The Cullen Melbourne - Art Series

The Cullen Melbourne - Art Series

Customer review rating (ALL Rating) 4.5/5 651 reviews

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Description

Hotel extras

  • Feel reassured with access to AXA medical teleconsultation free of charge

  • St Kilda Beach - 4km

  • National Gallery of Victoria - 4km

  • Nightlife/ Dining/Bars- 250m

  • MCG/AAMI Park/Melb Park- 3.5km

ALLSAFE approved hotel

Hotel location

The Cullen Melbourne - Art Series

164 Commerical Road
3181 Prahan
Australia

  • By plane

    TULLAMARINE AIRPORT At 30km / 18.64 miles

GPS:-37.846743, 144.991687

Hotel services

Check-in from - Check out up to

In summary
On site
  • Car park
  • Restaurant
  • Wheelchair accessible hotel
  • Well-being
  • Air conditioning
  • Wi-Fi
  • Meeting rooms

Our accommodation(s)

A fearless concept in boutique hotels in Melbourne's desirable Prahran suburb. Daring and unique, The Cullen is inspired by and features lashings of original artwork and prints by Australian contemporary artist, Adam Cullen. Sleep soundly in your Art Series Signature bed, then block out the morning or wake up to natural light and vibrant energy of Cullen works. Prepare breakfast using in-room kitchenette facilities while enjoying spectacular views of Melbourne CBD.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

Find out more

ALL Rating  4.5/5  651 reviews

TripAdvisor Rating  4.5/5  1,688 reviews

Certificate of excellence 2022

Well located for the wedding venue

Customer review rating 4.5/5

Julie H. Families - Confirmed reviews ALL

Clean, quiet, across the road from Pharap markets and good restaurants. Very comfortable bed and pillows

Dear Julie, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. We are delighted to read that you had an excellent stay and enjoyed your visit to our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon for another journey with us. Sincerely, Rose Phi Duty Manager

Well located and nicely kept

Customer review rating 4.5/5

Anonymous Business - Confirmed reviews ALL

Nice room with pleasant staff and very handy location

Dear Debbie, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rose Phi Duty Manager

Great location

Customer review rating 3.0/5

Anonymous Couples - Confirmed reviews ALL

We loved the location of this hotel, the size of the rooms and staff were great. We realise that staffing is an issue at the moment however our room was not cleaned to a satisfactory level. it hadn't been vacuumed prior to us taking the room. Once we noticed this I guess that prompted us to look ore closely at the cleaning and realised that the cleaning was substandard all through the room. The edges of the carpet against the wall were dusty and messy, behind the entry hadn't been cleaned in some time, the lounge was covered in spills and generally soiled and had actually been moved to cover mess on the carpet. This led us to wonder how clean the bathroom and toilet were? Whilst we understand that staffing is tight at the moment we don't think it is reasonable to charge guests a full room rate and then deliver substandard conditions. I would suggest closing off a portion of rooms until you have the staff to service them. This was a pity because we mostly enjoyed our stay. The room size is really good, the linen and bed was good and the location superb.

Dear John, Thank you for taking the time to tell us about your experience at The Cullen Melbourne - Art Series. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Art Series, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrences. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Sincerely, Kaitlyn Konior Front Office Manager

Easygoing, very comfortable & pleasant staff

Customer review rating 4.5/5

Robert M. Friends - Confirmed reviews ALL

Room was excellent, staff were approachable & friendly, restaurant was amazing.

Dear Robert, We very much appreciate your comments regarding your stay at The Cullen Melbourne - Art Series. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rose Phi Duty Manager

Great location, but rooms looking tired

Customer review rating 3.5/5

Kp Families - Confirmed reviews ALL

We have previously loved The Cullen, but rooms are looking tired. The lack of housekeeping and mini bar amenities also diminished our experience.

Dear Ken, Thank you for taking the time to tell us about your recent stay. I am sorry that your experience did not meet your expectations with housekeeping and minibar on request only. At Art Series, we strive to provide a superior service experience for every customer and your feedback is very important to us. Please rest assured that we are taking your feedback on board to help us improve. Sincerely, Madeleine

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