Mantra Crown Towers Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 3.9/5 Liczba opinii: 878

Mantra Crown Towers Surfers Paradise - Image 1
Mantra Crown Towers Surfers Paradise - Image 2
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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Nasze pokoje

Lokalizacja hotelu

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

Pozycja GPS:-27.995663, 153.428385

Telefon
Faks +61 7 5555 9998

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu

3 baseny

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  3.9/5  Liczba opinii: 878

Ocena TripAdvisor  3.8/5  Liczba opinii: 3 291

Misleading advertising compared to reality

Ocena na stronie TripAdvisor 2.0/5

Violeta C Opinia zatwierdzona w TripAdvisor

Photos are misleading – they don’t reflect reality. This was our first family holiday in Surfers Paradise, and unfortunately, the accommodation was extremely disappointing. The towers had a water leak, and every room smelled strongly of mould. The odour was so overwhelming that we had to relocate to different rooms. Bathrooms were outdated and not in proper working condition. Rubbish was left in the hallways. The oven was falling apart. The kitchen rangehood was so greasy that the fans couldn’t handle steam from cooking. The outdoor pool, meant for children, was under construction and unsafe to use. Staff struggled to manage complaints, often deflecting issues to the body corporate instead of resolving them. There was no bar downstairs to enjoy an evening drink. Overall atmosphere was very low and uninviting. Positive note: The location was excellent, and the new tram rail was a great convenience.

Very disappointing stay

Ocena na stronie TripAdvisor 1.0/5

Matthew H Opinia zatwierdzona w TripAdvisor

Unfortunately, we had a terrible experience at the Mantra Crown Towers. Our first room was in very poor condition , leaking taps, splintered cupboard doors, broken glasses in the cupboards, and walls covered in marks and blobs of gap filler. While the staff were polite and promptly moved us to another room, they explained that the rooms are individually owned under a strata title, so maintenance standards vary by owner. The second room was only slightly better, with visible water damage to the kitchen cupboards and similar marks across the walls and ceiling. The worst part of our stay was the constant construction noise from two high-rise buildings directly next door, along with ongoing council roadworks. Although I understand this was outside the hotel’s control, the small note now on the website is misleading. It states that work occurs between 7 a.m. and 6 p.m., but we were repeatedly woken around 6 a.m., and when we asked reception, we were told they had only recently been informed that the council construction would be running 24/7. The noise was incredibly loud and disruptive throughout our stay. I do want to acknowledge that hotel management were quick to contact me after receiving my email and were understanding and proactive in launching further Investigation and reaching a mutual resolution. Overall, this was a very disappointing experience.

Family Friendly and Better Than the Reviews Suggest!

Ocena na stronie TripAdvisor 4.0/5

Global51282637816 Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed at Mantra Crown Towers for a week and loved it. Our apartment on the 31st floor was renovated, spacious and had an incredible view. The cot we requested was ready on arrival which was much appreciated. The lagoon pool is beautiful. It was a little cold this time of year but still great on sunny days. The indoor pool and spa were not as warm as expected and could use some updating (hence 4 stars instead of 5) but the outdoor area and large apartment more than made up for it. The location is excellent and very handy for the tram. Exit near the Thai restaurant, cross the road and you are at the stop. To get to the big mall called Pacific Fair, take the tram towards Broadbeach South. To get back, take the one heading to Helensvale. The stop you need is called Cypress. Overall it was a really good stay. I would happily go back and recommend it, especially for families!

Spacious 3 bed apartment

Ocena na stronie TripAdvisor 4.0/5

KiwiDerek78 Rodziny - Opinia zatwierdzona w TripAdvisor

Very spacious 3 bed apartment on level 33. Great views out to the ocean. Hotel is very dated and appeared most of the amenities in the foyer no longer exist. Pools would be great in summer. Suggest if the pool kiosk took eftpos it would make a killing!!

Self catering Gold Coast

Ocena na stronie TripAdvisor 4.0/5

Faye J Rodziny - Opinia zatwierdzona w TripAdvisor

Overall good value, loved the apartment and facilities. The apartment was clean and spacious, the corridors were in need of repair. Arrived late and access was via a telecom system no staff on site after-hours. I don’t particularly enjoy having to navigate instructions when tired from travelling, I personally find it stressful. Amenities both on site and around the local area were minimal after 9pm so unable to make a hot drink until the following day. One restaurant onsite but limited variety the food was Thai not my go to food. Overall nice self catering option, great views.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 612 Liczba opinii 9.4/10 Lokalizacja
  • 1 046 Liczba opinii 5.3/10 Pokój
  • 524 Liczba opinii 6.8/10 Obsługa
  • 77 Liczba opinii 2.9/10 Internet
  • 517 Liczba opinii 2.1/10 Czystość
  • 511 Liczba opinii 8.7/10 basen
  • 506 Liczba opinii 4.8/10 Udogodnienia
  • 357 Liczba opinii 3.1/10 Klimat

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Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.