Mantra Trilogy Cairns 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.2/5 รีวิว 1,999 รายการ

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101 105 Esplanade, 4870 CAIRNS, ออสเตรเลีย

รายละเอียด

ความพิเศษของโรงแรม

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
ออสเตรเลีย

พิกัด:-16.918636, 145.775751

โทรศัพท์
แฟกซ์ +61 7 4080 8001

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ

สระว่ายน้ำ

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.2/5  รีวิว 1,999 รายการ

เรทติ้งบน TripAdvisor  3.4/5  รีวิว 3,000 รายการ

Unsatisfactory

คะแนนจาก Tripadvisor 2.0/5

Ryan B รีวิวที่ได้รับการรับรองจาก TripAdvisor

Cairns mantra trilogy Main beef. They split the king in the master for the kids. Requested a car park on booking did not get. Room was not 100% clean with nails on the floor.

Thank you for your feedback. I apologise for the inconvenience regarding the bed configuration, parking arrangement, and room cleanliness. Your comments are valuable to us as we continuously strive to enhance our services and facilities. Thank you for staying with us. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

A not so rewarding experience!

คะแนนจาก Tripadvisor 2.0/5

Phil C รีวิวที่ได้รับการรับรองจาก TripAdvisor

Well! Mantra Trilogy, what can one say? We were booked in for a five (5) night stay and as such would be considered a good paying customer for any hotel. Here is our opinion on the Manyra Trilogy for your consideration…. Remembering we stayed in one room only for the duration of our stay in Cairns: - Service desk and staff… very good, friendly and in the most well informed. - views from tower 1 - limited but fair - location in relation to waterfront, shops and charters to the Barrier Reef - overall good if you enjoy a walk along the waterfront. - Standard of the rooms - now for the reality. - and we were in Room 4/3A. which was a single bedroom unit with cooking facilities and separate laundry 1. Range hood inoperable 2. Ventilation in bathroom inoperable 3. Ventilation in laundry inoperable 4. Toilet seat loose and fixings broken 5. Mat in the lounge room very worn and matted - well overdue for replacement. 6. Bedroom had comfortable bed but the circulation space was very limited getting into the room from the living room. Whoever designed these units needs a kick up the butt! Finally, we did hand this list to the front desk for their records. We were phoned and offered another room….. on our last night! This begs the question, why did they place us in this room in the first place? Didn’t anyone else point out these glaring defects? Why weren’t these glaring defects corrected prior to relenting the room? Poor attitude and management I suspect. So that’s it! Mantra Trilogy stay rated a poor two (2) stars only and most of the positives were directly related to experiences outside of our accommodation. When given an opportunity to make good a poor experience the management deserve a serve. Over and out. .

Thank you for sharing your feedback regarding your recent stay at Mantra Trilogy Cairns. We sincerely appreciate your positive comments about our service desk and staff, as well as our location. However, I am disappointed to learn that your room did not meet your expectations. The issues you mentioned, such as the inoperable ventilation systems and the condition of the toilet seat and mat, are concerning. We strive to ensure that all accommodations are well-maintained, and it is regrettable that your experience did not reflect this commitment. I acknowledge your frustration regarding the timing of the room change offer and understand how this may have impacted your overall satisfaction. Your feedback is invaluable to us and will be taken into consideration as we continuously work to enhance our guest experience. Thank you once again for your insights, and I hope you may consider giving us another opportunity in the future. Kind regards, Emil Gan General Manager Mantra Trilogy Cairns

Cool place

คะแนนจาก Tripadvisor 5.0/5

J David A รีวิวที่ได้รับการรับรองจาก TripAdvisor

It was a nice and pleasant experience. Good location, close to restaurants and splanad. Friendly staff. Santiago from front desk 10/10⭐️

Thank you for your positive feedback regarding your recent stay. We are delighted to hear that you enjoyed our location and found our staff, particularly Santiago, to be friendly and helpful. We look forward to welcoming you back in the future. Best regards, Emil Gen General Manager Mantra Trilogy Cairns

Great experience at the Mantra again

คะแนนจาก Tripadvisor 5.0/5

Rhanna C รีวิวที่ได้รับการรับรองจาก TripAdvisor

We stayed at The Mantra as a family for a week during Christmas and on a stopover on the way home. The staff were incredible and gave us access to our room early after an overnight flight (we have 4 kids) and were a delight to deal with.

Thank you for your kind feedback regarding your recent stay at Mantra Trilogy Cairns. We are delighted to hear that your family enjoyed your experience, and we appreciate your recognition of our staff's efforts to accommodate your needs. Providing exceptional service is a priority for us, and it is gratifying to know we were able to assist you after your long journey. We hope to welcome you back on your next visit. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

B&B Without the Breakfast

คะแนนจาก Tripadvisor 2.0/5

Y9785LAtimr รีวิวที่ได้รับการรับรองจาก TripAdvisor

This is supposed to be a hotel but they won't "service" your room on a five-day stay and couldn't remember simple instructions (e.g. I want my towels changed every day - "you'll have to ring reception and ask for that each day" and when I did - they didn't. I had to go to reception and get the towels myself). This is very poor for such a business.

Thank you for your feedback regarding your recent stay. We understand your concerns about the housekeeping service and apologise for any inconvenience you experienced with towel changes. Our policy requires guests to request daily towel service, and we regret that this was not communicated effectively. Your comments will be taken into account as we strive to improve our services and ensure a more pleasant experience for all guests in the future. Thank you once again for your insights, and we hope to have the opportunity to welcome you back. Best regards, Emil Gan General Manager Mantra Trilogy Cairns

ในฐานะที่เป็นพันธมิตรกับ TripAdvisor

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