Mercure Albury 4 stars

Customer review rating 4.6/5 1,325 reviews

ALLSAFE approved hotel

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Mercure Albury
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+ 11 Services

Hotel extras

Ideally appointed and perfectly located, Mercure Albury is a short walk from the bustling Albury retail precinct, cafes, bars, Botanic Gardens, Convention Centre and the highly regarded MAMA. Stay, dine, celebrate and explore this special part of NSW.

Services in the hotel and nearby

Check-in from 14h00

Check out up to 10h00

Paying

Services and practical information
  • WIFI/Internet Access
  • Parking
  • Accessibility for people with reduced mobility
  • 100% non-smoking hotel
  • Air conditioned
  • Airport shuttle Paying
  • Laundry
Leisure and activities
  • Swimming pool
Catering
  • Breakfast Paying
  • 1 Restaurant(s)
  • Room service
Business services
  • 1 Meeting room(s)
  • Web Corner on a Mac
  • Copy/print service available

Hotel location

Mercure Albury

579 Olive Street
2640 albury
australia

Tel: +61260216100

Fax: (+61)2/60216100

Check-in from 14h00

Check out up to 10h00

  • V LINE :  MELB SYDNEY ALBURY

  • By plane

    ALBURY AIRPORT At 3km / 2 miles - Shuttle paying

  • By plane

    MELBOURNE AIRPORT At 328km / 203 miles - Shuttle paying

  • By train

    ALBURY STATION At 1km / 0 miles

GPS :-36.077909, 146.918134

Our accommodation(s)

Our restaurants and bars

FABRIC Restaurant and Bar

FABRIC is a favorite venue with both locals and visitors. It offers a contemporary and seasonal menu that is complimented by a selection of local wines or beers.

Non contractual photo

Your meetings and events

Our meeting rooms

  • Number of meeting rooms: 1

  • Maximum capacity: 30 people

  • Maximum banquet capacity: 30 people

Find out more

Our guest reviews for
Mercure Albury

100% genuine reviews from our guests

Find out more

ALL Rating 4.6/5

1,325 reviews

tripadvisor

TripAdvisor Rating 4.5/5

154 reviews

2021 TripAdvisor Certificate of Excellence
Certificate of excellence 2021

Awesome and quick service great location

Customer review rating 5.0/5

Fiona C. Solo - 20/07/2021 Confirmed reviews ALL

Very friendly and helpful, rooms were so lovely and so clean. Breakfast was delicious and quick.

Dear Fiona C., You are a legend! Thank you so much for your wonderful comments. We look forward to welcoming you back to our home again in the near future. Sincerely, Meggan Gardner General Manager "Making Moments Matter"

Good service

Customer review rating 4.5/5

Joanne Families - 17/07/2021 Confirmed reviews ALL

Last minute booking and late evening check in was no problem. Professional and welcoming.

Dear Joanne W., Thank you so much for taking the time to share your experience with the team. Delighted that you were able to check in smoothly and we hope the room was nice and toasty on your arrival. We hope your next visit will be as pleasant as the previous one. Stay safe. Sincerely, Meggan Gardner General Manager "Making Moments Matter"

Comfortable weekend stay

Customer review rating 4.0/5

Scott Couples - 13/07/2021 Confirmed reviews ALL

A good place to stay for 3 nights in Albury. Comfortable bed and great ‘block out’ curtains to let you sleep in. Good location and very friendly staff.

Dear SCOTT J., Thank you so much for your wonderful review! We look forward to welcoming you back again soon to Mercure Albury. Until then, wishing you only the best of future travels. Warm regards, Meggan Gardner General Manager "Making Moments Matter"

Good position close to shopping centre.

Customer review rating 3.5/5

Elizabeth M. Couples - 12/07/2021 Confirmed reviews ALL

It was basic but clean and comfortable and met our needs

Dear ELIZABETH M., We very much appreciate your comments regarding your stay at the Mercure Albury earlier this month. We love reading of our valued guests enjoyable stays. Thrilled to read that our team were welcoming and that you were able to dine in the restaurant for both Breakfast and Dinner. RE our menu and eggs. Thank you for the feedback. I have shared this with our Executive Culinary Crafter. Follow us on Social Media to keep up to date with the team :) @mercurehotelalbury Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay! Warm regards, Meggan Gardner General Manager "Making Moments Matter"

Great stay , close to main streets and 5 minutes to my meeting

Customer review rating 5.0/5

Jude H. Business - 12/07/2021 Confirmed reviews ALL

From my time of arrival to the time I checked out, the service was flawless. Greeted with a smile by Meagan. My room was spacious, clean and very comfortable. Meagan offered to cook dinner in restaurant for me on Sunday night which was great and breakfast was good. I will definitely be staying again when in Albury next.

Dear JUDE H., Thank you. Thank you so much for your truly heart warming comments:) We just love what we do here at Mercure Albury. Follow us on Social Media to keep up to date with the team :) @mercurehotelalbury Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay! Warm regards, Meggan Gardner General Manager "Making Moments Matter"

Just wonderful

Customer review rating 5.0/5

Mell Business - 12/07/2021 Confirmed reviews ALL

Great people, great location, lovely accommodation. We couldn't ask for more. Thank you for looking after us Megz and team.

Comfortable and spacious room

Customer review rating 4.0/5

Russ Couples - 12/07/2021 Confirmed reviews ALL

The welcome from reception was very friendly and easy to check in. We found the corridors a bit colder than we would have liked. Not sure if that was the normal, or if there was a problem with the building aircon. Apart from that, a very pleasant and comfortable stay near the heart of Albury

Dear RUSSELL C., We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback and detailed at the one too! Wanted to touch base quickly on our corridors. The top floor always is the coolest in our winter months. I am currently reviewing whether the need for heating/ cooling up there so really appreciate your comments. So happy to hear you enjoyed your overall experience, and got to meet our Hotel dogs Honey and Harper:) Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meggan Gardner General Manager "Making Moments Matter"

Perfect for our needs

Customer review rating 5.0/5

Wal J. Couples - 08/07/2021 Confirmed reviews ALL

Spacious room, and delightful, accommodating staff on the front desk, and at breakfast next morning. Dinner in the restaurant was superb [but over-filling!]. Brilliant waiter / barman.

Dear WAL J., We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback., especially about our fab restaurant FABRIC Restaurant and Bar. Vishnu, our head of Food and Beverage is an absolute star. We are lucky to have him and the talented chefs a part of the team! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meggan Gardner General Manager "Making Moments Matter"

Always good to be back

Customer review rating 5.0/5

Hayley &. P. Families - 07/07/2021 Confirmed reviews ALL

The Mercure is the only place we ever stay while we are in Albury. The staff are friendly and always accommodating. It's great to know we'll always see a happy smiling face upon check in and out.

Dear HAYLEY W., We very much appreciate your comments regarding your stay at the Mercure Albury earlier this month. We are delighted to read that you had an excellent stay and enjoyed your visit at our home. The team love what we do so it makes easy work:) Follow us on Social Media to keep up to date with the team :) @mercurehotelalbury Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay! Warm regards, Meggan Gardner General Manager "Making Moments Matter"

Excellent communication regarding lare check in. Room comfortable and well equipped

Customer review rating 4.5/5

Kevin G. Couples - 06/07/2021 Confirmed reviews ALL

Megan was outstanding and an absolute delight

Dear KEVIN G., We very much appreciate your comments regarding your stay at the Mercure Albury. It is always a pleasure to receive positive feedback, especially in regards to our late night procedure. As we miss the first touch point with you, so heart warming to know the current process is working:) Really appreciate your personal comment also - I just love being able to help guests experiences be that much more through the deliverance of customer service. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Meggan Gardner General Manager "Making Moments Matter"
Customer review rating 3.0/5

Anonymous Couples - 06/07/2021 Confirmed reviews ALL

Bin liners not in room bins. Breakfast order was incorrect but replacement breakfast was issued. Didn't like $5 fee to deliver breakfast to the room.

Dear CHRISTOPHER G., Thank you for taking the time to tell us about your experience at the Mercure Albury. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. I wanted to touch base in regards to your points made. Bin Liners - these have been taken out of all ACCOR Properties in line with the Planet 21 initiative, saving on plastics - however we had introduced them back into play for COVID cleanliness. I will follow up with my housekeeping team as to why this was not in your room. Very odd. Sincere apologies for this one. RE Room Service with your eggs. Yes, this unfortunately was not passed onto the chef correctly. i am so glad the team were able to rectify the issue. RE the $5 room service fee. This is something implemented as taking a team member away to deliver food, leaves the restaurant unattended. This is essentially paying for the service of the room. We can have an option for you to pick up the food from the Restaurant however, saving the fee next time round:) We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Meggan Gardner General Manager "Making Moments Matter"

Very well located and great facilities. Above all was the welcome, service and professionalism of Meggan.

Customer review rating 5.0/5

Ashley C. Solo - 06/07/2021 Confirmed reviews ALL

Perfect

Dear ASHLEY C., We very much appreciate your comments regarding your stay at the Mercure Albury earlier this month. Thank you so much for you heart warming comments about the teams and my service style. We just love making our guests feel welcome:) Thank you for your kind feedback, and we hope to see you again soon for another wonderful stay! Warm regards, Meggan Gardner General Manager "Making Moments Matter"

Beds need upgrade

Customer review rating 3.0/5

Simone B. Families - 05/07/2021 Confirmed reviews ALL

Stayed for night travelling between Melbourne and Canberra. Very disrupted sleep. Every time my parter or I moved, the other would wake up.

Dear SIMONE B., Thank you for taking the time to tell us about your experience at the Mercure Albury. The only way we can improve and be notified of issues is through our valued guests - so thank you! I have made the decision to order another bed for room #110, so thank you! I have also asked the Housekeeping team to sweep through all the other Family Rooms to see if any others require replacing. These beds were placed into the rooms in 2018 so they are almost at their life span. So thank you again! We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Stay safe this winter! Sincerely, Meggan Gardner General Manager "Making Moments Matter"

Great staff and a huge room

TripAdvisor rating 4.0/5

Rob G 23/03/2021 TripAdvisor review

This was a last minute trip and whilst booked out on the app a call secured the last two rooms available. They were spa rooms and a bit more pricey than the regular rooms but they were enormous. The in room spa was also spectacular and would easily fit two. Ten minute walk to a bunch of good cafes and bars. Five minutes to Woolies. Staff were super helpful with spa salts, printing and general questions.

Dear Rob G, Happy Easter! We hope this message finds you enjoying the holidays. I wanted to reach out and thank you for the wonderful review! We look forward to the opportunity to welcome you back to our home again soon. Be well. Keep safe this School Holidays. Warm regards, Meggan and The Mercure Albury Family

Albury stop over

TripAdvisor rating 5.0/5

861rolfs 04/03/2021 TripAdvisor review

Good location and very friendly staff. Diner at their restaurant "FABRIC"was the highlight of or 2 day stay. The food was exceptional and the waiter very professional. The tropical restaurant/pool setting created a most pleasant mood. A most enjoyable stay !!!

Good Afternoon 861rolfs, Thank you so much for taking the time to provide some stunning feedback for the team! Love love love that you were able to take in the best part of our home, our poolside Restaurant space FABRIC Restaurant and Bar. We look forward to welcoming you back to our home again in the near future. For now, be well - keep safe. Warm regards, Meggan and the Mercure Albury Team

You can’t go past the Mercure in Albury

TripAdvisor rating 5.0/5

Julie P 24/02/2021 TripAdvisor review

We recently stayed here overnight and it was just fabulous. The room was spotless and the bed so comfortable. A wonderful atmosphere and the on site restaurant, Fabric, is not to be missed. The Mercure is a five star stay when you are in Albury.

Dear Julie P, Thank you so much for your truly heart warming comment:) Our team really just love what we do - and it helps having a beautiful poolside restaurant to sip cocktails alongside. We look forward to welcoming you back to our home again on your next visit to Albury. Sending best of wishes from the entire family here at Mercure Albury. Warm regards, Meggan G General Manager Mercure Albury Family

Great Location, Friendly Staff, Best Value for Money

TripAdvisor rating 5.0/5

jwrigley33 13/02/2021 TripAdvisor review

Thoroughly enjoyed my stay at Mercure, Albury. Great location with pool, friendly, professional staff and the FABRIC Restaurant & Bar offers the best food in town. Overall, best value for money whether your with family, a couple or on your own. I'll be back.

Dear jwrigley33, Happy Valentines - thank you so much for taking the time out of your day to share this beautiful feedback! It truly is heartwarming to the team and I - so thank you! We cannot wait to welcome you back to our home again in the near future. For now, safest of travels and Bon Voyage. Warm regards, Meggan G General Manager Mercure Albury

Perfectly Adequate

TripAdvisor rating 4.0/5

sharheffer 04/12/2020 TripAdvisor review

I am retired and travel as often as I can and I am constantly being asked to comment on the various properties I stay at during my many trips around Australia. I'm not sure that my opinion carries much weight but I usually oblige by offering my comments. I always undertake as much research as possible prior to booking accommodation and this means I am seldom disappointed. My most recent stay at the Mercure Albury was "perfectly adequate". I have stayed here before and it suits my needs, and indeed if I ever encounter any difficulties I simply ask the hotel staff to address the issue and almost without exception my issue is solved.

Dear sharheffer, I can assure you, your opinion matters to us:) Thank you so much for taking the time to share your recent experience with us. We love hearing about our valued guests stays, it really does make our day. It also sees room for improvement so that any issues that may arise will not occur again for our future guests. So sharheffer, keep sharing that feedback! Us hoteliers love it. Please keep safe this festive season. We look forward to welcoming you back to our home again in the near future. Warm regards, Meggan and the Mercure Albury Team

Very satisfied

TripAdvisor rating 5.0/5

jenarooptyltd Business - 02/10/2020 TripAdvisor review

Great stay ,the staff were very welcoming. The bed was very comfortable. Location is certainly central for the town of Albury. Very quiet location. Plenty of shopping and dining options in walking distance, also good restaurant in house.

Dear jenarooptyltd, Thank you so much for taking the time to share your experience with the world through Trip Advisor. The team here at Mercure Albury strive to make every moment matter for our valued guests, so to read of your enjoyable stay is music to our ears:) We look forward to welcoming you back to our home again in the near future. For now, enjoy the reopening of domestic travel and travel safely. Sincere regards, Meggan Gardner General Manager Mercure Albury Family

Short break

TripAdvisor rating 5.0/5

candice19822020 30/09/2020 TripAdvisor review

Needed time away from work and the town and also we have been staying since the virus started to support the hotel and keeping them in business and we enjoy our stay every time w come up every weekend

Dear candice19822020, YOU GUYS ARE SUPERSTARS:) Seriously Candice and Tim, you make our day when you arrive. We cannot wait to celebrate Tim's birthday with you this weekend. Thank you for being such loyal guests! Lets celebrate soon Warm regards, The entire Mercure Albury Fam!

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