Peppers Soul Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 416

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nasze pokoje

Apartament

Presidential Suite Deluxe

  • 9 os. maks.
  • 450 m² / 4843 sq ft
  • Pościel 2 x Łóżko king-size oraz 2 x Pojedyncze łóżko oraz 1 x Łóżko queen-size
  • Widoki: Widok na ocean/morze
  • Zalety obiektu: Balkon

Lokalizacja hotelu

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.001037, 153.430649

Telefon
Faks +61 7 5635 5799

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 416

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 841

Best getaway ever

Ocena na stronie TripAdvisor 5.0/5

Wendy H Opinia zatwierdzona w TripAdvisor

I had a two bedroom apartment overlooking the ocean. Everything was perfect. The view was majestic. The sunrises were amazing. The apartment was stunning every room had a balcony overlooking the beach. Had buffet breakfast a couple of times at the hotel was really delicious. You are right in the heart of Surfers so everything including lots of restaurants and activities are right at the front of the building. Both inside and outside pools and spas were really good. I loved the secret garden which overlooked Cavill mall. The cleaning staff were lovely and replenished towels coffee daily. The lifts were really fast and I never had to wait kind. I most definitely recommend this place.

Hi wendyhU1817XE, Thank you very much for your outstanding feedback regarding your stay at Peppers Soul. It is always a pleasure to receive such positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Warm regards The Guest Service Team

People spend a small fortune to stay in hotels night staff need to learn to look after people.

Ocena na stronie TripAdvisor 3.0/5

Chrystal E Opinia zatwierdzona w TripAdvisor

Valet staff were next level amazing. Front of house was ok. Night staff were absolutely terrible because of them we don’t want to return. We lost status points as we were hoping to extend our stay. It is also not a good look for a hotel that is apart of the Accor All membership scheme. We were planning on staying longer until we had the terrible experience. We are now at the darling treated beautifully and on first name bases.

Dear Chrystal, Thank you for taking the time to tell us about your experience at the Peppers Soul Surfers Paradise. Your experience does not sound like our regular standard of operation, and I am very disappointed that we failed to provide the service we are renowned for. I have reached out to you directly to further discuss your concerns. Sincerely, Elena Gligorova Executive Assistant Manager

A little disappointing

Ocena na stronie TripAdvisor 3.0/5

Sydney_Kat27 Opinia zatwierdzona w TripAdvisor

While no doubt the location is great, as a Gold Accor member we were a little disappointed by our experience. We got the room we paid for, with no obvious upgrade, and a room with a number of issues. Broken wheels on the dishwasher, a/c controls very temperamental, maintenance people hanging outside the windows, a tv that was installed in the middle of the stay. No turn down service, no service when requested as we were going to be out for a couple of hours. None of the issues in of themselves were a problem - but combined together over a 7 night stay, and compared to what we typically experience at these properties, it was just a bit disappointing. (Separately the indoor hot tub was awful - with green slime in the foam - needed a thorough clean).

Hi Sydney_Kat27, Thank you for taking the time to share your feedback and time on the phone. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, The Guest Service Team

Amazing Views in a Perfect Location

Ocena na stronie TripAdvisor 5.0/5

aussiefamilySydney Opinia zatwierdzona w TripAdvisor

We've stayed here a few times and it is really hard to fault the 3 bedroom apartment that we stay in. We love the spacious living and having balconies with views at the front and back of the building. We used the indoor pools due to the weather and enjoyed it, as well as the spa. The service at the front reception is professional more than friendly and the location is hard to beat. We will definitely be back.

Dear aussiefamilySydeny, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your 3 bedroom apartment and loved the views! Its great to read you had a welcome stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Excellent location and fantastic customer service.

Ocena na stronie TripAdvisor 4.0/5

KathyHatz Opinia zatwierdzona w TripAdvisor

You couldn't ask for a better location or view on the Gold Coast. I've been to Surfers numerous times, and it's often a tricky task juggling the issue of wanting to be close to the action and avoiding the seedy parts of Surfers. With this hotel you can do just that. It's on the edge of the not so nice parts and easy to avoid them. The facilities are all great and the rooms spacious and well appointed. We stayed in a 3 bedroom ocean view apartment and other than a couple of minor housekeeping issues (which were instantly rectified by the friendly staff), I couldn't fault the place. There was an issue with one of the elevators not working which was a little inconvenient but again, nothing that would stop me from staying here again. The facilities were wonderful and the outdoor pool was surprisingly large. I highly recommend this hotel if you'd like to be in the centre of surfers.

Hi KathyHatz, Thank you very much for your outstanding feedback regarding your stay at Peppers Soul. It is always a pleasure to receive such positive feedback. I will share your feedback with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your thoughts, and we hope your next visit will be as pleasant as the previous one. Warm regards, The Guest Service Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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  • 146 Liczba opinii 5.4/10 Śniadanie

Zarządzane przez Trustyou

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Surfers Paradise - wszystkie nasze hotele

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