BreakFree Beachpoint Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 438

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Cnr Staghorn Avenue And The, Esplanade, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Stake out a lounger around the outdoor pool, or unwind in the indoor pool near the spa & sauna

  • 30 minute shuttle to theme parks

  • Spacious self-contained apartments

  • Tram station around the corner

  • 5 minutes walk to restaurants and nightclubs

Nasze pokoje

Lokalizacja hotelu

BreakFree Beachpoint Surfers Paradise

Cnr Staghorn Avenue And The, Esplanade
4217 SURFERS PARADISE
Australia

Pozycja GPS:-27.995534, 153.430135

Telefon
Faks +61 7 5592 2881

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Dostęp dla osób na wózkach inwalidzkich
  • Wi-Fi
  • Klimatyzacja
  • Całkowity zakaz palenia na terenie całego obiektu

2 baseny

Choose from our heated indoor pool and sauna or outdoor pool and spa while the kids can play away in the children's wading pool. Or you can simply cross the road and take a dip in the ocean.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 438

Ocena TripAdvisor  4.0/5  Liczba opinii: 468

Certyfikat Doskonałości 2023

Great location, poor communication.

Ocena na stronie TripAdvisor 4.0/5

Christine S Opinia zatwierdzona w TripAdvisor

Stayed here for 7 nights unfortunately we were late checking in due to flight delays, we did contact the resort to let them know we were going to be late,  when we arrived we couldn't get anybody to answer the call button for the gate and could see nobody at reception, eventually had to phone the resort number to get hold of  someone, they came and had to manually open the boom gate. Got our room keys and headed up to find that we were given a one bedroom unit (having booked a two bedroom ocean view), after a couple of calls were told to head back to reception and the night duty would sort it out. A manager had to be called in as the night duty said there were no other rooms available, the manager arrived and didn't even acknowledge us, after about 10 mins she came out and said that the junior receptionist had mucked up and our room was given to another guest and they would try to sort out another room, this took quite a while so more waiting and eventually we were put into another room for the night and told it would be sorted in the morning, we were offered a refund for our first night due to the mix up. We went to reception next morning around 10.30 and was told it was being looked into so we headed out for breakfast whilst they sorted everything out, arrived back around midday to be told that housekeeping were cleaning our new room and they'd call us when it was ready, had to wait another hour and follow up again. Whilst we eventually were given a 2 bedroom with ocean views which was very nice and what we had initially booked we were rather disappointed in the lack of communication, we had to follow up at every stage on our room, we didn't hear back from anybody as to whether we were happy with the outcome or to apologise for the inconvenience, I would have thought that management would at least have had the courtesy of following up with us at some stage during our stay, we also had to follow up in regards to the refund and when we did we were told we had to email them with our details. Overall we had a pleasant stay in the end and the location is fantastic as it's a short walk to the shops, tram and the beach is opposite, I do think that their customer service definately needs improving.

Thanks Chris for taking the time to place your comments. I am sorry that there was an issue with your room and I am glad that we were able to sort this out. As noted our young junior did place the keys for the you and others incorrectly , and I can assure you we have taken measures to ensure this doesn't happen again. I did arrange for the next day to put you in an ocean facing apartment even though you had booked an ocean view room, and we did ask that the cleaners clean this as soon as the guests checked out. When I spoke to reception again they advised that you had gone out as I did try and call the room. I did speak to someone from your party and they advised that they were very happy with the room as they were walking though reception. As the booking was made direct at the hotel we did need it in writing your bank details as this is part of our compliance for Audit purposes. Once again I am sorry that this happened and we do hope to welcome you back again soon.

Good location, poor facilities

Ocena na stronie TripAdvisor 2.0/5

Sandra b Opinia zatwierdzona w TripAdvisor

Written Feedback was already provided to on form provided to reception at checkout - no follow-up recd. Location and view was good, rooms/apt clean, but everything is old and tired and requires maintenance. - the 2 bedroom windows don't close fully which meant we got noise from roads below at night and early morning. - both toilets have issues - dont flush completely, require a couple of goes/waste of water. - wall repairs in bedroom and bathroom not complete/patches not painted - unit smells of tobacco smoke and even worse when air-con is turned on - no iron in unit and was difficult to obtain one from reception - lounge chairs old and uncomfortable - soft and uncomfortable beds

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicki Blackley

Uninterrupted Ocean View

Ocena na stronie TripAdvisor 5.0/5

F8493OUsarar Opinia zatwierdzona w TripAdvisor

Exceeded expectations. We had a Ocean View 2 bedroom unit on the tenth floor. My favourite part of the day was walking into the living area each morning and just seeing Ocean. It was breathtaking. Building is a short walk to Cavill Avenue. There is also a coffee shop is located next door.

Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Nicki Blackley

Spacious and clean in great location

Ocena na stronie TripAdvisor 5.0/5

David C Opinia zatwierdzona w TripAdvisor

Our apartment was spacious, clean, and well maintained, and the same applies to the complex as a whole. Location absolutely perfect to leave your car in the garage and walk everywhere. Definite recommendation for families and the flagged area beach is not as busy as a little further down. .

Wow thank David for your lovely kind words. I will be sure to pass these on. We do hope to welcome you back again soon.

Lovely staff, great location!

Ocena na stronie TripAdvisor 5.0/5

Adam C Opinia zatwierdzona w TripAdvisor

We thoroughly enjoyed our stay here! Large, clean appartment with lots of facilities. Extremely close proximity to the beach and all the local restaurants and attractions. Will definitely stay again when on the Gold Coast. Thanks!!!!!!

Thanks so much for your lovely kind words. We are very pleased to hear that you enjoyed your stay. And we look forward to welcoming you back again soon.

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 273 Liczba opinii 9.5/10 Lokalizacja
  • 366 Liczba opinii 7.1/10 Pokój
  • 184 Liczba opinii 7.7/10 Obsługa
  • 43 Liczba opinii 1.2/10 Internet
  • 168 Liczba opinii 7.1/10 Komfort
  • 133 Liczba opinii 5.7/10 Czystość

Zarządzane przez Trustyou

Inne nasze placówki w pobliżu

Surfers Paradise - wszystkie nasze hotele

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