BreakFree Moroccan Surfers Paradise

Just amazing. We stayed in a 3 bedroom apartment on level 20 and we loved it. The view was next level, made it perfect. There was no aircon in our room but was told that due to height and location of the room we would have a beautiful cool breeze and it was - it was so cool. Location was everything we wanted close enough to the cavill avenue and right across the road from the beach. Décor is dated but it did not negatively impact our stay. Pools were great. Staff were great. Thank you.

Well I’ll start with the good points. Great location, good size apartment, nice pools (when they were open), nice views. That’s where it ends, No wifi, no aircon,no phone, no beach towels, filthy fridge door, mouldy curtains, mouldy lamp shade,bath and tiles,filthy door tracks, broken sun lounge on balcony, lift was not working on 2 days had to climb up 10 flights of stairs. Swimming pool was closed 3 days due to security outage.

Good location. Room was shabby , clean but in need of renovation. AC did not work from checking and was out of order for the entire stay. Staff did not attend to AC outage. Do not stay here unless a renovated room is guaranteed.

We checked into the Moroccan for 7 nights (9/1/23). Although we reserved and paid for ( $ 3,851.00) a one-bedroom, we were given a 2 bedroom apartment. This would be fine, except it was the most shabby, least looked after place we have ever stayed in. There is absolutely no wi-fi, although we were promised high speed internet; we ended up spending over $100 to tether our machines to use our phone data. The air-conditioning did not work at all. As if these things weren’t bad enough, the windows had not been cleaned in forever, the shower and ceiling were full of mould, and the furniture was lumpy and uncomfortable. The kitchen counter was full of hack marks, probably because there was no cutting board. Neither phone worked. I spoke with two different people at reception, who both pretty much told me unapologetically that it would take at least a week to get someone out to check on the internet and the air-conditioning. I emailed the management and still have not received a response. Halfway through our visit we were sleeping and heard a crash- the drapes in the living room just fell off the wall. The handyman they sent to fix that was unable to figure it out and we spent the rest of our visit with no privacy in that room, as that window faced all of the the other resorts. Honestly, I am completely gobsmacked at how awful this experience was. We visit Surfer's Paradise several times a year and are normally sad to leave, but this time we were anxious to get home, where we could be comfortable. We have never stayed at the Breakfree Moroccan before and we definitely will not be doing it again. In fact, I doubt we would take the chance of staying at any Breakfree property again. We chose this property as I am an ACCOR member. I may be rethinking that also in the future...

The Apartment I got was very dirty There dirt on the walls and doors the bathroom smells the roller away beds were in very bad condition. The appliances were in bad condition even the pan was bad that I had to buy one to use. The only good thing was the location and the view from the apartment. The photo below shows a dirty door then I cleaned it with disinfectant wipes.