Upon check in , we did ask to change to a higher room twice. On the first asking - the receptionist said no straight up. As we were standing in the foyer and not at the desk, i asked "whether she needed to check the current bookings to see if it was available?' Only to be met with "I know that we are completely booked!" Now granted she was probably right, but there is a clever way to answer a request from a guest. Just go into the comp bookings even thought you know the answer and pretend to check??

I stayed here for one night recently for work. My experience was good.

at first, the charges doubled up (paid online and then at the hotel on arrival). We were very pleased that the hotel promptly returned the extra charges. Honesty and fairness are important for us. THANKS. Breakfast was of high quality. (prefer anonimity)

Clean comfortable good location helpful staff

Great place to stay