Dear Peter, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you had such a positive experience with us and enjoyed the spotless room, comfortable bed, and delicious food. It’s especially lovely to know that our team made you feel welcome and went out of their way to assist you. We believe that friendly, genuine service makes all the difference, and your kind words will mean a great deal to our team. Thank you for choosing Mantra Southport Sharks. We truly appreciate your support and look forward to welcoming you back for another enjoyable stay in the future! Warm regards, The Mantra Southport Sharks Team

Dear Jessica, Thank you for taking the time to share your detailed feedback with us. We sincerely apologise that your stay was affected by several issues and did not provide the comfortable and relaxing experience you deserved. We are particularly sorry that the noise in Room 401 from the floor above and the lift disturbed your sleep. We understand how disappointing it must have been to have a poor night's rest, and we appreciate you bringing this concern to our attention. Please also accept our sincere apologies for the confusion regarding the parking fee and the duplicate charge. We understand that the fee should have been clearly explained at check-in, and we regret the inconvenience of having to request a refund. We believe the duplicate parking charge has been refunded to your account, and we are sorry for the additional time and effort this caused. We are equally concerned to hear about the cleanliness of the shower grout and drain. This is not the standard we strive to maintain, and we apologise for the oversight. We will share your feedback with our Housekeeping team for review. We also understand your concerns regarding receiving your invoice after check-out, and we are sorry that you did not have the opportunity to review the charges before the payment issue occurred. Thank you again for bringing these matters to our attention. We genuinely regret that these issues affected your stay, and we appreciate your feedback as it helps us identify where improvements are needed. We hope to have the opportunity to provide you with a much better experience in the future. Warm regards, The Mantra Southport Sharks Team

Dear Michelle, Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you were pleasantly surprised by your stay and had such an enjoyable time with us. Knowing that you would happily recommend Mantra Southport Sharks to others truly means a lot to our team. It was a pleasure having you stay with us, and we’re grateful that you chose our hotel for your visit. We look forward to welcoming you back in the future and making your next stay just as memorable! Warm regards, The Mantra Southport Sharks Team

Dear Grant, Thank you so much for your lovely feedback! We’re delighted to hear that you had such a smooth and enjoyable stay, from the easy check-in and online booking to the convenient access to our facilities. It’s especially wonderful to know that our helpful team and comfortable rooms made you feel welcome. Your kind words mean a great deal to us, and we truly appreciate you choosing Mantra Southport Sharks. We look forward to welcoming you back again soon for another relaxing and enjoyable stay! Warm regards, The Mantra Southport Sharks Team

Dear Natalee, Thank you for sharing your feedback with us. We’re delighted to hear that you had a great stay and enjoyed our luxurious toiletries, refreshing scents, and the convenience of accessing your room. It’s wonderful to know that these little touches helped make your experience more enjoyable. We appreciate your feedback regarding the parking arrangements and your suggestion about offering club membership prices to our in-house guests. We understand that these options would help enhance the overall value of your stay, and we appreciate you taking the time to share your thoughts with us. Thank you again for choosing Mantra Southport Sharks. We truly value your feedback and hope to have the pleasure of welcoming you back for another comfortable and enjoyable stay in the future. Warm regards, The Mantra Southport Sharks Team

Dear Jaimee, Thank you so much for your thoughtful review! We’re delighted to hear that you had a comfortable stay, enjoyed our breakfast, and found our team lovely and welcoming. It’s wonderful to know that your room was tidy, spacious, and that everything worked well during your visit. We appreciate you sharing your suggestions regarding the washer, mattress comfort, and pillow options. We understand that a comfortable bed and the right pillow can make a real difference, especially for side sleepers. We’re also grateful for your understanding regarding the pricing during the long weekend. Your kind words and helpful feedback mean a great deal to us. We’re so pleased that you enjoyed your time at Mantra Southport Sharks, and we would love to welcome you back again for another enjoyable stay. Warm regards, The Mantra Southport Sharks Team

Dear Maverick, Thank you for sharing your feedback with us. We sincerely apologise for the concern and frustration caused by the delay in receiving your $100 security bond, as well as for the lack of explanation regarding our check-in requirements. We have checked our records and confirmed that the bond has been released from our system. However, we understand that you have not yet received the funds back into your account, and we are truly sorry for the inconvenience this has caused. Once a bond is released, the time it takes for the funds to become available again depends on your bank's processing procedures. We also appreciate your feedback regarding the explanation of our security bond and identification requirements. We understand that these procedures can be confusing when they are not clearly explained, and we apologise that we did not provide you with sufficient information at check-in. Your feedback is valuable, and we will take it into consideration to help us improve the experience for our guests. Thank you for bringing this matter to our attention. We are sorry that this aspect of your stay did not meet your expectations, and we appreciate your patience and understanding. Warm regards, The Mantra Southport Sharks Team

Dear John, Thank you for taking the time to share your feedback with us. We’re glad to hear that you enjoyed our convenient location and that, apart from the parking issue, you had a pleasant stay. We are truly sorry for the confusion and disappointment caused by the parking signage. We completely understand your concern, as the information displayed at the entrance should be clear and consistent with the information provided by our team at check-in. Since introducing the $5 per night parking fee, we have been working through the process of updating our signage, website and various booking platforms. Unfortunately, updating all these channels has taken longer than anticipated, and we sincerely apologise that this inconsistency affected your experience. We appreciate your patience and understanding while these changes are being addressed. Thank you again for bringing this matter to our attention. Your feedback is important to us, and we genuinely appreciate the opportunity to improve. We hope to welcome you back to Mantra Southport Sharks in the future and provide you with an even more enjoyable experience. Warm regards, The Mantra Southport Sharks Team

Dear Garth, Thank you for your lovely feedback. We’re delighted to hear that you enjoyed our comfortable king-size bed, spacious room, on-site dining, room service and fast Wi-Fi. It’s also great to know that our 24-hour reception and convenient booking process made your stay enjoyable. We appreciate your comments regarding the microwave and milk for tea and coffee, and we will keep your feedback in mind as we continue to improve our guest experience. Please note that we have recently introduced parking charges at our property. Thank you again for staying with us. We hope to welcome you back to Mantra Southport Sharks in the future. Kind regards, The Mantra Southport Sharks Team

Dear Mandy, Thank you for your continued support of Mantra Southport Sharks and for choosing to stay with us on several occasions, as well as hosting functions at our property. We’re delighted to hear that you enjoy our convenient location and amenities. We sincerely apologise for the confusion and frustration regarding the cash payment for your holding deposit. We understand the importance of providing clear payment information and appropriate documentation, including receipts, and appreciate you sharing your concerns with us. Regarding parking, we understand that you were disappointed to see a charge applied after your stay, particularly as you had expected parking to be included in your booking. Please note that we have recently introduced parking charges at our property, and we apologise for any confusion this change may have caused. We also appreciate your feedback regarding room cleanliness and will share your comments with our Housekeeping team to help ensure greater attention to detail. Thank you again for your valuable feedback and continued support. We hope to have the pleasure of welcoming you back to Mantra Southport Sharks for another enjoyable stay. Kind regards, The Mantra Southport Sharks Team

Dear John, Thank you for taking the time to share such detailed feedback with us. We’re delighted to hear that you found your room clean and well presented, and that our Front Office and Housekeeping teams made a positive impression. We will be sure to share your kind words with Sebastian, whose calm, courteous and professional approach clearly made a difference to your experience. However, we sincerely apologise for the delay in your check-in and the inconvenience caused by the confusion regarding your payment preference. We understand how disappointing it must have been to arrive after a long drive and find that your room was not ready at the expected time. Regarding the room layout, we note that you booked our Compact Queen Room category. Due to the room's compact design and available space, it is not possible to accommodate two armchairs comfortably. We appreciate your feedback and understand how additional seating having would have made your stay more comfortable. We also sincerely apologise that we were unable to offer you a room upgrade on this occasion. Upgrades are subject to availability, and unfortunately, the hotel was fully booked during your stay. We appreciate your understanding. Thank you as well for your comments regarding our hotel services, local attraction information, breakfast options and membership benefits. We understand the importance of clear communication and appreciate you highlighting these areas for improvement. Thank you again for your valuable feedback and for recognising the efforts of our team. We hope to have the opportunity to welcome you back to Mantra Southport Sharks and provide you with a smoother and more enjoyable experience in the future. Kind regards, The Mantra Southport Sharks Team

Dear Sharon, Thank you very much for your lovely feedback. We’re delighted to hear that you enjoyed your comfortable stay, found your room very clean, and experienced our team as friendly and welcoming. It’s wonderful to know that you’re planning to stay with us again. We truly appreciate your support and look forward to welcoming you back! Warm regards, The Mantra Southport Sharks Team

Dear Sherie, Thank you very much for your kind feedback. We’re delighted to hear that you had such a positive check-in experience, received excellent assistance from our team, and enjoyed our facilities. We’re genuinely sorry that noise from the hallway and other guests returning late at night disturbed your stay. We completely understand how disappointing and frustrating it must have been, particularly when you were looking to relax and get a good night’s rest. A peaceful stay is an important part of the experience we want to provide, and we’re sorry we fell short on this occasion. Thank you for bringing this to our attention. We’ll share your feedback with our team and continue to do our best to minimise disturbances for our guests. We truly appreciate you staying with us and hope we have the opportunity to welcome you back for a quieter and more comfortable experience. Warm regards, The Mantra Southport Sharks Team

Dear Pam, Thank you for sharing your feedback with us, and we’re very sorry about the delay with your $100 security bond. I have checked our system and can confirm that the bond has been released from our side. We recommend contacting your bank, as the time for the funds to return to your account can depend on their processing times. We’re also pleased to hear that our team member was friendly and accommodating when you booked your second Friday night with us, especially as you secured the last available room for that evening. We’ll be sure to share your kind feedback with her. Regarding the difference in room rate from one week to the next, our rates can vary depending on demand and availability at the time of booking. We understand your disappointment and appreciate you sharing your concerns. If you have any further questions about the bond, please feel free to contact us by phone or email at ma…, and we’ll be happy to assist. Warm regards, The Mantra Southport Sharks Team

Dear Kate, Thank you very much for your kind feedback. We’re delighted to hear that you enjoyed our convenient location, clean rooms, and the welcoming atmosphere of our restaurant and bar. It’s especially lovely to know that you had such a positive experience at check-in and found our team member friendly and enjoyable to deal with. We’ll certainly share your kind words with the team. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back to Mantra Southport Sharks in the future. Warm regards, The Mantra Southport Sharks Team

Dear Rod, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you found our location convenient for your hockey event and that you enjoyed the clean, spacious room and superb shower. We’re sorry to hear about the difficulties you experienced when trying to make your booking through the Accor app. We understand how frustrating it would have been to have the price change and to be unable to complete the booking without including breakfast. We’re especially sorry that Accor were unable to resolve this for you initially. We’re glad that when you contacted our hotel directly, our team was able to assist and get everything sorted efficiently. We also appreciate your feedback regarding ease of access and our bulk shower lotion dispensers. We’re pleased that you noticed this feature, as using dispensers helps us reduce unnecessary packaging and support more sustainable practices. Thank you again for your feedback and for choosing to stay with us. We hope to welcome you back the next time you’re visiting the Gold Coast. Warm regards, The Mantra Southport Sharks Team

Dear Peter , Thank you so much for your lovely feedback! We’re delighted to hear that you consistently enjoy your stays with us and that you find our rooms clean and our team friendly. It’s wonderful to know that you’ve always had a great experience at Mantra Southport Sharks. Your continued support means so much to our team, and we truly appreciate you coming back to stay with us. We look forward to welcoming you again soon! Warm regards, The Mantra Southport Sharks Team

Dear Yue, Thank you so much for taking the time to share your experience with us. We’re really pleased to hear that you enjoyed your stay on the Gold Coast, found our location convenient for visiting Movie World, and were happy with the cleanliness and comfort of your room. We’re genuinely sorry that you found the water refill process inconvenient. We completely understand that having to ask our Housekeeping team for a refill was not ideal. Unfortunately, we do not have a public water refill station available at Reception or the bar. Water refills can be provided upon request, and our team will always do their best to assist when a guest requires one, but we understand that this may not have been as convenient as you expected. We also apologise that tissues were not provided in your room. We understand that these may seem like small details, but they can make a real difference to the comfort and convenience of your stay. Thank you for bringing these concerns to our attention. We’ll certainly share your feedback with our team as we look at ways to make these services more convenient for our guests. We truly appreciate your feedback and hope to have the pleasure of welcoming you back to Mantra Southport Sharks on your next visit to the Gold Coast. Warm regards, The Mantra Southport Sharks Team

Dear Eleanor, Thank you for taking the time to share your feedback with us. We’re pleased to hear that you enjoyed our convenient location and found your room well appointed. We are genuinely sorry that the level of customer service and housekeeping affected your overall experience. We understand that good service is an important part of a comfortable stay, and we’re disappointed that we did not provide the experience you expected from us. We also sincerely apologise for the issues with the washcloths and towels. We completely understand your disappointment at receiving only one washcloth, particularly given your previous experiences with other Mantra and Accor hotels. We are especially concerned to hear that some of the towels and washcloths were threadbare and had holes. This is certainly not the standard we want for our guests. We will share your feedback with both our Front Office and Housekeeping teams and review these concerns with them. Your comments are very helpful in highlighting where we need to improve. Thank you again for your honest feedback. We truly hope to have the opportunity to welcome you back and provide you with a much better experience next time. Warm regards, The Mantra Southport Sharks Team