Peppers Soul Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 540

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Opis

O hotelu

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nasze pokoje

Apartament

Presidential Suite Deluxe

  • 9 osoby
  • 450 / 4843 sq ft
  • Pościel 2 x Łóżko king-size oraz 2 x Pojedyncze łóżko oraz 1 x Łóżko queen-size
  • Widoki: Widok na ocean/morze
  • Zalety obiektu: Balkon

Lokalizacja hotelu

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.001037, 153.430649

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 540

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 801

5 star views with 3 star cleanliness.

Ocena na stronie TripAdvisor 3.0/5

db75 Rodziny - Opinia zatwierdzona w TripAdvisor

5 star view with 3 star cleanliness. this is my second time staying in this hotel still had the same sickly vanilla smell that is masking a musky smell as you leave the lifts . views are out of this world but apartments need more attention to detail when cleaning as we still had previous guests dirty kitchen bin full of smelly food.

Hi db75, Thank you for sharing your experiences at Peppers Soul, Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests. Thank you & regards, Guest Service Team

Relaxing vacation

Ocena na stronie TripAdvisor 5.0/5

Anna B Opinia zatwierdzona w TripAdvisor

We had a wonderful stay. The staff were courteous and polite. The location is fabulous. The apartment was great. We have booked to come again in October. Had a very relaxing time listening to the ocean and the view is fabulous. I definitely recommend staying at peppers Soul.

Hi E1302FDannab, Love the feedback and thank you for sharing your experience of Peppers Soul. Already looking forward to your return in October for your next visit. Warmest regards Guest Service Team

Amazing location & service

Ocena na stronie TripAdvisor 5.0/5

Megan F Opinia zatwierdzona w TripAdvisor

Amazing experience all round. 3 bed unit on level 24 had amazing views and was large enjoy for 6 adults. Paradiso was fantastic for breakfast every morning (coffee was great) and the staff are exceptional, always happy & polite, especially as they worked over Easter. We will definitely stay here again.

Hi 573meganf, Thank you for the fantastic feedback! So glad to read you and the family had a good Easter visit at Peppers Soul. See you gain soon. Warm regards, The Guest Service Team

Great location, with some issues..

Ocena na stronie TripAdvisor 3.0/5

Roam282457 Opinia zatwierdzona w TripAdvisor

The location and view from our 3 bedroom apartment was excellent. We were told there would be some painting/maintenance work being conducted, but it turned out that our hallway to our apartment looked like a construction zone, with the flooring removed, the plaster removed and replaced with plastic sheeting. There were several industrial ventilators (or something) being used which were very loud. There were also general maintenance problems with the room which we had to call for assistance for (eg, shower head not staying up, safe not working, powerpoint in the kitchen faulty). To Peppers credit they send someone quickly to rectify, but would have been better still to not have to worry about it. Also, my daughter's limited edition toy was removed from the her bedroom somehow.. I'm sure it was accidental. We suspect it could have been bundle up in sheets maybe. Perhaps it's a lesson not to leave anything on your bed. Overall, a great location, but not without it's issues.

Hi Roam282457, Thank you for sharing your experiences at Peppers Soul, Obviously I am disappointed to read that your stay wasn’t up to your expectation. Certainly it seems well fell far short of our usually high standards. Please be assured that I will share your feedback with the team to ensure we can provide a higher level of service to all our guests. Thank you & regards, Guest Service Team

Disappointing

Ocena na stronie TripAdvisor 1.0/5

FarAway38570094370 Opinia zatwierdzona w TripAdvisor

Still in the hotel, don't stay here. We were in Peppers before and this is disappointing. Hair in the beds, dirty, stained and smelly pillows. They have mold, change the room because tap fell off and this one was flooded. And it is too expensive for this low service. They don't want to give money back even they know everything was flooded, they can not accommodate my family with other room. We arrived late and my kids were waiting until they were thinking and manager told me yes we were flooded but it is ok. It is not. I have 3 kids, payed a lot and was expecting at least clean room. Not molded and stinky and with dirty beds, floors, bathroom. When you arrive to 2nd floor u can smell mold. Low quality.

Hi FarAway38570094370, Thank you for taking the time to tell us about your experience at Peppers Soul. I am sorry that your experience did not meet either of our expectations; please allow me to express my sincerest apologies. I want to assure you that your feedback has been taken very seriously, and we are taking immediate steps to address the issues you highlighted to prevent similar occurrences in the future. Your detailed account of the cleanliness and maintenance issues you encountered is deeply concerning to us. We understand the importance of maintaining high standards of cleanliness and service, and we have fallen short of meeting your expectations on this occasion. We are pleased to report that there is no evidence of mold in your previously occupied room and any all repairs in our corridors from the noted flood have now either been completed or are being finalized. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Warm regards, Ian Charlton General Manager

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

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