Hotel Chadstone Melbourne - MGallery by Sofitel 5 étoiles

What a way to do Chadstone. I grew up near the shopping centre and remember it when it was just an arcade with Myer, a few shops and a bowling alley. Over the years I have visited often, perhaps not so much now we live in country Victoria. So my daughter had an appointment on the Friday, I suggested we go to ‘Chaddy’ and rather than the long drive home, let’s stay. It did not disappoint. With on site underground parking, we could forget about the car, but close enough to drop some purchases off. The room with two large beds was sumptuous and breakfast the next morning very good. Definitely stay there again.

Most impressed the staff member who checked me in still remembered my name 3 days later when I’d been no where near reception in the interim. That’s service. Good location, though can be challenging to find if you’re not familiar with the area and maze of roads. Easy walk to Chadstone shopping centre, undercover all the way, so suitable for Melbourne’s fickle weather! Fabulous room service too!

For $400 a night - there are issues. The room lights were so high tech that we could not turn them off or control them in any way we wanted. We were not drunk btw. A lovely person from reception came to turn off the lights so we could sleep. The lights also randomly turned off when we weren't moving enough in the room. Silly to use this system in a hotel. I would get breakfast in the Shop Centre next time. the hotel can't cope with the numbers and it's a very strange crowded food set up with average food. Luke warm lattes. Waited 15mins to be seated at breakfast table, when pre-paid, so they knew the numbers coming. Its very much a family destination, which is great, but the pool on this weekend was full of kids at 7.00pm. I don't think a quiet swim with a view is an option on weekends. It also seems weird that we had to pay for parking when we had shopped all day in the centre. Food and drinks are well priced - I would go again, but will wait for a cheaper deal to make up for the cons.

BADLY MANAGED 2 years ago the first stay and it was bad in many senses Functionality, consistency are factors which counts to judge a hotel. Luxury is up every one and for many to stay in a hotel it's luxurious Not for me, in the past 23 years I stayed up to 240 nights per year in hotels (ACCOR since they exist) across Asia and they set the standard. This hotel here is lacking in everything behind a Asian ACCOR standard, mind you we are a part of that world. Housekeeping does a half job Breakfast buffet the same every day, no Asian varieties like a fried rice or noodles, just booting old western food selection Results in booting head chef and non entrepreneur GM Both should not be here!

Excellent hotel for family stay. Awesome service. Front desk executives are very polite and professional. Hotel staffs are are very kind. Restaurant food is good and the pool is just awesome. I will recommend this hotel for people travelling to Aus.