Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 1 463
Mantra Circle on Cavill Surfers Paradise
9 Ferny Avenue
4217 SURFERS PARADISE
Pozycja GPS:-28.00135473, 153.4268403
Telefon +61 7 5582 2000
Kontaktowy adres e-mail
Zameldowanie od: - Wymeldowanie do:
Mantra Circle on Cavill offers a swimming pool, perfect for you to relax after a day of exploring.
At Mantra Circle on Cavill we don't do anything by halves, offering beautifully appointed 1, 2 and 3 bedroom apartments all with gourmet kitchen and spacious open plan living. Featuring contemporary furnishings as well as floor to ceiling windows with views either over the ocean stretching from Stradbroke Island to Burleigh Heads or the Gold Coast hinterland to the west. All apartments feature air-conditioning, laundry facilities, WiFi access (fee applies), LCD TV, Cable TV and private balcony.
Opinie naszych gości
100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hoteluDowiedz się więcej
Definitely not worth it. It’s no hotel accommodation it’s a air bnb.
Ocena na stronie TripAdvisor 1.0/5
LindaAgas Rodziny - Opinia zatwierdzona w TripAdvisor
Check in was with Brian at reception he was so nice couldn’t do enough. Room had partial sea view even though it was stated ocean view on bookings. Dishwasher wasn’t working. Water pressure was weak. Carapace extremely tight. Checkout was terrible the ladies at the reception were permissive and condescending especially when I told them I didn’t get a second room key. I used the f word stating it to the key after o was told my bond would be affected and not told a price. When I found the second key in the bottom of my car I took it back and apologised and both women didn’t even acknowledge me. It was stressful and very unprofessional no communication and problem management skills. Definitely won’t be returning.
Dear Linda, Thank you for taking the time to tell us about your experience at the Mantra Circle on Cavill. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mantra, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and acknowledging that you swore at our staff. Sincerely,
Ocena na stronie TripAdvisor 4.0/5
mrpres461 Couples - Opinia zatwierdzona w TripAdvisor
We stayed in an ocean view apartment with spa bath which was in the North building. The reception is in the south building but it’s an easy walk across from ground floor or 4th floor connecting bridge. The room was wonderful- super clean and well maintained. Kitchen facilities beyond demand. Balcony access directly from bedroom or also lounge with also outdoor furniture. The building is a few blocks back from the ocean so the view is partially obstructed by other high rise buildings but still quite decent. Can see the light rail going by which is a little thrill. The pool attached to our building was closed for maintenance, we didn’t plan on swimming anyway. Location is convenient to caville avenue, short walk through the mall to the beach, countless restaurants and bars close by, a supermarket directly below, but shuts at 9pm. They held out luggage in a secure room for a few hours on arrrival noon. Check in and check out was quick and efficient. There is a taxi calling button in the lobby which worked very quickly for us when it was time to check out. Super spacious! Free parking space is offered.
Dear mrpres461, Thank you for choosing to stay with us here at Mantra Circle on Cavill, we truly appreciate the custom. We thank you for taking the time to provide valuable feedback following your recent stay with us, we are thrilled you enjoyed your experience with us. We truly value your detailed review of the property, our location, facilities and services on offer. It looks like you enjoyed many experiences during your stay on the Gold Coast. mrpres461, the team and I look forward to welcoming you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill
Unwanted guests in the bedroom
Ocena na stronie TripAdvisor 1.0/5
simonhY4170ZX Rodziny - Opinia zatwierdzona w TripAdvisor
Hi Senny Thank you for your response however simply addressing the issue buythanking me for my feedback I find inadequate, my Accor membership cost around $400 and the room for the night was $450. During the night I felt one bug crawling over my arm when I was settling down to sleep and simply squashed it and went to sleep thinking it was a one off as I’m from the Gold Coast and know bugs are around. Though I was more annoyed in the morning when there were several bugs throughout the bed, and the more I looked the more I found. So bringing to your attention sooner was not something that was possible and the fact that no one had noticed bugs crawling over the bedding and noted it makes me wonder what checks your housekeeping perform when servicing the rooms, or is it that they are required to have rooms serviced in a short time that these checks are not possible. I can only think of one other time I’ve had a problem for years, but not like this, After the bugs in the morning I removed one side of the bedding which also revealed several stains on the mattress below. Your comment that the room is occupied is horrific and that you don’t feel the need to move the next guest into another room, even your own advice to me was to seek medical attention but your willing to leave someone else in the bed and hope they don't notice the issue, or alarm the next guest by bringing anything to their attention that there maybe a issue with the room. Your the assistant Manager? Though some kind of good will gesture or compensation for something that is well below what I would expect from any hotel chain part of the Accor group, I will not be choosing to stay with your particular hotel in the future and will definitely think seriously before booking with any mantra hotel.
Dear Simon, Thank you for your reply and providing further information relating to your stay. First and foremost I am very sorry to hear that you were unhappy with your experience here at Mantra Circle on Cavill Surfers Paradise. We take all of our guests feedback very seriously and wish to assure you that we have procedures and standards in place to ensure the safety and comfort for all our guests. With your concern around potential bed bugs, Please be advised that this apartment was professionally inspected and were not informed of any issues. Our linen is professionally laundered offsite in extremely hot water utilising different disinfectants and detergents Our Housekeeping team and supervisors also do a visual inspection of the linen prior to being used in our apartments. If any did not meet our strict standards the linen would be returned to the supplier. We do hope that one day in the future we may be able to welcome you back to Mantra Circle on Cavill. Warmest regards Damian Sillars General Manager
Good friends weekend, but with drawbacks
Ocena na stronie TripAdvisor 3.0/5
Y2611OTnicolah Friends getaway - Opinia zatwierdzona w TripAdvisor
My friends and I - a group of 5, 30-something ladies, have just had a girl's weekend at Mantra Circle on Cavill. We had a 2 bed ocean-view apartment on the 21st floor. Pros: - Room is extremely spacious. Plenty of room for 5 adults and all their stuff, even with the trundle bed in the living room. - We all loved the showers. Great pressure and hot. - Location is amazing. Right in the heart of it. Woollies downstairs is small but has everything needed. Short walk to shops, nightclubs and restaurants. Cons: - The room was not 100% clean. Cobwebs on the balcony, sea salt grime on the glass on the balcony, TV screen and windows had kids' fingerprints. Some of the crockery felt pretty greasy. - Speaking of crockery - while the kitchen was well equipped, the kettle was disgusting (I used the microwave to make my coffee), and the dishwashing situation was terrible. The dish drawers are tiny, only two sachets of dishwashing powder was provided, and no dishwashing liquid at all. Only one chux, no sponge. We tried to put the dishwasher on and the wrong drawer (which was empty) went on, so we had to put it on again before we left and leave the housekeepers to empty it (sorry!) - The dishwashing situation could have been improved if there was some room information with some instructions on how to operate those dish drawers. But there was nothing. We had to call reception to ask where the rubbish chute was. Met a guy in the lift who was going to the carpark because there was a bin there because he didn't know either. - that CARPARK. It was awful! An absolute rabbit warren! Signage not good enough at all! Super tight.
Dear Nicola H, Thank you for choosing to stay with us here at Mantra Circle on Cavill, we truly appreciate the custom. We thank you for taking the time to provide valuable feedback following your recent stay with us, we are pleased you enjoyed your girls weekend. I do offer our apologies that you found the dishwasher situation terrible and that this impacted on the comfort of your stay. I also offer our apologies that you found cleanliness issues in the apartment and balcony, something we will work on with urgency. Nicola H, the team and I look forward to welcoming you back to Mantra Circle on Cavill again in the near future. Warmest regards Damian Sillars General Manager Mantra Circle on Cavill
It was our first visit to the Gold Coast. The hotel's staff was very welcoming going above and beyond to make our stay comfortab
Ocena na stronie TripAdvisor 5.0/5
Patrice C Rodziny - Opinia zatwierdzona w TripAdvisor
An ideal location in the midst of Surfers Paradise night life. No car needed as everything is a quick stroll away. Lots of activities for the kids. Comfortable accommodations with a marvelous view. Woolies downstairs, trains and buses around the corner. We had a grand old time.
Hi there Patrice, Thank you for sharing your first Gold Coast experience with Trip Advisor and thank you for the review following your stay with us here at Mantra Circle on Cavill. We are so thrilled that you enjoyed your experience with us and acknowledge the great service levels of our staff. We are also very pleased that our central location suited your families needs; how awesome is the view. I do hope that we get the chance to welcome you back to Mantra Circle on Cavill again in the future. Warmest regards Damian Sillars General Manager
* Price from, for one night for 1 person in the room category near the price, excluding additional services, excluding breakfast. It corresponds to the lowest public price including all taxes (VAT and tourist tax) for the accommodation in question, found on the website all.accor.com today, for a one-night stay within the next 7 days. Varies according to period and availability. The price is only guaranteed at the time of booking. All reservations (abroad) are payable in the currency of the country where the hotel is located. Only the amount confirmed at the time of booking in that currency is guaranteed. We will give you an estimate of the conversion into your currency, but this is not binding. At the time of payment, your bank may charge you bank fees and/or exchange fees.Back to room price