Peppers Soul Surfers Paradise 4 gwiazdki

Ocena klientów (Ocena ALL) 4.4/5 Liczba opinii: 2 289

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8 The Esplanade, 4217 SURFERS PARADISE, Australia

Opis

O hotelu

  • Our Mediterranean inspired restaurant Hyde Paradiso on Level 1 features stunning beach views

  • Spoilt for choice, we have a indoor lap pool, and outdoor pool with stunning beach views

  • Experience pure relaxation during your holiday with a visit to our sauna, steam room and spa

  • If you feel like keeping fit during your stay, we have a fully equipped gymnasium onsite

  • Enjoy the BBQ facilities with friends and family amongst tranquil, landscaped gardens

Nasze pokoje

Apartament

Presidential Suite Deluxe

  • 9 os. maks.
  • 450 m² / 4843 sq ft
  • Pościel 2 x Łóżko king-size oraz 2 x Pojedyncze łóżko oraz 1 x Łóżko queen-size
  • Widoki: Widok na ocean/morze
  • Zalety obiektu: Balkon

Lokalizacja hotelu

Peppers Soul Surfers Paradise

8 The Esplanade
4217 SURFERS PARADISE
Australia

Pozycja GPS:-28.001037, 153.430649

Telefon
Faks +61 7 5635 5799

Dojazd i transport

Usługi hotelowe

Zameldowanie od: - Wymeldowanie do:

Na miejscu
  • Basen
  • Parking
  • Zwierzęta niedozwolone
  • Transfer
  • Restauracja
  • Dostęp dla osób na wózkach inwalidzkich
  • Centrum fitness
  • Wi-Fi
  • Klimatyzacja
  • Śniadanie
  • Sale konferencyjne
  • Całkowity zakaz palenia na terenie całego obiektu

HYDE PARADISO

A lively oceanfront lounge, Hyde Paradiso is inspired by the L.A. lifestyle. Incredible beach views, over-size cocktails, signature sgroppinos, mouthwatering Mediterranean food and DJ soirees on weekends.

Opinie naszych gości

Opinie naszych gości

100% potwierdzonych opinii gości, którzy zatrzymali się w naszym hotelu

Dowiedz się więcej

Ocena ALL  4.4/5  Liczba opinii: 2 289

Ocena TripAdvisor  4.5/5  Liczba opinii: 3 873

Hidden structural damage in water leaks. Presidential Suite

Ocena na stronie TripAdvisor 1.0/5

Happiness65914065249 Opinia zatwierdzona w TripAdvisor

Upon arrival with no concierge service. Had to attend reception and ask for someone to provide assistance. Housekeeping rude, inattentive. Floors filthy on arrival, No liquid handsoap replaced after repeated requests, insufficent tpilet paper, towels and cleanliness. Toilet blocked in apt 6302, housekeeping is extremely poor. Dead moth sat on walkin robe floor for 2 weeks yet they say they vaccumed and or vaccumed around it. Had to request linen change after 5 days stay, housekeeping had no intention of doing it on a Sunday. 4th bedroom in North East corner flooded after storm. The angle of the building structural design has drainage incorrectly installed. 15 years, 3 builders, bankruptcy and flooding from top floor to bottom at 60, yet side door unusable into Soul Boardwalk due to flooding and drainage problems damaging access. My son was forced to sleep on an uncomfortable old sofa bed after housekeeping pushed a giant water filled bubble in the plaster in window sill. Building manager inspected and maintenance. Maintenance staff and housekeeping vaccuming water out of carpet. Mould build up in 4th bedroom in flooring. Room stinks and is musty. Food stains on couch. There are better places to stay for $18,000 for 10 nights. Try the JW Marriott. Cheaper and 5 star service. I will offically be returning to the JW. Soul is an absolute dump that needs serious structural repairs and better Customer Service.

Hi Happiness65914065249, Thank you for sharing your feedback. I am truly sorry to hear about the challenges you experienced during your stay. Please accept my sincerest apologies for the inconveniences you faced, as this is not the standard of service we strive to provide at Peppers Soul. I understand that these matters were addressed with our Executive Assistant Manager during your visit, including the maintenance and housekeeping concerns. While I am disappointed that we were unable to fully meet your expectations, I appreciate you bringing these issues to our attention, allowing us to take immediate action where possible. Your comments regarding housekeeping, maintenance, and the structural concerns have been taken very seriously. I have since engaged with the relevant teams to review and rectify these matters, ensuring a more seamless experience for future guests. I regret that your stay did not reflect the premium experience we aim to deliver, and I hope to have the opportunity to welcome you back in the future to provide the exceptional stay you deserve. Should you wish to discuss your experience further, please do not hesitate to contact me directly at [insert contact details]. Warm regards, Ian Charlton General Manager

A great place to stay

Ocena na stronie TripAdvisor 5.0/5

Sightsee686156 Opinia zatwierdzona w TripAdvisor

We were very happily surprised at the size and quality of our one-bedroom apartment. The view from the 12th floor was beautiful and we left the balcony doors open at night to hear the surf. We enjoyed the outdoor pool complex and indoor spa very much after our walks.

Hi Sightsee686156, Thanks for choosing Peppers Soul for your recent visit. We are pleased that you enjoyed your stay here and hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Fantastic room with spectacular views.

Ocena na stronie TripAdvisor 5.0/5

Ed T Opinia zatwierdzona w TripAdvisor

Great stay, fantastic location, very comfortable and quiet room, with spectacular views and outstanding facilities. Couldn't fault the rooms and we look forward to returning soon. In the heart of surfers with plenty of great restaurants and lots of variety very close by. The beach is right across the esplanade and it all so convenient. The only slight down side was the wait for a lift during busy periods.

Hi 453edt, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

Great place - great location

Ocena na stronie TripAdvisor 5.0/5

samleecam Opinia zatwierdzona w TripAdvisor

Great Location - family weekend with adult children so the 3 bed apartment allows us all to stay together - heaps of places easy walking distance and self contained means you can enjoy the room and the specular views! Beach just a few meters across the road! Great Place.

HI Samleecam, Thanks for providing such positive feedback regarding your recent stay at Peppers Soul. It’s pleasing to read that you enjoyed your stay here and I will be sure to share your comments with the team. Hopefully we can welcome you back again soon! Warmest regards Guest Service Team

3 nights stay, 3 Bedroom, Level 13 at Peppers Soul. Absolutely amazing!!

Ocena na stronie TripAdvisor 5.0/5

Adventure56081177927 Rodziny - Opinia zatwierdzona w TripAdvisor

Absolutely amazing stay 3 nights Level 13 October 28-31 2024 The view was absolutely breathtaking. The room was very spacious and high quality. The beds were so comfortable we stayed in a three bedroom suite where there was ample room for everybody with an amazing outdoor entertaining deck. The room comes with a fully utilised kitchen and a plumbed in fridge which provides ice cold water and ice cubes. The room also comes with a washer and dryer to wash your clothes on a daily basis. The main bedroom also comes with an ensuite that has a double basin, shower and a spa bath. You look out to the main beach of surfers Paradise where you can enjoy the views of the whales breaching just in front of you We will definitely be back there again.

Hi Adenture56081177927, Thank you for taking the time to share your wonderful feedback with us. We're absolutely delighted to hear that you had an amazing stay and that our three-bedroom suite on Level 13 exceeded your expectations! It sounds like you were able to make the most of the spacious layout, the fully equipped kitchen, and all the amenities designed for convenience and comfort. Our team is especially thrilled to hear that you enjoyed the breathtaking views and had the chance to witness the whales right from your suite – it truly is a remarkable sight! We're so pleased you found the suite’s features, such as the plumbed-in fridge and laundry facilities, added to your experience, and that you could relax in the comfort of the ensuite spa bath and double basin. We would be delighted to welcome you back for another memorable stay and hope it will be just as special as your recent visit. Please do not hesitate to reach out if there’s anything we can assist with for future stays. Warm regards, The Guest Service Team

Partner: TripAdvisor

Recenzje naszego hotelu napisane przez podróżnych

  • 1 059 Liczba opinii 9.6/10 Lokalizacja
  • 1 667 Liczba opinii 7.4/10 Pokój
  • 1 089 Liczba opinii 7/10 Obsługa
  • 31 Liczba opinii 2.9/10 Internet
  • 532 Liczba opinii 4.3/10 Czystość
  • 229 Liczba opinii 6.7/10 basen
  • 146 Liczba opinii 6.3/10 Śniadanie

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