we are happy that we got a place to stay.it was safe and comfortable. we are grateful to all the service staff who were there to keep the hotel admits this situation and we understand their pressure and we are ok with not getting room service when asked for. only disappointment was my special request , which was approved , received confirmation email. then later upon me checking on the date . I was told it cannot be done. the communication whcih was send to me as per the staff , i never received .I requested a bottle of wine and a small cake for my wife's B'day .I was a surprise for he which i couldn't make it happen , and i was not even asking for free. Prepared to pay for . there was a celler in the club, a cafe and i am sure it was not a might ask . I bottle of wine and a cake , we still Thank you and happy with our goad cost stay.

Good stay and facilities are great

The hotel and facilities were great, however, 2 shirts ruined by bad or faulty irons. Still waiting on the manager getting back to me about this.

Hotel and facilities meet my expectations considering the price. Sun still comes in around the curtains so that needs to be fixed. Location and facilities are great particularly the awesome gym. Still very overpriced but that seems to be the case everywhere in Gold Coast. Thank you.

The hotel was close to the main tram line (10 min walk) , however at night could be a darker walk. However, the hotel itself is amazing. Small nice quiet rooms with all facilities suiting a staycation like my 4 days perfectly. Except for the big noodle pillow across the bed, the beds were really comfortable! The reception was the best part of our stay! The highlight, if you must. Once the receptionist even found us some plates and cutlery for our takeout despite them not having a kitchen, she found it in the staff cupboard. That’s amazing work whoever it was!

very pleasant customer service, Room was clean, spacious. Only concern was the cost of having teenage daughter only to sleep on a fold out, thought was quite expensive for this

It was clean and great service but never got to use my free drink at Avery bar

Had no issues with the stay other than the air conditioning was not working. The food from in- room dining was good and reception staff were pleasant

Very comfortable, handy with 24 hour staff and was just an all round good time and would definitely stay again.

Great venue for my event .. great food

Very friendly staff, well set up and located. Good procedures in place for current times.

Love staying here, great central location to retail, cafes & everything that Sharks offer including the gym. Heaps of parking & staff are always pleasant & easy to engage with.

Convenient right next door to the club, which has very good value meals

This hotel is convenient and has plenty of undercover parking. The room is well laid out and bed is comfortable. The area is relatively quiet at night only a few late departures from adjoining club. Food is only available after 8am on weekends and only choice is a buffet at $25 per adult with a variety of items

What a great surprise for overnight stay had function at Sharks Club Hotel staff were so friendly at front of house Lisa was brilliant had a lovely king bed room spotless clean and very comfortable Hotel had splendid rooftop bar with afternoon sunshine about to set was the place to be great meeting place pre drinks Then went to the Sharks Club for the function really enjoyed the experience with Mantra