Dear Yuru, Thank you for taking the time to share your feedback with us. We’re sorry to hear that some aspects of your stay did not meet your expectations, and we appreciate you letting us know. We have reviewed your reservation and can confirm that both rooms were originally booked as Queen Standard rooms. On this occasion, we were pleased to upgrade both rooms to King Standard rooms for you. While we understand you were hoping for a further upgrade or a preferred room location, we hope you appreciated the complimentary upgrade provided to both rooms. Regarding the concerns you experienced with the bedding, complimentary water, and other items in the room, we would have been very happy to assist if we had been made aware during your stay. Our team is always available to help, and where possible, we can arrange for any issues to be rectified promptly or provide an alternative solution to make your stay more comfortable. We also appreciate your comments regarding your experience with our Front Office team. We’re sorry that you felt you did not receive the level of assistance you expected, and your feedback will be shared with the team as part of our ongoing training and improvement. We value your feedback and hope that, should you choose to stay with us again, you’ll feel comfortable approaching our team at any time during your stay so we can assist and make your experience as enjoyable as possible. Warmest regards, Mantra Southport Sharks Team

Dear Joanna, Thank you so much for your beautiful feedback. We’re delighted to hear that you loved every minute of your stay and found the hotel clean, comfortable, and conveniently located for both the hospital and your work. We’re especially grateful that you took the time to recognise Marz, our Housekeeping Supervisor, and Gee, our Housekeeping Manager. We’ll be sure to share your kind words with them. It’s wonderful to know that their care and hard work contributed to making your stay such a positive one. Your lovely feedback means a great deal to our entire team. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon. Warmest regards, Mantra Southport Sharks Team

Dear Gerald, Thank you for taking the time to share your feedback with us. We’re delighted to hear that you had a nice and comfortable stay, and that you found the bed comfortable and our location convenient for your work trip. We understand that a work trip can be all about comfort, convenience, and a good night’s rest, so we’re pleased we could provide that for you. We truly appreciate you choosing to stay with us and hope to welcome you back to Mantra Southport Sharks on your next visit. Warmest regards, Mantra Southport Sharks Team

Dear Bernadette, Thank you so much for taking the time to share such wonderful and thoughtful feedback with us. We’re absolutely delighted to hear that you enjoyed your stay and noticed all the little details we’ve included to make our rooms comfortable and practical. It’s fantastic to hear that you appreciated the shower nooks, TV bench, easy-to-use air conditioning controls, bedside tables with drawers, two rubbish bins, in-room safe, and the additional bench space around the bathroom vanity. We love hearing that these small touches made such a difference to your stay. Your lovely comment that you wish all rooms could be like the one at Mantra Southport Sharks is a wonderful compliment and means a great deal to our team. Thank you again for choosing to stay with us and for recognising the thought that goes into creating a comfortable guest experience. We hope to have the pleasure of welcoming you back again soon. Warmest regards, Mantra Southport Sharks Team

Dear Lynette, Thank you so much for taking the time to share your feedback with us. We’re delighted to hear that you enjoyed our great location and, most importantly, found our team amazing. It’s always wonderful to hear such positive comments about our staff, and we truly appreciate you recognising their efforts. We’re very pleased that you enjoyed your stay overall, and we’re sorry that the room configuration and housekeeping issues took away from an otherwise positive experience. Regarding the beds, we understand how important it is to have the room prepared as requested. We sincerely apologise for the inconvenience caused. At the time, our team member did offer an alternative room with the twin-bed configuration, however, we understand that you preferred to remain in your original room. Our understanding was that you would let us know whether you preferred to separate the beds yourself or have our Housekeeping team arrange them for you the following day. We’re sorry if there was any misunderstanding around this. We also apologise that some items were removed from the room and not replaced. This is certainly not the level of service we aim to provide, and we appreciate you bringing it to our attention. Thank you again for your kind comments about our team and location, as well as for your honest feedback. We value your comments and will use them to improve our communication and housekeeping service. We hope to have the pleasure of welcoming you back to Mantra Southport Sharks and providing you with the smooth and enjoyable stay you deserve. Warmest regards, Mantra Southport Sharks Team

Dear Catherine, Thank you so much for taking the time to share your lovely feedback with us. We’re delighted to hear that you found the hotel clean and well maintained, and that our team was helpful throughout your stay. It’s especially wonderful to hear your kind words about our reception team member. We’re so pleased that she was able to assist with an early check-in and make your arrival a smooth and welcoming experience. We’ll certainly share your lovely feedback with her, recognition like this means a great deal to our team. Thank you again for choosing to stay with us and for recognising the efforts of our team. We truly appreciate it and hope to have the pleasure of welcoming you back to Mantra Southport Sharks again soon. Warmest regards, Mantra Southport Sharks Team

Dear Belinda, Thank you so much for your lovely review. We’re delighted to hear that you enjoyed your stay and found our hotel clean, quiet, and conveniently located. It’s wonderful to know that you appreciated the easy parking, friendly check-in, comfortable room, and excellent shower pressure. We’re especially pleased to hear that you loved your stay and are planning to return, that truly means a lot to our team. We look forward to welcoming you back to Mantra Southport Sharks again soon! Warmest regards, Mantra Southport Sharks Team

Dear Lesley, Thank you so much for your wonderful feedback. We’re delighted to hear that you enjoyed our fantastic location, clean facilities, and the friendly service from the Mantra Southport Sharks team. It’s especially lovely to hear that our hospital rate has been helpful for your return visits, and we’re so pleased to know you’ve already made another booking with us. We look forward to welcoming you back! Thank you also for your feedback about breakfast. We’re sorry you weren’t aware that breakfast was available during your stay, and we’ll certainly take this on board to see how we can make this information clearer for our guests. And a special thank you for mentioning our team member who checked you in. We’re so pleased to hear that she made such a positive impression and helped make your arrival a pleasant one. We’ll be sure to pass your kind words on to her. Thank you again for choosing to stay with us. We truly appreciate your support and look forward to welcoming you back again soon. Warmest regards, Mantra Southport Sharks Team

Dear Robyn, Thank you so much for taking the time to share such lovely feedback with us. We’re delighted to hear that you enjoyed your room, our facilities, and the friendly service from our team. It’s wonderful to know that you found everything you needed on-site and enjoyed the dining and entertainment options at the Sports Club. We truly appreciate your recommendation, it means a lot to our team. Thank you as well for your helpful feedback regarding the signage. We understand how important it is to be able to find Reception easily, especially when arriving for the first time. We’ll certainly pass your comments on to the relevant team for consideration. We hope to have the pleasure of welcoming you back again soon. Warmest regards, Guest Services Team

Dear Athena, Thank you so much for your beautiful feedback and for sharing your five-star experience with us. We’re absolutely delighted to hear that you enjoyed your time with us and that our friendly team, service, and venue helped make your stay so special. Knowing that you had such a wonderful experience truly means a lot to all of us. We hope to have the pleasure of welcoming you back again soon and creating another memorable stay for you. Warmest regards, Guest Services Team

Dear Gre, Thank you for your kind feedback. We’re delighted to hear that you had a pleasant and trouble-free stay with us. We truly appreciate you taking the time to share your experience and hope to have the pleasure of welcoming you back again in the future. Warmest regards, Guest Services Team

Dear D L., Thank you so much for your lovely review. We’re delighted to hear that you had such a wonderful stay and that our team made you feel welcomed from the moment you arrived. It’s fantastic to know that you enjoyed the comfort and cleanliness of the twin room, and we’re especially pleased to hear that you would choose to stay with us again. Feedback like yours is truly appreciated and means a lot to the whole team. We look forward to welcoming you back to Mantra Southport Sharks on your next visit. Kind Regards, Mantra Southport Sharks Team

Dear Vanessa, Thank you for taking the time to share your feedback. We’re pleased to hear that our convenient location and friendly team suited your needs, especially for an unexpected overnight stay. We’re glad we could provide you with a comfortable and convenient place to stay at short notice. We truly appreciate your kind comments and hope to welcome you back to Mantra Southport Sharks again in the future. Kind Regards, Mantra Southport Sharks Team

Dear Julia, Thank you for taking the time to share such thoughtful feedback. We’re pleased to hear that you enjoyed your stay, found your room clean and quiet, and experienced friendly and professional service from our team. We’re sorry that the inability to open the windows was a significant concern for you. We understand that fresh air and ventilation can be very important for personal comfort, and we appreciate you sharing this with us. Thank you also for your comments regarding your check-in experience. We apologise that the date on the registration was not noticed at the time, and we’ll use your feedback as a helpful coaching point with our team. We truly appreciate your honest feedback and are glad that, overall, you had a good experience. We hope we’ll have the opportunity to welcome you back in the future. Kind Regards, Mantra Southport Sharks Team

Dear Jasmyne, Thank you for taking the time to share your feedback with us. We’re so pleased to hear that you loved your room, enjoyed our convenient location near the hospital, and found your stay to be good value. It’s wonderful to know that you were happy with your accommodation overall. We’re sorry, however, that some aspects of your stay fell short of expectations. We appreciate your comments regarding the shower pressure and the additional charges, and apologise if these were not clear during the booking process. We’ll share your feedback with the relevant teams. We’re also sorry that the room service did not meet your expectations and that you noticed stains and scuff marks in the room. These concerns will be followed up with our Housekeeping and Maintenance teams. Thank you again for your honest feedback. We genuinely appreciate it and hope to have the opportunity to provide you with an even better stay next time. Kind Regards, Mantra Southport Sharks Team

Dear Roger, Thank you for taking the time to share your positive feedback. We’re delighted to hear that you enjoyed our convenient location and found our team friendly, welcoming and accommodating. Your kind words are greatly appreciated and will be shared with our team. We look forward to welcoming you back to Mantra Southport Sharks for another enjoyable stay. Kind Regards, Mantra Southport Sharks Team

Dear Jake, Thank you so much for your wonderful review and for continuing to choose Mantra Southport Sharks. We are absolutely delighted to hear that you had another flawless stay and that our location continues to be the perfect fit for your visits to the Northern Gold Coast. It is especially lovely to hear your kind words about Mark and the team. We will be sure to share your feedback with them, and we know Winnie will be thrilled to be recognised for making your check-in so welcoming. Thank you again for your continued support and for your very generous recommendation. It means a great deal to our entire team, and we look forward to welcoming you back for another enjoyable stay. Kind Regards, Mantra Southport Sharks Team

Dear Laurie, Thank you for taking the time to share your positive feedback. We’re delighted to hear that you found us easy to locate, appreciated the convenient parking and received good service from our team. It’s wonderful to know that our location worked well for you. We truly appreciate your kind comments and look forward to welcoming you back to Mantra Southport Sharks in the future. Kind Regards, Mantra Southport Sharks Team