The Chen Melbourne - Art Series 4 étoiles

Note Avis clients (Note ALL) 4.3/5 742 avis

The Chen Melbourne - Art Series - Image 1
The Chen Melbourne - Art Series - Image 2
The Chen Melbourne - Art Series - Image 3
The Chen Melbourne - Art Series - Image 4
850 Whitehorse Road, 3128 BOX HILL, Australie

Description

Les plus de l'hôtel

  • Vue dégagée sur le quartier des affaires depuis la terrasse de la piscine au 24e étage

  • Our unique, boutique accommodation features walls adorned with art of Zhong Chen

  • A 5 minutes à pied des hôpitaux Epworth et Box Hill

  • A quelques minutes à pied des administrations locales, fédérales et gouvernementales.

Nos hébergements

Localisation de l'hôtel

The Chen Melbourne - Art Series

850 Whitehorse Road
3128 BOX HILL
Australie

GPS:-37.817567, 145.118462

Téléphone
Fax +61 3 9131 0201

Accès et transports

Services de l'hôtel

Arrivée à partir de - Départ jusqu'à

Sur place
  • Piscine
  • Parking
  • Animaux non admis
  • Accessible en fauteuil roulant
  • Wifi
  • Air conditionné

Piscine

The Chen features an impressive 25m rooftop pool with expansive views across Box Hill and the Melbourne city skyline. Take a dip or lay poolside on the large sundeck. For those wanting to stay undercover, set yourself up in entertainment pavilion complete

Les avis de nos clients

Les avis de nos clients

Avis 100% authentiques de nos clients ayant séjourné à cette adresse

En savoir +

Note ALL  4.3/5  742 avis

Note TripAdvisor  4.3/5  591 avis

Certificat d'excellence 2025

Note Avis clients 3.5/5

Anne N. En famille - Avis confirmés ALL

.

Dear Anne, Thank you for your feedback . We’re pleased to know your overall experience was positive, and we appreciate you highlighting areas where we can improve. We apologise if this was not made clear during your stay—microwaves are available upon request, and we will work on improving our communication so this is better explained to guests moving forward. Thank you again for sharing your comments, and we hope to have the opportunity to welcome you back again for an improved experience. Sincerely, Hazel De Jesus General Manager

Note Avis clients 3.0/5

Gumardi G. En famille - Avis confirmés ALL

Below Par Service

Dear Mr G., Thank you for taking the time to share your feedback following your recent stay with us. Please accept my sincere apologies for the inconvenience you experienced, particularly with the housekeeping. This is certainly not the experience we wish to deliver, especially to our valued Gold Members. It was a pleasure meeting you personally during your stay, and I truly appreciate you bringing your concerns to my attention. Your feedback has been shared with the relevant teams to ensure improvements are made. As a gesture of goodwill, 1,500 loyalty points have been credited to your account. While this cannot change your experience, I hope it reflects our appreciation of your loyalty and our commitment to doing better. We would be delighted to welcome you back and provide you with a more enjoyable stay in the future. Please feel free to contact me directly should you plan another visit — I would be happy to personally assist. Thank you once again for your valuable feedback. Warm regards, Hazel De Jesus General Manager

Poor customer service, nonexistent housekeeping

Note TripAdvisor 3.0/5

Daphne W En famille - Avis TripAdvisor

I booked this hotel for my parents and wrote in to tag their name to the stay. I got a reply back saying I had booked a member rate and therefore would have to pay extra to do so. I wrote back saying I had booked a non member rate and to check again. I get no reply for a week and then two days before check in, a response saying that they had checked and saw that I had booked the 'lowest available rate at the time'. Like, what is this response? Does not address the issue, doesn't apologise for the error, still unclear whether my parents are going to be able to check in or not. I ended up adding my parents name to the booking myself online and never heard back from customer service again. Shoddy service, zero effort, do not recommend. The stay itself was uneventful but my parents always met with an engaged dial tone whenever they tried to contact housekeeping. They ended up getting new towels themselves from a nearby cabinet. I will be putting my parents in the Avani nearby instead. Highly recommend them to others instead of this place.

Dear Daphne, Thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Sincerely,

Good for local hospitals, comfy rooms

Note TripAdvisor 3.0/5

Holly_2tubbycats Professionnel - Avis TripAdvisor

Visited whilst working at local hospitals. As a gold Accor member I received welcome drink and treats thank you. Good service from staff but not the usual Accor warm friendly welcome from other hotels like Novotel/Sebel/Pullman etc. Clean large room with good wifi. Hot shower with lovely soaps and moisturiser on bulk dispensers. No housekeeping but wasn’t an issue for my short stay. Good location near hospitals and shops if you want to eat your way through the awesome asian eateries.

Dear Holly, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel again soon with a warmer welcome. Sincerely,

A Perfect Stay – Looking Forward to Coming Back!

Note TripAdvisor 5.0/5

Cruiser15127057613 Avis TripAdvisor

This is our second time staying here, and my husband and I absolutely love it. The balcony offers an open view, and the room design and facilities are stylish and well-appointed. The toiletries are of high quality with a scent we really enjoy. The service is excellent, and both the gym and swimming pool are great. It would be even better if there were a hot water pool and a sauna. Looking forward to our next visit!

Dear Tea, We very much appreciate your wonderful comments regarding your recent stay with us. It is always a pleasure to receive positive feedback about our team and our facilities. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Warm Regards, Madeleine

En partenariat avec TripAdvisor

D'autres internautes évaluent notre hôtel

  • 485 avis 8.5/10 Site
  • 658 avis 7.5/10 Chambre
  • 508 avis 8.2/10 Service
  • 7 avis 5.1/10 Internet
  • 275 avis 5.9/10 Propreté
  • 124 avis 8.7/10 Ambiance
  • 84 avis 8.8/10 Piscine
  • 23 avis 2.9/10 Petit déjeuner

Dispensé par Trustyou

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