Mantra Trilogy Cairns 4 ดาว

คะแนนความคิดเห็นจากแขก (เรทติ้งบน ALL) 4.1/5 รีวิว 1,955 รายการ

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รายละเอียด

ความพิเศษของโรงแรม

  • Overlooking all of the great attractions and activity of the waterfront

  • Restaurants, IGA, Hair salon, massage and more within walking distance

  • Room classes available from Hotels to large 3 bed apartments

  • Proximity to the new Cairns Aquarium & all Cairns has to offer

  • Close to the Convention Centre and business district

ที่พักของเรา

สถานที่ตั้งโรงแรม

Mantra Trilogy Cairns

101 105 Esplanade
4870 CAIRNS
Australia

พิกัด:-16.918636, 145.775751

การเข้าถึงและการเดินทาง

บริการโรงแรม

เช็คอินตั้งแต่ - เช็คเอาท์ได้ถึง

ในสถานที่
  • สระว่ายน้ำ
  • ที่จอดรถ
  • ไม่อนุญาตให้นำสัตว์เลี้ยงเข้าพัก
  • รถรับส่ง
  • รถเข็นเข้าถึงได้
  • ฟิตเนสเซ็นเตอร์
  • Wi-Fi
  • เครื่องปรับอากาศ

สระว่ายน้ำ

Dive into the cooling waters of Mantra Trilogy's beautiful lagoon style pool and enjoy the ocean views. There is one onsite swimming pool for your enjoyment. The pool is located on level three and is open from 6:00am until 10:00pm.

รีวิวจากแขกของเรา

รีวิวจากแขกของเรา

100% ความคิดเห็นที่ได้รับการรับรองของผู้เข้าพักที่เข้าพักกับเราจริงๆ

ค้นหาข้อมูลเพิ่มเติม

เรทติ้งบน ALL  4.1/5  รีวิว 1,955 รายการ

เรทติ้งบน TripAdvisor  3.5/5  รีวิว 2,932 รายการ

NOT a 4 Star hotel

คะแนนจาก Tripadvisor 2.0/5

Eaa1947 รีวิวที่ได้รับการรับรองจาก TripAdvisor

One of the worst Accor Hotels we have stayed at. It claims to be a 4 star hotel. Well, most of the requirements of a 4 star hotel are missing. If you want your room serviced, you have to pay. There is NO restaurant, an essential requirement of a 4 star hotel. The furnishings in the room are ordinary to say the least, the sofa was horrible and once seated, one almost couldn’t get out. As Accor platinum you expect some additional benefits, none forthcoming at this hotel. For a 4 night stay we were given one 750 ml water bottle. Despite asking for it, no upgrade was provided. Usually one gets a “gift” of sorts for Accor Loyalty, all we got was a welcome card. The bedroom itself is very cramped, the bed almost totally occupying the room. There is only a partial ocean view, most of it blocked by another multi story hotel. Will never stay at this hotel again.

Highly recommend Mantra Trilogy

คะแนนจาก Tripadvisor 5.0/5

tanyawoods1 Couples - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Fantastic location, had a great 1-bedroom oceanview apartment on the 7th floor. Staff fantastic. Very clean except for the mold stains on the silicone between the bath and the tiles. The bed was very comfortable. The views are amazing. The pool was very cool and refreshing to swim in. Would have liked the pool to be heated a little, and a heated spa would have been amazing The only criticism we have would be the bath shower combo. The bath sides were quite high, I'm 5ft2 and found it difficult to lift my legs over the side of the bath. Would much prefer a walking in shower only. Would definitely recommend this accommodation

I wouldn’t recommend this hotel

คะแนนจาก Tripadvisor 2.0/5

Michde8 รีวิวที่ได้รับการรับรองจาก TripAdvisor

I called up well in advance and said that I wanted to stay in a non-carpeted 3 bedroom apartment because of my asthma and allergies. I was assured that would be fine as I was booking so far in advance, so I booked. Mantra called the day before we were due to arrive to confirm and I checked about the room. They said they were no longer able to accomodate that request and they could never have assure that I would get that room. I was not very happy and said I wouldn’t have booked had I known because I had been told that my request would definitely be accommodated. I requested to be changed but they apparently couldn’t do anything. We get there and as soon as I entered the room, that stunk like damp, my face went red and I was wheezing. Not to mention that the jackhammer was constantly going in the room opposite us and the kitchen was covered in grime-so it was just all around not good. I went to reception and had to really push for them to do anything. I had to demand a new room. The manager then came out and he was quite good and went out of his way to find us another room, but it was a 2 bedroom not 3 bedroom so we just had to make it work (they refunded the difference). The new room was fine but very tired and also not really all that clean. Additionally they spray really potent chemicals in the hallways to try and cover the musty smell that is present, which only makes it worse in my opinion. Overall the hotel is tired and in desperate need of an update. The pool is not heated so it was too cold to swim in. The wifi was so slow that it couldn’t be used. The location is good, however, and you can walk everywhere from the hotel. I wouldn’t stay here again and don’t recommend it.

Dear Michelle, I am truly sorry to hear about the challenges you experienced during your recent stay at our hotel. We sincerely apologise for not being able to meet your request for a non-carpeted 3-bedroom apartment . Your feedback regarding the cleanliness and maintenance of the rooms has been duly noted, and we will address these issues with our housekeeping team. We appreciate your kind words about our manager's efforts to assist you in finding a suitable room. Thank you for your feedback regarding the WiFi, we are currently in the process of upgrading the service. We value your feedback as it helps us to improve, and we hope to have the opportunity to welcome you back in the future to provide a more positive experience. Kind Regards, Emil Gan General Manager Mantra Trilogy Cairns

Centrally located with amenities on your doorstep

คะแนนจาก Tripadvisor 4.0/5

maevans1969 รีวิวที่ได้รับการรับรองจาก TripAdvisor

Spent a long weekend in Cairns and was looking for a hotel that was near restaurants, beach and other amenities. which the Mantra certainly was. The Mantra Trilogy is a lovely complex at the South end of town and even on a busy Friday/Saturday evening was fairly quiet providing a good spot to relax after a busy day. Check-in was a little chaotic with the room not ready despite arriving near check-in time of 2:00pm. Staff sorted this reasonably quickly and we were soon settled into our room. The apartment was well furnished and the kitchen had all of the basic items you would need. It was obvious that the furnishings were getting towards needing to be replaced and showed quite a bit of wear and tear. Bedding wise it was set up as we needed and the bed was comfortable. All up and great spot and reasonable value for money.

Thank you for choosing Mantra Trilogy Cairns for your recent stay and for taking the time to share your feedback. We are delighted to hear that you enjoyed our central location and the amenities available in the area. Your comments regarding the room furnishings have been duly noted. We are glad you had a comfortable stay with us. We value your feedback as it helps us improve our services. Thank you for your kind words, and we hope to welcome you back for another enjoyable stay. Kind regards, Emil Gan, General Manager Mantra Trilogy

Great location and spacious rooms

คะแนนจาก Tripadvisor 5.0/5

angelafO1084QX ครอบครัว - รีวิวที่ได้รับการรับรองจาก TripAdvisor

Great location. In the middle of all the restaurant and central on the esplanade. Nice view of the esplanade and marina too. Thoroughly enjoyed our stay. The 2 bedroom apartment had everything we needed for a family. The laundry facilities in the room were very helpful.

Dear Angela, Thank you for your positive review! We are delighted to hear that you enjoyed our great location and spacious rooms. It's fantastic to know that the 2-bedroom apartment catered well to your family's needs, and the laundry facilities were helpful. We appreciate your kind words and look forward to welcoming you back Kind Regards, Emil Gan Mantra Trilogy

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