Peppers Soul Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.3/5 Liczba opinii: 2 232

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nasze pokoje

Apartament

Presidential Suite Deluxe

  • 9 os. maks.
  • 450 m² / 4843 sq ft
  • Pościel 2 x Łóżko king-size oraz 2 x Pojedyncze łóżko oraz 1 x Łóżko queen-size
  • Widoki: Widok na ocean/morze
  • Zalety obiektu: Balkon

Lokalizacja hotelu

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.001037, 153.430649

Telefon
Faks +61 7 5635 5799

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.3/5  Liczba opinii: 2 232

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 878

Amazing Location but that’s it, Wouldn’t waste your money, Not 4-5 star!

Ocena na stronie TripAdvisor 1.0/5

Climber45051418891 Opinia zatwierdzona w TripAdvisor

Amazing location but that’s where it ends. No concierges upon arrival which you would expect at a 4+ star hotel. Located a random trolley in car park we used for our luggage & we managed to keep ahold of to use again when we departed. Elevators are the slowest we have ever experienced. We booked a two bedroom with plunge pool bbq balcony however due to the pool & bbq area located out further from the initial balcony there is no privacy the above units open out & look straight onto this area as if this wasn’t intrusive enough the area was made more unusable due to the invasion of Cockroach's they were literally everywhere & when mentioned to staff upon departure was brushed off as being “unavoidable due to beach location”. Housekeeping also needs a lesson in actual cleaning mould in showers on tiles & food remnants on utensils including tongs, cigarette butts by pool & bbq. We have stayed on the coast numerous times this was the most expensive & worst place we have ever stayed. It’s a real shame they have such an amazing location however we will not stay here again.

Surfers paradise

Ocena na stronie TripAdvisor 5.0/5

Curious34158241890 Rodziny - Opinia zatwierdzona w TripAdvisor

We stayed for a week over Christmas. Beautiful clean hotel. Our 3 bedroom apartment was clean and comfortable with ocean views. Staff were friendly. Would definitely stay here again. Beach just across the road. Plenty of shops, restaurants and bars. Would highly recommend.

Service isn’t attentive to meet my expectation

Ocena na stronie TripAdvisor 2.0/5

ggisland Rodziny - Opinia zatwierdzona w TripAdvisor

Scent of the floor is awful (unfortunately not to my personal liking) Restaurant service is poor (due to holiday staff shortage which I could understand) After stay service is so poor while I tried to a lost item (so disappointing - no more follow-ups or communications at all)

Sub Penthouse Luxury

Ocena na stronie TripAdvisor 5.0/5

lisacD1301NC Rodziny - Opinia zatwierdzona w TripAdvisor

We have stayed at Peppers Soul nearly every December since their opening. This year we decided to splurge & rent the 3 Bedroom Sub Penthouse. What a beautifully appointed apartment. So much space & storage. The master suite was huge & beautifully furnished. King size bed, 2 large ottomans, lounge area with a double sofa & coffee table and a chaise lounge. The ensuite consisted of a separate room with a freestanding bathtub and an amazing ocean view. Through double doors was the double shower, double vanity & toilet. Through another set of double doors was the huge walk in robe with abundant hanging space, shelves & drawers. There is a separate TV room with Japanese style sliding doors, a generously sized powder room, laundry, lounge room, huge kitchen, dining room, office area, 2 other bedrooms one of which was generously sized and a spacious main bathroom with toilet. There’s a main balcony with a dining table, sun lounge & an amazing view of the coastline. There is also a separate private balcony off the master suite & another long balcony off the two other bedrooms with a view of the Gold Coast night life & hinterland. All in all an amazing apartment with plenty of room for 6 adults to live comfortably. Free secure parking for one vehicle. Everything you could want is within close walking distance - beaches, restaurants, cafes, bars, shopping, nightclubs etc

Dear lisacD1301NC, Thank you for sharing your exceptional experience at Peppers Soul. It is truly rewarding to hear such detailed and glowing feedback, particularly from a valued guest who has been staying with us since our opening. We are thrilled that your stay in the 3-Bedroom Sub Penthouse exceeded expectations and that you enjoyed the spacious layout, luxurious furnishings, and breathtaking ocean views. Your thoughtful descriptions of the master suite, living areas, and balconies highlight the essence of what we aim to offer—a perfect blend of comfort, luxury, and an unforgettable Gold Coast experience. It is also great to know that our central location enhanced your visit, providing easy access to the best beaches, dining, and entertainment options. Your continued patronage means so much to us, and we look forward to welcoming you back next December. Should you require any special arrangements for your future stay, please don’t hesitate to reach out. Warm regards, Ian Charlton General Manager

Great stay but lacking that 5 star experience and service

Ocena na stronie TripAdvisor 4.0/5

tdoods Opinia zatwierdzona w TripAdvisor

Apartment is excellent size, incredibly spacious and has almost everything you would need. The location is fantastic, so close to shops, entertainment and restaurants, and right across from the beach. All rooms have a beautiful view and huge balcony. The fridge had filtered water and ice machine maker which is great. Nespresso machine in the room but no milk frother which is really what makes the difference with coffee! A few things that let our stay down - they tried to charge us $25 a day for parking, I checked 2 weeks prior to staying on their website it said complementary parking - they agreed to wave it only when I brought this up and said the price changed Dec 1 - make sure they don’t charge you if you booked before this date! The room cleanliness lacked attention to detail. There was only 1 pan in the kitchen for cooking which was unusable, not sure how old it is but no amount of oil or low heat would prevent everything sticking to the pan - we called housekeeping asking to replace the pan to make pancakes as we couldnt with the one provided.. 1 hour later someone brought up a handful of pens? We said we wanted a pan not pens, then later brought a pan with the exact same issue. On the day prior to checkout we returned from a day out and housekeeping attending to find the fridge filter not working at all (error code on door) - called housekeeping who said they would send maintenance up but no one ever came. Lastly, the main bedroom of the 3 bed apartment has 2 single beds pushed together.. I don’t know why hotels do this as it’s so uncomfortable for couples. Overall our stay was great but can’t give 5 stars for the reasons above - soul would do well to provide better customer service.

Dear tdoods, Thank you for taking the time to share your detailed feedback about your recent stay at Peppers Soul. We're delighted to hear that you appreciated the spaciousness of the apartment, the stunning views, and the convenience of our location. It’s great to know you enjoyed features like the filtered water, ice machine, and Nespresso machine, though we note your comment about the milk frother and will pass this on to our team for future consideration. We sincerely apologize for the inconveniences you experienced during your stay. Your feedback about the parking charge miscommunication is noted, and we’re glad we were able to resolve the matter for you. We'll ensure our website and team are aligned on such updates to prevent any confusion moving forward. Regarding the kitchen pan and your interaction with housekeeping, we deeply regret the miscommunication and the subsequent frustration it caused. This is certainly not the level of service we aim to provide, and I’ve shared your concerns with both our housekeeping and maintenance teams to ensure such oversights are addressed. The issue with the fridge filter and the lack of response from maintenance is also unacceptable. I can assure you this matter will be reviewed internally to improve response times and follow-up procedures. Finally, we understand your concerns about the two single beds in the master bedroom. While this setup is sometimes used to provide flexibility for different guest preferences, we will review how we can better meet the expectations of couples staying with us. Your constructive comments are invaluable in helping us improve our guest experience. Despite these setbacks, we’re pleased to know you had an overall great stay. We hope to welcome you back in the future and provide the 5-star experience you deserve. Warm regards, The Guest Service Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 073 Liczba opinii 9.4/10 Lokalizacja
  • 1 687 Liczba opinii 7.5/10 Pokój
  • 1 072 Liczba opinii 6.7/10 Obsługa
  • 30 Liczba opinii 2.1/10 Internet
  • 539 Liczba opinii 4/10 Czystość
  • 230 Liczba opinii 6.3/10 basen
  • 151 Liczba opinii 5.7/10 Śniadanie

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