous grounds, great breakfast, however the room was old and tired, WiFi terrible.

Good stay lovley place

Customer review rating 5.0/5

Claire H. Families - 02/01/2022 Confirmed reviews ALL

Was a bit disappointed the morning before we left as went to go to leisure swim spa n everything was closed apart from that was a good night

Very friendly & helpful staff and great location for us.

Customer review rating 4.5/5

Jacqui S. Families - 01/01/2022 Confirmed reviews ALL

Lovely hotel and the grounds are a delight. We always stay here when we visit family in Sheffield. Special mention for Nicky on reception who despite being incredibly busy made time to chat to every guest and made us feel very welcome after an extremely long drive. She is an asset to the hotel. All staff were very busy (understaffed?) but were friendly & happy to help. The only downside are the bedrooms which are very “tired” and need freshening up and the breakfast buffet wasn’t that good - packet scrambled eggs - yuck! Only one coffee machine, so big queue. Not a lot of choice. Despite this we enjoyed our stay and will be back.

Customer review rating 1.5/5

Anonymous Families - 01/01/2022 Confirmed reviews ALL

My room was dirty , I had to change rooms . There was lots of damp stains plus there was limited lighting in the room

Noisy and bothered by homeless drunks staying there.

Customer review rating 2.0/5

Marie D. Families - 31/12/2021 Confirmed reviews ALL

Staff lovely, apart from one very rude lady who ‘was only doing her job’ but in a very rude way. Also staff unable to control two homeless travellers who were abusive, drunk and could not control their dogs.

Average

Customer review rating 2.5/5

Rita Families - 30/12/2021 Confirmed reviews ALL

Staff are generally nice and very attentive. When mistakes were made however staff become rude and unaccomadating.

A little aphazard

Customer review rating 2.5/5

Karen D. Couples - 30/12/2021 Confirmed reviews ALL

Very cold took 2 days to get a heater. TV remote broken. Money taken out of my bank without letting me know.Christmas dinner appalling, red hot plates and cold meal, very unappetising to look at £170 wasted complained but nothing was done will not be staying again

very enjoyable

Customer review rating 4.5/5

Sharon E. Families - 29/12/2021 Confirmed reviews ALL

the atmosphere on Xmas day was brilliant the food on xmas day was absolutely horrible, cold and unappetising I had one sprout on my plate, the pudding was the best bit. Boxing day lunch was delicious, hot and tasty. Breakfast was excellent and the staff in the dining room were fantastic. The room was comfortable if a bit shabby and not very clean there were dead flies on the window ledge and the bathroom mirror was very dirty. Also I was emailed that my final bill was £345 but was charged an extra £100 when paying I showed the email to reception but she said it was wrong. At the bar we asked for an advertised hot chocolate and Baileys for £4.95 but they had run out of Baileys and they suggested Tia Mia which we accepted but we were charged £3.70 each for the chocolate and £4 each for the Tia Mia!

My Sheffield weekend

TripAdvisor rating 4.0/5

anthonysullivan4557 16/12/2021 TripAdvisor review

The hotel and room were excellent. The grounds were very picturesque. Breakfast was really good Saturday and Sunday, I love buffet style. Disappointed that it was plated on Monday, some excuse they didn't want to waste food as the number of guests was low. Only other criticism was the SAS yomp from reception to my Junior Executive suite, especially with our bags.

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