Mantra Southport Sharks 4 stars

Customer review rating (ALL Rating) 4.6/5 992 reviews

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Description

Hotel extras

  • Our 24 hour reception is available to facilitate a smooth check-in and check-out process

  • Exceptional conference facilities to deliver a one-of-a-kind and professional event

  • One the Gold Coast's finest fitness facilities with state of the art machines

  • There is plenty of parking located conveniently onsite, at no charge to you

  • Our enclosed walkway provides access to one of the largest licensed clubs in Queensland

Our accommodation(s)

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Room 1

Hotel location

Mantra Southport Sharks

Melia Ct
4215 SOUTHPORT
Australia

GPS:-27.956087, 153.384131

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Car park
  • Pets not allowed
  • Restaurant
  • Wheelchair accessible
  • Fitness center
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.6/5  992 reviews

Customer review rating 4.0/5

Joyce P. Friends - Confirmed reviews ALL

Dear Joyce, Thank you for taking the time to provide us with your detailed feedback. We sincerely apologise for the issues you experienced during your stay. We are sorry to hear about the shower door and understand how inconvenient and difficult this would have been. We also apologise for the unexpected entry into your room by a team member due to the bed configuration not being completed correctly. We completely understand how unsettling this would have been, particularly given the circumstances. We appreciate you bringing these matters to our attention. We will follow up with our Maintenance and Housekeeping teams to ensure these issues are addressed and that appropriate procedures are followed to prevent similar situations in the future. We are pleased that our Reception team was able to receive and acknowledge your concerns, and we appreciate your patience and understanding. Kind regards, The Mantra at Sharks Team

Customer review rating 4.5/5

Emma C. Couples - Confirmed reviews ALL

Dear Emma, Thank you for your wonderful feedback. We are delighted to hear that you had a comfortable stay and enjoyed our spacious rooms and comfortable beds. It is fantastic to know that you also enjoyed your time at our rooftop bar, especially the Waterworld pizza and lychee margaritas. We will be sure to share your kind comments with our team. We truly appreciate you choosing to stay with us and look forward to welcoming you back to Mantra at Sharks again soon. Kind regards, The Mantra at Sharks Team

Customer review rating 3.0/5

Lilo S. Business - Confirmed reviews ALL

Dear Lilo, Thank you for taking the time to share your detailed feedback. We sincerely apologise that your recent stay did not meet the standard you have experienced with us during your previous visits. We are particularly disappointed to hear about the housekeeping concerns, including the beds not being ready at 5 pm, insufficient towels, and the condition of the mattresses and shower area. We understand how frustrating this would have been, especially as this was your third year attending the annual event with us. Your comments have been taken seriously, and we will be reviewing these concerns with our Housekeeping and Maintenance teams to ensure the appropriate improvements are made. We truly value your continued support over the years and are sorry that this visit fell short of your expectations. We hope to have the opportunity to restore your confidence and provide the level of service you have come to expect from us on your next visit. Kind regards, The Mantra at Sharks Team

Customer review rating 4.5/5

Jon C. Couples - Confirmed reviews ALL

Dear Jon, Thank you for taking the time to share your lovely feedback. We are delighted to hear that you enjoyed our rooms and amenities. We are especially pleased that our team was able to accommodate your early check-in and help make your visit more convenient, allowing you to attend your function without any unnecessary waiting. We truly appreciate your kind comments and look forward to welcoming you back to Mantra at Sharks again soon. Kind regards, The Mantra at Sharks Team

Customer review rating 3.5/5

Anthony S. Families - Confirmed reviews ALL

Dear Anthony, Thank you for taking the time to share your honest feedback with us. We are pleased to hear that you found our staff professional, although we are sorry to learn that the overall experience did not fully meet your expectations. We appreciate your comments regarding the facilities and overall stay, as this feedback helps us identify areas where we can improve and provide a more memorable experience for our guests. We hope to have the opportunity to welcome you again and provide a more enjoyable stay in the future. Kind regards, The Mantra at Sharks Team

Other web-users rate our hotel

  • 339 reviews 9.8/10 Location
  • 638 reviews 8.2/10 Room
  • 509 reviews 8.9/10 Service
  • 364 reviews 8.4/10 Cleanliness
  • 274 reviews 6.9/10 Comfort
  • 202 reviews 8.5/10 Amenities
  • 175 reviews 7.1/10 Food
  • 109 reviews 6.4/10 Value

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