Mantra Crown Towers Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 4.1/5 Liczba opinii: 1 084

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5 19 Palm Avenue, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Tropical lagoon pool & heated kids' pool

  • Only 100m to Surfers Paradise Beach

  • Secure undercover parking

  • Self-contained apartments with a private balcony

  • On-site gym so you never have to miss a workout

Nasze pokoje

Lokalizacja hotelu

Mantra Crown Towers Surfers Paradise

5 19 Palm Avenue
4217 SURFERS PARADISE
Australia

Pozycja GPS:-27.995663, 153.428385

Telefon
Faks +61 7 5555 9998

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Centrum fitness
  • Wi-Fi
  • Całkowity zakaz palenia na terenie całego obiektu

3 baseny

There's plenty of ways to make a splash, with two outdoor pools and an indoor heated pool. The kids will love the children's pirate ship with it's own waterslide, sandy beach and water fountains.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.1/5  Liczba opinii: 1 084

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 267

Great weekend get away

Ocena na stronie TripAdvisor 5.0/5

Khandi M Opinia zatwierdzona w TripAdvisor

There is Lovely staff, the rooms are a little dated but spacious and very clean, great location, walking distance to everything you would need for your stay. The pools and spas are stunning. This hotel was a pleasure to stay at. Thank you for having us!

Dear Khandi, Thank you for the lovely feedback. Glad to know you enjoyed your stay with us. Once again thank you & we look forward to welcome you back at Mantra Crown Towers Surfers paradise. Kind regards Aditya

Late check in, dirty mouldy rooms. Would not recommend.

Ocena na stronie TripAdvisor 2.0/5

Amy W Opinia zatwierdzona w TripAdvisor

Late check in despite being told our room would be guaranteed check in 2pm. Left waiting over half an hour with two tired kids who’d been travelling all day, one lady at reception quite rude and unapologetic, another offered some pool kiosk drink vouchers. Would rather be in our room on time. Rooms are old, tired, dirty. The curtains are extremely mouldy and the couch is very stained.

Never ever again

Ocena na stronie TripAdvisor 2.0/5

Maguiretravel5050 Opinia zatwierdzona w TripAdvisor

I have stayed here around 6 times over the past 18 years and seen its gradual decline to a point now where I would never stay again. Upon paying a pretty decent money I entered my one bedroom room on level 5. First thing that hits you in the eye is that the couch/sofa bed is broken and can’t be used even as a couch and there’s a sign that says not to use as a sofa bed. The second little two seat couch is dirty but I manage to clan clumps of hair off one side to have a seat, what was on the other side on the seat I don’t even want to know. The dining table has metal chairs that look more like outdoor chairs. There is no internet. I open the blinds for my view and I am overlooking a work site next door where the new Meriton building is being constructed. So builders and machinery from 7am to 9pm with the night works. I’m thinking this has got to be a joke for the price paid. To the staffs credit they did send up the maintenance guy who managed to get the couch sofa bed fixed well enough to sit on and they provided a dongle to provide reliable Internet, which ultimately I didn’t use as by resetting the ancient in room modem 20 times I had enough internet to do the limited things I needed to. The next door work site is obviously not the fault of Crown Mantra, but please please please let people know when they are booking what lies in store for them. I did ask to be changed room but this was knocked back by staff. Having saved up for quite some time it was so disappointing and as much as you don’t want it to ruin the one week off I’ve had for 6 months …. well it did. I’ll never stay at this place again and the many fond memories over a long period of time have been diminished. There will be the usual response that they are sorry that they did not live up to expectations, but they’re not. When they put people in rooms like that they do so knowingly. Some of the higher rooms and privately owned rooms are terrific, that one I stayed in, nothing short of a disgrace. Be warned about this place and note that the next door building site will be a happening thing for a number of years. Just don’t want others to save money from working hard, only to feel cheated and let down. Many many many better places than here.

Dear Guest, Thank you for the feedback. We sincerely apologize for the inconvenience caused to you. As you do understand there is nothing we can do about the Contruction next door. Gold coast is growing fast & there is preety much construction everywhere. We will work through other issues mentioned by you. kind regards

Great family hotel with all the basics neded

Ocena na stronie TripAdvisor 4.0/5

RhiannonL304 Opinia zatwierdzona w TripAdvisor

Excellent location - close to beach and trams and the pools are fantastic. Family friendly hotel. We stayed with our two kids (5 and 2) and we all had a great time. It's not a 5 star hotel in terms of the hotel rooms, but the pools, location, on site Thai restaurant, pool cafe all make for a great family holiday. The staff are all really friendly and helpful. We didn't spend much time in the room so didn't go over it with a fine tooth comb. It did the job and had all the basics we needed - a place to sleep and eat the odd meal. We spent most of time out of the room exploring and swimming. The reception staff were fantastic on check in. Our allocated car spot was too tight for our car so we popped back up and they switched our spots to one that was easier to get into.

Dear Rhiannon , Thank you for feedback. We trust you enjoyed your stay with us. Kind regards

Save your money! Worst hotel ever!

Ocena na stronie TripAdvisor 1.0/5

Cassie J Opinia zatwierdzona w TripAdvisor

This is the worst hotel we have ever stayed in. So overpriced!! The reception lobby is dark no lights on at all. it feels empty and huge spaces where they used have bars and cafes are just left deserted. The rooms have paint chipping literally everywhere and chunks out of walls(see photos) the tiles in floor are cracked. The furniture is so dated. Beds sank in the middle and the whole place felt dirty. Weird smell in rooms and hallways. It’s like is a neglected hotel for demolition! Location is good and pool is good but it was definitely not well kept. Motels we have stayed at have more modern furniture and upkeep. Mantra are stopping the ball big time on all their properties it’s so sad! The location is good but would never recommend it.

Dear Cassie, Thank you for the feedback. Sorry you didn't enjoy your stay. We are certainly not the worst hotel but we will look at ways to improve. kind regards

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 539 Liczba opinii 9.6/10 Lokalizacja
  • 956 Liczba opinii 5.9/10 Pokój
  • 479 Liczba opinii 7.4/10 Obsługa
  • 56 Liczba opinii 3/10 Internet
  • 501 Liczba opinii 9.2/10 basen
  • 407 Liczba opinii 3.1/10 Czystość
  • 313 Liczba opinii 3.8/10 Klimat
  • 34 Liczba opinii 3.9/10 Śniadanie

Zarządzane przez Trustyou

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