Mantra Sun City Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 4.2/5 Liczba opinii: 1 253

Mantra Sun City Surfers Paradise - Image 1
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Opis

O hotelu

  • Large apartment style accommodation - perfect for big groups

  • Pools, sauna, and steam room to help you cool down or warm up

  • Waterslides into the pools for fun and adventure

  • Three distinct swimming pools (indoor and outdoor)

  • 25-minute drive from local theme parks

Nasze pokoje

Pokój

Hotel Room

  • 2 os. maks.
  • 38 / 409 sq ft
  • Pościel 1 x Łóżko łączone
  • Zalety obiektu: Balkon

Lokalizacja hotelu

Mantra Sun City Surfers Paradise

3400 Gold Coast Highway
4217 SURFERS PARADISE
Australia

Pozycja GPS:-27.992667, 153.428728

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

KOASTAL KITCHEN

The doors to Koastal Kitchen are open for breakfast daily. Fast, great value meals to start the day and all made from fresh local ingredients in the Kitchen. The sun, the surf, the shopping, the excitement, it builds an appetite!

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.2/5  Liczba opinii: 1 253

Ocena TripAdvisor  4.0/5  Liczba opinii: 3 228

Great stay

Ocena na stronie TripAdvisor 4.0/5

oksanag529 Couples - Opinia zatwierdzona w TripAdvisor

Good and family oriented hotel, away from noisy crowds. Beautiful lagoons with salt water, pools with water slides and sauna. Rooms dated but spacious. Very helpful and friendly staff, especially Fietcher who was extremely hard working, nice and helpful.

Dear Oksanag529, We very much appreciate your comments regarding your stay at the Mantra Sun City Surfers Paradise. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Kind Regards Mantra Sun City Team

Old and run down rooms

Ocena na stronie TripAdvisor 1.0/5

Boundary F Opinia zatwierdzona w TripAdvisor

We were locked out of our room for 2 HOURS with a flat battery in the door opener at night, 4 workers attended before they decided to call a locksmith to change the lock because the receptionist that attended the first time apparently rounded out the socket to change the battery in the door lock. The attitude of the staff was disgusting constantly telling us they would have it sorted out shortly. I spoke to the manager the following day and he offered me $50 compensation. I was left to sit and wait outside our room with my 6year old son (soaking wet) in an unairconditioned corridor for 2 hours and on an extremely hot night ... The room was very run down with the carpet dirty, stained, smelly and was the oven. The doors in the bathroom are falling apart. I booked ocean view and got a view of cranes on the construction site across the road. perhaps advertise as obstructed view. Far from acceptable for a Mantra resort.

Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and discomfort you experienced during your stay. We understand how frustrating it must have been to be locked out for an extended period, especially in such challenging conditions with your young son. The situation regarding the door lock should have been handled much more efficiently, and we truly regret the delay and lack of communication you encountered. We also appreciate you bringing the condition of your room and the view to our attention. This is certainly not the standard we strive to provide, and we will review these issues to ensure improvements are made. Please know that we take all feedback seriously, and we will be addressing the service lapses with our team to ensure future guests do not encounter the same experience. We truly value your feedback and hope that you might consider giving us another opportunity to better serve you in the future Kind Regards,

Don’t go for the slides

Ocena na stronie TripAdvisor 2.0/5

Colin S Opinia zatwierdzona w TripAdvisor

We picked Suncity due to the proximity to the beach and so that our kids could enjoy the water slides. Proximity to the beach is great but everything else not so great. Service was average, the rooms and common areas including the buffet breakfast restaurant are all a little run down and require maintenance (it’s an old building). Holes in the walls in our two bedroom apartment, paint peeling of the doors. Loose foot thresholds on the balcony (the list goes on). The water slides were dangerous. My son copped a nasty bruise to his temple (he was using the slide properly). The life guard told us this happens a few times daily and the slides are dangerous. There was also confusion around our booking, a glitch in the booking app and confirmation with the hotel. In the end Mantra honoured our booking but we had to explain it to three seperate services people at three different times (it became frustrating). Meriton are building a high rise next door. 6.30am commercial level construction noise. Also some confusion around check out time. All and all it was ok but not really worth the price tag.

Dear Guest, Thank you for your feedback. We’re glad to hear the location worked well for you, but we apologize for the issues you encountered during your stay. We take your comments seriously and will address the maintenance concerns and ensure better communication moving forward. We’re also concerned about your experience with the water slides and will look into this to improve safety. We understand the construction noise was disruptive and appreciate your understanding. Thank you again for sharing your experience. We value your feedback and will use it to make improvements for future guests. Kind Regards,

Good location but room was VERY rundown

Ocena na stronie TripAdvisor 2.0/5

Laura A Opinia zatwierdzona w TripAdvisor

We stayed 4 nights in room 1801 at the Mantra Suncity hotel, upon arrival staff were lovely and helpful. The apartment itself was an absolute disaster, it is so unbelievably rundown, there were plastered patches all throughout (un-sanded and un-painted) the carpet was old and smelt funky, the lounge was old and had holes all through it. The oven hadn’t been cleaned and there had been aluminium foil placed over the bottom tray that was baked in something burnt so when we turned the oven on the place smelled like something was burning! The dust was think everywhere, there was a detached broken sliding wooden door just leaning on another wooden door. There was a broken cupboard in the bathroom and the exhaust fans were covered in an inch of dust, the ensuite’s door didn’t shut properly and there were no locks on either bathroom (the locks had been removed) there were stains all over all the walls, even the random bible you get in a drawer was broken… The whole apartment was a dumpster fire and it’s a shame because the hotel itself was lovely and breakfast was great and staff were always very helpful. Oh and the pillows were very comfortable. Don’t stay in room 1801 because it was not worth the money and it needs some serious TLC and a proper clean.

Dear Claura, Thank you for taking the time to share your feedback about your recent stay at Mantra Sun City. We truly value your comments, as they help us identify areas where we need to improve. We are deeply sorry to hear about the issues you encountered with the condition of your room. Please accept our sincerest apologies for not meeting your expectations and for the inconvenience caused. Your experience is not reflective of the standard we strive to uphold. We have already escalated your concerns regarding Room 1801 to our housekeeping and maintenance teams to ensure the necessary repairs, deep cleaning, and attention are given immediately. Kind regards, Mantra Sun City Team

Conveniently located residential apartments

Ocena na stronie TripAdvisor 3.0/5

phillipn769 Solo travel - Opinia zatwierdzona w TripAdvisor

Big clean room with plenty of amenities (although, most could do with a bit of a refresh). No daily housekeeping was a bit of a surprise, but not a big deal for only a two night stay. Beach access is only a block away and Caville Ave is easily within walking distance. There's a light rail station right by the side gate if you want to head further out. Front desk staff can use a bit of an attitude check (maybe they just hate the job). Pool bar closed an hour earlier than what was stated on their opening hours on the Saturday (ended up having to redeem the welcome drink from the fridge by the front desk). A number of the elevators were out of order the time I was there, so you'll be waiting a little for one. Speaking to some of the residents, seems that they're always doing some sort of maintenance on one or two. The floor I was on is shared with long term residents. It's not a problem when in your room, but the noise and smell (from whatever they cooked up) hits you when opening the door. Roller doors to the garage (both entrances) wasn't opening for me with the card I was given. Fortunately, someone eventually came along to let me in and out. If you don't mind leaving the car out in the sun, you're probably better off parking across the street (it's only $6 for 12 hours)

Dear Phillipn769, Thank you for your review and for choosing Mantra Sun City for your recent stay. We are glad that you enjoyed your spacious and clean apartment. We are glad that you enjoyed our proximity to Cavill Ave and the beach. We regret that the customer service and maintenance issues with the lifts and garage doors you had to experience did not meet your expectations. Please accept our apologies for the inconvenience this may have caused. you during your stay. We do hope we get to welcome you back to the property in the near future. Kind Regards Mantra Sun City Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 659 Liczba opinii 9.3/10 Lokalizacja
  • 1 095 Liczba opinii 6.5/10 Pokój
  • 625 Liczba opinii 7.2/10 Obsługa
  • 44 Liczba opinii 4.5/10 Internet
  • 411 Liczba opinii 8.7/10 basen
  • 409 Liczba opinii 4.5/10 Czystość
  • 168 Liczba opinii 4.8/10 Śniadanie
  • 141 Liczba opinii 3/10 Jedzenie

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