Pullman Viña del Mar San Martín 5 stars

Customer review rating (ALL Rating) 4.4/5 1,242 reviews

Pullman Viña del Mar San Martín - Image 1
Pullman Viña del Mar San Martín - Image 2
Pullman Viña del Mar San Martín - Image 3
Pullman Viña del Mar San Martín - Image 4

Description

Hotel extras

  • Accessibility for people with reduced mobility

  • Bicycle rental

  • Bridal Suite

  • Pet-friendly hotel! Small pets welcome.

  • Pool Bar and Rooftop available all year round.

Our accommodation(s)

Book this hotel
Room 1

Hotel location

Pullman Viña del Mar San Martín

Av San martin 667
2520096 VIÑA DEL MAR
Chile

GPS:-33.014895, -71.555744

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Swimming pool
  • Car park
  • Pets welcome
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service

JOAQUIN RESTAURANT AND BAR

We are a Bar & Restaurant on the Coast and want you to feel it from the moment you enter. We look for the best ingredients from the sea, combining them creatively to surprise you every day.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.4/5  1,242 reviews

Customer review rating 4.5/5

Iris J. W. Business - Confirmed reviews ALL

Dear Iris J. W., Thank you for your wonderful feedback regarding your recent stay with us. We are delighted to hear that our staff provided you with exceptional service and that you enjoyed our convenient location. We appreciate your suggestion regarding in-room coffee making facilities and will certainly take that into consideration for future improvements. Your insights are invaluable to us. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 3.5/5

Natalie C. Couples - Confirmed reviews ALL

Dear Natalie C., Thank you for sharing your feedback regarding your recent stay with us. We appreciate your kind words about our location and the cleanliness of our hotel. However, I regret to hear that your check-in experience did not meet your expectations and that our service was not up to par. Your comments will be reviewed as we continuously strive to enhance our guest experience. Sincerely, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 3.0/5

Angela P. E. Business - Confirmed reviews ALL

Dear Angela P. E., Thank you for taking the time to provide your feedback regarding your stay at Pullman Viña del Mar San Martín. We appreciate your kind words about our facilities and overall decoration, and we are pleased to know that you found them to be satisfactory. I sincerely apologize for the inconveniences you encountered during your visit. We understand that complimentary bottled water is a standard expectation in many hotels, and we regret that our policy regarding this aspect did not meet your expectations. We value your feedback and will review our practices to ensure that we are aligned with guest preferences. Regarding our laundry service, I am very sorry to hear about the issues you experienced with your items. It is our goal to provide high-quality services, and I assure you that we will address this feedback with our housekeeping team to ensure the standards are upheld in the future. Furthermore, I am truly sorry to learn about the lack of assistance you received with your luggage upon arrival. Our staff is trained to provide support to guests, especially after long journeys, and it is disappointing to hear that this was not your experience. We will reinforce our service expectations with our team to ensure that all guests receive the assistance they require. Thank you again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with a more positive experience. Best regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 2.0/5

Paola C. Friends - Confirmed reviews ALL

Dear Paola C., Thank you for taking the time to share your feedback regarding your recent stay at Pullman Vina del Mar San Martín. We are pleased to hear that you found our hotel to be nice and well-located, and that your room met your cleanliness expectations. I sincerely apologize for the inconvenience you experienced regarding the parking situation. We understand how important accessible parking is for our guests, and we regret that our current arrangement did not meet your expectations. As you mentioned, parking can be limited on-site, and we strive to provide clear communication about this aspect. Thank you for your suggestion about being more explicit in our descriptions; we will certainly take this into consideration as we continuously seek to improve our guest experience. It is our aim to ensure that all aspects of our guests' stays are enjoyable, and we appreciate your feedback as it helps us to identify areas in which we can enhance our service. We will review our parking information to make it as straightforward as possible for future guests. Once again, I am sorry for the inconvenience you encountered, and I hope that you will consider staying with us again in the future. We are committed to providing a better experience for all our guests. Best regards, Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Customer review rating 4.5/5

Eduardo B. Business - Confirmed reviews ALL

Dear Eduardo B., Thank you for your kind words regarding your recent stay at Pullman Viña del Mar San Martín. We are delighted to hear that you found our location convenient and our accommodations comfortable. It is also gratifying to know that our restaurant and staff met your expectations. We strive to provide a safe and enjoyable experience for our guests, and your feedback is greatly appreciated. Cristián Mera. Customer Experience Manager. Pullman Viña del Mar San Martín.

Other web-users rate our hotel

  • 765 reviews 7.9/10 Location
  • 937 reviews 6.2/10 Room
  • 1,301 reviews 8.6/10 Service
  • 17 reviews 7/10 WiFi
  • 466 reviews 7.8/10 Breakfast
  • 434 reviews 3.3/10 Comfort
  • 341 reviews 8/10 Amenities
  • 292 reviews 5.6/10 Cleanliness

Powered by Trustyou

Frequently asked questions

Our other establishments nearby

ibis Valparaiso 3 stars

Customer review rating (ALL Rating) 4.3/5 (1471 reviews)

At 7.153 km

See the hotel
All our hotels in Vina Del Mar Hotels