Peppers Gallery Hotel Canberra 4 stars

Customer review rating (ALL Rating) 4.0/5 1,059 reviews

Peppers Gallery Hotel Canberra - Image 1
Peppers Gallery Hotel Canberra - Image 2
Peppers Gallery Hotel Canberra - Image 3
Peppers Gallery Hotel Canberra - Image 4
15 Edinburgh Avenue, 2601 ACTON, Australia

Description

Hotel extras

  • HOTEL UNDER RENOVATION - we're getting ready for our 100th birthday!

  • Our facilities include two designer boardrooms and state of the art conferencing spaces

  • Choose from a carefully curated wine list in the Library Bar where you can sit back and relax

  • The hotel provides business services and Internet, is ideally located for functions

Our accommodation(s)

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Room 1

Hotel location

Peppers Gallery Hotel Canberra

15 Edinburgh Avenue
2601 ACTON
Australia

GPS:-35.284379, 149.123692

Telephone

Access and transport

Hotel services

Check-in from - Check out up to

On site
  • Wheelchair accessible
  • Wi-Fi
  • Air conditioning
  • Bar
  • Meeting rooms
  • 100% Non Smoking Property
  • Room service
Near the property
  • Car park

LIBRARY BAR

CURRENTLY UNDER RENOVATION. Drinks can be taken in the temporary Reception. The Library Bar is ideal for pre-dinner drinks or a nightcap.

Our guest reviews

Our guest reviews

100% genuine reviews from our guests

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ALL Rating  4.0/5  1,059 reviews

Customer review rating 2.0/5

Friedbert K. Families - Confirmed reviews ALL

Dear Friedbert, Thank you for taking the time to share your detailed feedback following your recent stay with us. I am very sorry that your experience fell below the standard you expected from Peppers Gallery Canberra, particularly as a valued ALL Platinum member. I am especially concerned by the cleanliness and maintenance issues you identified. Finding a dead cockroach and a used tissue in the bathroom is unacceptable and clearly indicates that the room was not inspected to the standard we expect. The loose power point is equally concerning from a safety perspective. Both matters have been raised with our Housekeeping and Maintenance teams for immediate follow-up. I also understand your disappointment with our current breakfast arrangements. During our refurbishment, breakfast is temporarily provided at QT Canberra, and I appreciate that having to leave the hotel during a Canberra winter is less convenient than an in-house service. Your comments regarding the breakfast inclusions and how these arrangements are communicated are also valuable to us. Our heritage building is an important part of what makes Peppers Gallery unique, and the current refurbishment is intended to improve both the condition and overall guest experience while respecting that character. In the meantime, however, refurbishment is no excuse for shortcomings in cleanliness, safety or service. Thank you again for your candid feedback. We take these concerns seriously and appreciate you giving us the opportunity to address them. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 1.0/5

Gilsun K. Families - Confirmed reviews ALL

Dear Gilsun, Thank you for taking the time to share your feedback. I am very sorry that your stay with us was disappointing, particularly as you were visiting Canberra to celebrate your father-in-law’s birthday. I completely understand that the refurbishment had a much greater impact on your stay than you had anticipated. Information regarding our current refurbishment is provided on our website and is also included in our pre-arrival communication. However, I appreciate from your feedback that the extent of the temporary arrangements was not clear enough to you before your arrival, and I am sorry that your expectations were therefore very different from the experience you encountered. I am particularly sorry about the inconvenience of having to walk to our temporary breakfast venue with your 80-year-old father-in-law during Canberra’s winter. While alternative breakfast arrangements are in place during the refurbishment, I appreciate that this was not convenient for your family, and I also apologise if the walking distance was not explained accurately. I am also very concerned by your comments regarding mould in the bathroom. This is not the standard we expect, and the matter has been raised with our Housekeeping team for investigation. We did upgrade one of the two rooms within your booking in an effort to make your family’s stay more comfortable; however, I recognise that this did not make up for the overall experience or the disappointment you felt with the other room and our temporary facilities. I am equally sorry that the service from our team did not feel as warm and welcoming as it should have. Even during a challenging refurbishment period, friendly and genuine hospitality remains entirely within our control. Thank you again for sharing your experience so openly. Your feedback is valuable as we continue both our refurbishment and our efforts to better prepare guests for the temporary changes during this period. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 3.5/5

Ka H. S. Couples - Confirmed reviews ALL

Dear Ka H., Thank you for taking the time to share your detailed feedback following your recent stay with us. We are pleased to hear that you enjoyed our location and found the room layout, bed and linen to the standard you expected from Peppers. Thank you also for recognising the arrival information and signage we currently have in place. We appreciate that, despite these arrangements, navigating the temporary entrance and reception can still be confusing during the refurbishment. I am sorry that information regarding our temporary food and beverage arrangements was not clear or easily accessible during your stay. I also understand your disappointment at not being able to enjoy your usual Accor Plus dining benefits on-site. This is valuable feedback for us as we continue to improve how we communicate the available alternatives to our guests. Thank you also for highlighting the television and casting limitations. We recognise that some of our existing in-room technology is dated, and this is an important area being considered as part of the hotel's refurbishment and upgrade. We genuinely appreciate your patience while the transformation is underway and your constructive comments on where we can improve in the meantime. We hope to have the opportunity to welcome you back once the refurbishment is complete so you can experience the finished hotel. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 4.0/5

Lindagai C. Families - Confirmed reviews ALL

Dear LindaGai, Thank you for taking the time to share your lovely feedback following your recent stay with us. We are delighted to hear that you had a comfortable stay and that our location worked well for your family. Most importantly, thank you for your wonderful comments about our team. It is always rewarding to hear that their service made a positive difference to your experience, and I will be very pleased to share your feedback with them. We also appreciate your understanding while our refurbishment is underway. There are certainly some exciting improvements ahead, and we are looking forward to seeing the transformation completed. Thank you again for choosing Peppers Gallery Canberra. We hope to welcome you and your family back in the future to experience the newly refurbished hotel. Kind regards, Odea Zhang Rooms Division Manager Peppers Gallery Canberra

Customer review rating 0.5/5

Andrew M. G. Business - Confirmed reviews ALL

Other web-users rate our hotel

  • 351 reviews 7.9/10 Location
  • 643 reviews 6/10 Room
  • 634 reviews 8.2/10 Service
  • 12 reviews 2.6/10 WiFi
  • 286 reviews 5.7/10 Comfort
  • 270 reviews 5.8/10 Food
  • 183 reviews 4.9/10 Cleanliness
  • 161 reviews 3.7/10 Amenities

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