Mantra Albury 4 stars

Customer review rating (ALL Rating) 4.3/5 1,854 reviews

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524 Smollett St, 2640 ALBURY, Australia

Description

Hotel extras

  • Central Location in Albury on Volt Lane precinct of the CBD

  • Well equipped Gym for all your fitness needs

  • Albury accommodation has become the region's premier corporate, meetings and leisure hotel

  • Popular cafes and bars within short walking distance

  • 24 Hour Reception for your convenience day or night

Our accommodation(s)

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Hotel location

Mantra Albury

524 Smollett St
2640 ALBURY
Australia

GPS:-36.082684, 146.91647

Telephone
Fax +61 2 6048 8001

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets welcome
  • Shuttle
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Breakfast
  • Meeting rooms
  • 100% Non Smoking Property
Near the property
  • Car park

Argos Brasserie

Inspired by the soul of Greek cooking, Argos brings together simplicity, the freshest ingredients and the smoky intensity of our wood-fired charcoal oven. Plates are made to share - or savour all to yourself.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.3/5  1,854 reviews

Customer review rating 3.5/5

Doug W. Couples - Confirmed reviews ALL

Very disappointing experience!. Expected far more from Mantra & at the cost. No prior notification that the streaming services were unavailable (a notice in the room was simply cynical) or that the restaurant would be closed for most of the weekend. Our room phone wasnt working & as such, we were required to go down to the front foyer for any requests ie only 2 tea bags!. Receptionist was less than helpful - couldn't even provide us with ice. Sadly, we found all the staff were quite unfriendly & curt. Not sure that we would stay here again.

Dear Doug, Thank you for sharing your feedback regarding your recent stay with us. I sincerely apologize for the inconveniences you encountered during your visit. We strive to provide clear communication about our amenities, and I regret that the unavailability of streaming services and the restaurant closure were not adequately conveyed prior to your arrival. It is disheartening to learn that your interactions with our team did not meet the standards we aim for. We take guest satisfaction seriously, and your comments regarding the service will be reviewed with the staff to ensure improvements are made. I appreciate your insights and hope you may reconsider staying with us in the future. Kind regards, Imalka Maddumapatabendi General Manager

Customer review rating 0.5/5

Bradley T. Business - Confirmed reviews ALL

Uneducated staff not knowing about loyalty program status levels

Dear Bradley, Thank you for your feedback regarding your recent experience. I just left a voicemail to talk to you i personally and will try to call again later on the day. I apologize for the inconvenience caused by our staff's lack of knowledge about the loyalty program. Your comments are valuable and will be addressed to enhance our service quality moving forward. Kind regards, Imalka Maddumapatabendi General Manager

Customer review rating 3.0/5

Michael A. Couples - Confirmed reviews ALL

Room clean, however air-conditioning in this room was louder than other rooms we have stayed in. it was annoying. Also the toliet roll holder was hanging at 60deg with the lip only stopping it from falling off. Also hot water in basin was cold, and the shower took 3 mins before hot water came through.

Dear Michael, Thank you for your feedback regarding your recent stay. I am pleased to hear that you found our location convenient and the room clean. However, I regret that the air-conditioning noise and the maintenance issues you encountered detracted from your experience. I appreciate you bringing these matters to our attention, as they are essential for our ongoing improvements. Your comments regarding the hot water supply will also be reviewed by our maintenance team. Kind regards, Imalka Maddumapatabendi General Manager

Customer review rating 5.0/5

David W. Business - Confirmed reviews ALL

I stay at the hotel regularly as I have a business in Wodonga. I really do appreciated the room upgrade for multiple nights. That additional space is great for getting some work done and relaxing at the end of the day. The free water bottles from the bar are an absolute winner. I will be back on April 16-18

Dear David, Thank you for your kind feedback regarding your recent stay with us. We are delighted to hear that you enjoyed the room upgrade and found the additional space beneficial for your work and relaxation. It is also wonderful to know that you appreciated the water bottles. We look forward to welcoming you back on April 16-18 for another pleasant experience. Kind regards, Imalka Maddumapatabendi General Manager

Customer review rating 4.0/5

Milo A. F. Families - Confirmed reviews ALL

Price for connecting rooms was best value. However, if redeeming with stay plus, it's not. We liked the kitchenette, separate toilet, multiple hooks for towels, bottle of wine and cookies with welcome drinks. Had a hairwash for hand wash, empty hand lotion. Asked for a replacement but was not changed. Aircon was noisy Multilevel carpark view was the best option made available even with accor gold explorer membership.

Dear Milo, Thank you for your feedback regarding your recent stay. We are pleased to hear that you found your stay comfortable and enjoyed the amenities provided, such as the kitchenette and welcome treats. We apologize for the inconvenience regarding the hand wash and the air conditioning noise. Your comments are valuable to us and will be shared with our team for further consideration. Additionally, we appreciate your feedback about the parking options available for our Accor Gold Explorer members. We look forward to welcoming you back in the future. Kind regards, Imalka Maddumapatabendi General Manager

Other web-users rate our hotel

  • 714 reviews 8.3/10 Location
  • 1,242 reviews 7.9/10 Room
  • 863 reviews 8.2/10 Service
  • 7 reviews 7.1/10 WiFi
  • 511 reviews 7.8/10 Cleanliness
  • 359 reviews 6.4/10 Breakfast
  • 221 reviews 8.7/10 Vibe
  • 204 reviews 6.1/10 Value

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