Mantra Towers of Chevron Surfers Paradise

We had an 8 night stay with friends, sharing a 3 bedroom 2 bathroom apartment during school holidays. Whilst I understand some are single entry we had a 2 bed, 1 bath combined with a hotel room. It was fine for what we needed and located on the end of a corridor, which gave us some ocean as well as hinterland views. The apartment was spacious and included most things we needed. There were a couple of minor issues; sticking drawers in the kitchen; the bathroom did not lock, which we feel could be fixed. We had a couple of issues with faulty items in the room which were rectified for us. Towels could be switched out at reception whenever we wanted. We found the air con worked well and kept us comfy. The games room was enjoyed by the adults and kids. The different pool options were great. BBQ areas were, seemingly, always fairly available. Our main concern was cleanliness at the pool toilets. It was a busy time of year and I reported a concern which was not rectified during our stay. I've been in touch with the hotel about this as I felt it was letting them down when many other aspects were great. I read other recent reviews prior to our stay and had been a little concerned about some comments, but our two families had a thoroughly enjoyable stay, loved the central location and hope to return.

After booking , I read the reviews and was worried about the mixed reviews and what we were going to be staying in. On arrival reception was great and quick to check us in and explain the parking. We arrived at our room (2bed/2 bathroom on the 7th floor overlooking the pool) and although not terrible the rooms definitely feel neglected. I think for the price you are paying you expect more but are really getting an average room. Not terrible, not exceptional, definitely not $500 a night room which is why I imagine the reviews are so mixed. Our roller bed was not in the room but reception were apologetic and quick to rectify. During our 5 night stay the room was not serviced which we knew but little things like 1 x dishwashing liquid sachet and 2 x bin bags were just not enough. We found a cockroach in our room during a stay which was pretty awful for what I would expect from this place and the parking was a nightmare, getting back each night and hoping you get a park as there is just not enough allocated for Mantra guests, this means parking next door and paying $26 a night. Something else you wouldn’t expect to do at this price. The pool was beautiful (however there was rubbish floating in the pool at 8am in the morning when we went) but again it was terrible, just not what you would expect from this sort of place. Overall would I stay again? Probably not. I just dont feel like you got value for money when the only thing you are really getting is a great location and there are many other places you can get that. With a little love this place could bounce back but I would say keep looking before booking this place.

Highly recommend the Chevron due to its perfect location, walking distance to beach and attractions and Coles is just downstairs. Nice rooms with breathe taking views. Helpful and professional staff. Family friendly with lovely and safe pools for entertaining kids.

Beautiful room and views. Kids loved the pool and great for the little ones who can’t swim. Staff friendly and helpful. So close to public transport, shops and restaurants. Supermarket and bottle shop located under the complex. Highly recommend.

Great experience and best location in Surfers. The apartment was clean, beautiful views and very spacious. We love the balcony and being able to just sit and watch the world go by. Lots of wonderful restaurants close by and of course the beach is just a short stroll away.