BreakFree Imperial Surf Surfers Paradise 3 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 412

BreakFree Imperial Surf Surfers Paradise - Image 1
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80 The Esplanade, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Our onsite facilities include a heated indoor pool, outdoor pool, sauna, and tennis courts.

  • Short walking distance to Cavill Mall, where you'll find a variety of shopping & dining venues

  • Escape from the hustle in your spacious self-contained apartments with stunning ocean views

  • Experience the ultimate thrill at one of the amazing theme parks (transfers available)

  • Our perfect position makes catching public transport very accessible

Nasze pokoje

Lokalizacja hotelu

BreakFree Imperial Surf Surfers Paradise

80 The Esplanade
4217 SURFERS PARADISE
Australia

Pozycja GPS:-27.996665, 153.430021

Telefon

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Wi-Fi
  • Całkowity zakaz palenia na terenie całego obiektu

2 baseny

Take a dip in the resorts indoor and outdoor heated pools.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 412

Ocena TripAdvisor  4.0/5  Liczba opinii: 806

Great location but lots of renovations going on

Ocena na stronie TripAdvisor 4.0/5

AshleyKKee Opinia zatwierdzona w TripAdvisor

Booked a deluxe 2 bedroom and room was nicely renovated. There was a lot of renovations going on which made accessing the hotel when we first got there complicated. There was also only 1 of the 3 lifts working while we were there which often made the wait quite long, I understand that these things happen but after speaking to some of the residents it had been like this for a number of weeks so we should have been notified prior to arriving. Overall the room was nice and the amenities were good so we would book again

Thanks for taking the time to comment on your recent stay. We are sorry that their were issues with the lift and we do hope to welcome you back again soon.

Direct booking process flawed, terrible lifts(no redundancy in a high rise), nice room.

Ocena na stronie TripAdvisor 3.0/5

Aussie Glenn B Opinia zatwierdzona w TripAdvisor

Each apartment is individually owned and furnished. I stayed in Apartment 3D, Deluxe Ocean View. We have stayed in this apartment previously. We like this room, it is on a lower floor, nicely furnished, quiet, with heavy blockout curtains. The room scored a 9 out 10. The reason for the 3 star review is owing to the booking process and hotel facilities. I have a fear of heights, and this hotel is 41 storeys high. As I mentioned I have stayed in 3D before and we wished to book this particular unit again as its nice and only on level 3. I booked direct with the Hotel (All Accor chain), but was told I could only put in a request for that room, I also added request for a room below level 10. I subsequently called the hotel a few days prior to arrival to enquire which room I was allocated, I was told that they would not tell me and that rooms are only allocated on the day, I said well can you confirm at least that I will not be higher than level 9, again I was told no we can't. When I mentioned my concern and fear of heights all I was told was "Well maybe you should consider cancelling the booking, and search alternatives", OMG. On check in luckily I was allocated the apartment I requested, but believe the hotel caused me unnecessary angst. There needs to be a process where returning guests can book a particular apartment, I could arrange my travel dates around the apartment availability. Also the hotel only had 1 of the 3 lifts operating during our 9 night stay. The hotel is 41 storeys high, this caused long wait times, with the lifts often full. I was also concerned there was no redundancy, if this lift broke down, hundreds of guests and residents would be stranded. The surrounds of the hotel were untidy and cluttered with construction.

Thanks for taking the time to comment and rate your recent stay. It is unfortunate that we even as a repeat guest are not able to guarantee a room, owners can at the last minute book their apartment and or what has happened in the past, a maintenance issue can cause issues where all bookings need to be moved. We do try our best, and we do advise guests that should you need to be guaranteed a room, we advise we are not able to take the booking on these terms , but as mention we do try our upmost to meet all requests. We are sorry to hear of the issues of the lifts, this was something that we didn't know of issues until it happened. We do once again thank you and we do hope to welcome you back again soon.

Did not get what promised at time of booking

Ocena na stronie TripAdvisor 2.0/5

Fearless66046273474 Opinia zatwierdzona w TripAdvisor

I paid for ocean and city view but got only ocean view. When explained same to the staff they said there would be extra cleaning fees which is not fair because i booked before hand correctly then why should i be bothered. Moreover, i had only 2 days free with me in which one day would be moving for which i had to pay. Also, curtains were torn, tables had scratches, tv didn’t had internet connection can’t watch netflix . Customer service is very poor. Lifts were getting repaired so, lots of people adjusting in 2 lifts. Mind it, this is weekday still. I did not enjoy at all. What i thought and what i got were totally different

Thanks for taking the time to place your comments. As you wanted to move rooms during your stay the price that you paid for included a cleaning and linen for the one apartment, if you wanted to move rooms there would be 2 cleans involved and therefor we are sorry we would need to charge you for this. We are sorry our TV's don't have Netflix, but I am glad you were able to look at the lovely ocean from your apartment. We do try and meet all guests requests and I am sorry we were not able to meet your requests for City Views. We do hope to welcome you back again soon. Kind Regards Nicki Blackley

Ideal location but lacking quality

Ocena na stronie TripAdvisor 2.0/5

Mitchell A Opinia zatwierdzona w TripAdvisor

Second time staying here, although the first time was great, which led to rebooking, the second time was beyond ordinary. Firstly with 3 elevators, 1 was only working 50% of the time, meaning we would have to walk up and down 30+ flights of stairs constantly. Secondly when trying to relax, we couldn’t use the sauna as it was “out of order” majority of the time and only opening back up on our last day of stay, this was just frustrating. Spent my relaxing time trying to watch tv, however the wifi would connect to the tv, so I couldn’t watch the shows I was actually interested in viewing. Was not a big fan on the additional cockroach and moth roommates that come with the booking of the room, had to buy additional bug spray just to not wake up with one beside me.

Thanks for taking the time to comment on your recent stay, Yes I am sorry that they did have issues with the lifts and I was not aware that the Body Corporate who looks after the building had issues with the Sauna, The WiFI only does work on your phones and Ipads, not the TV. I do hope that you let reception know of you concerns in regards to the cockroach, as all units were recently sprayed. We do hope to welcome you back again. Kind Regards Nicki Blackley

The best place to stay in Surfers Paradise

Ocena na stronie TripAdvisor 5.0/5

Samantha N Opinia zatwierdzona w TripAdvisor

Myself and my 3 children had the most wonderful stay. The apartments are extremely spacious with amazing views and kitchen equipped with all you need for a long stay, like a home away from home. The indoor spa and pool was a favourite with the kids, and the main beach is just a 2min walk out the front door and across the road. On-site car parking is easy to access. The best place we've stayed in Surfers so far.

We very much appreciate your comments regarding your stay at the BreakFree Beachpoint Surfers Paradise. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Nicki Blackley

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 228 Liczba opinii 9.6/10 Lokalizacja
  • 378 Liczba opinii 7.1/10 Pokój
  • 164 Liczba opinii 7.3/10 Obsługa
  • 28 Liczba opinii 3/10 Internet
  • 122 Liczba opinii 5.3/10 Czystość
  • 59 Liczba opinii 5.5/10 basen
  • 21 Liczba opinii 2.6/10 Jedzenie

Zarządzane przez Trustyou

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Surfers Paradise - wszystkie nasze hotele

Minimalna, szacunkowa cena za 1 noc dla 1 osoby w danej kategorii cenowej pokoju, bez usług dodatkowych, bez śniadania. Odpowiada najniższej cenie zwykłej obejmującej wszystkie podatki (Niektóre podatki należy opłacić po przybyciu do hotelu (np. podatek turystyczny) zgodnie z obowiązującymi przepisami lokalnymi.) w danym obiekcie, dostępnej danego dnia na stronie https://all.accor.com/, za pobyt na jedną noc rozpoczynający się w ciągu kolejnych 20 dni. Cena zmienna uzależniona od okresu i dostępności. Cena jest gwarantowana tylko w momencie rezerwacji. Opłaty za wszystkie rezerwacje (zagraniczne) dokonywane są w walucie kraju, w którym znajduje się hotel. Gwarantowana jest tylko kwota potwierdzona podczas rezerwacji w walucie kraju, w którym znajduje się hotel. Szacunkowa wysokość opłaty w Twojej walucie może zostać wskazana, ale nie stanowi ona ceny umownej. W momencie płatności Twój bank może obciążyć Cię opłatami bankowymi i/lub opłatami za przewalutowanie.