Mantra Circle on Cavill Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 4.5/5 Liczba opinii: 1 269

Mantra Circle on Cavill Surfers Paradise - Image 1
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9 Ferny Avenue, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Choose between our two lagoon style pools and indoor heated pool.

  • Hold a private movie night for you and your guests in our 12-seater theatrette.

  • Enjoy our fully equipped gymnasium.

  • Detox in our sauna and steam room.

  • Complete your holiday itinerary with our complimentary tour booking service.

Nasze pokoje

Lokalizacja hotelu

Mantra Circle on Cavill Surfers Paradise

9 Ferny Avenue
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.00135473, 153.4268403

Telefon
Faks +61 7 5582 2020

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja

3 baseny

Mantra Circle on Cavill has a choice of lagoon style pools and an indoor heated pool. There's also a spa to help you unwind.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.5/5  Liczba opinii: 1 269

Ocena TripAdvisor  4.0/5  Liczba opinii: 4 701

Certyfikat Doskonałości 2023

Great location in the heart of Gold Coast

Ocena na stronie TripAdvisor 4.0/5

bboy726 Opinia zatwierdzona w TripAdvisor

Everything was a breeze from check in, to our well appointed room overseeing the lake and to check out. The facilities on the property are well managed and clean. A good size gym onsite at the north tower with everything you need for a good workout. Would highly recommend staying here.

Dear bboy726, We thank you for taking the time to provide valuable feedback following your recent stay with us, we are thrilled you enjoyed your experience. Appreciate the commentary around the well-appointed apartments and the well-maintained facilities, pleased you also enjoyed the good size gym. bboy726, the team and I look forward to welcoming you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill

Modern and clean!

Ocena na stronie TripAdvisor 5.0/5

000Rach000 Rodziny - Opinia zatwierdzona w TripAdvisor

Modern, clean, fantastic apartment! We throughly enjoyed our stay here: booked via wow stay and it was really straight forward. Really central. Pool is great for kids! Very quiet and more than enough beds to go round. We throughly enjoyed our stay!

Dear Rach, Thank you for choosing to stay with us here at Mantra Circle on Cavill, we truly appreciate the custom. We thank you for taking the time to provide valuable feedback following your recent stay with us, we are thrilled you enjoyed your experience. Rach the team and I look forward to welcoming you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill

My 13yo slept on the couch with no blanket!

Ocena na stronie TripAdvisor 1.0/5

Nicole S Opinia zatwierdzona w TripAdvisor

We recently stayed for six nights, and unfortunately, our experience was far from what we expected given the premium rate we paid. On one of the mornings, I woke to find my 13-year-old son on the couch, cold and uncomfortable. His bed had broken during the night when he reached for his phone charger, causing the mattress to fall through the slats. Thinking he’d somehow caused the damage, he didn’t tell us and instead slept on the couch without a blanket. When I informed the hotel, maintenance came promptly the next day and repaired the bed, but aside from a verbal apology, no further compensation was offered. For the cost of our stay, I would have expected all beds to be in good working condition and a better response from management. Maintenance also had to come in to fix a broken blind in the kids’ room, which had woken them up at sunrise due to being stuck open. On top of this, we noticed a persistent urine smell in the kids’ room. We reported it but received no response. While we could manage the room’s odor by airing it out, the urine smell never went away. The housekeeping staff did a great job, but the quality of the room and the lack of management acknowledgment left us disappointed. Additionally, the Wi-Fi was only accessible on handheld devices and didn’t work on the room’s smart TVs, with the signal being quite weak overall. For a place charging premium rates, I expected a higher level of comfort and care.

Dear Nicole, Thank you for sharing your feedback following your recent stay with us here at Mantra Circle on Cavill. I sincerely appreciate you taking the time to bring these concerns to our attention and I am genuinely sorry to hear that your experience did not meet your expectations. Firstly, I want to express my regret about the challenges you faced with the bed in your son's room. I understand how unsettling and uncomfortable this situation must have been for both him and your family. While I’m pleased to hear that our maintenance team addressed the issue promptly, I acknowledge that the initial inconvenience certainly fell short. I am also disappointed to learn about the issues with the blinds and the unpleasant odor in the room. Both of these concerns are unacceptable, and I apologize for the lack of a thorough resolution during your stay. Rest assured, I will personally investigate these matters with my team to ensure such issues are rectified and do not occur for future guests. Regarding the Wi-Fi, I understand how essential reliable connectivity is for a comfortable stay. Your comments have been noted, and I will review the current system with our IT team to explore ways we can improve this service to better meet our guests' needs. Our central team are currently working with our WI-FI operator to enable smart TV streaming. While I’m pleased to hear that our housekeeping team made a positive impression, I deeply regret that the overall condition of the room and our handling of the situation diminished your experience. At Mantra Circle on Cavill, we pride ourselves on delivering high-quality service and accommodations, and it is clear that we missed the mark during your stay. Thank you again for your valuable feedback, which helps us identify areas for improvement. I hope we have the opportunity to welcome you back in the future for a more memorable experience. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill

Great Location

Ocena na stronie TripAdvisor 5.0/5

tracyh716 Couples - Opinia zatwierdzona w TripAdvisor

We looked at several available hotels in the Accor chain for Supercars gold coast 2024.This was a good choice. We had a one bed sea view. Great Kitchen amenties North Tower floor 28. It id s big complex. Pool was cold but great are. Servicing after a 5 day stay. But we could get a re stock and towels etc from reception as we were only staying 3 nights.Close to everthing. The lifts were busy and slow at times. But we would return.

Dear tracyh716, Thank you for choosing Mantra Circle on Cavill for your stay during the Gold Coast 500 event and for taking the time to share your feedback regarding your experience. I'm pleased to hear you enjoyed the convenience of our location, as well as the kitchen amenities and views from your room in the North Tower. We understand the importance of easy access to facilities and will take your feedback on the lifts and pool into consideration as we continue to enhance our guest experience. Additionally, I’m glad our reception team could assist with replenishments of towels etc. during your stay. We look forward to welcoming you back to Mantra Circle on Cavill again in the future for another memorable experience. Warmest regards Damian Sillars General Manager

Beautiful view from our Balcony

Ocena na stronie TripAdvisor 4.0/5

305vivienneh Couples - Opinia zatwierdzona w TripAdvisor

We enjoyed our stay and the unit was beautiful. The view was stunning and a lovely clean unit. The bed was very comfortable too. I just found the parking a bit of a nightmare. You would use your key to swipe it & cars coming the other direction just drive in & the gate then closes. If you had a car behind you’d get stuck. The gate on the way out is crazy, if there are cars driving past once the gate opens it doesn’t read your car & then closes up. Everything else was great location wise but the parking wasn’t good.

Hey there 305vivienneh, Thanks so much for taking the time to provide valuable feedback following your recent stay with us. So great to hear that you loved your unit and the view from the balcony, it's absolutely amazing and so pleased you enjoyed it. I do offer my sincere apologies regarding the parking instances you have outlined, that is so disappointing to read that cars would cut in front of you and the drama this causes at the section, I completely understand. 305vivienneh, I do hope we can welcome you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 688 Liczba opinii 9.5/10 Lokalizacja
  • 1 016 Liczba opinii 7.9/10 Pokój
  • 463 Liczba opinii 8.3/10 Obsługa
  • 30 Liczba opinii 4.1/10 Internet
  • 294 Liczba opinii 5.5/10 Czystość
  • 117 Liczba opinii 5/10 basen
  • 44 Liczba opinii 7.4/10 Strefa wellness

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