Mantra Southport Sharks 4 gwiazdki

Ocena klientów (Ocena ALL) 4.6/5 Liczba opinii: 1 149

Mantra Southport Sharks - Image 1
Mantra Southport Sharks - Image 2
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Melia Ct, 4215 SOUTHPORT, Australia

Opis

O hotelu

  • Our 24 hour reception is available to facilitate a smooth check-in and check-out process

  • Exceptional conference facilities to deliver a one-of-a-kind and professional event

  • One the Gold Coast's finest fitness facilities with state of the art machines

  • There is plenty of parking located conveniently onsite, at no charge to you

  • Our enclosed walkway provides access to one of the largest licensed clubs in Queensland

Nasze pokoje

Lokalizacja hotelu

Mantra Southport Sharks

Melia Ct
4215 SOUTHPORT
Australia

Pozycja GPS:-27.956087, 153.384131

Telefon
Faks +61 7 5532 9101

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Parking
  • Zwierzęta niedozwolone
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Bar
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.6/5  Liczba opinii: 1 149

Ocena TripAdvisor  4.1/5  Liczba opinii: 485

Certyfikat Doskonałości 2025

Good but little things could make a big difference

Ocena na stronie TripAdvisor 4.0/5

Melissa Y Opinia zatwierdzona w TripAdvisor

Well located however not clear where Accor plus dining benefits offered. Not a dark room at night but they came to fix the curtain so it did improve. Room and Bathroom were a good size with a place for the suitcase. I ordered room service several times which was great food and service. I would recommend this and do this if I stay here again. One night I had dinner at the club. However they were so busy I ate at a table with the previous persons plate still there. It was not cleared before I left.

Great location close to the hospital

Ocena na stronie TripAdvisor 4.0/5

Kristi M Opinia zatwierdzona w TripAdvisor

I would stay here again. I wasn't a fan of the sink not being directly in the bathroom, but for a compact room they did well. I also would have appreciated breakfast starting at 6:30. I don't really enjoy having to eat in my room. It also felt like they were looking for extra money and savings wherever they could. It wasn't all that clear on the breakfast form what was included in the free breakfast and what was going to cost extra.

Location Location

Ocena na stronie TripAdvisor 5.0/5

Bob M Opinia zatwierdzona w TripAdvisor

Everything was easy. I was a late arrival, and the Korean Manager was excellent. He knew his job inside out. All the staff were good, and the stay was perfect. It was in the right position, close to Surfer Paradise in one direction and Theme parks in the other. The club food was excellent, and the coffee outside the front door was perfect.

What a pleasant surprise

Ocena na stronie TripAdvisor 5.0/5

Jacolas Opinia zatwierdzona w TripAdvisor

I had looked at this accommodation many times but never booked because it was out of the way and I assumed not close to amenities, resturants, etc. However I was pleasantly surprised how close the sharks club is. Dinner and breakfast there was excellent. The room was fabulous, so neat, clean and a very comfortable bed. Staff were friendly and prompt. I've already recommended another stay here with friends. Thank you! 5 stars.

BAD EXPERIENCE

Ocena na stronie TripAdvisor 1.0/5

890deannet Opinia zatwierdzona w TripAdvisor

Receptionist welcoming, management very unhelpful. I had accidentally booked my room through a site which I thought was the Mantra (I now know it wasn’t their site and the company I did book through has a 1 star review rating on Trip Advisor), who advertised in AUD but charged in USD resulting in the very simple room costing $430 for one night. On arrival I told the receptionist what had happened and she was apologetic and I asked if she had a phone number for the company who did the booking. She said she didn’t know but she would ask management who basically said there is nothing we can do because it’s been booked through a third party. I accepted this (although I feel that the hotel should have responsibility being that they are allowing these companies to make bookings on their behalf) and thanked her and said I would put in a dispute with my bank. As I was walking to my room I heard her chasing after me so I returned around and asked if everything was ok to which she replied, my manager heard you say that you were going to dispute it and if you are you need to pay for another room because if you put in a dispute we won’t get our money either. I clearly was not going to pay another $330 (the hotel’s direct rate) and was nervous that they would cancel my room and I would have nowhere to stay for the night so told her that I wouldn’t dispute it. I completely understand having to deal with the third party but when you can’t contact the third party surely the hotel has some responsibility to ensure that the people they are allowing to accept bookings on their behalf are doing the right thing by their customers.

Good morning Deanne, Thank you for sharing your experience with us. I appreciate you taking the time to provide feedback, and I'm sorry to hear that your stay was affected by the booking process. I'm glad to hear that our receptionist provided a warm welcome and was empathetic to your situation. I understand how frustrating it can be when unexpected charges arise, especially when dealing with third-party booking sites. To clarify, our team aimed to provide guidance on how to address the issue with the third-party booking site. We suggested that disputing the charge through your bank could lead to a lengthy process, which is why we recommended reaching out to the booking company directly for a quicker resolution. Our intention was to help you avoid any additional inconvenience. However, I regret that this was not communicated more clearly, and I apologise if our response added to your concerns. While we strive to ensure that our guests have a seamless experience, we are limited in our ability to intervene when bookings are made through third-party sites, as we do not have control of their policies. We encourage our guests to book directly with us to avoid such issues, as this allows us to ensure that everything is handled smoothly from start to finish. I do understand that it can be challenging to navigate the various options available online, and I'm sorry that this resulted in a less-than-ideal situation for you. Please rest assured that your feedback has been shared with our team to improve our communication in the future. If you have any further concerns or if there's anything else we can assist with, please feel free to reach out to me directly. Thank you again for your understanding, and I hope we have the opportunity to welcome you back in the future under better circumstances. Kind regards, Courtney General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 350 Liczba opinii 9.5/10 Lokalizacja
  • 688 Liczba opinii 8.4/10 Pokój
  • 595 Liczba opinii 9/10 Obsługa
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  • 386 Liczba opinii 8.8/10 Czystość
  • 295 Liczba opinii 7.4/10 Komfort
  • 205 Liczba opinii 8.6/10 Udogodnienia
  • 186 Liczba opinii 7/10 Jedzenie

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